John Shepherd Solihull reviews

★★★★★ 1/5

Trustpilot

I arranged over 1 week ago to have my…

I arranged over 1 week ago to have my house valued by John Shepherd Solihull and provided a guide on the expected valuation based on good local knowledge of similar property values and market activity in the local area. I am flabbergasted that, after rearranging various commitments to ensure I am able to be present for the valuation, I received a call from the agent at 4pm the day before our meeting to essentially advise me that the ‘compares’ they have done would likely result in the valuation being significantly apart from my own expectations. When I asked about the compares, the properties used had no relevance to my own. They were not detached houses, different number of bedrooms / bathrooms etc. clearly John Shepherd do not want to take on the listing of my property, nor do they want to actually look at relevant market data and, what’s more, they have no appreciation for anyone else’s time and the logistics in ensuring you can be present for a valuation in the working week. A terrible experience. I strongly advise anyone looking at estate agents in Solihull (seller / buyer / leasing) to avoid at all costs

Alex · 23 February 2026

★★★★★ 5/5

Trustpilot

Sam's a star.

The staff at the Burton office, particularly Sam, have been exceptional. Nothing is too much trouble, she always try to resolve any issue with the properties and is proactive in giving support or advice on all things housing. Would absolutely reccommend this company, particulalry if you can deal with Sam at any point!

Sukhy · 11 August 2025

★★★★★ 1/5

Trustpilot

Worst estate agent i have ever come…

Worst estate agent i have ever come across, I would avoid at all costs!! No respect for customers, I was spoken to in a underminding manner and treated unfairly. They lie about properties and lead you to believe that they are a helpful and trustworthy establishment. If you have any self respect for you and your family I would not recommend JOHN SHEPHARD ESTATE AGENTS!

Joanne · 18 June 2026

★★★★★ 5/5

Trustpilot

Helpful and quick responses

Christina E. Tzemanaki has been a very helpful and informative property manager. She responds to queries very quickly.

Anisah · 10 June 2026

★★★★★ 5/5

Google

My parents have had the pleasure of working with Dipika as their property manager, and the experience has been nothing short of outstanding. She has consistently gone above and beyond to ensure they feel informed, supported, and confident in the care of their property. Dipika provides timely updates and makes sure my parents are always in the loop, no matter how small the detail. She answers every question with patience and clarity, which has been incredibly reassuring for them as property owners and renters. Her communication is exceptional, she always picks up the phone, responds promptly, and follows through on every request. She conducts regular checks on the property and handles any issues proactively, ensuring everything is well maintained and taken care of. What truly sets her apart is her patience and genuine care. Dipika takes the time to understand my parents’ needs, offers guidance when needed, and makes sure they feel supported every step of the way. We are incredibly grateful for her dedication and highly recommend her to anyone looking for a trustworthy and attentive property manager. Dipika and Dipul have been a wonderful team to work with, professional, reliable, and genuinely committed to providing exceptional service. Their work and efforts have made the entire experience seamless and reassuring for our family.

Hiral · 22 February 2026

★★★★★ 5/5

Trustpilot

The Agent Kevin was very helpful…

The Agent Kevin was very helpful throughout the entire application process.

Customer · 28 July 2026

★★★★★ 5/5

Trustpilot

Excellent service from Tina Margetts & John Shepherd!

Excellent service from Tina Margetts! I've been really impressed with the service I've received from Tina, my property relationship manager at John Shepherd. She's been responsive and professional throughout, and always goes above and beyond. It's made a real difference to my experience as a tenant, and I'd happily recommend John Shepherd based on the support she's provided. Thanks, Tina!

Edwin · 20 July 2026

★★★★★ 1/5

Trustpilot

John Sheperd - Non Managing Agents

As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.

Richard · 19 February 2026

★★★★★ 5/5

Trustpilot

Alexander Shomari was fabulous in…

Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided

Haajra · 22 May 2026

★★★★★ 5/5

Trustpilot

Very efficient service will all…

Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)

Phil · 18 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Mandi and the team have provided an excellent service to me as a landlord. They are transparent, communicative, quick to help/resolve problems, helpful and very approachable. I highly recommend John Shepherd Estate Agents.

Jane · 8 February 2026

★★★★★ 5/5

Trustpilot

Maisy is a star !

Maisy has been looking after my rental property in Solihull and has consistently been professional, reliable, and prompt in responding to any queries I’ve had. Communication has always been clear and efficient, and I’ve felt well supported throughout the management of my property. I am extremely pleased with my decision to have my property managed by John Shepherd and would not hesitate to recommend their services.

Vipin · 30 January 2026

★★★★★ 5/5

Google

We cannot thank Jane enough for the incredible support she has provided to our company. From the outset, she has been nothing short of amazing. Her deep knowledge of current laws and legislation has been invaluable in helping us navigate complex regulatory changes with confidence. Jane has shown exceptional patience and professionalism throughout our time working together. She took the time to thoroughly understand our business and offered thoughtful, practical advice that has directly contributed to making our company more efficient, compliant, and ultimately, more profitable. We truly appreciate her dedication and expertise. Jane is highly recommended to any business looking for knowledgeable and reliable guidance. She has made a significant positive impact, and we are extremely grateful for her ongoing support. Annie ( Lettings Director )

Tatlers · 21 September 2025

★★★★★ 5/5

Trustpilot

John Shepherd lettings team Burton -on- Trent

Since John Shepherd has taken over the ownership of Acquire, the lettings team at the Burton upon branch has continued to give a high standard of service, dealing with my problems & tenants' problems professionally and efficiently. I can not thank Sam, Brook, Suzanne & Anita enough for the service they provide.

David · 10 August 2025

★★★★★ 5/5

Trustpilot

Property Manager Maisy Smith was very…

Property Manager Maisy Smith was very quick and helpful in supporting with the reference checks required.

Artiom · 17 June 2026

★★★★★ 5/5

Trustpilot

Thank you Alisha for your thorough…

Thank you Alisha for your thorough follow up and professionalism.

Inaam · 25 July 2026

★★★★★ 5/5

Trustpilot

Great customer service

I recently had the pleasure of dealing with Mia Cornwall and I couldn't be happier with the service she provided. She keeps you informed every step of the way, goes above and beyond to help you achieve what you're looking for and is proactive in following up with anyone who needs chasing. Her communication, dedication and commitment to her clients are excellent.

HT · 26 June 2026

★★★★★ 5/5

Trustpilot

Tina Margetts is always very friendly

Tina Margetts is always very friendly, professional and prompt in her responses.

Nicola · 10 July 2026

★★★★★ 5/5

Trustpilot

Samantha Richards

Dealing with Samantha is a pleasure. Always positive and helpful. Being a landlord is never easy or straightforward. Sam has helped me so many times and offered sound advice. She listens to understand rather than listening to answer - a rare gift!! So thank you for all your help and advice.

Jon · 11 August 2025

★★★★★ 5/5

Trustpilot

Made moving in so much easier

Gita has been very helpful throughout the moving-in process. Contacting her has really eased the process, as she has always responded very quickly and has been supportive and thorough. I really appreciate all her help!

Amina · 3 September 2026

★★★★★ 5/5

Trustpilot

My experience with housing

My group had a great experience with John Shepherd and found the perfect house. Joe Farrar was extremely useful he showed us lots of potential houses, constantly communicated and helped with every step of the housing process. I would really recommend.

Amara · 6 November 2025

★★★★★ 5/5

Trustpilot

Gita-Patel

Gita Patel has been amazing since I moved into the property 4years ago

James · 23 June 2026

★★★★★ 5/5

Trustpilot

Great Service

Catie was very helpful and made every step as smooth as it can be.

Michael · 16 June 2026

★★★★★ 5/5

Trustpilot

Positive experience as a landlord

As a landlord, I’ve really appreciated the support I received from Lauren Foster during a particularly challenging period. She has been professional, easy to deal with, and communicated clearly throughout. I was kept informed at every stage, which made a stressful situation much more manageable. Overall, a positive experience, and I’d be happy to recommend Lauren and the team to other landlords.

Eleanor · 11 February 2026