5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
Trusted Agent profile · Solihull
Hunters Solihull reviews
★★★★★
1,170 reviews across 2 platforms
40 Station Road, Solihull, B91 3RX, B91 3RX
Hunters's office in Solihull, at 40 Station Road, is rated 4.8 out of 5 across 1,170 reviews on two platforms, including 174 Google reviews rated 4.5.
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Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
Agent replied · 22 October 2024
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Agent replied · 22 October 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Agent replied · 22 October 2024
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Agent replied · 22 October 2024
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
5/5
TrustpilotVinnie was really helpful!
My friend and I were looking for a new flat and Vinnie was able to identify the perfect one for us!
Agent replied · 22 October 2024
Thank you so much for your lovely feedback! Wishing you all the best for the future.Vinnie
5/5
TrustpilotVinnie from Renewals:
Vinnie from Renewals:Dear Vinnie, I would love to thank you for your great help and professional services on my property renewal! I am very impressed by your deep insights of the market, timely advise on the trending, and efficient and productive solutions. Big thank you!Best wishes,Hao & He
Agent replied · 22 October 2024
Dear Hao & He,Thank you very much for the lovely review.It was an absolute pleasure to assist you on your renewal.Kind regards,Vinnie
5/5
TrustpilotOllie Hayden knight Frank exceptional
Ollie Hayden helped us with a rental in Belgravia he was the best professional personal and went the extra mile: if you need a rental in the area there is no one better than him, cannot recommend enough
Agent replied · 22 October 2024
Thank you Magz, it was an absolute pleasure working with you and don’t hesitate to reach out should you ever need anything in the future.
5/5
Trustpilotexcellent service
excellent service - highly recommend
5/5
TrustpilotBeth done a wonderful job with viewing…
Beth done a wonderful job with viewing at our property, she was extremely professional and had definitely done her research about the house! Great experience, would definitely work with her again.
Agent replied · 28 December 2024
Hi Luke, thank you for your review. It was a pleasure working with you and I’m sure we will cross paths again in the future! Best, Beth
4/5
TrustpilotBrigette in Renewals dealt with the…
Brigette in Renewals dealt with the tenancy renewal of one of my properties in a professional and efficient manner. Brigette conveyed my instructions to the tenant to conclude a positive renewal for a further term.
Agent replied · 22 October 2024
Dear Alison,Thank you for your feedback. I am pleased we achieved a good result for the lease renewal. Kind regards,Brigette
5/5
TrustpilotVery good letting team in Kensington
Very good letting team in Kensington. Professional, customer friendly: it delivered precisely what it said it would on their availability of interested tenants, quickness of getting a tenant, and on price.
Agent replied · 28 December 2024
Dear Emmanuel, Thank you for your very kind review. It was a pleasure to work with you to secure the new Tenancy. The process was very enjoyable, and we look forward to working with you again in future. Best wishes, Charlotte
5/5
GoogleI have recently purchased a property through Hunters solihull, I have received excellent support from Jade Barnwell from their sales team, she has always remained in touch providing updates on the sale process and timely responses to all my queries. Overall it has been a satisfying experience Thank you Jade and thank you HuntersPositiveResponsiveness
4/5
TrustpilotJapan helpdesk was helpful to…
Japan helpdesk was helpful to communicate in Japanese and very supportive to move into the flat. In addition, they are very committed to accommodate my request after settling in the flat.
Agent replied · 28 December 2024
Dear Mr AndyThank you so much for your kind feedback. We’re thrilled to hear that you were pleased with our support. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We hope you enjoy your new home”Kind regards,Japan Desk Team
1/5
TrustpilotStay away
Stay away! Such an unprofessional agency. Our agent gave the landlord the wrong offer multiple times even though he had our offer in writing. We’ve moved in 3 weeks ago and still have not received our second set of keys. So so unprofessional. By far the worst agency I’ve ever had to deal with
Agent replied · 28 December 2024
Dear Bianca, We are really sorry to hear about your experience. We understand the Manager of the office has been in touch to update you on the key as this has been escalated. If you would like yo discuss this further please do reach out to complaints@knightfrank.com. Thank you.Knight Frank
5/5
TrustpilotI have just had an offer accepted on a…
I have just had an offer accepted on a beautiful property in Parsons Green. Summer White was incredibly helpful, communicative and wonderful to work with!!!
5/5
TrustpilotFinding a perfect property
Louna listened to our needs found us a lovely apartment to rent. She worked well with the owners enabling a smooth move, creatively steering us through the process.
Agent replied · 28 December 2024
Dear Steve, Thank you ever so much for your kind words. I wish you and Jacqueline the very best in the new home and hope this will be an exciting new chapter for you. Kind regards,Louna
5/5
TrustpilotAbsolutely great company really got the…
Absolutely great company really got the purchasers interest at heart and nothing was too much trouble,made the experience seamless SJ is great and did everything when she said she would,alot better than other agents i tried to deal with in Dartmouth.
Agent replied · 22 October 2024
Dear JanIt was a pleasure to help you, and we all wish you the very best in Dartmouth. I know how much you love it down here, and you will love it even more now that you’re a permanent fixture!Let me know when you’re in town and I will call in and say hi.Best wishes, SJ and the team
5/5
TrustpilotBeth was fantastic!
Beth helped us find a new let in Surrey. She was amazing, arranging for us to view a few houses we would not have thought of, taking videos for us and communicating well through the whole process. Would fully recommend.
Agent replied · 22 October 2024
Thank you for your review Kieran, It has been great working with you. Best, Beth
5/5
TrustpilotLiam from the Battersea team is a great…
Liam from the Battersea team is a great guy. Super quick and helpful and makes sure the process is as smooth as possible. Can highly recommend.
5/5
TrustpilotJason Nwimo (Propery Manager) has been…
Jason Nwimo (Propery Manager) has been managing our property for some time and has excelled our expectations. He is reliable, friendly and professional. He delivers a very high standard of care/service to his clients, and does so enthusiastically and with devotion.
Agent replied · 22 October 2024
Good morning Lauren,Many thanks for your review here It has been a pleasure and thank you for entrusting our Knight Frank PM team with your propertyGood luck with all in future Should you need anything else at all, please do not hesitate to reach out via the normal channelsWarm RegardsJason
5/5
TrustpilotThe manager of my rental property
The manager of my rental property, Chervon Pierre, has been a pleasure to work with. She is extremely efficient and thorough. She has left the next manager high hurdle.
Agent replied · 28 December 2024
Thank you for your positive review Michael, I always strive to provide excellent customer service and it has been a pleasure working with you. Best wishes, Chervon
5/5
TrustpilotVinnie from renewals has been great to…
Vinnie from renewals has been great to work with. He has made our lease extension a simple matter. He is courteous and prompt with his communication. I appreciate Vinnie's style and enthusiasm.
Agent replied · 22 October 2024
Dear Sean,Thank you very much for the lovely review.Wishing you all the best.Kind regards,Vinnie
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