Hunters Yate reviews in South Gloucestershire

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

We recently moved from Yate up to Kendal in Cumbria. We had a 5 bedroom house which needed quite a bit of updating and we were naturally concerned that the house would be difficult to sell. Hunters gave us a realistic, expert assessment of our prospects, one that we could be confident in. They efficiently put our property on the market and after a few weeks, we finally accepted an offer, following Hunters advice. Of course, this isn't the end of the story. We managed to find a 4 bed house, arrange removals and then there was the almost inevitable buying/selling chain. Fortunately, Hunters stepped in and strongly helped to keep the chain alive over the remaining months. This was not only reassuring to us but also kept the momentum going forward, even when it all seemed to be going to pieces. Hunter's engaging and interactive approach managed to keep the deal alive, against the.odds, all the way through to completion. We are happy to strongly recommend the Hunters, Yate team to manage the sale of your property. Engaging, effective and helpful!

Brian · 10 May 2026

★★★★★ 5/5

Google

My wife and I asked hunters to help us sell our home and were very helpful. Early on despite a snag waited patiently several months till we could get it on the market. The communication and updates have always been second to none. Replies to emails at all hours and nothing was too much trouble. A very personal and friendly service. Rob, Sharon and Lynette were great. Thank you all so much, we wouldn't hesite to use you again. Stu + Kate

Stu · 10 October 2024

★★★★★ 5/5

Google

We have just purchased our new home through Hunters. Right from the viewing to completion, Sharon was our new best friend. Nothing was too much and always keeping us updated, even replying to emails on her days off..🙈.. Also a Massive thanks to Rob who also made sure we exchange when planned. Keep up the great work guys...🫶 …

Jamie · 16 June 2025

★★★★★ 5/5

Google

My wife and I asked hunters to help us sell our home and were very helpful. Early on despite a snag waited patiently several months till we could get it on the market. The communication and updates have always been second to none. Replies to emails at all hours and nothing was too much trouble. A very personal and friendly service. Rob, Sharon and Lynette were great. Thank you all so much, we wouldn't hesite to use you again. Stu + Kate

Stuart · 27 July 2024

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

Dear Sharon I wanted to express my gratitude for your exemplary service in the sale of my dad’s property. Your professionalism, dedication, and expertise were evident throughout the entire process, and I am deeply appreciative of your efforts. Your unwavering commitment to securing the best possible outcome was truly commendable. I particularly valued your consistent communication and the manner in which you managed every aspect with such diligence and efficiency. Once again, thank you for your outstanding service. I will not hesitate to recommend your services to others seeking a highly competent and reliable estate agent. Kind regards Teresa

Stewart · 10 October 2025

★★★★★ 5/5

Google

What a brilliant company! We have just exchanged contracts on our sale and I have got to say all the team at Hunters have been fantastic from the start. The valuation was spot on and reflected the price we finally agreed on for the sale. The property was extremely well marketed and sold quicker than we thought. What really has impressed me has been the customer service we have received since agreeing sell. The whole team really has gone above and beyond chasing solicitors and other estate agents in the chain up until exchange occurred. Nothing has been too much trouble! I would thoroughly recommend Hunters and would definitely use them again!

Andrew · 10 October 2025

★★★★★ 5/5

Google

Despite the fact that Hunters were not acting for me, but for the vendor of the property I was purchasing, I found them hugely helpful, friendly, and professional. They did everything possible to assist when my solicitors had a major problem at the last minute, and kept in contact throughout, without being pushy. If I ever decide to sell , I would absolutely use them. I highly recommend them. I would add that previously I have been extremely sceptical of estate agents, and have sold twice before with online agents. I can now see how a good estate agent can be worth the fee!!

Lynne · 10 October 2025

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

We have just purchased a property with Hunters and they have been great from start to finish. Sharon has been absolutely wonderful, so helpful and very responsive at all times. We had some terrible experiences with other corporate estate agents but I couldn’t fault Hunters at all. Thank you Sharon and the team for making our purchase so smooth and enjoyable!

Michelle · 10 October 2024

★★★★★ 5/5

Google

A massive thank you to Lynette, Sharon and Robert for all of their help with our house purchase. They were instrumental in making sure everything went smoothly and kept us informed at every stage, alongside answering every first time buyer question that we had. We couldn’t have asked for a better team who were knowledgeable and always on top of everything.

Rosie · 10 October 2024

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 5/5

Google

We have just sold our house with Hunters and are extremely pleased with how Rob, Lynette and Sharon managed the sale from start to finish. The price Rob advised was just right to get a quick interest and a good sale. Communication and support throughout was excellent and we knew we could call at any time for an update or reassurance! The Hunters team made the whole process easy for us and we would highly recommend them.

Jo · 10 October 2025

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

All the staff at Hunters were always readily available to give help and advice and provide a professional service for the whole journey from providing a valuation to completion. Thank you to you all.

Anne · 10 September 2026

★★★★★ 5/5

Google

Fantastic service from Sharon and the team! Helped us buy our first home. Process couldn’t have gone any smoother!

Luke · 17 December 2025

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

Thank you so much for the team at Hunters especially Lynette , you weren't our estate agents but you kept us so much more informed about the sale at your end and also what was going on with our buyer we really appreciated every thing you did to keep the sale going. We would highly recommend Hunters Estate Agent in Yate brilliant team .Many thanks John & Angela Tucker

John · 29 January 2024