Trusted Agent profile · Solihull
Verified
★★★★★
1,661 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,661 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,342
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotMelissa and her work ethic
Melissa has been providing great service and quick responses to queries. Always willing to help in resolving issues as they arise.
Thank you for your kind words Chris. We are delighted to hear that Melissa has been so helpful and communicative in resolving your issues. Please reach out if you need anything further; we are always here to help.
5/5
TrustpilotI've been using John Shepherd for 6…
I've been using John Shepherd for 6 years, and they have always been professional and genuine; & Alisha Donaldson is a fantastic help.
Thank you for sharing your review. We are so pleased to hear of your positive experience, especially working with Alisha. We really appreciate your trust over the years and look forward to continuing our relationship.
5/5
TrustpilotThe letting service team is very helpful.
The letting customer service team, in particularly Aleemah Aziz and Lara Soars, is very helpful.
Thank you for taking the time to share your review with us. We are delighted to hear that our team, especially Aleemah and Lara, provided you with helpful support. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGreat experience with the company
Great experience with the company. Very efficient service. Especially Gita Patel give exemplary service.
Thank you Sangeeta, for sharing your wonderful experience. We are thrilled to hear that you found our service efficient and our team, especially Gita, to be exemplary. Your feedback is important to us and helps us continue building lasting relationships with our valued clients. Thank you again for sharing.
5/5
TrustpilotKevin was a pleasure to work with
Kevin was a pleasure to work with. Knew his stuff and was helpful.
Thank you for taking your time to share a 5* review for Kevin! We appreciate your recommendation and will ensure this feedback is passed on.
5/5
TrustpilotWe would like to thank mohammed…
We would like to thank mohammed Ibrahim,jessica birdi,hannah britten for helping us for the entire letting + move in process to make it smooth… Thanks also for providing and showing the property and providing all the minute details. Really happy and appreciate and thanks for the service of John shepherd.We are enjoying the current stay in the property as tenant. - Taniya
Thank you Taniya for sharing your wonderful experience about our team in Derby. We love to hear that our team provided helpful and professional support throughout your letting and move-in process. It's great to know you're enjoying your stay in the property and we are here to support should any further queries come up along the way. We appreciate your trust in us and look forward to continuing to support you.
5/5
TrustpilotThank you Christina!!
I would like to sincerely thank Christina Tzemanaki for her exceptional support. She consistently went above and beyond to resolve my home-related issues, maintained clear and timely communication, and coordinated tirelessly with landlords, vendors, and tenants. What truly sets her apart is her remarkable patience and professionalism, she never becomes frustrated or fatigued and handles every situation with calm and care. She is genuinely the best person I have met at John Shepherd. Thank you, Christina!
5/5
TrustpilotThank you so much Jessica and your team…
Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct
Thank you for taking the time to share your 5* review for Jessica. We truly appreciate your recognition and look forward to continuing to support you.
5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotGita Patel
I have know Gita Patel now for many years both from being a consultant at Bigwoods and latterly also as a management client. She has been very efficient in every aspect from good management through to following through without delay on all enquiries. She is so helpful to both myself and my wife and she is an absolute great asset to your company.
Thank you John for taking the time to share your review and kind words about Gita. We are delighted to hear that she has been so helpful and efficient in managing your property and has gone above and beyond to support. We appreciate your recommendation and please feel free to reach out if you need anything further.
3/5
TrustpilotPraise to Alex, Elisha and Claire
The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.
We appreciate you sharing your experience. We're glad to hear that Alex, Elisha, and Claire were helpful and supported you in your journey. We also appreciate your feedback regarding the communication speed and this is something we will look to address. Thank you again for your feedback.
5/5
TrustpilotGreat Experience!
I had a great experience renting through this agency, and I’d especially like to thank Olga Olszewska for her outstanding support.
Thank you for sharing your wonderful experience, Anastasiia. We are thrilled to hear that Olga provided you with such professional and helpful support. Her local expertise and warm attitude truly make a difference in the property search process. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotDebbie Jackson
Debbie Jackson has been my property inspector for a little while now and has gone above and beyond to ensure that any issues or concerns regarding my property are being addressed.
Thank you for sharing your experience. We are thrilled to hear that Debbie has been so helpful and communicative in addressing your concerns. We apologise for the previous delays and appreciate your trust in our team. Please feel free to reach out if you need further assistance.
5/5
TrustpilotVery professional experience
Very professional experience, Lara Soars has been particularly helpful and always responds quickly to anything we need. Great service thank you!
Thank you for your lovely review. We are so pleased to hear of the great service you received from Lara! Thank you again!
5/5
TrustpilotWhat a wonderful estate agent to have…
What a wonderful estate agent to have actually found a property with. Excellent from start to finish. We met Mohammed at the property for a viewing he was very professional and polite, had a smile all the time. He has dealt with our needs in a timely manner and communicated very well throughout the process. Staff over a phone call were very polite and helpful.
Thank you for your wonderful feedback, Susan. We are thrilled to hear that you found Mo and our team professional and helpful throughout your property search and that your experience has been excellent. We really appreciate your recommendation and look forward to supporting you further.
5/5
TrustpilotAlisha Donaldson has been really…
Alisha Donaldson has been really helpful regarding flexibility with my tenancy, she was good with communication, and made me feel heard.
Thank you for taking the time to share your review - we are so glad to hear you felt supported and had a positive experience working with us. We look forward to supporting you again in the future.
5/5
TrustpilotAlisha Donaldson is very polite and…
Alisha Donaldson is very polite and helpful on the phone, and rapidly sorted out the issues in connection with service charges.
Thank you for taking the time to share your lovely review for Alisha. We are so pleased she was able to support and assist on your query quickly to ensure no further issues. We are here to help if there is anything further you need.
5/5
TrustpilotStudent accommodation…
My son is looking to rent student accommodation in Nottingham. I had queries and Monica at UNi2RENT has been extremely helpful and professional in addressing these and offering solutions. So far I would definitely recommend. Thank you Monica....
Thank you so much for your kind words, Suzanne. We are thrilled to hear that Monica has been extremely helpful and professional in addressing your queries about student accommodation in Nottingham. We look forward to continuing to provide you with reliable support and quality service.
5/5
TrustpilotEleanor’s been great!
Eleanor has been friendly and brilliant, she has made the process really straight forward and stress free. Would highly recommend John Shepherd.
Thank you Alex for your kind words. We are thrilled to hear that Eleanor provided you with helpful and professional support. Our team strives to make the process straightforward and stress-free. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotMohammed Ibrahim was absolutely amazing…
Mohammed Ibrahim was absolutely amazing throughout the rental application process. Helpful and very patient.
Thank you for sharing your experience Abosede. We appreciate your 5* Review for Mo!
5/5
TrustpilotI would like to leave a positive review…
I would like to leave a positive review for John Shepherd. We recently experienced an issue, and the team responded to our request very quickly. Everything was arranged promptly, and the problem was fixed efficiently and professionally.
Thank you for your kind words. We are glad to hear that our team responded quickly and handled everything professionally. We strive to provide reliable guidance and tailored support to our clients. Your recommendation means a lot to us and we appreciate your trust in our local expertise.
5/5
TrustpilotProperty repair
Reported a repair for my hot water tank at 7am panicking about no hot water / heating with a child in my property, by half 9 I had the lovely Pauline dealing with it and had contractors assigned almost straight away, was a very fast process and Pauline even rang me to give me the heads up about the contractor struggling to contact me to arrange coming out, she was so friendly and sorted it all very quickly, Parker & sons (Charlie) arrived at my property within half an hour of speaking to somebody at the office and now it’s all sorted. Big thank you to both of you :)
Hi Kelly, thank you so much for your wonderful review! We are thrilled to hear that Pauline provided you with such reliable support and sorted everything out so quickly. Your experience truly reflects our commitment to customer-centric service, and we appreciate you sharing it with us.
5/5
TrustpilotStaff members were very friendly and…
Staff members were very friendly and approachable. Alex has been fantastic throughout the process in finding us a home
Thank you for your kind words Srijana. We are so pleased to hear of your experience and that Alex provided fantastic support in finding you a home. Wishing you all the best and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotTina was helpful
Tina was helpful, profesional and friendly
Thank you for your kind words Ioana. We are delighted to hear that Tina provided you with professional and helpful support. Please reach out if you need anything further, we are always here to help!
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