John Shepherd Solihull reviews

★★★★★ 1/5

Trustpilot

We were happier with Chase Independent

Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.

Cara · 17 May 2023

★★★★★ 5/5

Trustpilot

Saskia and Rahim very helpful when…

Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!

Frank · 21 February 2026

★★★★★ 5/5

Trustpilot

Great service

Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.

Sarah · 28 September 2023

★★★★★ 1/5

Trustpilot

STAY AWAY!!!!!!

LILLY JOHNSONI have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience.I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted.After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once.To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138.I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help.In response to the reply below...I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.Response from the owner14 hours agoHi. Thank you for your review.Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit after signing a tenancy guide explaining all information, the tenancy guide would also state that the holding deposit is payable at the start of the process and the remaining balance is due at move in. Your tenancy start date passed with no contact from you so we chased multiple times to chase this with you to which you informed that due to personal reasons you cannot proceed. The landlord was notified and asked us to place the property back on the market at a lower rate and to make a reduction online of £25 given the void period and you not moving in as they assumed, we act on the landlords instructions and reduced the price. Us contacting you chasing the signature on the contract in turn resulted in you informing us that you are not able to proceed. The above said, your referencing account and contract was closed down given confirmation from you that you couldn’t move in. As per your signed application form the holding deposit isn’t refundable if you decide to pull out of the application. You have also been directed to the website to follow the complaints procedure if you wish to speak with someone about this.Should you wish to discuss this further please do let us know.In response to the above and to reiterate, your tenancy was cancelled after you informed verbally you couldn’t proceed.. In the industry we are in you’ll appreciate meetings, viewings, appointments all take place, but every time you have called you have been spoken to and had the necessary assistance where needed. As stated above, if there is anything we can assist with further please do let us know.Thank you, John Shepherd

Shamshad · 21 July 2021

★★★★★ 1/5

Trustpilot

Bad experience at John Shepherd Lettings department Solihull

I have experienced the worst service from John shepherd Lettings team that anybody could possibly get . I am a professional lady in my 50’s just needing help and support in finding a home with the rental team in Solihull . In my experience with John shepherds at Solihull branch , I felt under valued , I was made to feelUncomfortable inquiring about properties , I was unsupported , dismissed on personal choices , not contacted and communicated with . The letting staff attitudes were totally unprofessional and unsupportive making me feelAs if I was the problem in calling them I strongly advise not to use this agent to prevent any similar experiences happening to yourselves . Please seek proper and professional support from another agent . I am writing these comments to prevent people experiencing the under valued attitudes and professionalism that will happen with John shepherd. 3/6/2024 Monique A

Monique · 4 June 2024

★★★★★ 5/5

Trustpilot

It's been a great experience working…

It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!

Tim · 24 November 2023

★★★★★ 1/5

Trustpilot

From Bad to Worse

I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. £225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.

BhamAnon · 4 May 2021

★★★★★ 5/5

Trustpilot

I have just rented a beautiful property…

I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents

Deanne · 21 July 2022

★★★★★ 5/5

Trustpilot

I had a great experience with the John…

I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent

Mr · 16 August 2023

★★★★★ 5/5

Trustpilot

Ellen Lutwyche is someone I have never…

Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.

Olaiya · 25 October 2022

★★★★★ 5/5

Trustpilot

Megan was fantastic and made our job in…

Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.

Ayan · 26 November 2020

★★★★★ 5/5

Trustpilot

Great customer service

Both Drew and Melissa have been amazing extremely helpful I felt very sorry for drew with my constant bothering but he done amazingly under so much pressure and thank you to Melissa who’s helped out massively when our washer dryer went down both a credit to the John Sheppard company

Sam · 8 February 2023

★★★★★ 5/5

Trustpilot

A big thanks to Ailish and Rickie at…

A big thanks to Ailish and Rickie at the Solihull team for their work during this busy time. It's rare to find estate agents who genuinely want to help you - they've been polite, quick to respond and transparent throughout the entire letting process. We're now comfortable in our new place and just wanted to drop an appreciation message.Many Thanks,Conor and Charlotte

Conor · 14 July 2021

★★★★★ 1/5

Trustpilot

We have been fatally scammed and ruined

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 1/5

Google

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Zunaib · 26 April 2024

★★★★★ 5/5

Trustpilot

commercial sale

This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.

Barry · 6 November 2023

★★★★★ 1/5

Google

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Zainab · 21 April 2024

★★★★★ 5/5

Trustpilot

Great company with great support!

John Shepherds have sold our last 2 homes for us and we are currently on the market with them again to sell for a third time. Our home is not a traditional property and the team at Solihull are working very hard to find our home it’s new owners. Tom and Callum are excellent, they are there whenever we need them and are helping to make selling our home a stress free experience. I’d highly recommend John Shepherds to anyone looking to buy or sell!

Karen · 19 November 2020

★★★★★ 5/5

Google

I don't normally review things very often, but people are always quick to moan about service, and being a tenant of john shepherd is personally the best thing i have decided to do Me and my children are very happy here! I would also like to say a massive thank you to Aaron, you have been wonderful from taking the initial call to moving us in! Thank you!!!

Hayley · 22 June 2019

★★★★★ 5/5

Trustpilot

Jack Richardson was brilliant

Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!

Gary · 12 November 2020

★★★★★ 5/5

Trustpilot

The first thing which stood out with…

The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.

Martyn · 12 November 2020

★★★★★ 5/5

Trustpilot

Excellent Agents

We have had excellent service from Natasha and the whole staff group at John Shepherd Solihull.We would highly recommend this superb team.The level of professionalism was second to none.We would definitely use them again. Thank you Natasha and the team.

Susan · 17 October 2023

★★★★★ 4/5

Trustpilot

Professional staff, awful referencing processes.

The agents in the company are really professional and helpful. It was really easy to book a viewing for the property. The hard part is when the referencing started, it was the worst experience in my life. They are using the services of a third party company called Uktenantdata. The referencing process is unreasonably over complicated, them asking unrelated and very intrusive question, it felt like harassment at one point. It is easier and faster to get a mortgage than to deal with Uktenantdata, so be ready for that. Feedback from the company: ditch that company and find yourself a better partner company, they are awful.

Emil · 8 October 2020

★★★★★ 5/5

Trustpilot

I can't recommend this company enough!

I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.

Lara · 18 December 2025