Xact Homes reviews

★★★★★ 5/5

Google

Hi Alicia, Angela, Dave, Kiya & all the Xact team, Just wanted to send a massive thank you to all of you for everything you did to get our house sold! We know it wasn't always smooth sailing and took plenty of patience and chasing, but we really appreciate how hard you all worked behind the scenes to push it across the line. You kept us grounded when things got frustrating, and your support made a huge difference to us throughout. We genuinely couldn't have asked for a better team in our corner. Thanks again for all your hard work! Best, Kirt & family x

Kirt · 16 September 2026

★★★★★ 5/5

Google

The Solihull team are a lovely bunch! I had regular contact and updates from them. They were always around and helpful when queries or issues arose. House buying and selling is very stressful but they made the process go smoothly. So it’s a big thanks from me and a special thank you to Kiya who was my main point of contact. Will definitely recommend.

Lucy · 30 August 2026

★★★★★ 5/5

Google

We recently purchased a house through Xact Homes and although it was a long and painful process (issue with the sale of our house), if it wasn't for Alicia, we wouldn't be in this house now at all. She has been the glue that has kept it all together and even though we were not the direct clients, we felt like we were! Alicia's ability to manage expectations of everyone in the chain is amazing. Her ability to steady the boat when needed, give us reassurance, yet push things through when required, hasn't gone unnoticed and we are thoroughly grateful for everything she did to see us over the line. I should also thank her for all the laughs along the way, always a pleasure to talk to and her positivity kept us going even at the hardest times and when we thought we might lose the house. I don't know what I'll do now, not talking to her pretty much every day! I'll have to buy another house! Would recommend Solihull Xact to everyone and anyone - such a great team and you'll be glad you chose them!

Dips · 16 February 2026

★★★★★ 5/5

Google

I cannot recommend Lauren highly enough. She was my estate agent through what became a torturous 14-month sale process; a journey that involved multiple chain collapses, a complex divorce context, and, toward the end, a very fragile and nervous chain that required constant management, reassurance, and authority in equal measure. Throughout it all, Lauren was impeccable. She operates with the highest standards of integrity, professionalism, and moral strength. She combines empathy and calm with real tenacity and precision; she listens carefully, keeps you informed at every step, and always acts with your best interests at heart. When others might have given up, Lauren held the entire chain together. She balanced compassion with firmness, knowing when to hand-hold and when to stand her ground. I have no doubt that it was because of her that this sale finally crossed the line. Lauren represents everything an estate agent should be; ethical, intelligent, proactive, and deeply human. I will be forever grateful for her integrity and commitment, and I would recommend her without hesitation to anyone looking to sell or buy a home, especially where the process requires skill, sensitivity, and exceptional professionalism.

Archie · 16 December 2025

★★★★★ 5/5

Google

Our experience of Xact was excellent from the start. The Branch Manager was professional and responsive with everything from initial quote to photos and listing happening as described. They came with ideas about how and where to best market our home and their more creative approach stood them apart from their competitors. Our experience only got even better with the support of our dedicated Estate Agent, Lauren. Lauren is professional and incredible at communicating. She was dedicated to helping the sale and supporting the chain throughout the whole process. She kept everyone informed; chased information and feedback to keep everyone on track to their desired dates. She has great relationships with other local stakeholders and so went above and beyond to keep everyone on track. We cannot thank her or recommend her enough. The office as a whole is warm and professional with update and courtesy calls as standard, access to a helpful app and always getting back to you when they said they would. 5 stars!

Kim · 16 December 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a fantastic experience buying with Xact Homes from start to finish. The whole process was handled professionally, and communication was excellent throughout. They were always available, incredibly responsive, and kept me updated every step of the way, making what could have been a stressful process feel smooth and straightforward. A special thank you to Jill for their professionalism, support, and dedication. Nothing ever felt like too much trouble, and their customer service was outstanding. I wouldn't hesitate to recommend Xact Homes to anyone looking for a reliable and professional estate agent. Thank you for doing such a stellar job!

Mohamed · 30 July 2026

★★★★★ 5/5

Google

Julie has been absolutely fantastic from start to finish. She went above and beyond throughout the entire process, always available to answer my (many!) calls and questions with patience and professionalism. Nothing was ever too much trouble for her. When our solicitor turned out to be particularly difficult and unhelpful, Julie really stepped up, offering guidance, reassurance, and doing everything she could to keep things moving smoothly. Her communication was excellent, and she genuinely cared about making sure we got through the process with as little stress as possible. I honestly don’t think we would have made it through without her support. If you’re looking for an estate agent who truly goes the extra mile, I can’t recommend Julie highly enough.

Morgan · 16 November 2025

★★★★★ 5/5

Google

We recently purchased a property from the Solihull office of Xact and cannot express enough, our thanks to Jill who helped us every step of the way. It was a complicated chain and was very difficult at times. However, Jill kept us updated every step of the journey. She answered every email and phone call without delay and supported us throughout the process. I would highly recommend Xact based on this personal experience.

Ian · 2 September 2026

★★★★★ 5/5

Google

Alicia was very good at keeping us up to date with the whole process of selling our apartment, offering advice and potential solutions when issues arose. Would certainly recommend them based on this experience.

Pete · 19 September 2026

★★★★★ 5/5

Google

We put our home on the market through Xact in Solihull. We sold it the first weekend, for the asking price, so we were happy. Jill looked after our account and although we have spent the whole summer trying to find a property, she never put us under any pressure. She was very supportive and although moving is incredibly stressful, she kept everything on track making at least weekly phone calls to the solicitor and to us, telling us when things needed doing/chasing etc. I'm not sure if we just struck lucky with Jill, but she is certainly an excellent ambassador for Xact. I hope never to move again, but if we did, we would certainly ask for Jill.

Mandy · 23 September 2026

★★★★★ 5/5

Google

I recently sold my 1-bedroom flat with Xact Solihull and couldn’t be happier with the experience. From start to finish, the whole process was incredibly smooth and Freya was an absolute delight to work with, professional, friendly, and always on hand to help with any questions. The sale came through quickly, and I felt supported every step of the way. Highly recommend Xact Solihull and Freya for anyone looking to sell their home!

Anna · 16 October 2025

★★★★★ 5/5

Google

Alicia has been superb from start to finish. She is professional, courteous, and extremely easy to work with. Even during difficult conversations, her communication has been exceptional. She always keeps you in the loop, maintains a fair balance between all parties, and acts as a great mediator. It’s clear she genuinely wants the best outcome for everyone involved. Highly recommended.

Ravinder · 16 January 2026

★★★★★ 5/5

Facebook

Having just sold our home through Xact, I literally cannot recommend them highly enough. Despite being on a strict completion deadline for personal reasons, having our first buyer pull out for economic reasons and experiencing an incredibly challenging buyer at the bottom of our chain, the team at Xact went above and beyond at every stage! Jacob and Nicola were genuinely outstanding. They were consummate professionals and took it all in their stride. The experience with Xact Homes was amazing from start to finish. Very impressed. Strongly recommend them to anyone looking for a better-than-expected experience. Thank you!

Matt · 2 July 2025

★★★★★ 5/5

Google

We cannot praise the service we received highly enough. All the staff at the Solihull Office and especially Julie Stevens were extremely helpful and very professional especially through several difficult periods. I would have no hesitation in recommending Xact Homes based on the quality performance of these staff.

Mike · 9 April 2026

★★★★★ 5/5

Google

We had a great experience working with Lauren and the Xact Homes team. Lauren was professional, responsive, and incredibly supportive at every stage of the process. Lauren’s guidance made everything feel smooth and stress free. Highly recommended and we hope to work with Lauren again in the future!

Pritesh · 24 February 2026

★★★★★ 5/5

Google

I recently exchanged on my first property through Xact Homes and honestly couldn’t recommend them enough. Being a first-time buyer, the whole process was a bit daunting at first, but Kiya was absolutely brilliant. She was my main point of contact throughout and kept me informed at every single step, which was very reassuring. Thanks again!

Omar · 16 December 2025

★★★★★ 4/5

Google

Xact homes offered a professional service to me during the sale of my parents home. Unfortunately I have marked them down one star due to the recommended Solicitors Xact suggested who have been far from professional and delayed the sale unnecessarily. Xact no longer recommend these solicitors so I am sure anyone using Xact would have a great experience.

Simon · 16 November 2025

★★★★★ 5/5

Google

Lauren worked tirelessly to support us with a particularly challenging house move. Her tenacity and determination helped ensure things were kept on track we were able to meet deadlines. Lauren was always available and communication was brilliant; she worked hard to keep all parties informed. Thank you Lauren we are extremely grateful for all your efforts.

Jennifer · 16 November 2025

★★★★★ 5/5

Google

Amazing agency, was buying a property through them and Julie was extremely helpful and helped me get through the sale super quickly!

Abdelrahman · 1 June 2026

★★★★★ 5/5

Google

Xact Homes were excellent. From the start they were helpful and had a gentle approach. We did not have an easy ride with our sale and there were a couple of false starts but Lauren kept us going. We got there in the end! I would highly recommend them.

Helen · 9 October 2025

★★★★★ 5/5

Google

Great staff. Really professional - friendly / helpful. Despite us having a number of issues that delayed our conveyancing transaction Charlotte and the ray of the staff on the Solihull office were always calm ,professional, supportive and really knowledgeable. Great to have such high levels of customer care and service. A rare find these days. 10/10.

Catherine · 10 August 2026

★★★★★ 5/5

Google

Xact were brilliant helping us to sell our house and following the process through to completion. They kept us up to date on progress at all times and helped to push things through when needed. A big thank you to Freya and Kiya for all your help!

Jack · 24 September 2025

★★★★★ 5/5

Google

Lauren and the team at Solihull were brilliant and with us every step of the way. Any queries were dealt with really quickly and they went above and beyond to make sure we exchanged on time. Would highly recommend Xact.

Adam · 25 November 2025

★★★★★ 4/5

Google

Julie was fabulous.She worked hard to get results and pulled out all the stops. The challenge I had was she only worked Wednesday-Friday… I would totally recommend her to sell your house as she was totally on it and never gave up.

Emma · 20 October 2025