4/5
GoogleThe staff have been incredibly helpful. Initially made a quick sale. Received regular updates. Always happy to help.
Trusted Agent profile · Grantham
Pygott & Crone Grantham reviews
★★★★★
253 reviews across 2 platforms
23 Watergate, Grantham, NG31 6NS, NG31 6NS
Part of Pygott and Crone, see every office.
Pygott & Crone's office in Grantham, at 23 Watergate, is rated 4.1 out of 5 across 253 reviews on two platforms, including 151 Google reviews rated 4.8.
Reviews
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
Google2/5
TrustpilotDidnt listen not very helpfull and rude…
Didnt listen not very helpfull and rude in the end canceled sale and was very rude unprofessional
5/5
TrustpilotFirst class.
First class selling experience. A realistic valuation, experienced and helpful sales staff at Grantham (Thank-you Demi!) and really top class sales progression from Jonathon. Thank-you .
5/5
GoogleI recently sold my property through Pygott & Crone. It was quite a tricky sale as I had rented my property to Tenants so nothing was straightforward with the timing of the sale. I have to give special mention to Luke Donaghy in particular at the Grantham office who persevered to ensure the sale completed. Well donePositiveProfessionalism
5/5
GoogleWe received a fantastic service from the Grantham branch of Pygot & Crone for our difficult sale and purchase. They did everything possible to keep everything in the chain moving and I would definiteky recommend them.
5/5
GoogleLuke and his team at Grantham were great, the solicitor's I used through them managed to get the sale through within 7 weeks of accepting the offer without any issues. Beth was also great at keeping me in the loop throughout the whole process. Great service and 100% recommend to anybody selling in the area surrounding.
1/5
TrustpilotPoor Customer Service
Too many issues to list all of them, however, key ones includes: Never answering the phone despite calling on different days and at different times. Response to emails were typically longer than 24 hrs and in most cases 48 hrs. Lack of understanding of offer details I made by the Branch Manager! Incoherent final email from the Branch Manager to inform me another offer had been made that was accepted. This was not an auction property, I would have thought the agency would have given me the opportunity to increase my offer, no such luck. Will avoid contact in the future.
1/5
TrustpilotDo not engage with this company
Do not engage with this company, there is a £300.00 fee whether they sell or not, and as they take on everything they can, this is how their money is made!!After all the enthusiasm and "feelgood" of thier initial visit and instruction, it is almost impossible to get their attention. It began with every reason imaginable given why the "sales" team could not come around after the instruction, and they failed to arrange even one viewing from the eight they claimed to have matched to the property; ultimately the number of potential buyers they claimed to have was the reason for engageing with them. When we questioned them some time after instruction why it was that we had not had a viewing more excuses continued; every excuse from it wasn't what their clients were looking for, to it being too expensive! Based on this feedback we instructed them to return to the potential purchasors and offer it at £100,000.00 less. Having removed all the 'obstcals' there was still no response, and they became increasingly difficult to contact, to the point that we attempted to speak with four of their directors, none of whom were available. Ultimately we were told by a receptionist to stop contacting them. When we finally contacted Craig Stones, Branch Manager, he told us that he had to get his head together (?) and that he should never have taken the property on. We agreed to give 28 days notice, but discovered that they had ceased all marketing immidiately, and are now looking for £300.00 which they feel they are entitled to as it was in the contract. A contract goes two ways so off to Court it trots!! They had done nothing and stated to us that they should have never taken the instruction on. This is one fact that we are in agreement. Furthermore the fact that they are looking for payment for taking it on is not only ludicrous, but offensive. It was the highest valued property on their books and it was a clear case of P&Crone confusing ability with ambition as it was way beyond their capability to SELL a property. Save your time and money, put it on Rightmove yourself!
5/5
GoogleI've just purchased a house through Pygott and Crone in Grantham and the service provided was second to none. I dealt with Luke and Adam and both were very friendly and helpful as was Martin the mortgage advisor. Beth was brilliant in her work to progress the purchase to completion, always communicating well.
5/5
GoogleThanks so much I appreciate that
5/5
GoogleThank you to Pygott & Crone, with special recognition for the wonderful Demi. From start to finish Demi kept me informed and was so helpful and understanding.
5/5
GoogleExcellent experience with the team 👏 👍 🙌 …
5/5
GoogleDemi, she did an excellent job chasing everybody up for the sale of the property cannot fault for what she was doing. Excellent service.
Agent replied · 9 November 2024
Thank you for your review, your feedback has been passed on to Demi and the team
5/5
GoogleMark has provided a first class service, always keeping us informed and always happy to help and advise. Cant thank him enough!
Agent replied · 9 November 2024
Brilliant, thank you for your great review
1/5
TrustpilotHorrific experience Pygott andCrone and…
Horrific experience Pygott andCrone and KMRE. Do not buy any properties from them including Hindle House Nottingham. Very lengthy process, service provided was absolutely abysmal prioritising the seller.They give empty promises, ignored any issues but quick to grab money from you. They also hire a bunch of people to give themselves positive feedbackKMRE build terrible apartments with cheapest quality material but exorbitant price. 2 bedroom apartment for 250k?? What a scandalous developer bet they make 100k profit. Things go haywire numerous problems but they never reply
1/5
TrustpilotTerrible,worst company
It is with great regret that I must express my disappointment with the team at Pygott and crone and KMRE. From the moment of our first encounter, there was a lack of interest in responding to emails or addressing issues that arose. The cost of the 2 bedroom apartments outside London, which were priced at a staggering 250k, suggested that this organisation may prioritise profit and the developer over customer satisfaction.The customer service provided by this organisation was absolutely atrocious. Even when speaking with the manager about the numerous issues encountered, it seemed as though there was a complete lack of interest in resolving the situation. Zero communication, absolutely bunch of liars. It is simply unacceptable to treat customers in this manner, especially when such a significant investment is involved.The quality of the apartments is nothing short of terrible, with poor heat and noise insulation. It appears that there is no intention to rectify these issues, which is deeply concerning. It is disheartening to realise, in hindsight, that I should have researched the reviews of others before committing to such an unscrupulous bunch.I implore the organisation to reevaluate its priorities and invest in providing exceptional customer service. It is not only ethical but also essential for the long-term success of the organisation
5/5
GoogleVery efficient and helpful. Completed transactions and were always available to pursue any queries and ask other parties about any hold ups.
1/5
TrustpilotWorse house selling company ever
Worse house selling company ever. Had mothers property for sale with them over 5 months now and not ONE single viewing. Quite clearly absolutely no marketing of this property. Just stuck on internet doing zero. Definitely use someone else but these frauds.
5/5
GoogleI have only ever had telephone conversations with this agency but found them polite and helpful in dealing with my concerns during the house buying process
5/5
GoogleThank you Pygott & Crone for helping me and my partner buy our first home!! Our point of contact has been Beth from beginning to exchange and she has been excellent, can’t thank her enough! Super friendly and professional, pushed the solicitors when needed, the communication was consistent and super helpful. Beth definitely made us feel at ease throughout the process, considering we are first time buyers. Can’t fault them really, if the time ever comes to buying another property in the future, I definitely know where we will be going. Thank you again :)
5/5
GoogleWhat a great team. When I first walked through the door I was given so much confidence that my house will be sold more or less straight away. It was sold before the property was put on the market. Great communication through the whole process. Faultless. There recommendations for a solicitor was also great value for money (JMP Solicitors in Grantham). The staff are friendly, polite and very considerate of my requests and future requirements. Have already recommended pygott and crone to friends within Grantham. Wish the team all the best and I most certainly will be using your services again within the future.
5/5
GoogleOutstanding service, couldn't fault the purchase of my Grandfather's bungalow. Kept us informed helped through every step.
5/5
GoogleDemi and Mark are superb. Excellent service and always provide prompt response and keep updating the progress. Highly recommend!
Agent replied · 24 October 2024
It's very pleasing to hear that you would recommend our Grantham team, thank you so much for your review
1/5
GoogleComunication is terrible saying they will ring , never call you back waste of time avoid
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