Trusted Agent profile · Solihull
Verified
★★★★★
1,666 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,666 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,347
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotGita-Patel
Gita Patel has been amazing since I moved into the property 4years ago
Thank you for your wonderful feedback and sharing your kind words. We are so pleased to hear about your positive experience of working with Gita and the prompt resolution of your property concerns. We are always here to help!
5/5
TrustpilotGreat Service
Catie was very helpful and made every step as smooth as it can be.
Thank you for your kind words, Michael. We're delighted to hear that Catie provided such helpful and smooth support and was able to assist you in your journey. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotPositive experience as a landlord
As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.
5/5
TrustpilotWe purchased our second home through…
We purchased our second home through John Shepherd, great agent, we dealt with Natasha who was super helpful and always ready to assist with queries. Whole process from offer to completion was 8 weeks (no chain) with a super smooth experience! Would highly recommend them.
Thank you for your review of the service received. We are pleased that the transaction went through smoothly! Wishing you all the best. John Shepherd
5/5
GoogleWent for a house viewing with my family and met with Nia. She was very welcoming and professional throughout. She showed us around the property with genuine interest in our story and background, and helped us consider how the house would suit our needs. The whole experience was straightforward and easy. I highly recommend them to anyone looking to rent, find properties, or manage them!
Thank you for taking the time to write this excellent review, Hassaan. We're thrilled that you found the manner of our team to be welcoming & professional. We pride ourselves in delivering a personable & considerate service to all of our clients, so it's lovely to see this reflected in your feedback. Your kind comments are very much appreciated. Best wishes,
5/5
TrustpilotChristina was helpful chasing the…
Christina was helpful chasing the landlord for repair works. Smooth transition to our new apartment.
Thank you for your kind words, Joselle. We are happy to hear that Christina was helpful in coordinating the repairs and that your transition to the new apartment went smoothly. If you need anything further, please don't hesitate to reach out to us, we are always here to help!
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
5/5
TrustpilotVery helpful and progressional team
Very helpful and progressional team. I spoke to Monica at Uni to Rent for my enquiry and she was fab! Lovely lady and well informed
Thank you for sharing your experience Aimee. We are thrilled to hear that our team was helpful and professional. If you need anything else, please do not hesitate to reach out to us.
5/5
TrustpilotDonatella Riches
Donatella Riches has been a great maintenance consultant and has generally been on the ball whenever an issue has arisen and had it resolved in a timely manner.
Thank you for your kind words. We are glad to hear that our maintenance consultant has been helpful and professional in resolving issues promptly. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotRenting is straightforward
Renting is straightforward, transparent & the staff are beyond friendly, specifically Alisha!
Thank you for taking the time to share your review. We are so pleased that you found our team helpful and friendly, especially Alisha. We look forward to supporting you again in the future.
5/5
TrustpilotSuzanne has been exceptional for the…
Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!
Thank you for your kind words, Bethany. We are thrilled to hear that Suzanne has been so helpful and made your tenancy easy. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
5/5
TrustpilotMatt has been brilliant…
Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!
5/5
TrustpilotWorking with Lara Soars made the process easy
Lara Soars was super helpful during the moving out process making it seamless, provided prompt update every step of the way. Greatly appreciated.
Thank you for sharing your experience. We are glad to hear that Lara provided helpful and professional support throughout your moving out process. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotThanks Aleemah for your prompt and kind…
Thanks Aleemah for your prompt and kind support!
Thank you for taking the time to share your review and for your kind words for Aleemah. Your appreciation means a lot to us, and we look forward to continuing to build a trusted relationship with you.
5/5
TrustpilotGoing the extra mile!
I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotAlisha Donaldson was extremely helpful…
Alisha Donaldson was extremely helpful and resolved all my issues
Thank you for your kind words, Brandon. We are delighted to hear that our team was so helpful and resolved your issues. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotHi really easy and straight forward to…
Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx
Thank you for your kind words. We are glad to hear that the process was easy and straight forward. We look forward to continuing to support you.
5/5
TrustpilotThe staff is very friendly and helpful
The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.
Thank you for taking the time to share a review. We are glad to hear that Jordan provided you with reliable guidance and support. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotPrompt support, explained everything in detail
As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!
Thank you for sharing your 5* review Hanan. We are so pleased of your experience working with Madi and Tash who were able to support you every step of the way. We appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotJessica was so helpful throughout my…
Jessica was so helpful throughout my process.
Thank you for your kind words, Daisy. We are thrilled to hear that both Jessica and Catie provided you with such helpful support. We strive to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMaisy has been brilliant
Maisy has been brilliant, I had issues with my utility companies and she steered me in the right direction and made the process stress free
Thank you for your wonderful review, Mark. We are thrilled to hear that Maisy provided you with brilliant support and made the process stress free. We look forward to assisting you again in the future.
5/5
GoogleJenna has been absolutely fantastic selling our property. She has been the glue that held our chain together, supporting above and beyond covering all aspects of our move. Always available to help, informative and communicative with facts and solutions, I would recommend Jenna to everyone.
Thanks so much for sharing this fabulous feedback, Genna. We're so pleased that you found us to be communicative and responsive when dealing with the sale of your property. Client care is at the forefront of what we do and it's lovely to be recognised for this. It was a pleasure working alongside you. Best wishes,
5/5
TrustpilotGreat company!
Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!
Thank you so much for your review. We are thrilled to hear that you found our process quick and our team kind and understanding. Wishing you luck in your new home and we are here to support you in the future, if required. Thank you again!
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