Enclave reviews

★★★★★ 1/5

Google

I moved into Enclave expecting a premium standard of accommodation, but my experience has been extremely disappointing and far below what was advertised. On arrival, the apartment was clearly not prepared for a new tenant. It felt as though it had still been lived in. There were multiple issues including a broken wardrobe door, which has already needed fixing twice, broken curtain rails, and a faulty curtain chain that had simply been left on a shelf rather than repaired. The bathroom and shower were visibly unclean, with what appeared to be bodily fluids present, and there were used cotton buds left beside the bed. The overall cleanliness was unacceptable. The floors were covered in dust, with visible build up throughout the apartment. As someone with asthma, this is not just poor standards, it is a genuine health concern. It is clear that the apartment was not properly cleaned, inspected, or signed off before move in. Basic maintenance had also been neglected. The walls had not been properly painted, and there are visible chips, marks, and cosmetic damage throughout the property. This is not what anyone would expect from accommodation marketed as premium. There are also ongoing functional issues that have not been properly resolved. The microwave makes loud, concerning noises as though it is going to explode, which is both alarming and unsafe. In addition, the solution provided for the broken wardrobe was for a maintenance worker to suggest that I simply do not use it to store my clothes, which is completely unreasonable. While a few of the initial issues have since been addressed, several problems remain unresolved. The sofa is still visibly stained, there is glue residue left on the entrance door from old stickers, and the general condition of the apartment continues to fall well below an acceptable standard. Although the staff have been polite, the volume and severity of these issues point to a much wider failure in quality control and property management. This has significantly impacted my ability to feel comfortable or settled in the space. For a company positioning itself as offering high end living, this level of oversight is unacceptable. I would strongly urge management to review their cleaning, inspection, and handover processes, as this experience does not reflect the standard being marketed.

Ayman · 26 March 2026

★★★★★ 2/5

Google

I don’t usually leave negative reviews, and to be fair, Enclave Croydon isn’t a bad place overall. Some of the staff are genuinely lovely and helpful, which makes this feedback even more frustrating to write. However, my experience has been inconsistent and, at times, quite disappointing. On the day I moved in, access to my apartment was delayed, and when I finally got in, the room hadn’t been cleaned. I had to wait an additional 45 minutes, and even then, it still wasn’t properly done. There was little apology and no compensation offered. More recently, I left my clothes and laundry basket in the shared laundry room, and they went missing. When I raised this, I was told they may have been thrown away, which was quite shocking. There didn’t seem to be much concern or effort to resolve the issue. The main issue for me is the level of dismissiveness when problems are raised. While some staff are great, overall it can feel like tenant concerns aren’t taken seriously, which is frustrating when you’re paying rent and expect a basic level of accountability. I hope management takes this on board, because with better communication and responsiveness, this could easily be a much better experience.

Andre · 26 March 2026

★★★★★ 5/5

Google

I’ve been living here for a year now and I love love love this place. It’s so close to boxpark Croydon, I have Nando’s, Pret a manger, Burger King, costa and Starbucks literally in front of me. It’s really close to two sainsbury’s too and an Amazon fresh. The whole apartment complex has so many things for me to do and enjoy. I created content part time and they have a green screen room with lighting and chairs and table and two podcast rooms and really beautiful spaces all around where I often shoot. I work from home so the co-working spaces are awesome as well. I love reading in the library and I’ve met and made so many friends here too! The reception staff is always the friendliest and as helpful as possible especially Wasif. He is always kind enough to open access doors for me when I walk in with a lot of stuff and always greets with a smile and would go above and beyond to solve my problems and issues if I ever have any anytime of the day. I couldn’t have imagined a better place to live.

Khushi · 15 December 2025

★★★★★ 1/5

Google

--This review has been cancelled/hidden due to the lack of democracy that exists on another online forum. I lived there for several months (proof of contract) - there is no need for myself to say anything more. Most places in London are formerly council tiny cupboards where you can't stretch any part of your body. To be fair, Enclave has decent bathrooms by UK standards, and the studio/flat inside is a good size and nice by London standards. Good heating in London as well. Building has an issue with rubbish which is often left on the floor. You reported rubbish issues and it would be left uncollected causing stench for more than 24 hours. Enclave had some sound insulation but sadly they were not insulated properly. Literally the place was terrorised every day within some inside noise & outside noise - one day it is train noise, another day tram bell ringing/horns ringing furiously, another day it is the train shouting messages for half a day another day is loud Charlies boys (cops) to wake up aliens, another day loud noise of bottles crashing & on another days there was even someone playing Jesus outside singing about life. Sometimes there was loud disco but actually that was less problematic. What is concerning is that both towers do not even have DESIGNATED DELIVERY BAYS. The noise of metal crashing can be heard at ALL TIMES during day which often goes on even till late in the evening - even on Sunday. The delivery bay didn't come to no one's mind in design stage. It was really noisy if you wanted to stay work/relax in your studio/flat. It lacked cctv in corridor areas leaving weak areas exposed. Management was like talking to wall - they also supported certain types like someone said, who cause asbo. It has lift - one broken one to go to upstairs which has never really worked but not really disabled friendly in terms of service. Actually some front office staff members (morning shift) were downright rude. Many times you walked past them they saw you with your hands full & didn't even open access door for no one. They just looked on or chatted loudly between themselves as if doing they were doing it on purpose. Another thing that went downhill is their choice of tenants. Initially they were "more selective". There used to be bed wars back then. I left because now they started to let just anyone at CHEAPER prices than who was here first, those who break amenities & cause even further ASBO behavior, which you often hear about from coming from outside. Renewals are by 10% every year - effectively harm your mental health & make you homeless if you don't leave.

Katie · 15 December 2025

★★★★★ 1/5

Google

Shortly coming to the end of 15 months living here; in short, do not recommend. The problems with this building literally begin at the front door, which has been non operational for months now, creating a safety issue as the front desk of the “premium living environment” is often left unmanned. I have been paying £1820pm for a studio flat here, only to go online and find that it has been advertised as available three weeks before my tenancy actually ends. Not overall surprised, as the bait and switch nature to get tenants in the door seems to be a fairly common tactic. It happened to me after first viewing an “available” flat in 2024, too… So, on to the next. In the past week alone - doors to stairwells on certain floors do not open, particularly worrying given a lift was malfunctioning yesterday, moving several floors at a time and leaving a tenant stuck inside. A bin room crammed to the hilt with luggage was left unattended all day, despite staff being alerted to the fact in the early morning. I returned from a weekend away to find that my heating had somehow turned itself on while I was away, leaving the apartment at 37 degrees (I have literally never used this heater in all my time living there). Also recently - had an engineer confirm that my airflow system has never worked. Despite the fact I frequently gave permission for access to the flat for them to have a look at it, I received a threatening “final notice” letter requesting…permission to enter the flat. Zero organisation. Peloton bike has been broken for months now, events organised by management are few and far between and generally organised in the middle of work days, although I have to hand it to many residents of the building who have taken over the social side and put their personal time and expenditure into creating a community spirit. Absolute waste of money if you are expecting any proficient level of customer service or access to reliable amenities. I’d like to thank Peter on the dayshift and also Peter and Femi on the night shift who always try their best to resolve issues. But overall, Enclave will take your money and struggle to give you bare minimum back for it.

Angela · 15 December 2025

★★★★★ 5/5

Google

After spending a full year living at Croydon Enclave, I feel compelled to share my honest and heartfelt experience with this wonderful place. If you're considering making Croydon Enclave your new home, let me tell you, it’s more than just an apartment complex; it's a community that truly takes care of its residents. From the moment I moved in, the environment felt safe, clean, and welcoming. The building itself is well-maintained, with regular cleaning, prompt maintenance, and a peaceful ambiance that made my time here comfortable and enjoyable. The amenities are well-kept, and everything from the elevators to the common areas has a sense of order and care. But beyond the physical aspects of the property, there is one person who truly made this place exceptional for me, and that’s Wasif Ali, member of the night concierge. And honestly? He’s not just staff… he’s Superman in disguise. No exaggeration, Wasif Ali went above and beyond every single time I needed help. Whether it was a maintenance issue, a concern with my unit, clarification about rent or policies, or even just friendly support, Wasif handled everything with patience, professionalism, and an attitude that shows he truly cares. It's rare to meet someone who brings both heart and efficiency to their role, and Wasif absolutely excels at both. There were times when I felt overwhelmed or unsure about how to handle certain situations, but I always knew I could count on him. He doesn’t just solve problems, he does it with calm, kindness, and an incredible sense of responsibility. I honestly think the entire management team could benefit from training under him. He sets a gold standard in resident relations, and I would strongly recommend that Croydon Enclave consider making him a trainer or mentor for other team members. It’s people like Wasif who make a place feel like home. His efforts didn’t just make my stay easier, they made it genuinely enjoyable.

Aqib · 11 August 2025

★★★★★ 5/5

Google

I recently had a viewing at Enclave Croydon with Thomas from Thomas Jones-Nelson & CompassRock, and the experience was exceptional. Thomas was incredibly professional and took the time to clearly explain the different room types, which can …

Olugbenga · 16 March 2026

★★★★★ 1/5

Google

They are essentially scammers that only care about getting your money. They pushed for paying the deposit, then when they send the actual contract, they change the conditions. At the initial viewing, the manager said they accept six months upfront, and given that condition I paid the deposit. Then when they send over the contract, it states all upfront. Essentially changing the conditions AFTER they get your money. I tried call them multiple times, NO ONE answered. They scammed the deposit and don’t resolve the issue. I’ve sent emails, NO replies. I went there IN PERSON, they promised to give me a RESOLUTION, but no one contacted me Later. because of this, I had to find a place last minute because them dragging this I knew they were not reliable. After TWO WEEKS of my supposed move in date, they started SPAMMING me calls calling me to pay, but DOESNT mention whether the issues were resolved. DONOT come here, if they can’t even solve issues before move in, I seriously doubt if anything will be resolved when it’s move in.

AAa · 9 April 2026

★★★★★ 1/5

Google

The building has turned into a HELLHOLE. ASBO inside and outside the building since they turned into a hotel. Bed wars & bed slamming all the time. Not exaggerating but 25 bed slams a day is normal that sound like a loud bomb going off. Management does nothing - they never sent out an email to tell tenants/clients to shut beds in a civil manner. Soundproof - ZERO. Lots of neighbours banging about can be heard. BTW it is now more tourist hotel ENCLAVE. Always same BS reply from management They have nice fancy contract but no action.

Mary · 2 April 2026

★★★★★ 5/5

Google

I came to view an apartment here in August, absolutely loved what i saw, signed a contract, and moved to my apartment in September 2024 & I've got no regrets whatsoever. I'm always looking forward to coming back home from work after a hectic day... it's peaceful, clean, lovely & it's home. A shout out to all of the lovely staff at the Reception, especially Femi. When I moved in at night time as I had to work that day & I didn't like the mattress in my apartment, Femi & his colleague Wasif sorted it out for me immediately and I've been having a good night sleep since then. I will highly recommend Enclave Croydon to anyone looking to rent an apartment. Bills are all inclusive, no deposit to pay as well, you've got everything you need in here, a gym for all you gym freaks, life is gym enough for me already🤣🤣, cinema room, laundry room where you literally use an app to control the washing machine & pay for your washes & drying, lots of workspace, game room, there is a podcast room, prayer rooms, you can chill at the rooftop when it's warm, they also organise events such as standup comedies, Halloween parties, poetry sessions etc. I highly recommend Enclave Croydon.

Olu · 2 November 2024

★★★★★ 5/5

Google

Enclave Croydon is a modern build-to-rent residential development with studios and one-bed apartments near East Croydon Station in London’s Croydon borough. It stands out for its amenity-rich co-living concept, including all-inclusive rent …

Juris · 16 March 2026

★★★★★ 5/5

Google

My experience at enclave, coydon has been really amazing. The fact that I've got a gym in my building and the private dining area where I can take visitors to without them having access to my room is thrilling. I would love to say a very big thank you to Davina ⭐⭐⭐⭐⭐ at reception She’s always been super helpful and quick to sort out any issues, from deep cleaning to maintenance. Her positive attitude and approachable nature make a huge difference, and it’s clear she genuinely cares about making everything run smoothly. It’s so refreshing to have someone who’s easy to talk to and willing to go the extra mile. She’s definitely an asset, and her hard work deserves to be recognized. Peter has also been really helpful with no bad attitude, he's always ready to help and follow up.

Diamond · 16 October 2024

★★★★★ 5/5

Google

Wasif was very respectful and attentive. It was very hot in my room and he took his time to make sure my temp control nub got changed for manual operation. Thanks Wasif.

Bright · 16 March 2026

★★★★★ 1/5

Google

NEVER RENT A PLACE HERE !!!!! or you’ll definitely regret. I started my tenancy early this year. Things were fine at the beginning but now it’s horrible. For security - the reception has often left empty during the peak hours in the evening and I had seen students playing in the lift lobby which supposed to have access restrictions. For property management - don’t expect someone will answer you if you’ve any emergency; an email / message reply can at least take 2-4days if you’re lucky enough not been forgotten. Biggest reason to rent a service apartment/ studio is to get the SERVICE and the SECURITY. But now you can’t expect these here. So, if you not yet decide where to live, cross out Enclave. It is not worth for that much money, you can have better choices.

Windcy · 25 July 2024

★★★★★ 5/5

Google

Hi . I just moved in here. Best location in East Croydon. East croydon station is next door along with Box park. Rooms size , interior are great. Gym, communal areas are fantastic. Roof top is the real show stealer. Reception staff is helpful though not very professional. Manager Atik is the person you should look for. Building is almost 50% empty with 803 apartments. Management needs to find a reason for this low occupancy. Such a great location, amenities, gym and other facilities does not deserve a low occupancy. May be rent reduction or manageable contact could be an option. Over all a great experience so far.

Ahsan · 25 July 2024

★★★★★ 5/5

Google

Brilliant experience living here thus far. Great amenities, cosiest of flat and overly helpful and welcoming staff. Particularly Wasif, Peter and Delvin (young man in daytimes with glasses...may have got name wrong!). Fully satisfied and at peace!

AIS · 15 December 2025

★★★★★ 4/5

Google

During my one-year stay at the apartment, I had the pleasure of interacting with both Wasif and Peter on several occasions, and I would like to take a moment to commend their professionalism, dedication, and consistently positive attitude. Wasif, in particular, stood out for his proactive approach and attention to detail. Whether it was handling maintenance concerns or assisting with daily operational needs, he was always quick to respond and genuinely committed to ensuring residents felt comfortable and heard. His respectful demeanor and calm problem-solving skills made a strong impression. Peter was equally dependable and approachable. He consistently greeted residents with a friendly attitude and was always willing to lend a hand when needed. His reliability and work ethic added to the sense of safety and community within the building. Both Wasif and Peter contributed significantly to making my stay smooth and enjoyable. Their hard work and professionalism did not go unnoticed, and I hope their efforts are recognized and appreciated by management and future residents alike.

Adisa · 7 August 2025

★★★★★ 5/5

Google

recently had a viewing at Enclave Croydon with Thomas from Thomas Jones-Nelson at CompassRock international, and the experience was exceptional. Thomas was incredibly professional and took the time to clearly explain the different room types, He went out of his way to show me multiple floors and rooms and never made me feel rushed.

Maximus · 16 March 2026

★★★★★ 3/5

Google

The building itself is great - the amenities are fantastic. The biggest let down is the management or lack thereof. Repairs take a long time - the front door is currently broken and has been for multiple weeks, the temperature controls appear broken also meaning that there is no heating in many of the communal spaces during winter making them unusable. There are many unfulfilled promises that were made when moving in, examples include yoga classes (none), sports channels on the TVs (none, most don’t even have remotes rendering them useless), regular events (maybe 1 since I moved in at the start of October), cutlery and etc provided when booking private cooking spaces (this was cancelled despite the app saying upon booking that you can collect cutlery so if you want to cook elsewhere you need to carry everything from your apartment and buy extra plates etc if planning on entertaining guests). This review would be 5 stars if the building was better managed - currently the amenities towards the lower floor are absolutely freezing and this has been a problem around 2 weeks with zero communication to residents addressing the issue or timeline to solve which is resulting in frustration. Ask to the building - please fix the door and the heating, start providing cutlery for dining room bookings, run more events and order more TV remotes so the TVs can be used! TVs without remotes and kitchens without any equipment are totally useless and serve as decorations.

Kai · 15 December 2025

★★★★★ 5/5

Google

Easily the best place in town. From having a really modern place of your own to multiple community events and programs for tenants organized by the staff, the accessible amenities, to the convenience of the maintenance and upkeep. I couldn’t be happier I chose this place. Massive shoutout to Levanya, Carola, Ella and Indira as well for being just some of the most amazing staff and for being the most helpful! Made the transition to a new country so much easier!

Derek · 13 March 2024

★★★★★ 5/5

Google

I’ve been really happy since moving into this building. Everything has been great so far, and the staff(particularly Elizabeth and Wasif)are always friendly and helpful, which makes living here even better.

JJ · 15 December 2025

★★★★★ 5/5

Google

(I moved in on the first day the property opened) I moved to the UK for postgrad and this is where I landed. My expectations have been blown away. Facilities are beautiful and high quality. Staff are always kind, socialable, respectful, and helpful. There were some issues in the beginning, as is to be expected with a new property, but they have been or are being resolved. New community event programs are running including fitness classes, movie/games nights and cooking programs. I always feel safe and welcome here. It has been an awesome place to live as I settle into a new country. Rent is well suited for the facilities, living arrangements, and location. I love that it is so close to the rail, bus, and tram stations. Bear in mind, the rooms could be a bit small for a couple to live together or to entertain any number of guests but if you use the common spaces, thats not a problem at all! As a single person I have no complaints and I have been very happy living here. The only way I'm leaving is if I have to leave London entirely.

Julienne · 10 February 2024

★★★★★ 5/5

Google

Wasif is such a great team member of enclave. Always so friendly, welcoming and helpful! No matter the issue he will do his best to resolve it

Mich · 15 December 2025

★★★★★ 5/5

Google

Wow, where do I start with my new place at Enclave Croydon? It's simply fantastic! The location is top-notch - everything I need is practically at my doorstep. The amenities? Superb! I'm talking comfy furniture, cutting-edge appliances, and some really cool communal spaces for chilling out. But what really sets this place apart is the vibe. The staff are always friendly and ready to help, and there's a great community feeling here. I've made some awesome friends already. So, a big shout-out to the team most especially Carola, Ella, Elvís, Femi, Atik and Indira 😊😊😊😊😊😊😊

Victor · 12 December 2023