Allen & Harris Stoke Gifford reviews in South Gloucestershire

★★★★★ 1/5

Google

We purchased our house through Allen & Harris, so not our choice to use them. We encountered some very unprofessional staff (1 or 2 were polite, professional and helpful), arguments in the open plan office between staff, it was rare for our phone calls to be returned, tried to increase the asking price with their 'incentive scheme' and generally unhelpful. As another reviewer has already said, I have to give 1 star as zero is not an option. If you want to sell your house, you would do better to put a local ad in the John o'Groats Gazette

Neal · 13 November 2017

★★★★★ 5/5

Google

Staff members have very good local knowledge, they are very polite and friendly. Particularly, a thank you to Alex and Kate who are very helpful.

Wendy · 12 November 2020

★★★★★ 5/5

Google

Jordan was very friendly and helpful when we were in the process of renting a house. Always happy to answer any questions and made the process very easy

Megan · 13 November 2019

★★★★★ 5/5

Google

Jordan was very helpful in arranging my rental. Swift, efficient and friendly, and always available to answer any queries when needed. A very good experience overall, thanks Jordan.

Tim · 13 November 2019

★★★★★ 1/5

Trustpilot

Very Bad Experience

On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.

Ivan · 12 July 2016

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch.

Aron · 6 June 2025

★★★★★ 5/5

Trustpilot

Coped with the seller from hell

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Derren · 28 July 2021

★★★★★ 5/5

Google

Arron was amazing, plenty of friendly help and advice. Even though we were able to meet face to face he gave a brilliant service

Ottis · 12 November 2020

★★★★★ 5/5

Trustpilot

Above and beyond expectations

I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.

Denise · 29 October 2020

★★★★★ 1/5

Google

Unprofessional to prospective tenants - better agents in Bristol. Save your time.

Afisa · 17 December 2023

★★★★★ 5/5

Google

Thank you Allen &Harris team for your great support and help.we thank Alena for her friendly approach and kindly attitude.Very good service.

Feba · 12 November 2020

★★★★★ 5/5

Google

Dealt with Alena for renting a property, very efficient and always communicated back with me throughout the process from beginning to end. Highly recommend :).

Jade · 13 November 2019

★★★★★ 5/5

Google

Excellent Service from beginning to end by Mollie Musty and Crew!

Westerleigh · 2 May 2025

★★★★★ 1/5

Trustpilot

Terrible Service

When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.

BolajiAkerele · 4 August 2022

★★★★★ 5/5

Google

We have found our new rental home through Allen and Harris and I was impressed by their customer care and eagerness to help. Their polite, professional and a great estate agents from what we have seen

Fiona · 12 November 2020

★★★★★ 5/5

Google

Aaron Britton did a brilliant job of getting our mortgage in place at a reduced rate. Many thanks Aaron

Mick · 12 November 2020

★★★★★ 5/5

Google

Dealt with Jordan in Stoke Gifford Branch. Very on the ball and efficient. This made the whole process seamless and stress free.

Nichola · 13 November 2019

★★★★★ 5/5

Google

Easy website to manoeuvre

Jadene · 16 March 2024

★★★★★ 5/5

Google

We are selling and buying through Allen & Harris Stoke Gifford. We viewed a house we loved but hadn’t got ours on the market so time was of the essence, A&H sold ours within 3 weeks to ensure we secured the property we wanted (despite other bids being made). Without them I am certain things wouldn’t be on track for us! Thanks to all the team, especially the manager Kate.

Daniel · 13 November 2018

★★★★★ 1/5

Trustpilot

They are scammers

They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers

Ali · 10 November 2021

★★★★★ 1/5

Google

We placed an offer of almost £300,000 on a property which was confirmed in writing, for all communication to then stop. We then had to chase the branch manager (KM) on a daily basis for her to never call us back. This is highly disrespectful and I’m truly grateful that the house we have now bought has been via a far more reputable agent who respect prospective buyers.

Ally · 13 November 2018

★★★★★ 5/5

Google

Arron Britton has gone above and beyond in helping me with my first home and has been invaluable from looking for properties, arranging my mortgage and speaking with solicitors and all other parties. I can not recommend him highly enough - Thank you for everything. Anyone looking as a first time buyer or buying a new home should give him a shout!

Joshua · 12 November 2020

★★★★★ 1/5

Trustpilot

Avoid this Company like COVID -19

I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling

Prasad · 12 February 2021

★★★★★ 5/5

Google

Strightforward, good communication. Arron Britton, Alex and Kate made everything go smooth. Thanks.

Chris · 12 November 2020