Trusted Agent profile
★★★★★
712 reviews across 1 platform
380, Stratford Road, Shirley, Solihull, B90 4AQ
John Shepherd's Solihull office at 380 is rated 4.5 out of 5 across 712 reviews on 1 platform.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
5/5
TrustpilotKevin was a pleasure to work with
Kevin was a pleasure to work with. Knew his stuff and was helpful.
Thank you for taking your time to share a 5* review for Kevin! We appreciate your recommendation and will ensure this feedback is passed on.
5/5
TrustpilotEverything went very smoothly .
Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..
Thank you for your wonderful review! We are delighted to hear that everything went smoothly and that our team including Gemma and Alan were helpful and professional. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotHuge thanks to Mia for her property…
Huge thanks to Mia for her property management services!
Thank you Chrissy for taking the time to share your review and sharing your recognition for Mia. We are delighted to hear that she keeps you well-informed and has provided excellent support throughout. We appreciate your recommendation and look forward to continuing to assist you.
5/5
TrustpilotGreat property management team to work…
Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.
Thank you Sean for taking the time to share your experience of working with our property management team in Sutton and Cannock. We love to hear that our team are great with communication and quick responses and overall make your experience more positive. We really appreciate your recommendation and relationship and look forward to continuing our collaboration.
5/5
TrustpilotKelvin Zekeyo
Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.
Thank you for your review, we are so pleased to hear about your positive experience with Kelvin. We look forward to supporting you again in the future.
1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
5/5
TrustpilotAlexander Shomari was fabulous in…
Alexander Shomari was fabulous in offering suitable places and was quick to respond to queries. Happy with the service provided
Thank you for your kind words, Haajra. We are delighted to hear that Alexander provided you with helpful and professional service. Thank you again for taking the time to share and please do reach out if you need anything further.
5/5
Trustpilotgreat experience with Ellis
I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!
Thank you for your review Shai, Ellis has been shared the review and your feedback. Wishing you well in your new accommodation!
1/5
TrustpilotLift repairs £200,000!
I viewed an apartment marketed by John Shepherd, Solihull. At the time of my viewing, the lift was out of order. I thought it was a temporary problem that was easy to fix. It turns out the repair costs will be £208,000. They certainly knew the lift wasn't working, so they either knew the repair cost and withheld it from me, or they didn't bother to gather information about an extremely relevant cost when marketing the property. Either way, I regard this as extremely misleading.
5/5
TrustpilotMadilynne the superstar!
I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!
5/5
TrustpilotJoe was very helpful and knowledgable…
Joe was very helpful and knowledgable at the viewings and looking to book our place with him.
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience and look forward to supporting you again in the future.
5/5
TrustpilotExcellent service
Catie was lovely with me and my partner with looking for a property, Excellent service, super friendly.
Thank you for your review. We are pleased to hear that you and your partner found the property search excellent and that our service was super friendly. Thank you for your kind words again and we look forward to assisting you again in the future.
5/5
TrustpilotTina at JS comes highly recommended
Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !
5/5
TrustpilotMy dealings with John Shepherd go back…
My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!
5/5
TrustpilotGoing the extra mile!
I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotCatie was amazing
Catie was amazing, I had a great experience working with her.
Thank you for sharing your 5* review with us. We're delighted to hear that you found Catie to be amazing and helpful. Thank you again and if you need anything further, please feel free to reach out to us.
5/5
TrustpilotCatie was very friendly and…
Catie was very friendly and knowledgeable about the property I viewed.
We are happy to hear of your wonderful experience with Catie at the viewing you had. Thank you so much for sharing your positive feedback.
5/5
TrustpilotVery quick and smooth experience…
Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.
Thank you for sharing your review. We are glad to hear that the application process was quick and smooth, and that you were able to move in comfortably. We are grateful for your feedback and look forward to supporting you again in the future.
5/5
TrustpilotSophia was great and really helpful.
We are happy to hear that you had a great experience and that Sophia has been great. Thank you for your positive feedback!
5/5
TrustpilotWorked with Beth on quite a few…
Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike.
1/5
TrustpilotPoor customer service
Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotRefused Viewings Despite Evidence of Affordability and Guarantorcted John Shepherd to enquire…
I contacted John Shepherd to enquire about renting after being made redundant last year. My income position is non-standard because I have a mix of PAYE income, redundancy payment and self-employment income. I explained that I had evidence of funds, could provide supporting documentation and also had a guarantor.
Thank you for sharing your experience, Sarah. We sincerely apologise for the response you received regarding your rental enquiry. We understand how upsetting it is when your circumstances are not considered fairly. We strive to provide reliable guidance and will review your case further to ensure you receive the tailored support you deserve.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Shepherd's Solihull office has 712 reviews across 1 platform: 712 on Trustpilot (across the whole business).
John Shepherd Solihull is rated 4.5 out of 5 across all 712 reviews.
John Shepherd Solihull, 380, Stratford Road, Shirley, Solihull, B90 4AQ.
