Trusted Agent profile · South Gloucestershire
★★★★★
2,115 reviews across 2 platforms
84 Station Road, Yate, BS37 4PH, South Gloucestershire, BS37 4PH
Andrews's office in South Gloucestershire, at 84 Station Road, is rated 4.9 out of 5 across 2,115 reviews on two platforms, including 141 Google reviews rated 4.8.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
5/5
TrustpilotTruly Professional and Trustworthy Agent
Andrews Estate Agent has been a true blessing to work with. From the very beginning, they demonstrated a level of professionalism and dedication that immediately put us at ease working with them. Joseph, Tom and Liz communicated with sincerity and always making sure we felt informed. They also sort invoices on time, every time, which shows their respect for partners and their commitment to doing things the right way- highly recommended!
5/5
TrustpilotOur agent was Lisa's Bird Parsons.
Our agent was Lisa's Bird Parsons.Who is very friendly polite efficient and knowledgeable. She certainly had her work cut, as our sale in the end involved 3 properties.Luckily we chose our own very efficient solicitor, who is brilliant. Sadly our buyers used one of your recommendations, who was absolutely hopeless, and what should have taken 8-10 wks took almost 6 months.Lisa twice as much to sort because of this. But remained brilliant throughout.
Thank you, Penny! For your kind words about Lisa. We're glad she could assist you effectively despite the challenges. We appreciate your feedback and will review our recommended solicitor list to ensure better experiences in the future. Best wishes, Jake
5/5
TrustpilotFantastic experience with lovely people
I had a fantastic experience with Andrews.I own a property company but did not have the time to show some of my tenants around. Even though I wasn't looking for full-time management.They were more than happy to see to my needs and show tenants around for me. I tried every other agency in the area and they were not interested. I had a terrible discovery that my previous tenant had left the house in a bad way leaving terrible things including cat feaces on the floor. I had to postpone everything for a few weeks whilst renovating. Hayley and Jasmine were absolutely fantastic. I was so stressed and they were extremely emphatic towards my situation, giving me various options and reassuring me it was going to be okay. I really needed this as it all came at a really inconvenient time and they supported me through it. Thankyou guys!! Xx
Hi Bradley, thank you for taking the time to leave us a review. We really appreciate the detailed feedback and it's pleasing to see that the team have been on hand to help you out when needed, providing you with a positive experience. Thanks again, Rhys
5/5
TrustpilotAn amazing team
An amazing team, Harpindar was very helpful and communicated everything thoroughly! Definitely someone i would recommend to others!!!
Dear Louisa , thank you for your wonderful review! We're thrilled to hear about your positive experience with Harpindar and our team. Your recommendation means a lot to us. We look forward to serving you again in the future! Best wishes , Lisa
5/5
GoogleWe recently sold through Andrews Yate. The team were brilliant throughout the entire process. Dominique was very helpful with our valuation and guiding us through the process. We were overwhelmed with lots of viewings immediately and were impressed with how Dominique and the team undertook the viewings and the handling of our offers. During the process we had issues with the other sides conveyancing and Stewart was fantastic in helping us quickly get answers and ensuring that everything lined up on time. Thank you Andrews for making it a smooth and straight forward process. Highly reccommend Andrews.
Hi Aaron, what a fantastic review. Thank you for taking the time to share your experience, brilliant to see that Dom and the team were on hand to help you every step of the way, we know they will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotI have rented through Andrew's for 12…
Review on behalf of my father.I have rented through Andrew's for 12 years and have always found them to be very professional but also helpful.Communication has always been good. I have just left a property managed by them and Jenny Jones especially has been incredibly helpful and supportive while I navigated my move from Didcot to Wales. it had been a stressful process and Jenny was exceptionally helpful during this time.Should I need to I would definitely use Andrews again and would definitely recommend them.
Hi Kelly, thank you for your five star review, fantastic to see you had a great experience with us and stuck with us for 12 years! I am so glad to see Jenny has been so helpful during this time and thank you for the recommendation too. All the best, Laura.
1/5
TrustpilotBethany Emberton unprofessional as no comms
Bethany Emberton, has no communication skills, did not follow up on a complaint of wrong information on fees, during the query transaction or afterwards. I sold 6 weeks ago and still been ignored! Even the solicitor agreed it’s not the first time, this has happened. Firstly Andrew’s say it’s £3000 to buy and sell your home! They get conveyance to send email, which shows a page with £3000What they don’t do is put at the top this is a 3 page document with additional fees below. When I had a call requesting for search fees, of £369 I reply but I was told this was included in the £3000Reply from the conveyancer would be deducted. So I expected to pay £3000 less £369 We then discovered searches were not required. Which was great expected the £369 to be deducted from the £3000 (Still to receive £25 deposit back) When solicitors fees bill arrived, I asked why it was not £3000 less the search fee, the solicitor said your not the only one caught out! We have also complained as their email is not transparent with what they say you pay, £3000 to buy and sell. When I complained to Bethany she said it was in the emails. I explained I was verbally told it would be deducted from the fees of £3000She claimed they would need to check recorded messages. I heard nothing so called Bethany again. She advised the IT department would have to do this, back from the start! I emailed to explain the approximate time, but she said their legal manager needed to look into this! Dispite my email with a deadline I had nothing back from Bethany or her legal manager!! Shameful treatment, not transparent with costs, and I hear they keep about £500 of the £3000 for themselves!
Hi Julie, thank you for taking the time to write us a review. Sorry you felt the need to leave a one star rating. We take all reviews seriously, especially when it looks as if we can improve our experience. In your case we have already flagged your comments to the relevant partners and staff members that handle our conveyancing arm. They are already investigating into the matter, however in the meantime any further information you'd be able to provide to us in order to aid their investigation would be appreciated. Please contact myself (Rhys) at RMessenger@Andrewsonline.co.uk, many thanks.
5/5
GoogleWe recently sold and bought through Andrews Yate. The team were brilliant throughout the process. Dominique was very helpful with our sale and guiding us through the process. We had lots of viewings immediately and were very happy with how Dominique and Tom handled viewings and our offers. At the very end of the process, we had concerns with timings on the conveyancing side. Stewart was fantastic in helping us quickly get answers and ensuring that everything lined up on time. The team were easy to get hold of and quickly got back to us with the information we needed at various points. Would definitely recommend.
Hi David, thank you for taking the time to leave us a review. Amazing to see that Dom & Tom have been on hand to help you each step of the way, additionally brilliant that Stew was able to assist when required too, dealing with the whole team! Thanks, Rhys
5/5
TrustpilotGreat Job
Thank you Andrews for helping us through our long, at times stressful, house selling/buying journey! Lisa was brilliant at keeping us regularly updated and went above and beyond in helping us with any issues we had. Also, Keith did a great job - he stepped in to help when Lisa was away. We met many of the staff and all of them were friendly and helpful. We would definitely recommend Andrews.
Thanks for your lovely review! It's great to hear about your positive experience with Lisa, Keith, and our team. Your recommendation means a lot to us. Best wishes in your new home!
5/5
GoogleJust used Andrew’s Yate to sell my Flat. From start to finish Stewart, Dominique and the team have been very supportive to help my property sell. The solicitors process was particularly drawn out however Stewart and the team helped by communicating between me and the buyer very effectively keeping us both well informed on what was going on. I would highly recommend for anyone who is thinking of selling their property through Andrews.
Thank you, Adam! We're thrilled Stewart, Dominique, and the team could support you through the process and keep communication smooth. Your recommendation means a lot to us!
5/5
TrustpilotRebekah was so quick at responding to…
Rebekah was so quick at responding to my queries and really in the ball! Amazing service!
Hi Chelsea, Thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided you with amazing service. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
Trustpilot*Headline*Outstanding Experience with Maria and Ed
*Headline*: Outstanding Experience with Professional and Genuinely Nice Guys! My husband and I had the pleasure of working with Maria, Ed and other staffs from Andrews Real Estate Team as first-time home renters. From our initial conversation, Maria and Ed immediately put us at ease with their friendly demeanour, patience, and vast knowledge of the local real estate market. Communication was a breeze, as Maria and Ed were extremely responsive to our emails and calls, even during off-hours. They worked tirelessly to find us the perfect house that met all our criteria while staying within our budget. We were extremely impressed by Maria’s skills on how she handled the whole process. The entire process was stress-free thanks to Maria’s guidance, and we couldn't be happier with our new home. We wholeheartedly recommend Maria and Ed in the Andrews Real Estate Team to anyone looking for a fantastic realtor who does a wonderful job helping home seekers navigate real estate!
Hi Edith, thank you so much for taking the time to leave us a review. It's brilliant to see the whole team have been able to assist you and keep you updated with each step of the way. We are so pleased you've found your new home with us and hope you are settled in well. Thanks, Rhys
5/5
TrustpilotWorking with Andrews Property has been amazing
Working with Andrews property and purpose and in particular, Samantha has been a delight; she is an amazing letting consultant with unique attributes that really make her stand out. Everyone feels immediately at comfortable with Samantha's down-to-earth attitude, which makes complicated processes seem more approachable. She not only delivers an unmatched professionalism but also a refreshing and inspiring degree of warmth and honesty. Samantha stands out due to her commitment to going above and beyond. She ensures that everyone understands and gains from her experience by having a special aptitude for communicating plans and strategies in an understandable way. I would recommend this company any day, thank you.
Thank you so much for the five star review. Amazing to see that Samantha provided such a great experience for you and left a lasting impression, we know she will really appreciate your kind feedback. Thanks again, Rhys
5/5
Trustpilot“My experience with Issy as our…
“My experience with Issy as our property agent was nothing short of exceptional. From our very first interaction, it was clear that Issy is not only passionate about what she does but also deeply committed to ensuring her clients find exactly what they’re looking for. She displayed an outstanding level of professionalism, knowledge, and patience throughout our house-hunting journey. Issy took the time to understand our needs and preferences, making every effort to show us properties that matched our criteria perfectly. Her insights into each property, along with her keen attention to detail, were incredibly valuable in helping us make an informed decision. Moreover, her warm and friendly demeanor made every interaction a pleasure. I am immensely grateful for her dedication and hard work in finding us our new home. Issy is truly a remarkable agent, and I would highly recommend her to anyone looking for a seamless and supportive property search experience. Five stars all the way!”
Hi Prada , thank you for the five star review and congratulations on your new home ! Brilliant to see that Issy provided exceptional service and we love that you picked up on her passion for property. We know Issy will really appreciate the kind feedback , Thanks again , Lisa
5/5
TrustpilotFantastic Company, Highly Recommend!
Robbie, Rebecca and team have spent the last 6-7 months selling our flat, and I cannot thank them enough for the amount of time and effort they put into selling our property. It was extremely stressful with situations coming up beyond our control but Robbie was always quick to respond and give us peace of mind every step of the way. I would highly recommend them to anyone looking to sell/ purchase a property. Thank you again everyone!
Hi Gemma, what a fantastic review. Thank you for sharing your experience with us, we know that selling a home can be stressful but it's brilliant to see that Robbie has been on hand to try and alleviate some of that stress for you, thanks again for the review and the recommendation, Rhys.
5/5
TrustpilotVery high standard of service
We have rented out a flat for several years now and Andrews have always managed the property for us with great professionalism . After a year struggling with a difficult and demanding tenant we were unsure whether to relet or sell . Andrews were very supportive and we opted to rent again . Thanks to the efficiency of the team , we have new tenants ready to move in within a month of the previous one leaving . We have been impressed by everyone but Anisa Haque has been excellent . Her response is quick , her approach is friendly and her knowledge level is high . We are very happy with the service we have received
Hi Jennifer, thank you for the five star review, fantastic to see that the team have always been on hand to help you whenever required. It's also really pleasing to see that we were able to get you new tenants in a swift timeframe. We know Anisa will be really grateful to read your feedback.Thanks again, Rhys
5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
5/5
TrustpilotHighly recommend Greg at Andrews!
Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.
Hi Sam, thank you for leaving us a five star review. Fantastic to see Greg and the team have been so helpful renewing your tenancy and responding to you promptly, Thanks again , Lisa
5/5
TrustpilotExtremely good service from Andrews
I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.
Hi Chris, what a great review. Congratulations on finding your new home and it's brilliant to see that Nick was on hand to help you on both occasions and your experience was ultimately a positive one. Thanks again for your feedback, we know Nick will really appreciate it, Rhys
5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
5/5
TrustpilotAn estate agency that cares
As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
5/5
TrustpilotAndrews every time! I have rented out a property for many…
I have rented out a property for many years with Andrews. Gregg in Lettings is a Superstar, so helpful. When it came to selling the property Shayla was great: very pro-active & pleasure to deal with.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gregg and Shayla. Your satisfaction is our priority, and we appreciate your continued trust in Andrews. If you need any further assistance, please feel free to reach out. Best wishes , Lisa
3/5
TrustpilotEmotionally draining experience
We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.
Hi Ana, thank you for the review, we appreciate you taking the time to leave such detailed of your experience. We have passed your comments onto the relevant member of staff in order for us to investigate your dealings with us and how/if we could have improved our service to make it the full five stars. Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews's South Gloucestershire office has 2,115 reviews across two platforms: 141 on Google, 1,974 on Trustpilot (across the whole business).
Andrews Yate is rated 4.9 out of 5 across all 2,115 reviews, and 4.8 out of 5 on Google from 141 reviews.
Andrews Yate, 84 Station Road, Yate, BS37 4PH, South Gloucestershire, BS37 4PH.
