Trusted Agent profile · Taunton
★★★★★
557 reviews across 2 platforms
52 East Street, Taunton, TA1 3NA
Fox and Sons's office in Taunton, at 52 East Street, is rated 3.5 out of 5 across 557 reviews on two platforms, including 143 Google reviews rated 4.6.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
1/5
Trustpilot1 star is being generous
1 star is being generous! Fareham branch staff are very nice but Fox & Son are anything but professional. The whole company is connected with other companies who are also reminiscent of a circus. No communication, treat buyers (also potential clients) like dirt, tell lies, customer service non existent. Will avoid if at all possible in the future but unfortunately unsuspecting sellers will still use them.
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
5/5
GoogleFox & Sons Taunton office have been a pleasure to deal with in negotiations of my property purchase. Amber Harland has worked diligently in overseeing the whole process, conveying to myself updated information from start to finish. Good luck Amber, thank you ..
5/5
TrustpilotGood Lettings Team
Fox and Sons Saltash manage my property, Tom and Bethany seem to have a seamless process,and also seem to put my worries at ease. They even found me a tenant in the first week of my property being online. They are a welcoming friendly office, so much so that we normally end up chatting about our personal lives. Thank you for all your hard work.
2/5
TrustpilotStaff at their Gosport office very …
Staff at their Gosport office very friendly and helpful but when it comes to sorting problems a absolute disgrace. We rented from them and gave a list of items that needed doing in the flat and none of these were ever but right. We have now been waiting four weeks for the refund of our deposit even though the landlord has authorised the full payment.Wouldnever use them again.
5/5
GoogleThe whole team is a delight to do business with. Everyone is friendly and professional with a genuine desire to help. We had the pleasure of dealing particularly with Sou who was courteous, friendly and helpful. She oversaw our first home purchase and was always available and ready to help. Fantastic service.
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
5/5
GooglePete at Fox and Sons was amazing from start to finish, from helping us find a buyer with haste and achieving our top price, to helping throughout final stages of exchange and completion. Cannot recommend enough, extremely helpful, professional and genuine!
5/5
GoogleCouldn't of asked for a better experience with Fox ans Sons, especially from Sean ( who helped with the estate agents) and Craig (who dealt with the mortgage). Between these two we had more information in one day than we did in a couple of weeks off a previous mortgage advisor. Explained everything and kept us in the loop at every stage. Highly recommend!
1/5
TrustpilotEven 1 star is too much
Even 1 star is too much ! Over valued house by 45 thousand, then they informed us it was up too high! Had to chase them for feedback from viewings , staff extremely unhelpful ONCE they had the property on Their portfolio, have removed house from the market will wait until we are out of contract and use someone else, also their fees are astronomical.
5/5
Trustpilot5 star to Fox and Sons Bognor Regis
5 star to Fox and Sons Bognor Regis. Amazing profissionais. Danny Odwyer helped us with everything since day one and never left us alone for anything even when it wasn't his domain he still found a way to help. We are very grateful.
1/5
TrustpilotDO NOT USE FOR RENTING
DO NOT USE FOR RENTING. It took over a month and numerous emails for them to process the repayment of our security deposit. We had to do all the chasing - all they could supply was excuses. You have been warned.
5/5
GoogleWe recently sold our Shared Ownership property through Fox and Sons Taunton and we were extremely happy with their services and the smooth running of the whole process. We also used their Mortgage Advisor, Craig, who was absolutely brilliant and would receive 5 stars alone without the additional great service we received from the rest of the team. We would highly recommend this branch.
5/5
GoogleAs a landlord of a local property, Anisha Barber always goes above and beyond to answer any queries I have and very pleased with communication and the full management package I have.
4/5
TrustpilotFox and sons- burgess hill branch
Fox and sons- burgess hill branch Myself and my partner bought through fox and sons, the experience was stressful due to the seller of the house we were purchasing, but I can happily say that f+s were very supportive and helpful through this experience. Jamie from fox and sons was especially great at staying in contact with me and was amazing support and guidance.
5/5
TrustpilotHove Branch Excellent Supportive Service
Excellent help and assistance from the staff at the Hove office in connection with recent property transactions during the difficult Covid period keeping the sales and purchase on track with good nature, hard work and persistance supported by efficient and friendly mortgage broker services. Special thanks must go to Keira, Jamie and Heb -a dedicated team !
1/5
TrustpilotPlymouth Branch
Plymouth Branch - I would give 0 stars if i could, they have no respect of privacy, they just give your key out to people who let themselves into your place without any warning.
1/5
Trustpilot2 viewings in 5 months!
2 viewings in 5 months!! No follow-up or any communication is absolutely awful estate agents in Southampton. We feel like we've wasted our time. It's only caused us stress which isn't what we thought it would be!
5/5
TrustpilotAll the staff were efficient
All the staff were efficient, knowledgable, kept to deadlines, communicative, polite and extremely helpful. The property's sale under difficult circumstances would not have been achieved without their diligent work and excellent support. Well done to you all and thank you. Good luck for the future.
4/5
TrustpilotAll the team at Fox and Sons…
All the team at Fox and Sons Eastbourne, I found to be excellent. Their support, speed of action, professionalism and care, made my experience, a very positive one and I'd highly recommend.
5/5
TrustpilotFantastic service from start to finish
I recently bought my first home through Fox & Sons in Burgess Hill and they were fantastic from start to finish - they helped me at every step of the process, everything from getting my mortgage arranged to setting up my solicitors, and they were always available in the branch whenever I had any questions at all. I'd recommend them to anyone!
5/5
GoogleZoran and Anisha are superb with their work, they made the whole process quite smooth and hassle free. Such a nice experience i had with them.
1/5
TrustpilotDo not use
Do not use. No consideration or care for GDPR. Run by children.
5/5
GoogleI had the pleasure of selling through Fox and Sons in Taunton. I was made to feel welcome from day one. Most of my dealings were through the Branch Manager Lewis Watts, who gave us a first class service. I would highly recommend anyone that is looking to sell, contact Lewis and Isabel! Thanks team
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