Fox and Sons Taunton reviews

★★★★★ 5/5

Google

Duncan has been an absolute star throughout my moving-out process. He struck the perfect balance between being calm and patient while also keeping things moving at the pace I needed. His kindness and professionalism really stood out, and he made what could have been a stressful experience feel smooth and manageable. I genuinely couldn’t have asked for anyone better to support me through this process. The company is very lucky to have someone like Duncan on their team.

Odeta · 14 April 2026

★★★★★ 5/5

Google

Duncan and Romana were really helpful throughout our whole moving process. We had a bit of a stressful start with our original planned move, but very quickly Duncan and Romana turned that into a pleasant, stress-free and exciting process! We can’t thank them enough for their help, and we are very grateful for the speed in which they worked to get us moved into our home only 8 days after viewing it. Thank you both again!

Sophie · 2 April 2026

★★★★★ 5/5

Google

We had a great experience using fox and sons to find our dream home. Rose helped us through the negotiations with incredible patience as we were complete novices. Peter was fantastic showing us around , multiple times , nothing was too much trouble. We were kept informed the whole time and had hints and tips to chivy the Solicitors along towards the end 😉. Would recommend and use again . Thank you guys x

Ruth · 9 April 2026

★★★★★ 5/5

Trustpilot

Efficient, personable & professional sales team - thank you!

I've recently completed on a successful house purchase through the Fox & Sons in Yeovil. I dealt with Andy from the sales team & found him to be efficient, friendly & professional from beginning to end, keeping me updated at every stage. Many estate agents seem like templates reading from a script - it's been a breath of fresh air to meet one who actually seems like a normal & lovely human being! Offer to completion in just over 8 weeks - very happy :)

Catherine · 28 September 2026

★★★★★ 5/5

Trustpilot

Taunton Branch, excellent service

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done. Peter kept me fully advised at every step of the purchase and I would happily recommend him and his local team to any prospective house buyers.

David · 12 September 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again. We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again. I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”. I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact. Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all. Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs. The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home. I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers. The complaints process was no better. I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded. When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened. The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency. Perhaps the most disturbing part of the whole experience came afterwards. Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories. She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons. I have retained a screenshot clearly showing that she viewed my stories. This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me. Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling. I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship. Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them. The lack of awareness is staggering. My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact. That distinction matters when people are making decisions involving hundreds of thousands of pounds. This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved. Fox & Sons have completely lost my trust. I would not buy through them, sell through them, or recommend them to anyone.

Elysia · 5 September 2026

★★★★★ 5/5

Google

The process of selling my flat was very long and extremely frustrating at times, however Pete was amazing from start to finish. He kept me updated throughout the process, chased the solicitors when needed and replied to emails quickly and sometimes even out of work hours. He truly went above and beyond to help in what was a really stressful situation. I could not recommend Fox and Sons, and in particular Pete, enough. Thank you!

Siobhan · 16 February 2026

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication. Thank you

Paul · 14 August 2026

★★★★★ 5/5

Google

Duncan and Romana were fantastic. So helpful and efficient ! I was assisting a friend who had only 2 months to find a property to rent and they bent over backwards each step of the way to get each process done seamlessly and professionally in a short period of time .Thank you so much! Your kindness and helpfulness will never be forgotten .

Sharon · 15 April 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Trustpilot

Simply the best.

I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed. In addition, the staff at Fox & Sons Bitterne have been unfailingly helpful, keeping me informed of progress on a weekly basis. I cannot fault their service. My grateful thanks to all concerned, especially Jay, Tom and Laura.

AM · 7 April 2026

★★★★★ 5/5

Trustpilot

I highly recommend Fox & Sons…

I highly recommend Fox & Sons Eastbourne. We dealt with David, and I can honestly say he was very efficient and handled all of my enquiries with ease throughout the entire process of renting a house.David communicated with us every step of the way, which we are very grateful for. His professionalism and support made the whole experience smooth and stress-free.

Melissa · 10 August 2026

★★★★★ 5/5

Google

I just bought my first house with Fox and Sons and I can't thank them enough. Leah was so helpful and efficient with the viewings - she answered all our questions thoroughly and was super friendly. Peter was amazing once I put the offer in. He was very supportive and always responded to my queries quickly. He regularly kept me up to date on the process and was so helpful and friendly. The whole process took just over 2 months which was amazing. Thank you so much! I would definitely recommend using them!

Alys · 12 March 2025

★★★★★ 5/5

Google

Five star service from the Manager Duncan following a "blip in communication" from the appointed "service team". A quick call to Duncan, very fair, level headed and a full resolution in restoring the agents reputation in only a few hours. Thank you Duncan.

Pat · 16 February 2026

★★★★★ 5/5

Trustpilot

David Johnston at Fox & Sons Eastbourne…

David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!

Albert · 10 January 2026

★★★★★ 5/5

Trustpilot

Very positive experience

I had a very positive experience with the staff at the Fox & Sons Bitterne branch, particularly Tom and Owen, who provided excellent customer service throughout my experience. The meeting with the mortgage adviser, arranged by Owen, was especially helpful.

Mina · 10 September 2026

★★★★★ 5/5

Google

Duncan is managing our letting flat, he's gone above and beyond to help us with a tenant having trouble paying the rent, and has found us a new tenant organising everything. Very pleased with our service

Lesley · 16 February 2026

★★★★★ 1/5

Trustpilot

No real actions

Staff were friendly but just a bit useless. Kept on saying stuff would be sorted but never did, had to rely on just the landlady due to no help from them. Even till the last day it was a challenge to even get my holding deposit back, they kept on saying "it was with the finance team", delays taking around 2 months and had to even get the holding deposit company involved to get them to take the money and retrieve it off them. This was after we agreed it would be returned within 10 days and after the landlady said the property was fine and we could have the full amount back. Just be aware anyone who chooses to go with them it will be a challenge to get even pennies off them. Targeted at Southampton branch.

Normal · 6 October 2026

★★★★★ 1/5

Google

Had a valuation of my house in late June/early July 2025. Ultimately decided to go with a different estate agent, sold, with completion in the next few days. I provided feedback for Fox and Sons when requested in late July 2025 as to why I chose the other agent. I have had numerous (8+) calls, and some emails, from them since then for some unknown reason. Absolutely ridiculous amount of follow up calls when ive already provided feedback and have at no point used their service.

Jess · 16 February 2026

★★★★★ 5/5

Google

My partner and I recently bought our first home through Fox and Sons Taunton. They were brilliant and informative throughout the whole process. Pete and Leah looked after us and their communication was excellent. We felt constantly reassured and that they had our best interests at heart. Both were extremely knowledgable, friendly and approachable. Pete was even so kind to give us some crockery that matched our kitchen! Definitely recommend to everyone going forward. Thanks again!

Jacob · 26 September 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

This is a big thanks to the team at fox and Sons that helped me get my new apartment, I want to give a special thanks to Romana who went above and beyond to help me with sorting everything out for my new home. Thank you so much ☺️

Michael · 11 July 2025