Trusted Agent profile
★★★★★
1,800 reviews across 3 platforms
2 Watergate, Grantham, NG31 6PR, South Kesteven, NG31 6PR
Connells's South Kesteven office at 2 Watergate is rated 2.2 out of 5 across 1,800 reviews on three platforms, including 202 Google reviews rated 4.4.
Every review we hold for the South Kesteven office, from every platform, shown as written. First names only.
5/5
GoogleLaura has been today to discuss getting the house on the market. Really knowledgeable and helpful and we can’t wait to start working with you!
Thank you so much for your feedback, we are thrilled to hear that you had a great experience with Laura. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
5/5
GoogleLaura was very professional and had a lot of Local knowledge every question was answered to our satisfaction thanks a GREAT service Laura
Thank you for the kind words, ! We're thrilled to hear that Laura provided you with professional and knowledgeable service. We always strive to exceed our customers' expectations and we're glad we could do that for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEverything went smoothly in the purchase of our new home. Most importantly communications were very good and we were kept informed of all the latest developments. All the staff we talked to were helpful, friendly and easy to contact. Here's a shout out for Mia who was especially positive and helpful.
Many thanks for your marvellous 5* review and thanks for your kind words Tony. Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura was amazing, took me through all the options and came up with a plan to sell
Thank you for the kind words, Laura is a valuable member of our team who is passionate about finding the best solutions for our customers. We're glad she was able to assist you in developing a successful plan for selling. Kind regards, Lucy, Customer Feedback and Support Team
3/5
TrustpilotBad landord
My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.
1/5
TrustpilotStay away - they are more interested in selling themselves than your house.
I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.
5/5
GoogleLaura Willets has been very knowledgeable and provided great advice and a speedy service
Thank you for your kind words, we are delighted to hear that you had a positive experience with Laura. Our team strives to provide exceptional knowledge and speedy service for all our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWorse experience our lives
Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.
1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
5/5
GoogleLaura was brilliant very helpful informative and polite couldn't ask for anyone better to sell my house with
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotIrritatingly pushy, with an unwanted 'hard sell'.
Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.
1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
5/5
GoogleLaura is a brilliant, explain all what we asked and give the best advice and service
Hello Ksu Edg, Thank you for your wonderful 5* review! We're thrilled to hear that Laura was able to provide you with excellent advice and service. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
4/5
GoogleWe used Connells to sell our family home in Grantham. It took 3 months longer than expected due to issues with our buyers. Mia was very helpful, professional and efficient throughout and was particularly good at communicating with us and keeping in touch.
Hi Nicola, Thank you for sharing your experience with us. We're glad to hear that Mia was able to assist you professionally and efficiently, despite the delays. We appreciate your patience and understanding. Best regards, Lucy, Customer Relations Team
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
5/5
TrustpilotExcellent experience with Connells Grantham
I am looking to put my house on the market. Laura of Grantham branch spent around 90 minutes with me explaining everything, understanding my position, looking around and suggesting what I can do vis a vis my situation. She was 100% professional, wonderful sales lady and I felt that she was client focussed and caring and treated me as an individual, not just another client. Thankyou Laura, I look forward to working with you and your team.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
5/5
GoogleMy thanks to Liam and Sam for a professional job in finding a good tenant quickly. Very nice especially after having followed an especially difficult tenancy :) Update: There have been recent staff changes but thankfully I still get great service, now from Ami. It's really important because 'the house ' needs to be 'home' for tenants 🙂
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura - came to do a valuation on our home. 10/10 service, made us feel so comfortable & at ease with the process. Laura listening to what we were looking for, gave us all the info and advised us what would be best to move forward with finding our forever home. Couldn’t be more happy what our experience. 😊 …
Hello Megan, Thank you so much for your wonderful 5* review! We're thrilled to hear that Laura provided you with such excellent service and made you feel comfortable throughout the process. It's fantastic to know that she was able to assist you in finding your forever home. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe whole team in the Grantham branch have been excellent. Have answered any questions we had and always been hands on deck to help! Thank you Liam for all your help with the process have made it feel much easier
Thank you for taking the time to leave us this great 5* review Rui. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's South Kesteven office has 1,800 reviews across three platforms: 202 on Google, 1 on Yell, 1,597 on Trustpilot (across the whole business).
Connells Grantham is rated 2.2 out of 5 across all 1,800 reviews, and 4.4 out of 5 on Google from 202 reviews.
Connells Grantham, 2 Watergate, Grantham, NG31 6PR, South Kesteven, NG31 6PR.
