Fox and Sons Taunton reviews

★★★★★ 1/5

Google

I can only speak for the lettings side and If I could give 0 stars I would. I saw a flat online and loved it. Sent 4 emails since the start of November heard nothing back. Called to arrange a viewing they couldn't get me in for a week because tiverton was "too far" to go to every day. On the day of this viewing was told by a friend it had been let! No call or anything and when I rang they said they hadn't booked it in the diary so wouldn't have turned up anyway. I think the landlords need to know how awful they are as this one in particular had offered reduced fees/rent just to generate interest when In reality if they could be bothered to go out of the office or reply to emails it would have probably let in a week.. landlords stay away far better and cheaper companies out there

Chrissy · 15 June 2017

★★★★★ 1/5

Trustpilot

Completely incompetent from start to…

Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.

G · 27 May 2021

★★★★★ 1/5

Trustpilot

Fox & Sons Crawley - Horrendous

What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.

Lorretta · 4 March 2017

★★★★★ 5/5

Trustpilot

Friendly and Helpful

We would like to say a massive thankyou to Chris Stockill from Southampton Bitterne Area. This being our first time buying a house and being new to the procedures. Chris helped every step of the way answering any questions very quickly. Would recommend his friendly service. Jony & Glenn

Jony · 10 October 2023

★★★★★ 5/5

Google

Buying a property in quite a long chain seemed daunting but having Isobel as the Sales Negotiator has filled us with confidence. She has been extremely professional, always quick to respond and goes out of her way to make the process as easy as possible. She has really helped us feel assured during what is quite an uncertain time. We wouldn't hesitate to recommend her to help buy or sell a property.PositiveResponsiveness, Professionalism

Megan · 26 August 2020

★★★★★ 5/5

Google

Craig and the team at fox and sons in Taunton are brilliant. Help every step of the way and nothing is too much trouble. I highly recommended them.

James · 15 June 2019

★★★★★ 5/5

Trustpilot

Excellent work

I am extremely impressed by the professionalism and service I have received. I am particularly grateful for the regular contact I have had with Thomas Barrett in the Eastbourne office. This is so important for sellers or buyers. Excellent work.

Geoffrey · 27 October 2020

★★★★★ 5/5

Trustpilot

Fox and sons recently sold a small…

Fox and sons recently sold a small development for me was really a pleasure working with Steve and the team

M · 13 August 2021

★★★★★ 5/5

Trustpilot

12 out of 10.Steven Rogers met us in…

12 out of 10.Steven Rogers met us in his office and heard out need to downsize our property to help our finances He and his team were very professional,friendly and good at their jobs both in selling our property and showing us exactly the property we need

Richard · 26 October 2023

★★★★★ 5/5

Google

Great customer service by Leah,Well recommended ⭐️⭐️⭐️⭐️⭐️

Kulwinder · 14 April 2024

★★★★★ 1/5

Trustpilot

I wish I Had seen the reviews before I…

I wish I Had seen the reviews before I went with Fox & Son. yes they sold our house but for the money they’re charging they put in very little effort. there has been no communication and they never call when they say they will, quite frankly I feel they are just all about the money there is no customer service. I would not recommend Fox & Son‘s Portsmouth office. Very disappointed 😔

Mrs · 13 February 2020

★★★★★ 5/5

Trustpilot

Steve and Tom were so helpful with the…

Steve and Tom were so helpful with the sale of My property really helped us through all the difficult bits.Highly recommend

J · 8 February 2021

★★★★★ 1/5

Trustpilot

Estate agents living up to there bad name

Crawley branch, , We went on the market with them , they never showed up to viewings , our viewings also never showed up and although they found a buyer we did all the work/viewings and they never chased or called or in fact communicated with anyone - when I complained they said I quote - our fee is not for good service it’s for finding a buyer only

Carly · 6 April 2021

★★★★★ 5/5

Google

Quite responsive and diligent.

Kola · 14 May 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with Fox and Sons…

Fantastic experience with Fox and Sons eastbourne, highly recommended and very professional. Great thanks to Stephen Rodgers who helped us massively

Michael · 1 October 2020

★★★★★ 5/5

Trustpilot

Callum was brilliant and did a great…

Callum was brilliant and did a great job selling my house

M · 10 June 2022

★★★★★ 4/5

Trustpilot

We got there in the end after some too…

We got there in the end after some too and throw after a few set backs fox and sons came good in the end .Many thanks Fox and sons

Mr · 19 July 2024

★★★★★ 5/5

Trustpilot

Couldn’t recommend Jamie the mortgage…

Couldn’t recommend Jamie the mortgage advisor enough from fox and sons (Eastbourne) amazing service

C · 23 June 2021

★★★★★ 1/5

Trustpilot

Bad customer service

Bad customer service. I had to call them for updates because they never call back. Those two ladies dealing with rental properties are the most confused lot I’ve ever had to deal with.

A · 4 April 2024

★★★★★ 1/5

Trustpilot

Apparently fox & sons would like to…

Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.

Anita · 13 September 2023

★★★★★ 1/5

Trustpilot

Communication was awful!!!

Communication was awful!!!!

No · 20 June 2025

★★★★★ 1/5

Trustpilot

Gazumpers R Us

I was gazumped by the Portsmouth branch just days before the exchange and lost thousands of pounds in solicitors/surveyors fees. When I first walked into their shop I had a feeling of distrust about the people that worked there but ignored it as thought it was illogical. In the future I will listen to my gut instinct. These people are not to be trusted.

James · 21 December 2020

★★★★★ 5/5

Trustpilot

Fox and Sons Polegate

Fox and Sons Polegate gave an excellent service. Always ready to answer any questions related to our purchase. They could not have been more helpful. First class service. They were always friendly and polite we could not fault them.

Sandra · 23 November 2023

★★★★★ 1/5

Trustpilot

1 star is being generous

1 star is being generous! Fareham branch staff are very nice but Fox & Son are anything but professional. The whole company is connected with other companies who are also reminiscent of a circus. No communication, treat buyers (also potential clients) like dirt, tell lies, customer service non existent. Will avoid if at all possible in the future but unfortunately unsuspecting sellers will still use them.

Shepherd · 14 March 2020