Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service from Lara
Lara is a credit to JS. Our tenancy is due to renew in January and our first year here has not been great. Total lack of communication from our ‘property manager’, really poor service. However after speaking to Lara just once, she has sorted all of our issues in less than a week! She has been proactive, listened to and understood our frustrations, very helpful, excellent customer service, professional and acted straightaway. I can’t recommend Lara enough and I only wish she was our property manager from the very start. Thank you so much Lara, you’re an asset to JS and I hope you receive the appreciation you deserve
Noreen · 4 December 2025
Agent replied · 11 December 2025
Thank you for your review and feedback, this has been passed onto Lara
★★★★★ 5/5
TrustpilotDan Powell has been really helpful and…
Dan Powell has been really helpful and always speeding up the process for us. He is very helpful and always keeping me updated through the process. He knew all the answers to my questions and helped me find the property I need.
Nim · 14 September 2026
Agent replied · 16 September 2026
Thank you for your kind words Nim. We love to hear that Dan provided you with reliable guidance and kept you informed throughout the process. Our team is dedicated to offering professional and helpful support, and it's wonderful to know we met your expectations. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMy property has just been rented and…
My property has just been rented and the service I have received has been excellent. Mandi was my initial contact and has been excellent, guiding me through the process. I would be very happy to recommend them as agents.
Shelley · 1 October 2026
Agent replied · 3 October 2026
Thank you for your wonderful feedback. We are delighted to hear that your property has now been successfully rented and that you received excellent service throughout the process. It's great to know that Mandi was able to guide you every step of the way and make the experience a positive one. We'll be sure to share your kind comments with her. Thank you for your recommendation and for choosing John Shepherd. 😊
★★★★★ 5/5
TrustpilotTracy Savage
I would just like to say a big thank you to Tracy Savage I have worked alongside Tracy for a number of years with John shepherd and before she has always been a great person to work with very pro active and helpful in any situation
Ron · 15 August 2026
Agent replied · 18 August 2026
Thank you for your kind words Ron. We truly appreciate your recognition of Tracy's professionalism and helpfulness over the years. We are so pleased to hear of the relationship you have built and look forward to many more years of working together.
★★★★★ 5/5
TrustpilotLetting & Property Management
The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Tina, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great.
Glen · 30 April 2026
Agent replied · 11 May 2026
We appreciate you sharing your positive experience with the lettings, renewals, and property management teams. It's great to hear the service and responsiveness you've received has been exceptional. Thank you for your feedback and we look forward to supporting again in the future.
★★★★★ 4/5
TrustpilotThank you to Maisy
Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.
Bethan · 22 May 2026
Agent replied · 27 May 2026
Thank you for sharing your review with us. We are glad to hear that Maisy provided helpful and professional support in getting your blinds replaced quickly. We apologise for the inconvenience caused by the broken blinds before your tenancy. Our team is committed to open communication and reliable guidance, and we appreciate your feedback. We look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotI highly recommend Tina for her property management
I highly recommend Tina for her exceptional property letting and management services. Over the past eight years, she has consistently been incredibly helpful, professional, and responsive. Tina always provides accurate, dependable advice, giving us complete peace of mind regarding our property. Her long-term dedication and expertise have been invaluable to us.
Mr · 8 July 2026
Agent replied · 9 July 2026
Thank you Mr Mittal for taking the time to share your review for Tina. We are so pleased to hear that you are happy with our service and that working with Tina has been a positive experience and we have been able to be professional and responsive throughout. We look forward to continuing our partnership and providing you with the best support possible.
★★★★★ 5/5
Trustpilot5 * for Alisha Donaldson
5 * for Alisha Donaldson:
I have always had a positive experience working with Alisha Donaldson, communication has been clear and professional, and Alisha has been responsive whenever we've needed to coordinate matters regarding the property. She is easy to work with, and we appreciate her cooperative approach.
Ren · 24 July 2026
Agent replied · 28 July 2026
Thank you for taking the time to share your 5* review for Alisha. We are delighted to hear that she has been able to support you and provide you with clear and professional communication. We appreciate your trust in us and look forward to continuing our relationship.
★★★★★ 5/5
TrustpilotExcellent Support from Christina Williams
Since Christina has been dealing with our portfolio, we have always felt listened to and problems have been resolved quickly and efficiently. Christina has a professional and friendly approach in all our interactions and always goes the extra mile for us as customers. We really appreciate her continued support.
Julian · 16 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, Julian. We are delighted to hear that Christina has provided you with professional and reliable guidance and has made you feel supported throughout your journey. We really appreciate your recommendation and look forward to support you.
★★★★★ 5/5
TrustpilotAbbie Clark has been a great help
Abbie Clark has been a great help. We have had a few maintenance issues at our property and she was really quick at contacting our landlord and arranging for a plumber to come out.
Thank you Abbie
Gill · 29 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience Gill. We are delighted to hear that Abbie was so helpful and quick in arranging for a plumber to ensure that the maintenance issue got resolved quickly. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI have been a landlord with John…
I have been a landlord with John Shepherd for a few years, and Abbie Clark is now my Property Manager. She responds immediately to any concerns and is always friendly and a pleasure to deal with
Sharran · 29 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience with us Sharran. We are delighted to hear that Abbie has been so responsive and friendly in managing your property. Our team strives to provide reliable guidance and tailored support, and it's wonderful to know that you feel well looked after. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI have recently become a new tenant for…
I have recently become a new tenant for a property under this estate agents. From the very first call right up until now, Lucy, Kaitlyn Tash and especially Shennay have been so helpful and prompt in their responses it's been an absolute breeze and nothing is ever too much for them! Thank you for making this process such a stress free pleasure :) x
Sophie · 10 March 2026
Agent replied · 12 March 2026
Thank you for sharing your review. We are delighted to hear that our team has been so helpful and communicative throughout your journey making it stress free. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotDaniel Powell was extremely helpful and…
Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.
Eden · 27 July 2026
Agent replied · 29 July 2026
Thank you for sharing your experience Eden. We are delighted to hear of your experience working with Dan and that we were able to put your mind at rest with the moving process. We appreciate your recommendation and if you have any further questions, please feel free to reach out to us.
★★★★★ 4/5
TrustpilotMiss Aleemah Aziz is the best
Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company.
But overall the experience with John Sheperd is great.
Pony · 10 July 2026
Agent replied · 15 July 2026
Thank you for sharing your wonderful 5* review with us. We are delighted to hear of your experience of working with Aleemah and our wonderful team in Birmingham. Thank you so much for sharing your review and we look forward to continuing our partnership.
★★★★★ 5/5
TrustpilotMandi was superb right from the very…
Mandi was superb right from the very first phone call. Communication was prompt and productive. Mandi was passionate about getting my matters resolved and made the process very smooth. Credit to the company!
Daniel · 3 October 2026
Agent replied · 6 October 2026
Thank you for your kind words Daniel. We are thrilled to hear that Mandi provided you with professional and helpful support. Our team strives to communicate openly and deliver reliable guidance, ensuring a smooth process. We appreciate your trust in us and look forward to assisting you again.
★★★★★ 5/5
TrustpilotThank you Abbie!
Abbie has gone out of her way to offer support and to find answers when it has been really difficult. She has been easy to contact and provides responses really quickly. She offers to communicate on behalf of you and helps to provide quick resolutions. Thank you Abbie!
T · 24 June 2026
Agent replied · 26 June 2026
Thank you for taking the time to share your review. We are delighted to hear about your positive experience of working with Abbie and that we have been able to support you and provide answers quickly. Thank you again and we look forward to continuing to support you moving forward.
★★★★★ 5/5
GoogleWe have sold and purchased a number of properties over the years and our general experience of estate agents has not been good. However, Jenna was completely the opposite, she was constantly available, provided weekly updates, drove not only the process of our sale but also our buyers. She managed communications between solicitors, some of which were both difficult and frustrating. Her communication with us was excellent, her enthusiasm and sense of humour for her role in the process was always evident. We have no hesitation recommending her services.
Annette · 30 September 2025
Agent replied · 31 January 2026
Thank you for such a fantastic 5 star review of our estate agents Annette - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best. Best wishes,
★★★★★ 5/5
Trustpilotpositive experience
We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything.
Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting.
Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants.
It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!
Ishita · 5 October 2026
Agent replied · 6 October 2026
Thank you for your wonderful feedback. We are delighted to hear that Gita has provided such responsive, professional and proactive support throughout your tenancy. It's great to know that issues were resolved quickly and that communication has been excellent every step of the way. We will be sure to share your kind words with Gita. Thank you for choosing John Shepherd and for sharing your recommendation.
★★★★★ 5/5
GoogleJenna was consistently amazing in the support she gave us for the purchase of our house, throughout the whole process, from the first viewing to being there on move day with the keys. Was always available and proactive, with clear, honest and timely comms, and really helped push things along when needed. I cannot recommend Jenna enough. The best Estate Agent I have ever dealt with, by a country mile. Thank you :)
Tamsin · 30 November 2025
Agent replied · 31 January 2026
Thank you ever so much for taking the time to share this fantastic feedback, Tasmin. Being there to guide you through the entire process was our pleasure, and we're thrilled that you hold us in such high regard. If you ever need our help in the future, then please let us know. Best wishes,
★★★★★ 1/5
TrustpilotLeft us in fake rent arrears
Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears.
Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent.
It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again.
Highly unprofessional company, would not recommend to landlords or tenants.
Molly · 2 October 2026
Agent replied · 6 October 2026
Thank you for sharing your experience with us Molly. We are very sorry to hear about your experience and the distress this situation caused at the end of your tenancy. We understand how concerning it must have been to be told you were in rent arrears, particularly when this related to compensation that had previously been agreed. We sincerely apologise for the frustration and inconvenience caused and appreciate you bringing this to our attention. If there is anything that remains unresolved, please do get in touch with us. We would welcome the opportunity to help address any outstanding concerns and work towards rebuilding your confidence in our service.
★★★★★ 5/5
TrustpilotI'm so grateful for all your help…
I'm so grateful for all your help managing my apartment, Reemi Yasmin (33 Colmore Row Branch). After some tough experiences with past RMs (except Tenille Biggs), it's been a breath of fresh air working with you. You and Tenille really listen and genuinely try to solve my issues, even when things are out of your control. I was especially impressed by how you saved me £1100 on the heater repair recently, thank you for that. Being an overseas landlord, having a passionate RM like you makes such a huge difference.
T · 1 October 2026
Agent replied · 3 October 2026
Thank you for taking the time to share your experience. We are delighted to hear that Reemi has provided such outstanding support in managing your apartment and that her dedication has made a real difference, particularly as an overseas landlord. It's wonderful to know that Reemi and Tenille have taken the time to listen, offer solutions and support you through any challenges along the way. We truly appreciate your kind words and loyalty, and we will be sure to pass your feedback on to them both. Thank you for choosing John Shepherd. 😊
★★★★★ 5/5
TrustpilotLetting our family home was quite…
Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison
Mr · 22 April 2026
Agent replied · 11 May 2026
Thank you for your review. We are so pleased that letting your family home was a smooth process. We appreciate your kind words and are so glad our team could provide professional support. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotFriendly,focused and professional,speed…
Friendly,focused and professional,speed of response and service is amazing. Shephered letting team Mandi Thandi, Dan Powell and Jayne Santos, all have their hands on the button even out of normal working hours they are working behind the scene toensure you get the best and yet timely tennats for your properties. Great knowledge of the regional and local property market, process and complieance driven to ensure both the tenants and the landlord is being provided with the correct upto date requirements for letting. A great leeting company that has well trained staff
Sajid · 25 September 2026
Agent replied · 30 September 2026
Thank you for taking the time to leave such a fantastic review.We are delighted to hear about your positive experience with Mandi, Dan and Jayne. Providing a professional, responsive and knowledgeable service is something we pride ourselves on, so it is wonderful to know that the team's dedication, communication and commitment have made such a positive impression.
It's especially rewarding to hear your recognition of the effort the team puts in to securing the right tenants, keeping landlords informed throughout the process and ensuring all compliance requirements are met. Thank you again for your recommendation and for choosing John Shepherd. We truly appreciate your support and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotAbbie Clark
I don't normally leave reviews, but after speaking with Abbie Clark I wanted to give a quick shout-out. Although our interaction was fairly brief, Abbie Clark was friendly, professional, and easy to talk to. Communication was clear and helpful throughout, and it left a positive impression!
Patricia · 22 June 2026
Agent replied · 24 June 2026
Thank you so much for sharing your lovely review. We are so pleased to hear that Abbie was super helpful, friendly and professional during your conversation. Thank you for sharing your feedback and we look forward to supporting you again in the future.
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