Every review we hold for the South Oxhey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotInaccurate Sustainability Policy
Inaccurate Sustainability Policy - Shockingly bad companyVistry/Linden/ Counrtyside/Bovis whoever you are - If it were possible to give you zero stars I would.Your Sustainability Policy states:We will place people and communities at the heartof our decision-making process and build sustainablecommunities that last and flourish. To ensure thateveryone’s needs remain central, we follow theVistry “Building Communities” approach, frommaster-planning and design, through to buildingand aftercare, working closely with communities andstakeholders throughout the development journey.To achieve this, we will carry out placemaking focused engagement with local communities and localcouncils and develop an approach to post occupancyevaluation to ensure a cycle of continual learningTo safeguard nature, we will work towards ensuringbiodiversity action plans are in place on all projectsand maintain relationships with Conservationorganisations..Focused engagement with local communities - what a joke. We, the residents of Glen Parva has asked for your attention to our concerns over the last few months whilst you construct a site of 165 homes on a previous landfill site. We have repeatedly asked for analysis of the dust that coats our homes, our cars and our children's lungs ! we want to know what is in it because we know what is in the ground below your site and what is being released into the air because of the work you are currently undertaking. Why won't you meet with us to discuss these concerns - where is your promised 'focused engagement with local communities' ? What an absolute shower of reckless constructors you are; and judging by the reviews on here, there won't be any aftercare for the poor souls that buy these properties, once ready for sale...Absolutely shocking - DO NOT BUY THEM
Lisa · 21 September 2024
★★★★★ 1/5
TrustpilotVery Poor Experience
Very poor experience.
Becci · 18 January 2026
Agent replied · 25 January 2026
Hi Becci,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We always aim to keep customers fully informed throughout the legal process, and we regret that you felt unsupported during the delays you encountered. We also understand how disappointing it is when a purchase doesn’t progress as planned.
To help us investigate the specifics of your case, including your concerns around the reservation fee and the options available at the time. We reached out to request further information. Unfortunately, we did not receive a response, which meant we were unable to look into the matter in more detail or provide a clearer resolution.
If you would still like us to review this situation, please feel free to contact our customer service team directly so we can assist further.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotAppalling service, worst ever experience with a house builder
Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.
SC · 24 July 2024
★★★★★ 1/5
TrustpilotI would love nothing more than to be…
I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.
Mark · 21 April 2026
★★★★★ 1/5
TrustpilotFeedback on gateway Bexhill on sea
I am writing to provide feedback regarding my recent experiences with your sales team at Countrywide at the gateway development at Bexhill on sea.
Mr · 21 January 2026
★★★★★ 3/5
GoogleSad to see the decline in the shopping parade. What was once an area for people is now just an overstimulating block of flats
Meter · 6 November 2025
★★★★★ 3/5
GoogleHas changed the face of south oxhey. Now it looks crowded and overbearing. Totally different from the open square area we had before.
The buildings look nice and uniform in presentation.
Few shops that are really nice as newly fitted out. Hoping they can maintain that level in future.
I guess the area needed regeneration.
Nice housing but very costly in this financial day and age.
P · 26 April 2024
★★★★★ 5/5
TrustpilotKaty & Jeremy at The Gateway Bexhill…
Katy & Jeremy at The Gateway Bexhill are great
Marcus · 24 February 2026
★★★★★ 1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
Wil · 23 May 2025
★★★★★ 5/5
TrustpilotGreat service
Had a great experience buying a new build from countryside homes. Justine at calico grove was really nice and always helped us with anything we needed. Really happy with our home and the services we received.
Chelsea · 28 September 2024
★★★★★ 5/5
TrustpilotLovely welcoming staff
Lovely welcoming staff, friendly and knowledgeable
Mandy · 25 August 2025
★★★★★ 1/5
GoogleVery overbuilt now the flats are awful to many people not enough docs and dentists schools and parkings mad ..south oxheys so changed . I dont like it far to crowded .experienceing new rude people more crime ..
Sammy · 26 April 2024
★★★★★ 5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
Mr · 3 April 2025
★★★★★ 1/5
TrustpilotI will never buy another home from Countryside.
Poor build quality and the worst customer care team I have ever had the misfortune to come across.
Mr · 14 October 2024
★★★★★ 3/5
GoogleVery.much like a suburb of London
Regeneration no this a complete rebuild with little to recommend it.
Pricey housing with no real character.
BD · 26 April 2024
★★★★★ 4/5
TrustpilotNice houses
**update**
Kayleigh · 6 August 2026
Agent replied · 25 September 2026
Hi Kayleigh,
We are glad that Alfie and Martin were able to resolve the issues. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement in our processes and communication. We are committed to ensuring such situations are avoided in the future.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAppreciation for Outstanding Services
Hi Arwan, Sam,
L · 31 July 2026
Agent replied · 25 September 2026
Hi L C,
We sincerely appreciate you taking the time to share your wonderful feedback regarding your property-buying experience. We are incredibly pleased to learn that our team provided such exceptional support throughout the process. It is truly rewarding to hear that the professionalism, clear explanations, and thoughtful recommendations were instrumental in helping you make informed decisions. We are also delighted that the attentive, proactive, and consistent customer service made the entire journey smoother and more comfortable for you. Your kind words are a testament to our dedication, and we will certainly convey your gratitude to our team members for their outstanding work. We are glad we could make a positive difference.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
GoogleWe moved in last week and extremely happy... High build in quality
PARVATHY · 14 June 2023
★★★★★ 5/5
GoogleWe moved in last week and extremely happy... High build in quality
PARVATHY · 27 April 2023
★★★★★ 5/5
TrustpilotVery helpful team
Rating only, no written review.
Natasha · 2 June 2026
Agent replied · 3 June 2026
Hi Natasha,
Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful!
Kind Rgeards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotAvoid Countryside Fletton Folly, Poor Quality Homes and Extremely Disappointing Customer Service
Hello everyone,
HYI · 18 May 2026
Agent replied · 3 June 2026
Hello,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have described and the frustration this has clearly caused you and your family.
We aim to deliver both high-quality homes and a positive customer experience, so it is disappointing to read that your expectations were not met in several areas, including the condition of the property upon move-in, the garden works, and the handling of subsequent concerns.
We understand how important it is that agreed works, such as cleaning, landscaping, and installation services, are completed prior to a customer moving in, and we regret that this appears not to have been the case. We also take concerns regarding mould and safety within the property very seriously, and we are sorry that you felt your concerns were not handled appropriately or with the level of support you needed at the time.
We appreciate you bringing these matters to our attention, including the issue in the garden that resulted in an accident, and we apologise that you had to pursue this more than once before it was resolved.
Your feedback highlights areas where we need to improve, particularly around communication, aftercare, and delivering on commitments. This is not the standard of service we strive to provide.
Thank you again for your feedback
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
Trustpilotvery lovely team
Rating only, no written review.
Toyeeb · 30 April 2026
Agent replied · 3 June 2026
Hi Toyeeb,
Thank you for taking the time to leave us a review, we are glad our team was lovely!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotCustomer service great
Rating only, no written review.
Peijie · 21 April 2026
Agent replied · 3 June 2026
Hi Peijie,
We are glad to hear you found the customer service great! Thank you for taking the time to leave us a review!
Kind Regards
Sarah
Countryside Homes
★★★★★ 5/5
GoogleRating only, no written review.
Kev · 2 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
