Trusted Agent profile · South Oxhey
★★★★★
131 reviews across 2 platforms
Station Approach, South Oxhey, WD19 7DT
Countryside Homes London West's office in South Oxhey, at Station Approach, is rated 4.1 out of 5 across 131 reviews on two platforms, including 18 Google reviews rated 4.1.
Every review we hold for the South Oxhey office, from every platform, shown as written. First names only.
5/5
TrustpilotSales office
Clare at WestcombePark has been very informative and has helped us through the buying process so far. Thankyou both,Clare and Steve.
Hi Edward, We're happy to hear that the team has been so helpful during your buying process. Thank you for sharing your positive experience with us! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHuge thanks to the team for guiding us every step of the way!
Thank you to the whole team for guiding us through everything and for your great dedication and support.
Hi rawdah, We are so glad to hear that our team's dedication and support were helpful to you. Thank you for your kind words. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotReally good service by Hannah & Mark.
Hi Dusiyanthy, We are so glad to hear that our team provided you with such good service. We appreciate you sharing your positive experience with us. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotMarcus gave us an amazing time viewing…
Marcus gave us an amazing time viewing a property and he helped us with the questions as first time buyer.
Hi Joyce, We're happy to hear that the property viewing was amazing and that all of your questions were answered. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes
4/5
TrustpilotThis quick and efficient.
Hi Cor, We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery Helpful Sales Team
Sales team were very friendly, approachable, knowledgeable and helpful - did not feel pressured etc. and did what they could to be helpful - excellent experiance
Hi Mr Wells, We're happy to hear that our sales team provided you with such an excellent experience. We appreciate your positive feedback and are glad that they were helpful and approachable. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe Gateway, Bexhill
**UPDATED REVIEW 6/8/26**
**Update** : Hi John, We're really pleased to hear that Alfie and Martin were able to resolve the outstanding items for you and provide the support you needed. It's encouraging to know that, once communication channels were clarified, the bath panel, HIU cover and kitchen kickboards could all be completed in one visit. We're especially grateful for your kind words about Alfie. He takes great pride in helping our customers and will be delighted to hear that his professionalism, communication and understanding helped ease the stress and uncertainty you had been experiencing. Thank you again for sharing your experience. We wish you all the very best in your new home and hope you enjoy it for many years to come. Hi John, Thank you for taking the time to share your experience. We're concerned to read about the issues you've highlighted, particularly where outstanding items which had been discussed prior to completion were still unresolved when you moved into your new home. We appreciate how frustrating it must have been to feel that you were having to chase for updates, and we recognise the disappointment this can cause at what should be an exciting time. It's also concerning to hear about the specific defects you've mentioned, especially those that you feel present a safety risk within your home. We've shared the details of your feedback with our Regional Customer Service team and the build team for review. This will allow the relevant teams to look into the matters you've raised and ensure they have a clear understanding of your experience. Thank you again for bringing these matters to our attention. Customer feedback plays an important role in helping us improve both our homes and the service we provide. Kind Regards Sarah Countryside Homes
5/5
TrustpilotEasy and straightforward
Staff were friendly.
Hi Olatunji, Thank you for taking the time to leave us a review, we appreciate your feedback and are glad to hear you found our staff friendly. We will be sure to pass on your kind words to the team! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGood size of house
Good size of house, affordable price, very helpful and hard working sales man Alex and house features
Hi VIJAYARAGAVAN,KALIAPERUMAL, We're happy to hear that you found a good-sized house at an affordable price. We appreciate your recognition of our team's hard work and the house features. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotI purchased a lovely flat at Fresh…
I purchased a lovely flat at Fresh Wharf Estate and initially had a very positive experience thanks to a responsive and proactive management company. Unfortunately, Countryside later switched the management to POD, and since then the standard of upkeep has significantly declined.
5/5
TrustpilotWe purchased a new build in Brookfield…
We purchased a new build in Brookfield Estate and from the sales team and builders, Michelle, Phil & Paul were so accommodating on every aspect of the build from start to finish, the new home is extremely warm in these cold months, thankyou from Mike and Amanda
1/5
TrustpilotPoor After-Sales Service and Lack of Communication
I recently purchased a Countryside home, and while some snagging issues were eventually resolved, my overall experience with customer service has been very disappointing.
Hi Thomas, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been for you. We did try to request further details through Trustpilot so we could investigate and resolve this matter, but unfortunately, we didn’t receive a response. If you’d like us to look into this again, please reach out to our Customer Service team directly, and we’ll do our best to assist you. Kind Regards, Sarah Countryside Homes
5/5
GoogleAbsolutely amazing experience with Fairfield! I’m extremely happy with the incredible support I received from the entire team in finding my new dream home. Also The sale was completed within a week, which was a huge milestone for me. ❤️ A heartfelt thank you to the wonderful Fairfield team! Love Sneha
5/5
TrustpilotAmazing experience during apartment viewing
I actually had two viewings on the same day. One at Hepworth Place with Angel, and one at Feature 17, with Tommy.
Hi Avraam, We're happy to hear that you had amazing viewings! It's great to know that you found the apartments lovely and were really happy with the overall experience. We appreciate your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCountryside home is the very best 👌very…
Countryside home is the very best 👌very professional and a great developer
Hi Fayokemi, We're happy you had such a positive experience with our countryside homes. We appreciate your recognition of our professionalism. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotYou couldn’t ask for a friendlier team…
You couldn’t ask for a friendlier team who truly know the development inside and out, it has been a great experience!
Hi Lindsi, We're glad you enjoyed your experience with our team! It's wonderful to hear that their expertise and friendliness made it great. Thanks for your feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSo far very effective and efficient…
So far very effective and efficient friendly service
Hi Kelly , We're happy to hear that you had a friendly and efficient experience. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery Helpful Staff
Very Helpful Staff, courteous, polite and friendly.
Hi Alan, We are happy to hear that our staff was helpful, courteous, and friendly! We appreciate you taking the time to leave us this great feedback. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotWe purchased a new build property last…
We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first
5/5
TrustpilotWe have a great experience
We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.
Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotWe’ve had a very positive experience… Thank you Ben, Bradley and team.
We’ve had a very positive experience with Countryside Homes at Tattenhoe Park.
Hi Satish, We're happy to hear that you had a positive experience with our team at Tattenhoe Park. We appreciate your kind words regarding our team's professionalism, approachability, and support throughout the process. It's great to know that our clear communication and organized handover were reassuring. Thank you for acknowledging the team's efforts. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHas anyone moved into the homes in…
Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?
Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotExcellent Service and support.
Friendly, knowledgeable, and supportive team.
Hi Ross , We appreciate your kind words regarding our team's support and expertise. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Countryside Homes London West's South Oxhey office has 131 reviews across two platforms: 18 on Google, 113 on Trustpilot (across the whole business).
Countryside Homes London West South Oxhey is rated 4.1 out of 5 across all 131 reviews, and 4.1 out of 5 on Google from 18 reviews.
Countryside Homes London West South Oxhey, Station Approach, South Oxhey, WD19 7DT.
