Russen & Hill South Norfolk reviews

★★★★★ 5/5

Google

I absolute love everyone at Russen & Hill. They’ve been there for us so much. Even situations that weren’t benefiting them, they gave us advice. So selfless and an amazing company to work with. Little Jack & Big Jack are a couple of legends and will go above and beyond. Hannah Marie - her little voice on the phone makes my heart melt! She’s incredible. Owner Steve has been great too. I will recommend to everyone as I’ve been so happy with the care we’ve received - ‘with you from start to finish’ is your slogan - and it couldn’t be more true! Keep doing you Russen & Hill ♥️

S · 8 June 2024

★★★★★ 5/5

Google

Great estate agents, would highly recommend them. It was my first time selling a property, so was unsure of the process etc. The whole team have been very helpful throughout the process, very easy to get hold of by phone or email. Steve came and took photos & listed the property straight away and had a call within an hour with a viewing arranged couple of days later which resulted in the sale of my property. Had several other viewings as well whilst it was still for sale. Can't fault Russen & Hill Estate Agents at all, made the whole process very easy and smooth right to the end and very pleased with them. Would definitely recommend to anyone looking to sell their property.

Lisa · 1 November 2025

★★★★★ 5/5

Google

From viewing all the way through to completion, Hannah and Rachel were instrumental in getting the purchase of our home over the line. We cannot recommend Russen & Hill enough.

Walter · 22 October 2025

★★★★★ 5/5

Facebook

Russen & Hill are genuinely some of, if not the best estate agents I’ve ever dealt with. Their communication is second to none, and they have their clients best interests at heart. Kelly and Jack have been very helpful, and Hannah is incredible, so proactive, organised, and efficient. Can’t recommend the team enough!

Lauren · 26 January 2025

★★★★★ 5/5

Google

Russen & Hill are one of the most helpful and proactive estate agents I’ve ever come across. The communication and updates from them couldn’t have been better. They’re very on the ball but not pushy with clients. Jack, Kelly and especially Hannah have been fantastic through the buying process.

Lauren · 9 February 2025

★★★★★ 5/5

Google

They were excellent from start to finish. Jack came to see us initially, he was very friendly and answered any questions we had about going forward with the sale of our house. Hannah was helpful with sorting viewings for us, and negotiating the sale of our house. Rachel was tremendous when dealing with challenging situations that arose. Both ladie were beyond helpful and happy to listen to me have a good grumble about solicitors. Moving can be stressful but Russen and Hill made it as easy as they could for us taking on alot of the stressful processes and going above and beyond for us. Thank you again to all the team.PositiveResponsiveness, Quality, Professionalism, Value

Solange · 9 June 2022

★★★★★ 5/5

Google

The best experience from start to finish! As soon as Kelly came to see us I knew Russen & Hill were the agents for us. The whole team have been amazing and made what can be a stressful time a breeze. Nothing was too much for them. Thanks so much again.

Ellie · 1 November 2025

★★★★★ 5/5

Google

Exceptional Service, Thank You! We recently sold our house through Russen Hill. We dealt with the majority of the staff there, mostly with Hannah and Rachael. We couldn't be happier with the experience! From our very first meeting, the team demonstrated professionalism, expertise, and a genuine commitment to helping us through what is usually a very stressful time. What impressed us even more was their commitment to assisting us even after the sale was completed. It’s rare to find someone who goes above and beyond in such a way, it’s clear that they genuinely care about their clients and their needs. Thank you once again to the Russen Hill team for everything you’ve done for us. We are incredibly grateful to have had you as our estate agent, and we will certainly be recommending your services to friends and family in the future! Kind regards, Lucy & Ollie

Oliver · 24 November 2024

★★★★★ 5/5

Google

Very good experience with Russen & Hill Jack was very friendly and helpful with the house valuation and the house sold within a week. The whole staff including the office have been very helpful. A excellent local company and highly recommended.

Chaney · 28 May 2024

★★★★★ 5/5

Google

I would like to recommend Russen Hills to everyone. They helped make the overwhelming moving experience become smoother. They kept me updated during the buying process in time. On the day of completion I was late for twenty minutes and Hanna still waited for me until I collected my key. It’s frustrating moving to another city but thankfully I met them. I’d definitely go for this agent when I need to sell my house.

Chenchen · 24 December 2024

★★★★★ 1/5

Google

Absolutely disgusting service. Booked a viewing on a Sunday and didn’t even bother showing up. Absolute waste of my time. Maybe they think their time is more valuable. If you want reliable then stay clear of these

Lincoln · 1 November 2025

★★★★★ 5/5

Google

Couldn’t fault them!! The team was efficient throughout, we asked and each time they delivered. Jack Cranmer was a super star, understanding and always very professional. Thank you for everything, we are so happy in our new home x

Liv · 26 October 2023

★★★★★ 5/5

Google

Jack, Hannah and Rachel were so helpful and guided us through every step of the way. We did get quite stressed during the process but the staff here went above and beyond to help and reassure us. Fantastic service and transparency at all times. Would highly recommend to anyone looking for a estate agency.

Jason · 9 June 2022

★★★★★ 5/5

Google

All staff were very helpful, from meeting Jack (senior), to putting our house on the market through to selling it. Rachel was also a real trooper, enabling us to exchange contracts. My partner and I can highly recommend this firm of estate agents. Thanks guys!

Peter · 26 October 2022

★★★★★ 5/5

Google

Great service from everyone at Russen & Hill and especially both Jacks. Everyone was friendly and professional, never hassling me throughout the process, but keeping me informed with feedback on viewings and progress. I picked a tough time to sell just before the disastrous mini budget, but the team still found me plenty of viewings and offers. I think they know the areas they work in better than other agents, and offered the best value for money in terms of valuation and commission.

Dave · 26 October 2023

★★★★★ 5/5

Google

Russen and hill were an amazing estate agent to work with when it came to selling our house. We had a particularly difficult solicitors and they were really supportive and helpful. If we ever decide to move again we will certainly be using them again.

Amy · 8 May 2025

★★★★★ 5/5

Google

We sold our home through Steve Russen, we bought our present home through Steve Russen and if we move again, it will be Steve Russen we go to! Honesty is important which is why we will not go anywhere else. Highly recommended!

Mel · 26 October 2022

★★★★★ 5/5

Google

Excellent service from Stephen and team. Have used them more than once. Highly recommend

Susan · 23 April 2024

★★★★★ 5/5

Google

Highly recommended! We recently sold our old and brought our new house through Russen & Hill and they were amazing. They kept us updated throughout the process and went above and beyond to help us if we had any questions or issues.

Connor · 20 February 2025

★★★★★ 1/5

Google

The worst agency ever, we've made two offers on a property and we've been kept in the dark and we have to call them every time to check and in the occasions we we've been told that our offer was rejected without bothering to notify us! When we called to understand why our offer was rejected they were so rude and arrogant and it seems they have no policy of equality and fairness. AVOID if you can

Ayda · 26 October 2022

★★★★★ 5/5

Google

Very professional service, the team worked hard to find us a house in our budget in the area we wanted. Jack was great too at giving us ideas for the house and securing it for us.PositiveProfessionalism

Lizi · 26 October 2021

★★★★★ 5/5

Google

Russen & Hill have been great estate agents for me. Not only did they sell my house after only 2 viewings but they also found me a great place to move to, I hadn't even noticed it when searching. Very positive experience.

A · 24 November 2024

★★★★★ 5/5

Google

After experiencing some rather absent estate agents previously, Russen & Hill exceeded our expectations when it came to selling our house, taking into account our needs for simple viewings, arranging one afternoon of block appointments to limit our impact was very appreciated. Throughout the rest if the process they always kept us well up to date, and dealt with our regular questions and requests. Would highly recommend!

Andrew · 9 June 2023

★★★★★ 5/5

Google

Jack was very helpful throughout our time together. He is extremely professional, first class communication throughout and is highly recommend by myself and my partner.

N · 26 October 2022