Connells Thame reviews

★★★★★ 5/5

Google

Veronica and her team delivered unfailing professional, helpful and excellent service. As a first time seller, their advice was always helpful and spot on. Without a doubt I achieved the best price I could have done for my property, (a full £45k more than another agent advised could be achieved, albeit you have to subtract from that the cost of the lease extension, but still a huge gain, enabling me to buy my dream house/forever home). Veronica and her team never gave me a moment’s anxiety about their side of things, (in what was, overall, a very stressful process), and I positively enjoyed popping in to see them and check on progress. Always a sunny, happy team in there! As you can see, I highly recommend them! Veronica, the manager, is a true pro and a pleasure to do business with.

Anna · 26 October 2019

★★★★★ 1/5

Trustpilot

Bunch of cowboys

Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....

SIMON · 10 October 2019

★★★★★ 1/5

Trustpilot

Most stupid people working in this…

Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.

Farhan · 15 June 2026

★★★★★ 1/5

Trustpilot

Disgusting

Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE

Leigh · 18 July 2019

★★★★★ 1/5

Trustpilot

Trevor Beasley is racist's

Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.

Anish · 6 June 2023

★★★★★ 1/5

Trustpilot

At least I know which agent NOT to use in future

I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.

Dean · 27 April 2019

★★★★★ 1/5

Trustpilot

One star is too generous for this…

One star is too generous for this incompetent bunch of nitwits. From the very beginning our experience with them was horrendous, when they or the equally terrible referencing service they use, TLC, repeatedly lost or forgot about paperwork that had been sent to them. Our guarantor spent a fortune sending items via Special Delivery more than once because Connells and TLC lost them or because they were too stupid to read what was in front of them in order to see that all the necessary details were covered in the first pieces of documentation sent. Every time they requested something, it was implied that it would complete the process and we could then move forward with renting our selected property, but then something else would be requested that they could and should have asked for in the first place. Two days before we were set to sign the paperwork and pick up the keys, we were told we may not be able to move in when planned because the landlord had not yet signed his part of the agreement. It soon transpired that the reason the landlord had been unable to sign was that Connells had still not even sent the agreement through to him. They finally agreed that, under the circumstances, they would allow the landlord to sign in retrospect in order to allow us to move in as we had already booked removals, but there was no apology or remorse, and we were not told this for certain until about 3 hours before we were due to pick up the keys - and only then because we phoned them. There was a complete lack of urgency throughout the entire process.On the day of the move, we received an email from Lauren at Kings Heath telling us our guarantor needed to visit his nearest branch with ID, and that this is usually done nearer the beginning of the process. This left us wondering why it hadn't been done when it should have been? Further to this, our guarantor's nearest branch was not just down the road, oh no, it was an hour and a half's drive in each direction! It is utterly ludicrous to expect someone of over 70 to drive that far with a couple of pieces of paper when they have already given you bank statements, pension statements and council tax bills to show who they are and what their income is. The next several months were blissful as we had no contact with Connells. The landlord was lovely and it soon became clear that both he and we were happy to continue the tenancy privately in order to save paying Connells money for old rope. The landlord gave notice, and we received a letter to say that Connells would no longer be serving as management for the tenancy after a certain date. We should make no further rent payments to them, lest they be returned to us minus a £30 'processing' fee. Cue an email yesterday morning claiming we are in rental arrears. We are most assuredly *not* in arrears as the tenancy ended over a week ago, but once again Connells do not know what they are doing. Upon phoning the Kings Heath branch to try and sort this out, my husband was told that Connells Kings Heath had been told by the landlord that he wished them to continue acting as managers until the end of the original tenancy agreement, which is due to finish at the end of this month. This is despite the many letters that have been sent to the branch by the landlord confirming that he understands the tenancy would end last month and he would be responsible for collecting rent from there on, and also despite the letter Connells themselves have sent to us saying the same thing. I am at a complete loss with Connells. I have absolutely no faith in them whatsoever and I can't understand how they have stayed in business. They are rude, unprofessional, blasé about life-changing matters, and, frankly, completely useless. I would strongly advise anyone considering using them as letting agents or estate agents rethink and use someone else, as Connells seem to be the worst of the lot.

Alison · 7 April 2019

★★★★★ 5/5

Trustpilot

Delivered on promises to get viewers…

Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.

Stuart · 15 December 2025

★★★★★ 1/5

Trustpilot

Kevin Henry aka Sharman Quinney aka Connells - Vibrant Energy

Local agency, Kevin Henry, was taken over by Connells and my experience of renting has become a nightmare. Vibrant Energy is the same group and did my interim inspection. I'm a long-term tenant of an unfurnished property and this inspection was intrusive, including taking photos of my own belongings and me. Assessor also read my gas and electricity meters, measured the rooms of the house and asked questions about my rent - for an interim inspection? Since then, I have discovered that Connells have tried to get the landlord to increase the rent and charge commission to anybody doing maintenance on the house I've read the feedback about them changing a tenant's energy supplier and am wondering if that's why they read the meters. Communication has been awful. Sometimes they don't contact me - other times they send the same information twice. My landlord supports me. I'm a good tenant and he's a good landlord - we were both happy, but Kevin Henry/Sharman Quinney (Connells) have changed that. Avoid them if at all possible!

S · 3 February 2019

★★★★★ 1/5

Trustpilot

Waste of money

We were encouraged to select Connells to survey the property we were interested in. We bought the house based on the survey results. The level of inaccuracies which we learned about after moving was unbelievable. For example: the roof was deemed in good condition and, according to the surveyor, “only required ongoing maintenance”. In reality, we had to have the entire roof rebuilt and asbestos tiles disposed of at great cost. The surveyor hadn’t even mentioned the possibility that they could be asbestos. There were further horrors which any competent surveyor should have picked up on. To cut a long story short, we ended up paying more than £30,000 just to make the house water-tight. This was the only capital we had and which we hoped could be used to replace carpets etc. Now we’re broke!We lodged a complaint to Connells, the response to which was insulting, patronising and full of even more inaccuracies. This was taken to the very final stage, but our claim was dismissed. Our roof claim wasn’t upheld as we hadn’t taken photos of the roof at the time of the survey!? Who would even do this? There’s no way that the roof could have deteriorated from a level 1 rating to 3 in 2 months of normal weather. It seems that the surveyor doesn’t have to prove his/her case, but any complainant has to have all manner of evidence which very few of us would think of collecting during the stressful period of the move.I would strongly advise not employing Connells. In fact, rather than have a survey I’d recommend asking a roofer, plumber, builder and electrician to survey the property prior to completion. They’re the real experts!Surveyors are paid handsomely for either pointing out the obvious eg: gutters need to be cleared of leaves etc. or have so many subclauses that even if the house were to collapse, when they’d said it was fine, they’d be covered!

Sam · 1 February 2019

★★★★★ 1/5

Trustpilot

Absolutely useless, avoid

Connells took over my Tennancy from a previous letting agent and have had nothing but hassle since. They changed my Energy provider without anybody's authorisation from landlord or myself. Then were no help in resolving this. I had to deal with a miserable renewals coordinator, who has since apparently "left the conpany", she hung the phone up on me twice and told me I was at the wrong department when I phoned then didn't bother to give me any information about who I needed to call and hung up the phone. I got passed around between all kinds of connells staff ranging from senior to team leader, no one really wanted to deal with my case and at no point was any genuine apology given or an ounce of empathy about everything. My landlord and I eventually came to an agreement on contract because connells were such a liability. They hadn't fulfilled any agent duties by this point and had the audacity to ask me for a £110 renewal fee. So I'd done every bit of work for them and they'd messed me about ten fold then they asked me for money?! They kept replying with hollow apologies and eventually knocked it down £20, I paid this to finally not have to deal with them anymore. Up until the renewal contracts they sent through had misspelled my partner's name! They are absolute shambles do not give them your time or your money

Customer · 26 January 2019

★★★★★ 1/5

Trustpilot

Worst letting agency ever. Avoid at all costs!!

Decided to rent a property with the Poole branch. We are both working professionals and have a dog, which Connells were advised of at the start of our property search and were very clear on. All went swimmingly at first, we passed the referencing, the landlady agreed to allow us to have our dog in the property, the date was set for when we were to move in and pay the deposit. That's when the trouble started. According to Connell's the landlady started making unreasonable demands on us as a tenant and the day we were to move in and pay the deposit landlady pulled out on the rental. We were left with no property to move into. Connells then immediately showed us another property in a block of managed flats (not ideal for us but better than nothing). Prior to the viewing the property particulars stated "Sorry no pets". We queried this and we advised that this was an error on the particulars and pets were accepted. Prior to agreeing the let we asked the agent to double check with the landlord that pets were definitely accepted (we actually checked multiple times) and the landlord agreed that the property accepted pets. We then moved in and after only a couple of days of moving in we then spoke to a neighbour who advised that actually the block management company doesn't allow dogs in the top floor flat. In a panic and extremely worried about this we spoke to Connells who again said yes pets are accepted but we will check again with the landlord. Cut to 3 weeks later to receiving a phone call from Connells Management in Liverpool from some random woman (Luanne/Leanne?) we have never spoken to before, we were advised that the landlord failed to check his lease properly and spoke to the Block management company and guess what! We are not able to have our dog in the property. We have been given an ultimatum by the block management company to either remove the dog or move out within 2 months. After a heated phone call with the agent we dealt with in branch in which we were basically fobbed off to speak to this Luanne person. We are both extremely angry with Connells for both their service and conduct. Their failure to ensure that the correct due diligence was carried out and that they ensured that the landlord was aware of the terms of his lease has now left us potentially homeless and also having to cough up the additional fees and deposit for another rental property. We will be complaining to their official complaints team and also The Property Ombudsman in an attempt to claim some compensation for the expenses incurred by their incompetence and also for the full return of our deposit and holding fees that we paid.

Angel · 11 January 2019

★★★★★ 1/5

Trustpilot

The most shocking service ive ever had.

The most shocking service ive ever had. About to move into a house i was informed by the cleaners that were cleaning my current property that the house smelt of cat urine. So having not signed the tenacy agreement i wanted to inspect the house . As i walked in it smelt of cat pee . I informed them im not moving in . As after 3 days of cleaning the cat smell was still there . As i paid six months up front i requested my money back. Not even a phone call back. That was 19 days ago. Cheers connells andover .

Stephen · 8 January 2019

★★★★★ 1/5

Trustpilot

Connells were used to value our…

Connells were used to value our property for our buyers mortgage. They under valued by 38,000Our mortgage company, right move, estate agents and comparable properties in the area are all in line with our agreed price.They sent a young man with a trainee child to value and now looks like the whole thing is off because our agent put a good case together with comparable properties but they won’t budge.Exceptionally incompetent and this in turn causes huge damage and distress to all involved.They did the survey for us 10yrs ago when we moved and we definitely received the results from a different house, awful experience then and awful experience now.How are they still in business considering the reviews are abysmal???

Happy · 14 October 2024

★★★★★ 1/5

Trustpilot

Absolutely horrible service

Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!

Efe · 24 September 2018

★★★★★ 5/5

Google

Miles and the team at Connells have proved to be exceptionally professional and proactive with the sale of our flat. Having already been on the market with a different estate agent without a single viewing, we made the right decision moving to Connells and have accepted an offer less than two months after going back on the market. We are now looking forward to the next stage of our move.PositiveProfessionalism

Emily · 25 October 2021

★★★★★ 1/5

Trustpilot

Terrible experience with Amy Tingay

Horrible experience with hall & benson. Apparently the guy who told me all the lies has now “left” the company. They did nothing to sell my house. They did not follow through with anything they said they would do. Put me a board up when I specifically requested not to do that (due to personal issues)I removed my house from being on sale with them. Fast forward a few weeks and received a debt collection letter from Connells about an EPC certificate that I hadn’t paid for. The agent who has now “left” the business. Told me I didn’t have to pay for that. I rang Amy Tingay at the debt department. Left a message, she returned my call and was the most unprofessional, unpleasant, individual. I couldn’t believe what I was hearing. Should have gone with my initial thoughts and given anything from this company a wide birth.

Amye · 10 October 2024

★★★★★ 1/5

Trustpilot

Company is completely disfunctional

Company is completely disfunctional, how they operate nation wide is a complete mystery. All tenants and landlords beware of them, they are more hassle than they are worth.I arranged to view a letting property in Poole, rang several times to make sure that it was still arranged and that I was still viewing the property. Now considering I live 180 miles away in Leicestershire, it's a 3.5 hour journey to the house, so I wanted to make sure it was still going ahead.Everytime I rang I was reassured that it's still going ahead, right up to an hour before... got to the house, and there were people inside (living inside)... I rang Connells and they advised that the property had been let agreed and they did not know why I was there! I had rang several times and no one had I formed me of this. 7 hours of driving in total, complete waste of time and all I got was a 'sorry for the confusion' and a 'maybe there was a miscommunication' from the person on the other end of the phone, almost like they're trying to say it's my fault!The property now says Let Agreed on the website, and the £60 I spent on petrol was wasted. Can't believe they would let someone travel 400 miles (round trip) and not tell them that the property was no longer available, even when they ring several times to make sure.The even more annoying thing is that the advert still says that there is an open day for the property later this Month, and that they need someone to move in, in August.Completely disappointed.

Chris · 7 July 2018

★★★★★ 1/5

Trustpilot

This sick company made us homeless and stole our money

Apologies for such a long review, but I really need to get this message out and warn others about this poor excuse and embarrassment of an estate agent. I will urge you to read this carefully and properly before even going near Connells.We rented through Connells for approximately a year, and it was the worst year of our lives to date. At first everything was great, our application was fine and moving-in day seemed to have no problems what-so-ever. Everything was normal for the first 6 months, we had no problems with maintenance issues, communication, rent or anything else. Then after that the problems started.First of all, we noticed the property was growing mould on the ceilings. We immediately scrubbed it with bleach and did everything we possibly could to ventilate the place even more than we were originally (to the point where we were freezing trying to air the place as much as we could, bearing in mind this was during winter). The mould would go and grow back within a few weeks. We'd had enough so we contacted Connells about the mould and they didn't seem to be that interested, telling us we should just "ventilate the property" yes, we know, we are not idiots. So a few months went by when we were having to constantly scrub and cleanse this mould with bleach for it to go and then come back. It was driving us mad, it stank, it looked disgusting, it was embarrassing when guests came around to visit and probably the most annoying of all, it was starting to grow under our bed and in our clothes, in our shoes and in our toothbrushes. It was everywhere and we constantly felt sick, having to replace everything it had damaged - we spent so much money on cleaning products and replacing our personal items. (By the end of our tenancy our bed was completely ruined and we had to throw out £600 of a perfectly good and fairly new bed). We complained to Connells we were still having issues so they agreed to send a maintenance man over. He arrived and we explained the issue, he looked around and looked at where all the mould was coming from and he concluded it was 100% a property problem. The property itself was not ventilated properly and the land lord had not installed proper ventilation vents to reduce the risk of mould. He told us no matter what we did, this mould would keep growing back. So he sent this report to Connells recommending the land lord to install proper ventilation and get it sorted, we never heard anything back from either Connells or the land lord regarding this issue and were ignored. To make matters worse, when Connells were doing property showings for new tenants we left the property to give them some privacy, but had an audio recorder going (due to a dodgy estate agent we had had previously, this was just a personal security measure and all recordings were deleted straight away after we had returned to make sure nothing had happened). When people asked Connells about why there was mould, they had replied that we were dirty tenants and were not looking after the property properly (this was AFTER the maintenance guy had submitted an official report to conclude this was a property problem). After looking at the photos used for the property before we moved in, upon close inspection we noticed the exact same mould spot carefully hidden in the photos of when 2 previous tenants had lived there. After looking carefully inside the property, you could also tell where they had painted over the mould to hide it from new tenants. Absolutely disgusting. What a bunch of complete and utter liars they are.Now, on to my most important and downright unbelievable point for this bunch of clowns. Like I had mentioned before, our first 6 months had no problems at all - that included the rent going through completely fine. We were surprised and confused to find out one day that our "rent had not been paid and the land lord [was] getting frustrated". Please bear in mind here this was A WEEK or so after rent day and this was being told to the third party involved - not even to us directly. We contacted them immediately to first ask why they were not contacting us (they gave no answer) and as naïve as we were at the time, apologised straight away feeling this must have something to do on our part. We immediately went to our bank and explained the situation - they checked on the system and found that our rent had actually gone through fine with no problems so they advised us to contact Connells so they could find out what had happened on their end (as it was nothing to do with us). This is an incredibly long story, but 2 months later the rent "had still not been found" and it had disappeared into thin air. Along the way we had contacted our bank enough times for us to start apologising for bothering them so much, we had contacted the famous "accounts department" I have heard so much about and kept constant communication with the branch. The accounts department told us at one stage that they had found our money and it had been paid in full and received somewhere around rent day, they told us everything was sorted and all our branch had to do was allocate it to the land lord. We did. A few days later and the SAME people told us that that conversation never happened and they never did receive our money. Were we going insane? 3 people heard and verified BOTH of those conversations happening, so you tell me what it looks like? Unorganised chaos if you ask me, not to mention downright dishonest.2 painful months later and we were being evicted due to "rent arrears", do note we paid another rent in month 2 of this chaos and again, it had disappeared into thin air. We didn't change our methods what-so-ever in paying the rent, it had no problems BEFORE all of this crap happened. Our bank were just as confused as we were, as they (and us) were physically SEEING those payments having gone through successfully to Connells. Our bank had no concerns over our accounts at all and actually advised us to be careful around Connells as they had started to ask us for very personal banking information, statements, screenshots from our mobiles, anything you can imagine from us. Most of this stuff was unrealistic anyway. During this "journey" we got so frustrated we actually stormed in demanding we pay with cash in our hands because there was obviously something wrong with their accounting systems. Of course, they gave us a ridiculous excuse of "we don't accept cash" oh why? Because that's too much proof for you not to be able to get away with stealing people's money? Disgusting. No, EVERYTHING was done through that dodgy accounts department. Funny thing to also notice, during month 3 we had to pay some more rent for the half of the time we were going to be there before being kicked onto the street. We went in, knowing full well where this was going to end up, but bent to their will again and paid the money in the exact same way, with the exact same bank and the exact same bank account and because Mr. Know-It-All was sitting there and because we asked him to sign a receipt from the system, the money magically went through! Well, well, well. How hilarious. He accidently sent me an e-mail however a few weeks later with some information on it, not realising he was forwarding a "very sensitive" e-mail which was "NOT to be sent to anyone other than the person it was addressed to" i.e him. The lady seemed to be someone working for accounts, she had told him to chase us up regarding the THIRD payment which "had not been paid", this was after even Mr. Know-It-All at the branch agreed it had actually gone through this time. Take from that what you will. They bullied and harassed us for months, when in hindsight and looking back on it now, we had more than enough evidence and means to report them to the police for harassment. I didn't just get one friendly reminder every now and again about the situation, I received threatening and nasty e-mails from them EVERY DAY, sometimes even more than that going up to 4-6 times a day. They claimed "[I] am just doing my job", what, bullying people? These people did not want to help us, they REFUSED to investigate matters on their end and accused us every single time that we were in the wrong.They never, ever even tried to imagine if something was actually wrong with their end, no, it was all us we were the horrible, nasty people refusing to pay rent. We lost everything because of Connells. We lost around £2,500 in total because of these idiots. I honestly have NO IDEA how this dodgy company have not been shut down. Someone seriously needs to investigate that accounts department and find out what they're up to, I highly doubt it is anything good or ethical. We were wrongly accused of being liars and we ended up being stranded on the street for months. They had damaged our rental reference for good with these so called "rent arrears". Thankfully, we have now moved on from this nightmare and have settled into a lovely BOUGHT (as we have learnt our lesson from renting) property from a PROPER estate agent who seemed to be MILES away from their pathetic service and duty to customers. I've heard so many horror stories from people who have either used, dealt with or even known people who have worked for Connells (who have seen dodgy things going on behind the scenes in their headquarters and left as a result of feeling uncomfortable with their questionable practices). Open your eyes, do not let them brainwash you as they are a bunch of liars who excel in scamming people out of money and nothing else.I would rather chew my own foot off than to go near them ever again. I will NEVER use Connells for anything, even a simple query, ever again. I cannot warn people enough to stay away from them. I have serious high suspicions they are up to something dodgy and borderline illegal.

S · 25 March 2018

★★★★★ 1/5

Trustpilot

Comedy of errors with my property let

I was very disappointed with the service I received when letting my house through Connells. They were managing the let. It was almost a comedy of errors from start to finish. I'm not sure who was most upset, myself or my tenants. Initially I made 3 sets of keys so that the tenants had 2 sets and Connells had one. Connells managed to lose one set. The tenants asked for some things at the property (things that needed seeing to at the beginning of the let and they couldn't access the shed). This information was not communicated to me for a couple of months and then by email not phone. There was a small leak at the property and the tennants notified Connells but I was not informed. Because of this not being communicated, I was offered a refund of my management fee for that month but a couple of days later (without explanation) this offer was withdrawn. There were several other cases of miscommunication from Connells where the tenants had asked for something to be fixed and it was not passed on to myself. In the end I was forced to ask the tenants to contact me directly about repairs rather than going through Connells so I was essentially paying them a fee and managing the property myself. At the end of the tenancy things were no better. The tenants contacted me to give a date to vacate the property. I agreed this and notified Connells. Despite this, the company pursued the tenants for rent when they were no longer at the property. I asked for a repair at the property and the contractor they sent delayed and delayed. When I contacted them about this, they said that the tenants were not at the property whenever the contractor had visited. It seemed that again, despite managing the let, Connells had not been aware that the property had been vacated a month earlier. Finally, collecting my keys when ending the contract with Connells, staff at the office handed me a bunch of keys with both my keys and someone elses keys on it. Luckily I am honest and handed back the extra keys I was offered. Perhaps that's why mine went missing at the start of the let! I was not given any compensation for any of these mistakes, rather their head office managers tried to turn the blame on me instead. So glad to be shot of this company.

Amy · 28 January 2018

★★★★★ 5/5

Trustpilot

Great experience with Connells, St Slbans

Laura was fantastic at keeping me informed on viewings, feedbacks etc and her manner when conducting viewings was fun, bubbly and professional at the same time. Sophie was great at giving me the advice I needed for advertising and within 48 hours, I had 2 offers on the same day. Whilst that was going through she was so proactive in helping me find a new home, regardless of whether it was her instruction or another agents. Couldn't ask for more. Thank you ladies.

Nina · 18 November 2017

★★★★★ 1/5

Trustpilot

Bristol Henbury branch

Bristol Henbury branch. Absolutely abysmal. Barely any communication, tell myself one thing and my partner another. They just throw estate agent jargon at you. The manager even told me that estate agents are ‘Solicitors representatives on earth’. They pushed us to go with Talbots solicitors as they claimed they have great lines of communication with them but this was just another lie. It’s been EIGHT months since we started the buying process with them and our mortgage offer is about to run out. Still not moved.

Mel · 27 September 2024

★★★★★ 1/5

Trustpilot

Might as well burn your money

Just left Connells. Wouldn't recommend them even if they paid me to to be totally honest and will not go back. We've have had nothing but issues with these guys in the year and bit we were with them. It's been one long road of error after error that could have easily been fixed if they'd pulled their finger out and communicated with us as tenants.They rented us a house that they knew was damp long before we moved in and that we reported SEVERAL times but they did nothing about it. We were told that "a few damp traps would sort it", which sounded fine and made it out to be a minor issue. It became apparent that there was terrible rising damp in the living room, with mould accumulating in all rooms and a big spider/insect problem due to the constant and persistent humidity. The problem only got worse and worse and Connells essentially ignored it. Repairs were hard to come by and there was little to no communication as to what was going on. We had a curtain rail fall on me and a kitchen countertop that wasn't fixed properly and nothing came of it despite reporting it. They handed us an essentially illegal notice with the wrong dates and length of notice. Correct me if I'm wrong but if the notice is wrong then it's null and void?? There was no admission of their mistake until I pressed them for some kind of explanation as to where we stood. This could have been corrected as they admitted it on the phone as a mistake after a month of stress, but not once did anybody call, email or write, or even hand us another *correct* one. This has completely confused me as to what their reasonings were and what kind of training their staff have.I will also be going into my local office to challenge the way one of their staff reviewed the property when we left. I do not appreciate being called "dirty" over ten times and essentially lazy not by anyone, let alone some letting agent. We had both of our families and ourselves clean that house for a whole day to make sure that it was clean and presentable and I have the photos to prove so. This has pretty much enraged me as it erases all the hard work everybody put in helping sort out their dump of a house.TL/DR version: don't bother. Bad conduct from a nationwide chain ruined the better part of a year. A series of errors that could have been easily sorted were ignored and left to build up, which left us in the lurch and caused much stress and irritation. Don't waste your hard earned cash and time on such an ill managed company, but it's your choice at the end of the day.

Clarke · 21 October 2017

★★★★★ 5/5

Google

The work the whole team have done selling my house is fantastic. Miles Wilson-Thomson was very polite and professional at all time, dealing with my purchasers though out our negotiations was very appreciated. The ladies in the office that also would come and show people around, during this hard time of covid, the extra hard work and care they showed during the viewing was very appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Sandy · 25 October 2021