Trusted Agent profile · Spalding
★★★★★
216 reviews across 2 platforms
10 Bridge Street, Spalding, PE11 1XA, PE11 1XA
Pygott & Crone's office in Spalding, at 10 Bridge Street, is rated 3.9 out of 5 across 216 reviews on two platforms, including 112 Google reviews rated 4.7.
Every review we hold for the Spalding office, from every platform, shown as written. First names only.
5/5
GoogleAfter having my mum's house with other Estate Agents and it taking forever. Pygott and Crone Advertised middle to end of May sold by October.... Very Efficient Adam, Tracey and the .rest on the team in keeping you upto date... Would recommend..
5/5
GoogleHuge thanks to the team, everyone was really friendly and helpful. A special shout-out to Tracy though, she was super supportive and always there to help when the solicitors were dragging their feet.
5/5
GoogleWe bought a property from Pygott and Crone. Our sale fell through with a different estate agent. We spoke to Pygott and Crone- they helped us along the way and we managed to find a solution with our mortgage advisor and still buy the property we wanted. Great service- easy to get hold of. No pressure at all. Highly recommend.
5/5
GooglePygott & Crone have been fantastic! Very helpful and polite both over the phone and over email; Tracy in particular was very knowledgeable especially helping us as first time buyers. Would definitely recommend.
1/5
TrustpilotCome on guys , get your basic tenancy act together
It’s with great distress I write this review 3 members of my family rent a house at a cost of £1,250.00 per month , plus bills. They have lived there 1 year. They pay the most rent in the street even though all the house are pretty much a mirror image. It’s in Rainworth Okay so that’s not worth 1 star. What is worth a one star is the fact that my family were sleeping in a brand new build , never lived in until (until 1 year ago) and over the weekend the boiler was de-commissioned by British Gas as a danger to life. They were minutes away from either being gassed or blown up. Ironically the house had an annual inspection a few days before and it was deemed as ok. British Gas tell a whole different story. Weekend’s Friday Pm to Monday AM Nobody at the agency was available after hours. No emergency number was provided by them Closed over the weekend means just that That’s no hot water. No heating No cooking Plus THEY have to pay the bill as they were desperate to get the gas back on and called an emergency plumber. The call out alone was £400.00. To them it was worth it. They all have full time Customers Service Jobs. Which requires a shower minimum. ! If 3 young Adults in your family were living in a brand new build house with a faulty gas boiler that was marked as safe and you lost them due to this companies negligence, I wonder where they’d be and if they’d even have a consciousness ! I won’t recommend them to anyone ever and I definitely will try and move my family because who knows what the rest of the houses , built the same in the street are like. An apology to the 3 Tenants in the Property could just be a way of gaining some redemption. The main Gentleman dedicated to this type of issue at the Company hasn’t even called them yet of course we can’t mention his name because as we know you can remove negative reviews regardless of there being any truth Appalling On behalf of T Polak. J Polak
1/5
TrustpilotBack to the bad old days
Spalding branch.We were told on introduction that commission was 1.5%, there was a £150 fee for photos and energy plan, and P&C also 'reserved to right' to charge £150 admin fee if we withdrew the property from them. He told us he'd recently 2 or 3 couples interested in a property like ours. Commission was slightly higher than local competition, but we gullibly presumed this was spent on extra marketing. After seeing only 2 couples in 3 months (1 of whom made it clear from the outset they had no interest in our house) and despite dropping the price by over 8%, we decided to sell elsewhere.We were told we had to pay the admin fee and also the £150 'arrangement fee' for the photos (we could not keep or use them).Having sold a property elsewhere recently, I really thought estate agents had changed. Well, Pygott & Crone haven't!If you are thinking of selling or letting/renting I'd strongly recommend you look elsewhere.
5/5
GoogleNever sold a property before, they were friendly, helpful and couldn’t do enough to help. They sold our property within 11 days. Excellent communication from start to finish. Very friendly and approachable. Thank you!
5/5
TrustpilotI got service 2nd to none
What Can I say? I got a service 2nd to none form first contact to get my Keys. I have to praise specially Sam and Holly that followed to whole process and they were there every single time that I needed them.
1/5
TrustpilotDisgusting and incompetent behaviour
If I could have put no stars or minus I would. I offered on a property full asking price but the agent wanted it Subject to viewing. Sent my aip across holly in boston confirmed vendor happy with the offer just need to view on return from holiday today at 4.30. Gets a call and email from a joe saying vendor accepted offer over weekend and therefore viewing cancelled. Also tries to tell me cant offer without viewing which being a senior conveyancer for 27 years i know is totally wrong. Many people offer not viewing and I had seen it outside offered straight away just unfortunate that flew out. Have email stating offer accepted by vendor to come back to this just an absolute joke. Funny tho as was messed about on a bungalow in quadring years ago tenanted but we were not advised also subsidence it was a joke and the vendors Conveyancers couldn't deal with the issues again misrepresented. This will certainly be taken further. Absolutely rubbish service and to not even know what another advisor in office had done is just totally and utterly incompetent . Trying to make out it's my fault for going on holiday but I would have given full asking price without the viewing, obviously not even advised to the vendor. Emails from Holly very clear as are Joe's so let's see the poop hit the fan now!!
1/5
TrustpilotABSOLUTE DISGRACE!
ABSOLUTE DISGRACE! We was due to view a property on Friday 05/07/2024 and this was confirmed via email on 29 July 2024. the property (land) was due to go to auction in 2 weeks. With viewing ready for Friday we have been emailed today saying that the property has been sold. The worst thing about this is that the person who is selling the land isn't aware that we was viewing on Friday therefore has accepted an offer, my questions to Pygott and Crone how has this fallen through your system? you have undervalued the land as we would of offered more than what you have sold it for! Its amazing also how the secure deposit has been paid same day! I await your phone call from the director!
5/5
TrustpilotGreat Service, stress free from start to finish
Great Service. Stress free from start to finish. Charlene was a great help with all the paperwork and Tracy made sure our sale went through as smoothly as it possibly could. Would highly recommend.
5/5
TrustpilotOutstanding Estate Agents
We bought a property through Pygott & Crone Holbeach. As purchasers, we had an outstanding experience. We collaborated with Jade through viewing and offer stages and Tracy took us through the purchase process to completion. Their levels of customer service and care were outstanding, checking in with us regularly and following up with others, gently pushing things forward to ensure a smooth and speedy process through to completion. We have experienced many estate agents over the years and Pygott & Crone stood out in front of all the others for their professional, proactive and personal approach.
5/5
TrustpilotFantastic experience working with Fiona…
Fantastic experience working with Fiona and team. Great, fast, easy house sale due to their expertise and professional approach. Would highly recommend them to anyone wanting a stress free property sale.
5/5
GoogleExcellent, these guys are professional and go out of their way to help you, they are friendly and have kept me up to date the whole journey, they have returned every call promptly and supported me throughout. Thankyou to Tracy, Charlene, Adam and Leanne you've all been amazing.
2/5
TrustpilotDidnt listen not very helpfull and rude…
Didnt listen not very helpfull and rude in the end canceled sale and was very rude unprofessional
5/5
GoogleExcellent service, always very helpful and quick response time unlike other estate agents
5/5
GooglePygott and Crone were extremely helpful in the selling of my property and would recommend them to anyone looking for advice on selling with a reasonable rate
1/5
TrustpilotPoor Customer Service
Too many issues to list all of them, however, key ones includes: Never answering the phone despite calling on different days and at different times. Response to emails were typically longer than 24 hrs and in most cases 48 hrs. Lack of understanding of offer details I made by the Branch Manager! Incoherent final email from the Branch Manager to inform me another offer had been made that was accepted. This was not an auction property, I would have thought the agency would have given me the opportunity to increase my offer, no such luck. Will avoid contact in the future.
5/5
GoogleAll I can say is thankyou all so much , not just with helping buy my new home but also just being a great team x Charlene , Tracey and Adam can’t thankyou enough Lou x
5/5
GoogleGreat service from start to finish, marketing is excellent and support from the team throughout a stressful time has been excellent.
1/5
TrustpilotDo not engage with this company
Do not engage with this company, there is a £300.00 fee whether they sell or not, and as they take on everything they can, this is how their money is made!!After all the enthusiasm and "feelgood" of thier initial visit and instruction, it is almost impossible to get their attention. It began with every reason imaginable given why the "sales" team could not come around after the instruction, and they failed to arrange even one viewing from the eight they claimed to have matched to the property; ultimately the number of potential buyers they claimed to have was the reason for engageing with them. When we questioned them some time after instruction why it was that we had not had a viewing more excuses continued; every excuse from it wasn't what their clients were looking for, to it being too expensive! Based on this feedback we instructed them to return to the potential purchasors and offer it at £100,000.00 less. Having removed all the 'obstcals' there was still no response, and they became increasingly difficult to contact, to the point that we attempted to speak with four of their directors, none of whom were available. Ultimately we were told by a receptionist to stop contacting them. When we finally contacted Craig Stones, Branch Manager, he told us that he had to get his head together (?) and that he should never have taken the property on. We agreed to give 28 days notice, but discovered that they had ceased all marketing immidiately, and are now looking for £300.00 which they feel they are entitled to as it was in the contract. A contract goes two ways so off to Court it trots!! They had done nothing and stated to us that they should have never taken the instruction on. This is one fact that we are in agreement. Furthermore the fact that they are looking for payment for taking it on is not only ludicrous, but offensive. It was the highest valued property on their books and it was a clear case of P&Crone confusing ability with ambition as it was way beyond their capability to SELL a property. Save your time and money, put it on Rightmove yourself!
5/5
GoogleBrilliant service especially from Tracy. We were kept informed all the while. Tracy is an asset to Pygott & Crone at Spalding.
5/5
GoogleVery friendly and helpful, cooperative in all aspects, can’t fault them .I found the friendly banter helpful and settling at a time when moving is stressful
5/5
GoogleExcellent service all the way through with Pygott & Crone Spalding office, A big thankyou to Tracy and Sydney Inglis who kept us updated throughout the process and all the staff we spoke to in the office. Thankyou Dale & Diane
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