Pygott & Crone Spalding reviews

★★★★★ 1/5

Trustpilot

Avoid

The communication from this agency is absolutely shocking. Expect to wait at least 24, 48 hours for a reply to even the simplest of queries, which makes the whole process unnecessarily stressful. On top of this, I was told I would have to keep broken furniture in the property, which says a lot about how little care they put into the homes they manage. Overall, very poor experience, slow communication, rude service, no empathy, and no willingness to support applicants. I would strongly recommend avoiding them

K · 30 September 2025

★★★★★ 5/5

Google

This is the second time we have used Pygott & Crone. Like the last time 5 star service. Nothing was too much trouble from start to finish. Both Spalding branch & The Holbeach branch were excellent. Keeping us informed all through the process. Tracy Keeping us up to date & Charlene printing stuff out for us & being a witness excellent.

Linda · 11 March 2026

★★★★★ 5/5

Google

Very efficient friendly helpful service by all members of staff especially Tracey and Adam who we have had main dealings with. It made a very stressful time more reassuring.

Frederick · 5 October 2025

★★★★★ 5/5

Google

Although not our agency, Tracy and I, along with my agent Conor, worked together over a sustained period to try and minimise the chaos, try and fine out exactly what was reality and what was untruths being used, managing the incompetency of one of the lawyers practices, some lower agents and some very naive or simply stupid clients further down the chain. They say moving is the most stressful thing to manage- this was absolutely true in this case however Tracy’s tenacious approach and laughter helped make it a little easier, also managing her client in a very professional way to ensure the circle our end was as closed as it could be. The sold sign disappeared the day after as well, a sign of good management I’d say. Well done Tracy and Pygott team.👏

Michael · 3 September 2025

★★★★★ 5/5

Google

Brilliant from start to finish the whole team are excellent never a problem always sort stuff out in fact they worked harder than the solicitors thank you very much

Baz · 10 October 2026

★★★★★ 5/5

Google

The company have been very helpful and accommodating in our requests to view at certain times. This is due to the fact that we are not local and are relocating. Our special thanks goes to Jade Frost who has gone above and beyond to support our questions - which were many - in finding our future home. Thank you

Jan · 11 March 2026

★★★★★ 5/5

Google

Although there has been some mis-communication at the outset, Pygott and Crone promptly acted upon the issue and for the rest of the journey it had been plain and pleasurable sailing. Their work ethos is impeccable as they are protecting the vendor whilst helping the buyer which is not always easily achieved. Their interpersonal skills are flawless. A special thank to Tracy.

Isabelle · 24 July 2024

★★★★★ 5/5

Google

We can’t thank Tracey enough for all her help keeping us updated with the purchase of our property she was fantastic a real pleasure to deal with.

Ian · 1 October 2025

★★★★★ 5/5

Trustpilot

Very happy customer

Cannot recommend this company enough. They sold our property within 10 days of it being on the market, fantastic promotions and incredible photographs. From the start of the journey meeting Aiden who took a real interest in our journey and respected the fact that we were selling our long time home, through to liaising with Fiona and Lauren who are full of information and most of all support. Jonathan guided us through some stressful moments But he was always very reassuring and very supportive. The thought of selling our home was a nervous one, but if we had to do it again in the future, I would not hesitate to use this company again. Thank you so much to all of those involved.

Consumer · 31 July 2025

★★★★★ 1/5

Trustpilot

The worst experience ever

The worst experience ever. Went for viewing, after viewing went home to apply for property and its shows let agreed, literally 2hours after viewing. Applied for other property no answers on emails, when call agent who dealing with applications was on holiday. At the end calling them someone else got property without letting me know that property is gone. Applied for 1 more property, had to wait for some time. Call them , again agent on holiday, wait some more, no calls, no email , managed to reach them to find out property is gone again. Wasted almost a month waiting.

Fon · 26 July 2025

★★★★★ 5/5

Google

Ellie has been more then helpful then many. Experience we’ve had is amazing! Thank you for making it special

Jonathan · 22 November 2025

★★★★★ 1/5

Trustpilot

Tenant - Horrible Experience

As a tenant, I would not recommend Pygott & Crone to ANYONE that is looking to rent a property. Pygott & Crone, specifically Gabrielle who works for their rental team, represent atrocious landlords that treat their tenants as if they are a cash cow. I am a single occupant, under 30 years old, and I have lived in 5 different rental properties, this is the first one in my life that has claimed my security deposit; for something as silly as a missing light bulb. I have stayed at the property for over 4 years, which when I moved in, still required work. The carpets were not cleaned, parts of the stairwell needed repainting after damage was caused by the previous tenant, there were no curtains on the windows (which I left behind after my tenancy) and the boiler was already on it's way out, but never replaced in the 4 years I stayed there, despite the fact I needed to let pressure into it practically every other day to maintain working order. Pygott & Crone's post-tenancy report stated, and I quote, "Based on the duration of the tenancy, it would be unreasonable to make deductions to the tenant's deposit." and yet they allowed the landlord to do so for 3 light bulbs, an oven tray (which was cleaned before I left by a professional cleaner), gardening fees (despite having been moved out for 4 weeks in the height of summer), and costs for removal of an LED light strip that I left behind in the office simply because I thought the new tenant might appreciate them. I was charged a total of £240 from my security deposit for cutting back a hedge, taking down an LED strip and repainting a single wall; despite the tenancy being over 4 years long. Pygott & Crone emphasizes an already terrible power imbalance between landlord and tenants, then claims they are impartial when they have the potential to protect young tenants that are already struggling in the current housing market; and as such I wouldn't recommend them to anyone. As guilty as the landlords they support. Stay clear and do not use them.

Adam · 1 July 2025

★★★★★ 5/5

Google

Great service from the Pygott & Crone and a big thanks to everyone in the Spalding branch. They acted as my letting agent for a hassle free year - finding good tenants, responding to tenants problems, getting tradesmen in, etc. Then they marketed the property for me and found a buyer in 2-3 months. Highly recommended.

Edwin · 11 February 2026

★★★★★ 1/5

Trustpilot

Photo shopped

I viewed a house via Pygott and Crone that looked good on the brochure, but looked terrible in reality. I know estate agents enhance photos but to photo shop them is not right. The front bedroom window looked good on the photo, just a little too white on the left hand side. It was actually rotten. The shower cubicle also looked good, but that too was full of mold.

LDH · 27 September 2025

★★★★★ 1/5

Trustpilot

Poor Service

Contacted Pygot Crone Holbeach to arrange a viewing of a property we were interested in. Told someone would call back. No call back. Called again and again told someone needs to call back. Again no call back. Called again and was told the property was not on the market the owners were ill and taken off the market. Checked a week later and still on their website and on Rightmove. Called and was told the property was sold. A few days later when my partner called was told the owners were poorly and had been taken off the market for a few months. Also sent 2 emails enquiring about this and another property no response. Terrible service and appear to tell lies or make things up. Shame as we are cash buyers I wonder if the vendors of properties with them realise why they aren't selling

Senna · 30 May 2025

★★★★★ 5/5

Google

Happy with my experience with them, they helped to make the process faster and was happy with the communication.

Vidas · 10 October 2026

★★★★★ 5/5

Trustpilot

Thank you for the excellent service pre and post sale

Purchase needed a swift turn around- viewed property and had an offer negotiated with vendor to include a chain break within 4-6 weeks. Progress kept on track and were ready to exchange in week 4. Agreed to buy on 29th April and moving 13th June. Thank you for the excellent service pre and post sale.

David · 10 June 2024

★★★★★ 5/5

Trustpilot

It was an absolute joy working with Pygott & Crone

It was an absolute joy working with the Pygott & Crone Estate Agents. The staff I worked with are extremely polite , everybody was really professional & they were always happy to help me with any questions I had when it came to getting my 1st property. I recommend anybody who is buying a home etc to work with this firm because they are really good. This isn't my last time working with them here , I will be back for more in the future. Thank you for everything much appreciated Best Regards - Mr M. Linton

Mr · 2 May 2025

★★★★★ 5/5

Google

We purchased our new home from this agent and the professionalism And service received was excellent. Tracy was our main point of contact and she was brilliant in updating us daily as the chain progressed. They recommended Howells solicitors and wow we are thankful for that, very competitive and amazing service. Thank you for making the purchase of our new home that bit less stressful.

Peter · 23 October 2023

★★★★★ 1/5

Trustpilot

AVOID !!IF YOU WANT TO SELL YOUR HOME !

If you want your house sold, receive regular updates, receive key facts from the outset, have an agent that promotes your home by attending views, then DO NOT USE THESE ESTSTE AGENTS. 1. Promised regular updates however, we only received updates when we chased them. 2. Key facts not given at outset i,e you pay for photos but only in the small print do you find out you cannot use the photos if you change agents. 3. apparently we have nearly 60 potential buyers matched We had 3 views, so what happened to the rest? ratio shows lack of promotion or is this figure pure speculation? 4. On the market since November 24 not guidance on how to improve chances of sale etc . 5 total lack of confidence in them I will be taking this matter further but AVOID LIKE THE PLAGUE !

Brenda · 31 March 2025

★★★★★ 5/5

Google

Great service and well looked after. Honest and correct valuing enable a very quick sale. Very helpful throughout the process. I will always recommend Pygott & crone to anyone

Caron · 11 July 2026

★★★★★ 5/5

Google

We had few agencies at our property, but only Pygott & Crone been willing to go with our idea and supported us not only their interest. Team was absolutely perfect in every step. Could not recomend more!

Jonas · 11 May 2026

★★★★★ 5/5

Google

Ellie was great. Fantastic, speedy service.

Jessica · 1 December 2025

★★★★★ 5/5

Google

From my initial contact with the team at Pygott & Crone through to the purchase of the property the team have been fantastic! I have been dealing with Ellie who has been brilliant with answering questions quickly and been in regular contact the whole time. Thank you! Would happily recommend to others in the future!

Dan · 22 November 2025