John Shepherd Solihull reviews

★★★★★ 5/5

Trustpilot

Dealing with both Jordan and Faith was…

Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.

Benjamin · 19 December 2025

★★★★★ 4/5

Trustpilot

Professional service - would recommend!

I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.

User · 15 August 2023

★★★★★ 4/5

Trustpilot

John Sheppard rental

TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.

Ralph · 3 August 2023

★★★★★ 5/5

Trustpilot

Excellent service from all of the staff…

Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌

Des · 7 May 2026

★★★★★ 1/5

Trustpilot

Left without heating for months.

We have recently been moved to a different estate agency but we were with John Shepherd for two years.

Customer · 14 May 2026

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo

Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful

Gloria · 19 September 2025

★★★★★ 4/5

Trustpilot

Hats off to Christina Williams for unwavering Professionalism

I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.

Lovemore · 10 July 2023

★★★★★ 5/5

Trustpilot

Andy and Julia Smith

Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events

ANDREW · 18 June 2023

★★★★★ 1/5

Trustpilot

They like to hold back deposits spitefully

They like to hold back deposits for grass naturally growing weeks after you moved out!

Dana · 28 May 2026

★★★★★ 5/5

Trustpilot

Joe F = amazing

Joe F is an amazing agent and on top of that an he’s absolute delight!!

Jamie · 20 May 2026

★★★★★ 5/5

Trustpilot

Myself and my partner are renting from…

Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.

Meghan · 27 February 2024

★★★★★ 5/5

Trustpilot

Thank you Sana!!

My experience with John Shepherd is my first real experience using an estate agents, I saw a listing pop up and got in touch the very next morning they booked me in for a viewing immediately and the two people (can’t remember their names I’m afraid!) were so lovely. After putting in my application I then got contacted by Sana, she was amazing from start to finish. I was having troubles with getting my work to reference my application and it kept falling through due to miscommunication but Sana remained patient and efficient which was helpful as I was stressing out. I would definitely recommend the John Shepherd team in Solihull!

Kel · 9 April 2024

★★★★★ 5/5

Trustpilot

Moved to one of the property managed by…

Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.

Vimal · 19 September 2023

★★★★★ 5/5

Trustpilot

Outstanding customer service

Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.

Emily · 25 June 2024

★★★★★ 1/5

Trustpilot

They are lack of accountability!!!!

I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.

Zifonia · 20 March 2024

★★★★★ 1/5

Trustpilot

Need help to unwind contract

Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?

Zhuzhuxia · 7 March 2024

★★★★★ 5/5

Trustpilot

Fabulous service !!!

This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!

Claire · 25 November 2020

★★★★★ 5/5

Trustpilot

We recently rented a property through…

We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!

Alex · 30 November 2023

★★★★★ 1/5

Trustpilot

The Sutton Cold Field team namely Julie…

The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!

Elmar · 23 February 2024

★★★★★ 5/5

Trustpilot

The experience of buying somewhere…was amazing

The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful

Fiona · 23 August 2025

★★★★★ 5/5

Trustpilot

Great service!!

Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help

Nathan · 22 February 2024

★★★★★ 5/5

Trustpilot

Happy First time landlord

As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!

Lauren · 25 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service

Adrian did a fantastic job in selling my property. He explained the process thoroughly and what was expected and went above and beyond to answer any queries or questions, along with Mia who was a little star and kept me posted regularly with any updates. I also dealt with Natalie on several occasions who was able to answer any queries or questions and get back to me swiftly. I have to say the service was above and beyond what you'd expect and is becoming rare these days. They all need to be recognised for the excellent job they are doing. Thank you 😊

Zoe · 26 November 2022

★★★★★ 5/5

Trustpilot

Prompt, efficient and polite

Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .

Mrs · 16 March 2024