Ruxton Independent Estate Agents & Valuers Solihull reviews

★★★★★ 5/5

Google

I used Ruxtons to sell my house, we have recently successfully completed. We were in a long chain which made things all the more complicated. Everyone at Ruxtons was great, especially Nav & Tracy for their knowledge, patience and honest advice. But most of all a big thank you to Helen for keeping me well informed, all parties on their toes and making it all happen! Well done!

Anna · 17 March 2026

★★★★★ 5/5

Google

Ruxton have been an absolute pleasure to deal with, especially Tracy. From start to finish they went above and beyond to help us, and even after moving in they’ve continued to be brilliant. We’ve been renting for over 12 years and this has easily been the best experience we’ve had. There’s a real personal touch with Ruxton and it makes such a difference. Highly recommended.

Thomas · 14 February 2026

★★★★★ 5/5

Google

As a renter looking for a property from start to finish I've had a great experience with Tracy and Vicki. They were very swift with booking in viewings, once I found a property I received a very nice welcome hamper from the team which came in useful as it included discounts for IKEA. Throughout my tenancy they were very on top of arranging my renewal and keeping me informed. I've now moved out of the property and again the team were really helpful and advised a cleaner to use. I would definitely recommend their service for anyone looking for a new home.

Cidel · 14 October 2025

★★★★★ 5/5

Google

A huge thank you to the whole team at Ruxtons Solihull from initial viewings to finally picking up keys to our fabulous new home. Extremely professional and courteous at all times and could answer queries easily. Would highly recommend Ruxtons. Kindest regards Mary & Neil Wood

Mary · 8 May 2025

★★★★★ 5/5

Google

Fantastic service from the time we applied for our home until after vacating the property. Tracy and Vicki were phenomenal and went above and beyond to make sure all our requirements were met. Thank you both again for your professionalism at all times.

Michelle · 14 May 2025

★★★★★ 5/5

Google

We selected Ruxton's to sell my mum's property after having two other agents come round to show us their services. Craig from Ruxton's was professional, helpful and not pushy (unlike one agent who did not endear himself to either me or my wife). Ruxton's valuation of the property was sensible and within our own expectations of price and we found a buyer quite quickly. The property was originally bought through Ruxton's so we knew that they knew the area and the property in question. Craig was our main contact throughout and was always very professional particularly as we had had a difficult time with the chain breaking down on two previous occasions. I am pleased to say that we finally completed this week. I would recommend Ruxton's to anyone who is looking to buy or sell in the Solihull area.

Graham · 1 May 2023

★★★★★ 5/5

Google

I highly recommend Ruxton for your estate agent needs! They handled my entire property sale process with the utmost of professionalism and efficiency, showing unrivalled care and commitment to getting the job done with genuine care and compassion for all parties involved. Totally committed to ensuring my sale went through as quickly and seamlessly as possible, a special thanks to Graham for his knowledge and advice at the start of the sales process and to Helen who demonstrated tenacity and dedication to ensuring the sale went through to completion. Always available and quick to respond, I felt I was in great hands with the Ruxton team. They’re knowledgeable, are on point with their valuations, communicated regularly to ensure I was aware of the development in the after sale process and highly respectful throughout. Real stars in their field and I don’t hesitate to recommend them.

Samantha · 2 December 2022

★★★★★ 5/5

Google

We have rented a property in Chancel Court from Ruxton last year December and stayed there for 11 months.We had to relocate for official purpose.On December 2020 when we entered the property covid was in its highest peak in UK.After we stepped inside the property the first word which came out was 'WOW'.Our relocation was from India and everything was virtually done by Ruxton. The property was spotless,was in excellent condition and all the electrical appliances were brand new and was of the top most quality they have provided. During our 11 month stay during any issues Tracy was always there to help us .She also made sure to visit personally and sort it out with ever smiling face within 2 days max.We wish we could continue with them in our new place also but they don't have properties in our present location. We wish all the best to the entire team of RUXTON .... an ultimate place if you are searching for property in Solihull. Thanks a lot Ruxton.PositiveResponsiveness, Quality, Professionalism, Value

Debapriya · 27 August 2022

★★★★★ 1/5

Google

I've viewed 3 properties with ruxton in Solihull within the last two weeks. The only positive is the lady who answers calls and requests feedback, she has been polite and helpful. The first viewing on bryanston road, the agent was rude as soon as she opened the door. She said she was in a rush as I was late and she had a very important meeting at the office. I apologised for being late, and asked if it would be better for me to reschedule, to which she said no. I had already spoken with the lady on the phone about being late who said it was fine if I still went ahead. I did offer to reschedule if inconvenient. Prior to and at the door. Further, almost every question I asked about the property, the agent said she didn't really know. Secondly I went to ferndown road, the agent asked for my opinion at the property and I said I underestimated the work required and costs associated. She said 'well didn't you look at the photos before you came, couldn't you tell?' and she insisted and persisted I look at the brochure as she tried to give it to me. I found this very very rude. Perhaps we should all buy homes based on online brochures. I felt that she was very very pushy with trying to sell the home and I didn't feel at ease. Thirdly I tried to visit a property today, and sadly I had racial abuse as I parked up on the road of the property and was very shaken up. I still went to the property. The same agent kept telling me that it was very unusual for the area and that she only lives 5 minutes away. (As do I) She kept repeating this, not really listening to me. As I tried to tell her that I felt it was a racially motivated incident she said that that was just not fair nor right. I walked out of the property further distressed and told her I did not wish to converse about the matter further. I will not be viewing any properties with Ruxton again. All other estate agents in the area have been a pleasure to deal with, without hesitation my experience with Ruxton has been the worst

Naeema · 26 April 2025

★★★★★ 5/5

Google

All at Ruxtons are professional, thoughtful and very helpful. After a long time of searching for a new home. We had pretty much given up. Then we met Craig at our now new home. He was smart, polite and knowledgeable of the property that they were selling. He answered our questions and gave us time to look around. To me, knowing what you are selling is key. It seems all other high street agents don't care to find things out. Such as I asked Craig the council tax banding. He knew. Then right up to the day of our exchange, a few days prior I'd drove past to see they had taken the sale sign board away. Unlike to that of a neighbour at my previous address. Who had been in for over a year, and the sign remained up. It was only the wind that brought it down. And still it remains on the drive! Even today Nav has gained information for me from the previous owner and past on our kind wishes. It really is the little things that go a long way. And know what you are selling!! Thank you Ruxtons. We can only highly recommend your company.

Peter · 31 May 2022

★★★★★ 5/5

Google

We had rented a house with Ruxton for 6 years - they managed the property as well- Tracey and Vicky were amazing through the tenancy - the communication was brilliant and when we had issues were sorted asap - highly recommended to all landlords :)

Chrisfon · 18 September 2024

★★★★★ 5/5

Google

We have used Ruxton as our rental agent for some six plus years, they understood our needs and the renters needs also, any issues or problems, which you do get now and them were always resolved in a timely manor with good communication, would highly recommend Ruxton's and there team, Thank you Vicki and Tracy for all your help renting and Graham in selling our home.

Mike · 1 May 2023

★★★★★ 5/5

Google

I am so pleased I chose to use Ruxton - what an excellent team. Consistently good customer service from start to finish - very friendly yet so professional at the same time. Nothing ever seemed too much trouble - always making themselves available to deal with any queries or concerns. They communicated with all parties on my behalf and were more than instrumental in bringing the sale of my property to a successful conclusion. A pleasure to deal with - I would thoroughly recommend with no hesitation. Many thanks Nav and all at Ruxton.PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 27 August 2021

★★★★★ 5/5

Google

From valuation to selling they where efficient, effective and professional. Ruxtons were reliable and showed care and support. Would definitely recommend the team. Many thanks

Karen · 15 February 2025

★★★★★ 1/5

Google

Very bad experience with these guys, we made an offer on a house which was accepted, while in the process on arranging the mortgage and the hopes of the family tied up Cristina the sales agent put it back on the market at week 3. Still encouraging us to proceed with the mortgage, at week 6 we got the mortgage offer, then informed Cristina who then informed us the seller is not selling to you and wants to sell to someone else. The attitude displayed by Cristina was terrible, would advise stay away as there’s a good change they will lead you up the garden path and cost you time and money

Israr · 1 June 2019

★★★★★ 5/5

Google

Ruxton were the estate agents of our vendors actually but we obviously had a reasonable amount of contact with them including, of course, on our initial viewing. I have to say Nav and his team, including Anne with whom we liaised quite a bit, were excellent and very helpful. Nav thank you for a personal, relaxed yet professional approach. This was certainly refreshing and not 'salesy'. Wouldn't hesitate to recommend you.PositiveProfessionalism

Rick · 27 August 2021

★★★★★ 5/5

Google

I used Ruxtons estate agents to sell my property in Olton earlier this summer. From valuation at beginning to handing over the keys at end the whole process was so easy. I must pay my thanks to Kristina the office manager who went beyond the call of duty to help me with problems caused by the buyers solicitors A Professional company through out ! I will not hesitate to use Ruxtons in the future & would defiantly recommend you to do so ! Mark Mckinley

Mark · 7 June 2018

★★★★★ 5/5

Google

This is the second time I have used Ruxtons to sell a house , both totally different properties. Each time I have received wonderful service , quick , efficient and have been kept updated of progress at all times . The Staff are very helpful and never mind going that extra mile to help solve a query. Would definitely recommend.

Jenny · 14 August 2024

★★★★★ 5/5

Google

I highly recommend Ruxtons both as letting agents (over 10 years) and for selling my property. The whole team is professional, reliable and friendly and go the extra mile to help to ensure excellent outcomes and minimise stress.

SolihullMarshLane · 31 May 2022

★★★★★ 1/5

Google

Rude and unprofessional staff. Contacted the branch in relation to viewing a property we were interested in. The call was answered by a member of staff who obviously had either got out the wrong side of bed or doesn't enjoy his job. Didn't even get to finish my sentence before I was told its not available for viewings. Requested the details of this member of staff only to have the phone put down on me. Ruxtons are fully aware of the high demand in the property market and instead of being courteous and understanding they are treating people with no respect as they believe they have the upper hand. Think twice before selling or buying with this company as they will promise you the best service but actually they are turning away potential customers for buyers and future customers who would like to sell.NegativeProfessionalism

S · 27 August 2022

★★★★★ 5/5

Google

One year with them and then have to leave only because my office location was changing....never want to live the place I stayed.....must say everything moved smooth as much as possible with them. Very honest and practical team. Tracy and Vicky from lettings team make it easy for us. I must say they have full potential to become a global player within entire UK. Thorough professional team. Very very satisfied with Ruxton Lettings Team. #Ruxtonrocks..We will cross lines in future as well..PositiveResponsiveness, Quality, Professionalism, Value

Kirtiman · 27 August 2022

★★★★★ 5/5

Google

Ruxton is the best estate agents I've dealt with. The team there are excellent and provide exceptional customer service, particularly Tracy and Vicki in the lettings team. Thank you!PositiveResponsiveness, Quality, Professionalism

Joanna · 27 August 2022

★★★★★ 5/5

Google

I would recommend Ruxtons as an estate agents and wanted to thank Helen Parr especially as she demonstrated an amazingly caring attitude and helped us every step of the way.PositiveProfessionalism

Will · 27 August 2022

★★★★★ 5/5

Google

I was recently faced with the daunting task of having to sell my late mothers property, this being a truly superb luxury apartment in a sought after corner of Solihull. Approaching a few of the "new names" agents, my enquiry's being met with unprofessional idiots who seemingly had no local area knowledge and didn't even bother to return phone calls etc. However, i then phoned Ruxton and what a difference to above. Speaking to a very helpful Graham Froud, straightaway he knew the area and property address etc. He met me at the property the following day on time as planned, and within a week he'd taken all photos and got it on the market. Furthermore Ruxton do have the many years experience, of filtering out all the time wasters who have a hobby of just looking and no interest in purchasing. Ruxton found me many genuine buyers, and also arranged accompanied viewings in my absence. Within a few weeks the property was sold for just short of it's asking price, and it exchanged and completed very quickly with no chains or complications whatsoever. All administration matters being handled very promptly and seamlessly, by a lovely lady called Helen Parr. Worth noting that my buyer was also very impressed with their dealings with Ruxton and commented on how very professional they were compared to others ! In closing, if you want your property sold without it being "chained up" or if you are looking for a home in Solihull. I would have no hesitation in recommending Ruxton, a proper well known and long established estate agent. Mr Chris Faulkner, Monarchs Gate, Solihull.

Chris · 31 May 2022