Connells Grantham reviews

★★★★★ 5/5

Google

We had a fantastic experience working with Connells Grantham. From the very beginning, Zac was professional, friendly, and extremely helpful in guiding us through the viewing of the houses, specially based on what we were looking for . Everything was clearly explained, and Zac was always quick to respond to any questions we had. Thanks to support from the initial viewing to clearing the rental process, the move-in process was smooth and stress-free. We really appreciate the effort and would highly recommend Zac Bartholomew to anyone looking for a rental property in the Grantham area.

Greeshma · 18 September 2025

★★★★★ 4/5

Google

Laura Willets was very professional throughout her visit. I could tell she was highly experienced and knowledgeable almost instantly as she began asking the questions every seller wants to answer. My only real reservation is around the request to get signed up straight away then use the 14 day cooling off period if I wanted to use an alternative estate agent. Though this is factually correct, I think the technique should be avoided entirely. As an estate agents you are likely to represent vulnerable sellers and buyers, so asking them to sign up to anything without the the time to digest the information and deliberate on what their next step could be feels very imposing. Other then that one thing the entire visit was delightful.

Arran · 5 September 2025

★★★★★ 5/5

Google

We cannot thank Mia enough for her incredible support throughout the sale of our home. Selling a property is always stressful, but doing so from abroad added a whole new level of complexity. To make matters worse, we had constant issues with solicitors, making the entire process feel overwhelming. Mia was truly a lifesaver. From the moment she took over, everything changed for the better. She was proactive, professional, and, most importantly, genuinely caring. She always kept us informed, answered every question with patience, and went above and beyond to reassure us when things got difficult. Before Mia stepped in, we were dealing with Dale, and unfortunately, our experience with him was disappointing. His lack of efficiency and communication had us seriously considering leaving Connells for another agency. We are so grateful that Mia took over when she did, she turned everything around and restored our confidence in the process. Thanks to Mia’s dedication and hard work, we finally completed the sale, and we honestly don’t know what we would have done without her. If you’re looking for a real estate agent who is knowledgeable, supportive, and truly invested in helping you, Mia is the person you need. Connells is lucky to have her, and so were we! Would highly recommend her to anyone selling their home.

Ana · 9 April 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Zac helped us find our first rental property as a couple - from the viewing to the completion of the contract he answered all of our questions quickly and was very friendly throughout the process. Thank you Zac for all your help!!

Mollie · 27 October 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I am incedibly happy with the service I received from staff at Connels to purchase my new home. Chris was very supportive, helpful and professional from our initial conversations and throughout the whole process. Catherine was fantastic, friendly and professional, Nikki made my day the day I met her very friendly well organised and helpful. Sarah was wonderful making sure that everything is in order.Thank you so very much team Connels, your knowledge and expertise made the whole process smooth for me.

Vicky · 13 June 2024

★★★★★ 5/5

Google

Buying and selling with Connells was made a much smoother experience having Chris as my mortgage advisor, he kept me up date daily/weekly on everything, he really went above and beyond with the whole process, and I can’t thank him enough for that. There were some issues that cropped up and he was on it resolving them, sometimes before I even knew! Thanks everyone at Connells! Absolutely would recommend 👏

Ebony · 3 November 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Laura was very helpful, very professional and I could see she is very passionate about what she does. When I decide to market my property I know I’m going to be in safe hands

Wayne · 13 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Laura was brilliant as she went through everything and made sure I understood what has been offered to me Great person would definitely recommend her for any advise or information needed

Jordan · 5 September 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Mia was incredibly helpful finding us properties to view when we were looking to buy. She was so professional over the phone and made our lives easier at such a stressful time. We can’t thank Mia enough for all her help.

Alice · 1 May 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Laura has been great at guiding us through the process of putting our house on the market and is friendly and helpful.

Sean · 20 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Mia was incredibly helpful throughout the entire viewing process. She explained everything in detail, was always available to answer my questions, and ensured the experience was smooth and stress-free. Thanks to her expertise, she found the perfect buyer for us in no time. Highly recommend! Whole team is amazing!

Dominika · 2 December 2024

★★★★★ 5/5

Google

Laura Willets was professional, friendly and so so helpful, she was an absolute pleasure to interact with and we highly recommend her and her team.

Sally · 15 September 2025

★★★★★ 5/5

Google

We've been mulling over moving for quite sometime now and we finally decided to go ahead and get our house valued and listed for sale. Laura W has been our main point of contact and she talked us through the entire process of how things will work. All of the endless admin that comes with house selling was clearly explained and was simplified to us. Additionally as I we wanted to get moving quickly, Laura got our photos organised within a day! Excellent service and Craig(photography) was fantastic. Although we are in the very early stages, we are very impressed with the service we have received and here's to getting our house sold!

Sean · 24 June 2025