Every review we hold for the Somerset office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
Manuela · 26 February 2024
★★★★★ 1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
Antonios · 11 August 2024
★★★★★ 4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
Anon · 29 January 2024
★★★★★ 1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
Marta · 15 February 2024
★★★★★ 1/5
TrustpilotThe option for 0 stars is not possible
The option for 0 stars is not possible. Absolutely appalling service (Oadby, Leicester branch). They took my son’s deposit on a rental property, having told him he could collect the keys that morning. Once the deposit had been paid and contract signed, he was told (despite earning £45k p/an and a good credit rating) he needed a guarantor for which my husband and I agreed. It took them 3 days to process the information we submitted before my son was offered an alternative home by a friend. He hasn’t received an apology, he and we, were treated with utter contempt by staff that clearly had no life experience/skills. He still has not received a refund and they have not responded to my email/calls to advise they will destroy our personal details from their records. I DO NOT RECOMMEND YOU USE THIS COMPANY.
Nicola · 14 February 2024
★★★★★ 1/5
TrustpilotAvoid Coventry branch sellers.
Coventry branch... I found a member of your staff extremely unhelpful and rude. You can find out who this is by pulling my details and who I've spoken to (if you care?) Two rightmove enquiries and promised calls back with info. I I had to chase twice.To be told rent is "about 900" - when your selling an investment property how can you possibly not have that information and expect landlords to make a decision?The it turns out when you check its £750....It's super unprofessional and I would not be satisfied if I was the homeowner that you are not following up viewing enquiries and that you are not able to give basic info on propertiesFeel free to pull calls with me and listen to how I was handled and how your staff are treating customers.No longer want to view!!! From your Coventry branch.
Aimee · 8 February 2024
★★★★★ 1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
Stuart · 12 August 2016
★★★★★ 1/5
TrustpilotIntentional Missed Call
I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!
Mecham · 12 December 2024
★★★★★ 1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
Jean · 25 September 2020
★★★★★ 1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
Lee · 8 January 2024
★★★★★ 1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
STEFAN · 19 July 2023
★★★★★ 5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
Kim · 18 July 2024
★★★★★ 1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
Shiza · 27 February 2026
★★★★★ 1/5
TrustpilotAwful terrible company avoid avoid avoid
We contacted Taunton connells in person 22/12/23 to say we haven’t had a deposit back. They lied about emailing the landlord as the landlord confirmed he hadn’t received any emails. We explained we have no money for Christmas and a manager called mark assured us a same day payment would be raised today 23rd. They didn’t call back as promised. After calling several times they told us we won’t get the deposit till after Christmas. This has ruined our Xmas and they do not care about tenants. Avoid this agency at all costs. They don’t care about their tenants.
Tim · 23 December 2023
★★★★★ 1/5
TrustpilotTotally incompetent
Booked a house valuation in September 2022. Agent from central St Albans office arrived. Promised a written valuation the following day. Nothing since. Agents from the other branch in St Albans keep phoning harassing us, six times in the last three months. Yesterday another then two more this morning. Keeping asking to take us off their list, we are not interested. Zeros stars, absolutely fecking useless. They have four properties plus a garage for sale in the borough. Clearly two offices about to close, good ridance.
Mik · 16 December 2023
★★★★★ 1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
Consumer · 14 September 2021
★★★★★ 1/5
TrustpilotVultures bordering on harassment
Viewed one house with them over 6 months ago and they keep calling from two different branches despite being asked to stop. The other branch kept harassing to do a home valuation even when I said we weren't interested and at the time I didn't want to be rude but they kept calling when I was at work so booked in a valuation to get them to leave me alone then cancelled it online thinking they'd get the message. But they kept calling so I stopped picking up. 6 months later they're still calling and it's really getting annoying so I answer and ask them to take me off their list thinking that's the end of it. But guess what, they keep calling. If I get one more call I'm going to complain to ofgem or something because this is getting ridiculous
Anon · 16 November 2023
★★★★★ 1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
Mr · 11 November 2023
★★★★★ 3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
Matt · 30 April 2026
★★★★★ 1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
STEFAN · 4 September 2025
★★★★★ 5/5
TrustpilotBirmingham Great Charles Street Lettings
Joe Fletcher the Letting Manager was amazing!He took us through the whole process quickly and with clear communication. He always answered queries personally straight away (email, phone, whatsapp). When he was away Sophia, the deputy manager was really helpful. All paperwork online as well. Highly recommend as letting agent.
Saleh · 5 April 2022
★★★★★ 1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
Harmanveer · 20 September 2024
★★★★★ 1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
Ellie · 24 October 2023
★★★★★ 5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
Sharon · 14 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
