Every review we hold for the Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI bought a rental property with WhiteHeather after receiving good advice from Chris about where to buy as I live in Shropshire.
Chris then found my tennants and even though I chose to manage the property myself he recommended competent local tradesmen to deal with any problems
I have just decided to sell the property 10 years later and Chris valued and marketed the property perfectly
It sold and completed within 5 months had. Christmas not been in the middle it would have been sooner!
Chris is professional and friendly and always approachable
I would recommend Chris and his team at WhiteHeather 100%
Louise · 17 February 2026
★★★★★ 1/5
TrustpilotLazy and amateurish
Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.
Alan · 26 August 2025
★★★★★ 1/5
TrustpilotMisrepresentation and fake description
Canterbury branch. Description for a 2-bed flat was misleading with the facts glossed over to make the property more appealing and generate interest. A lot of the details such as length of lease, annual service charge, ground rent etc to name but a few were erroneous. The property was clearly overvalued with the title saying Guide Price £160k but the buyer still looking for much more like £20k more. It was also a 2-bed but the living room had been converted into a bedroom and the property listed as 3-bed. Again, false information presented akin to the tactics of a dodgy used-car salesman. Had I been privy to the factual information in the first place, I would never have wasted my precious time in viewing the property.
Kevin · 13 August 2026
★★★★★ 1/5
TrustpilotAn Estate agent that is not interested in selling houses!
I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!
Mark · 23 July 2026
★★★★★ 1/5
TrustpilotI dealt with Michael Swords who listed…
I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.
Ben · 5 April 2026
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.
Sarah · 28 June 2026
★★★★★ 1/5
TrustpilotI Am not happy with the service i…
I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.
Christopher · 12 August 2026
★★★★★ 1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.
Hamed · 11 August 2026
★★★★★ 1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
Ese · 25 August 2026
★★★★★ 4/5
TrustpilotI would like to thank Sahil Mohammed…
I would like to thank Sahil Mohammed letting agent based in Wolverhampton for his professional conduct and help through the process of letting a property for us.
H · 15 June 2026
★★★★★ 1/5
TrustpilotPlease please do not use this company
Please please do not use this company. I dealt with the Northampton office. I am a Landlord. Nearly 8 months on I have received no rent dealing with Olivia Williams in the legal department have very little communication from her. Taken rent protection and have received not 1 single penny they are supposed to pay out after 2 months. My health has deteriorated as a result of this.
Ghulam · 21 July 2026
★★★★★ 1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
Sam · 24 April 2026
★★★★★ 5/5
GoogleFrom the initial enquiry up until completion day, the team at white heather have all been amazing and made the process run smoothly.
I would highly recommend using white heather estate agents and there team if you are looking to sell/buy a property they make is really easy are willing to help in anyway they can.
Natalie · 17 February 2026
Agent replied · 17 April 2026
thank you Natalie, so glad we could help your daughter find her forever home
★★★★★ 5/5
TrustpilotParkway
Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.
Customer · 1 September 2025
★★★★★ 5/5
GoogleWhiteheather Estates has been looking after my house since 2019. They were very quick to find me my first tenant. As I live in London, I needed a company who would take a care of house and make sure all problems would be resolved quickly. I always had great communication with the whole team. I want to say a big thank you to Steve, Chris and the rest!! My Experience with Whiteheather has been nothing but great.
Katya · 24 March 2023
Agent replied · 10 November 2024
thank you so much for such a lovely review katya it has been a pleasure since day one! all the best down south and in your future endeavors
★★★★★ 5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
Juliet · 25 March 2026
★★★★★ 1/5
TrustpilotDon’t let or Buy the property in Alton…
Don’t let or Buy the property in Alton Mews Aylesbury, HP19 8JZ.Be careful if you’re still going ahead with this property.The property is poorly built and the painting and the electrical works are of very poor quality. I would have given 0 rating if possible. If you have gone through them for letting and if you have paid some deposit, you are never going to get any money back. I paid £1146 as deposit and stayed there for 10 months. It was very new property. Already there were marks on the bathroom floor of paints, and in checkout they have mentioned as the floors are not cleaned though it was given back in exact condition i got. They conducted the checkout without my presence. The bulbs keeps flashing even after changing them already 3 times in last 10 months. our property was in the ground floor, so due to the moisture the walls were getting moulded regularly even after cleaning. The edges of every walls were showing wear and tear due to the poor quality of painting. The property was handed over well cleaned and they haven’t returned me a single penny as they say it requires deep cleaning. I wasted my 2 days to clean them. Deduction of some amount is acceptable, but whole amount for due to the poor quality of the building is not acceptable at all. Rubbish customer service and Mr Alexander was of no help
Prince · 17 October 2024
★★★★★ 1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
Ahmed · 16 August 2024
★★★★★ 5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
Antra · 31 March 2026
★★★★★ 1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
Kelly · 7 August 2024
★★★★★ 1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
Louise · 14 February 2026
★★★★★ 2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
Mr · 20 August 2026
★★★★★ 1/5
TrustpilotThe lettings team at Redhill are pretty…
The lettings team at Redhill are pretty good but let down by very poor maintenance. As a landlord I am very disappointed. Significant damage has been caused by a shoddy repair and it’s causes me an awful lot of trouble, so much so that I’m considering instructing my solicitors.
EMMA · 10 September 2026
★★★★★ 5/5
TrustpilotConnell’s Bushey have been amazing from…
Connell’s Bushey have been amazing from start to finish! Especially Adam and Aimee, thank you so much. Aimee goes above and beyond! :)
Miss · 27 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
