John Shepherd Lettings reviews in Solihull

★★★★★ 5/5

Trustpilot

We have had a great experience selling…

We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.

Paven · 4 February 2021

★★★★★ 5/5

Trustpilot

Highly recommend

We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.

Mrs · 18 January 2021

★★★★★ 5/5

Trustpilot

Wonderful from start to finish

A huge thank you to Katie, Lauren and Shannon at John Shepherd Solihull. The service I received throughout the sale of my property was second to none. Professional, attentive and most importantly proactive. The quality of the video and images produced of my property were like non I have ever seen, in such unusual times I found this virtual viewing platform to be essential. Worth every penny and would not hesitate to recommend this company to anybody. Thank you again!

Amie · 13 January 2021

★★★★★ 5/5

Trustpilot

Very helpful and informative

Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!

Nat · 27 November 2020

★★★★★ 5/5

Trustpilot

Great service and communication

My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.

Natasha · 12 October 2020

★★★★★ 5/5

Trustpilot

Lauren Foster top for customer care

Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David

David · 8 July 2024

★★★★★ 1/5

Trustpilot

This is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…

This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!

Shihui · 16 February 2023

★★★★★ 5/5

Trustpilot

Purchasing a property.

Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).

Leia · 20 May 2024

★★★★★ 1/5

Trustpilot

Abusive staff, all round bad company.

Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.

Daniel · 24 January 2023

★★★★★ 5/5

Trustpilot

There isn’t a better estate agency team…

There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!

Chloe · 13 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service from Jack Richardson

From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.

Oliver · 12 November 2020

★★★★★ 5/5

Trustpilot

I was very saddened to learn that Joe…

I was very saddened to learn that Joe Singleton at the Solihull branch was leaving John Shepherd. I would like to take this opportunity to not only say I wish Joe the very best but also has been an excellent Manager sending me prompt responses to my queries this gave me reassurance being the other side of the World. Good Luck Joe

Susan · 11 April 2024

★★★★★ 5/5

Trustpilot

We recently rented an apartment through…

We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.

Olatunde · 16 January 2024

★★★★★ 1/5

Trustpilot

One of the worst letting agent! Colmore street birmingham branch

One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.

Sam · 18 November 2022

★★★★★ 1/5

Trustpilot

Solihull Branch- Worst letting agency

This is the worst letting agency that I have ever come across. I would not even give them a one star. I moved into the flat in June and there are several outstanding works that need to be done and no one is taking the issue seriously. The property maintenance company is full of rude staff members that do not know how to carry out their job. I do not ever get any updates from the staff members and I feel like I am constantly getting fobbed off. I pay £1000 a month to receive a bad attitude from the staff and also a flat that has so many issues. I have had a broken bed for months that I have not been able to sleep on and the management company have failed to resolve this issue. All of these issues are causing me stress and anxiety and no one in that agency is taking these issues seriously. I have dealt with many estate agents in the past in many different towns and this is the worst experience I have ever had. I will be taking this matter to the ombudsman as the branch manager has failed to take all of my issues seriously.

Gurjit · 1 November 2022

★★★★★ 5/5

Trustpilot

A very smooth and fast process to the…

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

A · 9 August 2024

★★★★★ 5/5

Trustpilot

Sana Shaikh (Tenant Letting)

The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.

Naim · 29 October 2023

★★★★★ 5/5

Trustpilot

Caitlin was extremely helpful resolving…

Caitlin was extremely helpful resolving my issue and very prompt responding

Manjit · 18 April 2024

★★★★★ 5/5

Trustpilot

Value…Efficiency….Amiability.

Good communication. Adrian was very helpful experienced & knowledgable. Mia in the office kept us well informed & updated at all times…..& has a particularly warm & friendly telephone manner.Once negotiated they stuck to the deal we agreed and discharged their responsibilities to us in an amiable & efficient manner.Well done…& thank you.

David · 20 August 2023

★★★★★ 5/5

Trustpilot

Above and beyond expectations

Jack has been great throughout the purchasing process. From the initial call, providing us with all of the required information during the viewing, through to the post viewing process - everything has been timely (even providing updates whilst on annual leave!) I would absolutely recommend him and John Shepherd as agents, irrespective of whether you’re a first time buyer or not.

Ben · 17 December 2022

★★★★★ 1/5

Trustpilot

Unreliable, unprofessional, especifically Cheryl Quinney

Unreliable, no communication.I am the landlord and while they 'managed' my property the tenant managed to get 2 debt collections for my flat. John Shepherd did not tell me this.Cheryl Quinney in the Bham office is probably the least capable of all them. Completely useless and unprofessional.They are not willing to solve the issues and refund me from the tenant's deposit, or communicate to find a solution.I was told that I should pay for the cleaning fee and they refund. They have not refunded me. The tenant still owes late payment fees from unpaid electricity, they also don't refund me that either OR communicate to find a solution. (Tenant played a very nasty game to move his electricity debt onto my name, that they don't want to refund.)They do not respond to my emails to solve the problem. I provided proof, statements to the agent, but they don't communicate to discuss what to do and hold onto all of my money.I also had different communication about advertising my flat. The agent told me I cannot advertise while the prev tenant is there then they said that is not true.They caused me a lot of problem and lost money, never ever again do business with them. *update 3 months later: I have managed to talk to the agency who seemed interested to resolve it that day, however it has been another month without any update/reply or solution, so still at the same point as 5months ago. I was also asked to remove the negative reviews.

M · 14 October 2024

★★★★★ 5/5

Trustpilot

Great Service-John Shepherd Solihull recommended

Gurdev and Harry provided an efficient, professional and friendly approach throughout the property sale. The sales brochure was excellent, Gurdev quickly recognized the potential the property offered. We were kept well informed throughout It was not the easiest period in which to sell a property but we achieved a sale thanks to the dedication of Gurdev, Harry and the team in Solihull. I have no hesitation in recommending John Shepherd to anyone. Thank you

MR · 24 December 2020

★★★★★ 1/5

Trustpilot

Don't use this agency

Don't use this agency. They illegally charge referencing fees which are not a permitted charge under the Tenant Fees Act 2019. They also fail to give adequate keys and fobs, and repairs take too long. Highly recommend to stay away from this agency

Joel · 18 December 2025

★★★★★ 5/5

Trustpilot

John Shepherd Estate Agents is…

John Shepherd Estate Agents is commendable. Their process from the beginning to the end is seamless. I am very pleased with their service, and will surely recommend the agents to family and friends for same service. Adeshina

MUTIU · 16 July 2024