Connells Thame reviews

★★★★★ 5/5

Google

As our first purchase fell through, we were quite about going through with the next property incase it were to fall through again. Zoe was fantastic from the very beginning and really helped put us at ease. She kept us in the loop at every stage, communicating clearly and regularly, which made such a difference. She has made this process so much easier, chasing every loose end and doing everything she could to help speed the purchase along, especially this close to Christmas. Zoe always made sure to call or email with even the smallest update, and she contacted other agents involved whenever we needed her to. Thank you so much, Zoe. We truly appreciate your help and would definitely recommend Connells and Zoe to anyone looking to buy a property.

Chelsea · 17 December 2025

★★★★★ 5/5

Google

We cannot thank Zoe enough for everything she has done for us throughout our house purchase. She went so far beyond what you’d ever expect from an estate agent, constantly chasing solicitors, keeping us updated, and genuinely supporting us through what became an incredibly stressful process. Zoe cared, communicated, and pushed for us every single day. Without her, I honestly don’t think we would have made it to exchange. She is an absolute credit to Connells and to her vendors and buyers. If you’re buying or selling, you want Zoe on your side. She is exceptional. Thank you so much, Zoe.

Georgia · 17 December 2025

★★★★★ 5/5

Google

Without Zoe at Connells We wouldn't be moving !! She proved her professionalism and knowledge on numerous occasions during our transaction, forever chasing solicitors and other key departments to ensure we made deadlines and exchanged in time. Could not recommend her and her team enough. Another special shout out to Geraldine who was fantastic when showing us house's and helping answer the many questions we had. Thank you everyone, we will 100% be using you again!!

Brbonus9 · 17 December 2025

★★★★★ 5/5

Google

My partner and I purchased our first home through Connells using the Modern Method of Auction, and the experience was excellent from start to finish! Initially, we thought buying through auction wouldn’t be an option for us, but the team at Connells took the time to explain the process clearly and showed us that it was possible and not something to fear of! Their communication was consistently clear, prompt, and reassuring. A big thanks to the Connells team (especially Zoe & Gel) for their professionalism, support, and transparency throughout. Highly recommend!

Olivia · 2 August 2025

★★★★★ 5/5

Google

We recently purchased a property through Connells in Thame and we have been so impressed with the service we received. Zoe was incredible from start to finish. She was professional, approachable, and proactive. She also took the time to update us frequently throughout the process, and went above and beyond to ensure the sale progressed when there was a hiccup along the way. Zoe you are wonderful! HUGE thank you!

Belle · 8 October 2025

★★★★★ 5/5

Google

I don’t normally write reviews, but I feel this one is truly deserved. Geraldine went above and beyond, perhaps even more. I can only say positive things about everything she did. She chased solicitors and worked incredibly hard to get this over the line. Thank you so much., Alex and Arianna

Alex · 17 December 2025

★★★★★ 5/5

Google

A big thank you to Harry and his team at the Thame Connells branch for their professionalism, expertise, always willing to go above and beyond and help with enthusiasm. It was a pleasure to deal the whole team. House was on the market for less than a week and we had an agreed sale price. If you are buying or selling they are the team to work with!

Alex · 21 February 2025

★★★★★ 5/5

Google

Buying a house is probably one of the most stressful things we’ve ever done, having said that Zoe went above and beyond in helping us with every aspect possible in the purchase. Putting up with endless questions from my partner and I and going out of her way to chase every loose end. We couldn’t recommend her enough.

Dan · 16 June 2025

★★★★★ 5/5

Google

I am incredibly grateful to Zoe for her outstanding service in selling my house. From the very start, it was clear that she was committed to going the extra mile to ensure a smooth and successful process. Her attention to detail, insightful market knowledge, and proactive communication made me feel confident every step of the way. Zoe's amazing customer service was evident as she patiently answered all my questions and went above and beyond. I highly recommend her to anyone looking to sell their home! If we ever decide to sell our house in the future, we will undoubtedly reach out to Zoe for her exceptional service and support. She is a true asset to your team A big shout out to Geraldine who was extremely professional and always quick to respond to my inquiries. Her dedication to resolving our case and providing support made the whole process seamless while Zoe was away. Thank you, Geraldine, for your excellent service

Sara · 13 August 2024

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Geraldine and Zoe were a pleasure throughout the process of purchasing our new home. Always responsive, friendly and going above and beyond. Thank you both!

Laura · 17 October 2025

★★★★★ 5/5

Google

Thank you to Zoe for her amazing service in selling our home. It was not the smoothest journey for no fault of Connell’s and Zoe was very patient and helpful throughout the process. When Zoe said she would provide an update she kept to her word, and was extremely helpful chasing solicitors.

Charis · 11 November 2024

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

A great service and care afforded to us by Geraldine, Richard and the team at Thame. We felt like they were on our side through a lot of the months of ups and downs as we got from offer to completion. We know we'll have further support on the mortgage side when we come to renew in the future. Thank you Connells!

Tom · 10 April 2024

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.

Diana · 26 May 2026