Trusted Agent profile · Solihull
★★★★★
59 reviews across 2 platforms
6 The Square, Solihull, B91 3RB
Ruxton Independent Estate Agents & Valuers's office in Solihull, at 6 The Square, is rated 4.3 out of 5 across 59 reviews on two platforms, including 56 Google reviews rated 4.3.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleWe have dealt with Ruxton’s, Solihull for a number of years to find tenants for our property. We have always found the lovely staff to be very professional, efficient, helpful, friendly and polite. We have no hesitation recommending them for both landlords & tenants:)
We are glad to hear this. Thank you for your kind comments and it has always been a pleasure working with you. … More
1/5
GoogleWorst people to deal with Completely out of date and out of touch They don’t even send an email or text message and expect you to remember all details just like that Don’t use them use any of the others as they update you with emails etc, that’s what a buyer needs and a sellers time is not wasted DONT SELL NOTHING WITH THESE GUYS, not even a good fish !!!
We are disappointed to hear about your experience with us. We always aim to deliver the highest level of customer service and I am sorry that this was not the case. Would it be possible for you to contact the office and ask for the Operations Manager to discuss this further on 0121 704 0100. Kind regards, Ruxton Estate Agents
5/5
GoogleCannot recommend highly enough! Vicki has been dealing with everything and it has been so smooth and quick! Her communication is amazing. She will go above and beyond and always keeps you in the loop.
Thank you so much for your kind comments. We do try very hard to provide a smooth and efficient service for our clients so it is great to be appreciated - wishing you well in your new home
1/5
GoogleLacklustre in the extreme is the only way to describe the experience so far in my limited dealings with Ruxton. I had arranged a viewing on one of the properties they were marketing and subsequently made an offer. I would have expected some sort of feedback within a day or two but none materialised. I left it a few more days and still nothing so got on the phone to which they said they hadn’t heard anything from the sellers. Fair enough I would say but to leave a potential buyer hanging for over a week when they have made an offer Is far below the standard I would have expected of a professionally run estate agent. A message left on their answer phone system with a request for a call back appeared to be ignored. A subsequent call for which the organisation manager answered and promised a call the next day from the sales manager who was dealing with the property in question was not received. A simple yes/no answer or at least a credible update 2 plus weeks after making an offer wasn’t asking too much was it. ?
Dear Mr Edwards - We are sorry to read your comments regarding your recent experience and are disappointed it fell below expectations. Ruxton prides itself on customer service. It is usually the reason we have so much repeat business. On this occasion, we will investigate the matter internally and learn from your comments. Thank you for sharing your experience.
5/5
GoogleJust old fashioned, good honest advice and help in finding a tenant that appreciates me being a great landlord. If you want tenants that respect you and your property this is the company to use. They enjoy giving a great service, with a no …
Thank you for your kind words, we love working with landlords like you!
5/5
GoogleWe used Ruxtons to sell our house. From start to finish the team at Ruxtons could not have been more helpful or reassuring. Very professional, experienced staff, with a great understanding of the local market. The customer service was top notch.
Thank you Liz for your review and kind words. Thank you for using Ruxton to sell your house we wish you all the best for the … More
5/5
GoogleExcellent professional service from day one on both properties recently sold. Understood our requirements and gave us clear and regular communications all the way through the process. Great team work. Highly recommended.
Thank you for your review you were a pleasure to work with and we are glad to have been able to help you achieve your desired outcome. Kind regards, All the Ruxton Team.
5/5
GoogleI have rented with Ruxton and both myself and my partner have been beyond happy with Vicki and Tracy, nothing was ever too much to ask, quick response , very professional and most of all very caring and kind and made our stay comfortable ;) thank you very much ladies and keep up with the great work ❤️PositiveQuality, Professionalism
Thank you Lisa for your kind words which we really appreciate. Warmest season greetings and Best wishes to you both for 2022 😊 …
5/5
GoogleThis review has been a long time coming. So first I’d like to apologise to all the wonderful staff at Ruxtons. Over the last few years my husband and I have bought and sold properties through …
Thank you for your kind words it is very much appreciated and thank you for being loyal clients to Ruxton.
1/5
GoogleWhat an absolute joke. On 16th Dec I left my details over the phone and email to arrange a viewing. I was told the viewings won't happen until Jan, so I patiently waited until today only to find out that the house was sold before Christmas..
Dear Patrycja, We have looked into this and sincerely apologise for not contacting you to arrange a viewing. Kind regards, Ruxton
5/5
GoogleI have used Vicky at Ruxton’s 3 times now for my rental and every time she has been excellent and extremely efficient.I would highly recommend using Ruxtons and Vicky for your property needs .5⭐️
Thank you for your review it is very much appreciated and we are glad to hear that you have had such a positive experience with Ruxton Lettings. We thank you for your business and look forward to working with you in the future.
5/5
GoogleWe've had a lovely experience with Vicki, who always responded promptly and was really helpful. Best agent we dealt with in the Solihull area!
Thank you Ariane for your review it is appreciated! We wish you all the best for the future. Kind regards, Ruxton
5/5
GoogleWe invited three local agents to visit my mother's retirement apartment to give a valuation and advise on marketing the property. After careful consideration of what we had heard …
Thank you Jim for your kind words, it is appreciated. We are delighted to hear that your experience with Ruxton was positive and we thank you for your business.
1/5
GoogleWhat an absolute joke. On 16th Dec I left my details over the phone and email to arrange a viewing. I was told the viewings won't happen until Jan, so I patiently waited until today only to find out that the house was sold before Christmas..
Dear Patrycja, We have looked into this and sincerely apologise for not contacting you to arrange a viewing. Kind regards, Ruxton
5/5
GoogleRuxtons have been absolutely amazing . Helen has helped from our sold to our exchange . She cleared worries we had , kept in touch and was very responsive to emails and jumping on anything that needed sorting . Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Hi Sharon Thank you so much for the kind feedback! We hope you had a lovely Christmas and Happy New Year We wish you all the best for a great 2022 🥰 …
5/5
GoogleTeam of very professional people who helped me all along in my journey to buy home.
Thank you so much for your kind review. We hope you will be happy in your new home. … More
5/5
GoogleFantastic professional but friendly estate agent service - will use in future and highly recommend.
Thank you Ciara for your kind words, it is very much appreciated. We wish you and your family all the best for the future in your new home. … More
5/5
GoogleExcellent service through out the process. First time, I have ever had such a wonderful experience from an estate agent. Tracy & Vickie do the job thoroughly and always put customer first. You guys are estate agent of my choice. Thank you both!!
Thank you so much for your kind words. It was our pleasure and its lovely to get your positive feedback :)
5/5
GoogleWhat an excellent service provided by Ruxton. They carefully considered my requirements and my personal situation and worked with me to find the perfect premises. Very understanding and such a personal service, I can not praise them enough for their exceptional customer service, client management and honesty.
We were please to help Mr Cooke and really do appreciate your 5 star rating - Thank you so much.
5/5
GoogleWould definitely recommend using Ruxton Estate Agents. Nothing was too much trouble, communication was great and all ran smoothly. A breathe of fresh air compared to other agents in the area. Also, the fees are very reasonable...can't fault service at all
Thank you for your kind words Miss Shipley, wishing you every happiness in your new home.
5/5
GoogleTracy and Vicki have been excellent for our rental during a stressful time moving to our new home. No issues from Ruxtons and happy to help when they can
Thank you for your kind review. We are delighted we could help you with your property! :)
5/5
GoogleRuxton handled our sale and purchase and were excellent to deal with from start to finish. Great communication and professional approach from Kristina. Highly recommend them.
Thank you for your review Mrs Clarkson. We are so pleased we were able to help with your house move and wish you all the best in your new home.
5/5
FacebookAn excellent estate agents. The Ruxton team are always professional, responsive, friendly and helpful. Highly recommend.
Thank you so much for your kind words Joanna!
5/5
GoogleI would highly recommend Ruxton estate agents in solihull. Communication was excellent and very supportive in selling my house. Thank you
Thank you Mr Fripp. It was a pleasure to assist in your house sale and we wish you well in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ruxton Independent Estate Agents & Valuers's Solihull office has 59 reviews across two platforms: 56 on Google, 3 on Facebook.
Ruxton Independent Estate Agents & Valuers Solihull is rated 4.3 out of 5 across all 59 reviews, and 4.3 out of 5 on Google from 56 reviews.
Ruxton Independent Estate Agents & Valuers Solihull, 6 The Square, Solihull, B91 3RB.
