Fox & Sons Taunton reviews in Somerset

★★★★★ 1/5

Trustpilot

Market Harborough Branch.

I cannot recommend them at all. I went into the branch in Market Harborough to make an enquiry. I made it very clear it was just an enquiry as I had not decided yet if I wanted to sell my property.I received a few calls and I politely informed them I still was not in a position to proceed as I was undecided. No issue until I received a call from an individual calling himself Dylan. He was asking me to consider a valuation. I informed him I will proceed with a valuation when I have decided to proceed with the sale of my home. He pressed me further, and called me mate which I didn't particularly like. I explained why I was not ready to sell as a matter of courtesy, even though I could have simply ended the call politely. I informed him I was accustomed to living in a multicultural area and considered the people in MH, who are mostly English, to be less straightforward than those I was accustomed to dealing with. A neighbour informed me she had 6 no shows when she was selling her home. That gave me some concerns. He said nothing and I continued to explain I was not ready yet. He pushed me further and I told him I'll get back to Connels when I'm ready. While I'm talking he abruptly put the phone down after saying all right mate. I found this extremely rude so I called back to challenge him. He was aggressive and stated he was Indian and I was being racist which is of course total nonsense. He further stated that Connels will not deal with racists. How dare he comment in that way? What do I owe him or Connels? Nothing. How incredibly deeply offensive and an incredible slur on my character without any justification. How would he like it if I called him racist? It was him who stated he was indian.The truth is that he got extremely frustrated at my persistence in refusing to agree to a valuation. They want to value so that a process can start. They want to set the timetable. I won't accept that. Why did he mention he was Indian? On what basis did he conclude I was racist? I found him extremely offensive and made a complaint the same day. Three weeks on and no reply, except one saying the area manager will issue his formal reply soon. How arrogant wording is that? I am a professional landlord and am accustomed to dealing with many estate agents, but just didn't know any in the area and regretfully I walked into their MH branch. I have not experienced such disgusting behaviour from an estate agent. I still await their reply to my complaint.I think others should stay clear of them and I will be sharing my experience of them with many others, face to face, social media and websites I write on. Dylan is an extremely unpleasant man. Connels really scrapes the bottom of the barrel. They can't recruit better than him? Their staff do not have the right to be abusive to others. No one had.

Dino · 1 October 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Trustpilot

Birmingham Great Charles Street

What can I say I had an absolutely amazing dealings with connells in Birmingham. Dori was brilliant from start to finish and was the kindest, friendly person I’ve had the pleasure of speaking to. I could not fault a single thing about her. She is so passionate about her job and executed it with perfection. Would highly recommend her. I used the Birmingham branch based on Queensway great Charles street. She is a credit to the company 10* on everything. Thank you Dori for everything

Leigh · 4 March 2022

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 1/5

Trustpilot

Avoid 188 Queens way, Bletchley

188 Queens way, Bletchley branch manager I had really bad experience with branch manager noor pal in bletchley branch. So disrespectful and hiding everything. Manuplating people. Cuz of him I lost nice house. They told me by the weekend they will close the offers and take to vendor. But today morning Thursday 6th jan. When I called them. They said house is sold already. I was shocked as they told me they will call be before going to vendor. Now playing their own games. House is sold where vendor denied that they didn't came yet. AVOID THIS BRANCH. I wont be doing no more business with them. I would have given 0 starts. I ll be taking further action. So they won't do this to any other person,.

Jagjeet · 6 January 2022

★★★★★ 1/5

Trustpilot

Landlords avoid

I tried to leave a review before this but lost it. In a nutshell: There is not one thing this company has done to help me as a landlord. Even to the point of giving my spare key at the office to the tenant so not having any chance of dealing with things themselves if they had to. No communication Passing the buck between branches Always a staff member either, leaving company, sick, on other phone, at lunch, it’s endless! One department said there’s only three women here in the office! What? This is not Covid! It started before that. This was before! I am at a loss to know why I do not do this myself as paying as I’m them for nothing. I’m so upset at the incompetence of these people and caused me to constantly phone and deal with travelling to and from property. A shout out to Luton Branch and Leighton Buzzard for taking my money on false pretences but being really friendly doing it. Communication with them goes back to carrier pigeon.

John · 23 December 2021

★★★★★ 5/5

Trustpilot

Sales team were great, mortgage advisor was pushy

Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to

Evgeny · 25 November 2021

★★★★★ 5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.

Amy · 1 April 2026

★★★★★ 1/5

Trustpilot

fleas...

Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.

Tianna · 8 October 2021

★★★★★ 5/5

Trustpilot

Ashford, Kent Team

Ashford, Kent.I guess with a large company your experience sometimes comes down to the branch, and I have to say that the team at Ashford were excellent throughout the whole process. Nathan gave a solid assessment of value and lined up a strong batch of buyers. It’s a good market and we had lots of offers, but he checked them all throughly and gave us the information we needed to make a wise decision on the offer to take. The bit where they really came into their own was the progression and updates that helped us get the exchange. Tracey always came back quickly and managed to move things forward each time. If for any reason she wasn’t available everyone in the branch stepped up to help. Our chain held together, and my Mum is now happily living in her new home. Truly excellent work.

Tash · 28 September 2021

★★★★★ 1/5

Trustpilot

Stay away from them

I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!

YY · 26 September 2021

★★★★★ 5/5

Google

Chris is extremely helpful and friendly and goes above and beyond to help where needed , Sue is extremely polite as well. I had no issues with this agency and would def recommend them.

Robynn · 17 April 2023

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, this company will just treat you like a number. Remember you are not important to them. 1st they sold me a flat of non standard construction they claim they didn't know that, but there iwn surveyor know that without looking at the flat!

Ali · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back.

Nicol · 10 July 2026

★★★★★ 1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!!

Daphne · 8 July 2026

★★★★★ 5/5

Trustpilot

Wonderful service

Katie in particular was really helpful and kind in the Peterborough branch. She went up and beyond in helping me with the sale of my property.

Giuseppina · 30 June 2026

★★★★★ 1/5

Trustpilot

Officially the WORSE surveyors!

Officially the WORSE surveyors!! Having owned multiple properties with variety of lender never had as worse experience as this. I paid £500 for survey and they deemed property unsuitable due to some foam on roof. Irony is 2 X other lenders have offered on same property without any questions & my own professional surveyor has happily signed off the property. I’m glad I made alternative arrangements in time. Stop wasting your Time! Read review and do your research. There’s way better surveyors available & if your lender uses this company run a MILE!!

A · 7 March 2021

★★★★★ 1/5

Trustpilot

Rude and massively undervalued

Valuer was in the property for less than 5 mins, obviously wasn't local, very unfriendly and rude. The value came back way lower (45k) than the offer received from my buyer, so the sale is likely to fall through and I will loose my next property too. Property is rarely available on this road so it is a tricky one to value, but asking price is comparable to local properties of similar size and finish and property sold very quickly with multiple offers which proves it was well priced for the market. Absolutely fuming!

Lorna · 25 February 2021

★★★★★ 1/5

Trustpilot

Bent con men !

As others I would score zero if I could.Valuer appointed through Natwest's underwriters, Mr C Hill was at my property 5 mins,and under valued my house for 40 k. He already knew the value I had stated as he mentioned it to me, so why if the company was supposed to be "independent" did he already know the honest value??Then provided feed back to Natwest that there wasn't any comparable house sold recently. There was in the last 3 years for well over his valuation of my larger house, but not in the last 3 months during a pandemic (shock!)My new mortgage deal is now £3k more expensive over the next 5 years thanks to his incompetence. Natwest wont let you appeal the valuation, but I know for sure that if the repossessed my house they wouldn't sell it for his valuation = bent as f.... ! Back handers central! I cant beleive Natwest use such a company with these review rating unless they are going to make a healthy profit from them ....oh wait...!

Grant · 18 February 2021

★★★★★ 5/5

Google

Chris demonstrated a wealth of knowledge, experience and most importantly for me an eagerness to keep me up to date with the whole process. As a first time buyer Chris elevated any concerns and worries I had and talked me through the whole process. The entire team at white Heather responded to my communications in a timely manner with complete professionalism. This company stands out in the local area and deserves more recognition for their outstanding work and dedication to their clients. Thank you all!

Amy · 24 March 2023

★★★★★ 1/5

Trustpilot

Can I give no stars

Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.

Clare · 23 December 2020