Trusted Agent profile
★★★★★
141 reviews across 3 platforms
Rectory Lane, Castle Bromwich, Solihull B36 9DH
Emmas Properties's Solihull office at Rectory Lane is rated 3.6 out of 5 across 141 reviews on three platforms, including 114 Google reviews rated 3.3. Checked 9 October 2026.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
FacebookHighly recommended landlord! Emma is professional and friendly and has always responded to any queries immediately, happy to help, quick with any repairs and on the ball with all regulations. Thank you Emma!
Thanks Rebecca, very kind 😃 x
1/5
Googleif i could leave a no star review i would; unhelpful staff, rude and arrogant who think they know all the answers and don't want to help their tenants in finding important information that they should be keeping on their system as a property management company. AVOID AT ALL COSTS IF YOU WANT YOU SANITY INTACT.
Good morning, as you have posted this review under a pseudonym or alias we aren't able to find record of contact between our office and you. We are therefore unable to engage with your review further than to say we are sorry you didn't have an excellent experience with our business and we wish you the best moving forward.
1/5
GoogleIf I could leave a negative number of stars I would. They had no problem moving us into a bed bug infested flat in Streatham, London and then once we discovered the infestation were unresponsive for months before pest control was called in to begin treatments. It took them months to resolve the infestation issue all the while we had to sleep on the floor, in hopes that the bed bugs wouldn't crawl all over us and do any more damage than they had already done. No compensation or apology was ever offered for our months worth of suffering
Dear Iva, Thank you for your review. We are a little startled to receive a negative review from you at this point as our records indicate that you rented a property through our office about 8 years ago. We've had a look back through our records of your tenancy and can see that you did indeed have the misfortune of having bed bugs in your flat, this was however, not resolved over several months as you have stated. You reported the issue and within 24 hours pest control had been sent to the flat to begin the extermination process. You were informed that neither the landlord nor our office had been made aware by the previous tenants of the flat that there were bed bugs and we therefore couldn't have taken action on this any sooner. We expressed to you during your tenancy, and express again now, that we are deeply sorry that you had bed bugs but reiterate that every action was taken to resolve this matter swiftly and in full.
1/5
GoogleContacted to arrange a viewing for a property, before any consideration of a date to see the property I was asked for my annual income and dismissed immediately and refused viewing. Despite having a very good guarantor and additional future income - I was not asked about either. The lady I spoke to was disgustingly rude and seemed desperate to end the call without further explanation or interest in my situation, she was very unprofessional. Will avoid all properties listed under ‘Emma’s Estate Agents’ and run for the hills. Only want the money, nothing else is considered.
Dear Lauren, thank you for your review. We're very sorry that you did not feel positively about your experience with our office. We do ask, as standard, questions about potential viewers circumstances prior to organising viewings with them - this isn't done to insult or seem callous it's just that we don't want to waste your time booking a viewing and showing you a flat that might not be suitable for your needs, budget and timings. My colleague did explain that your income didn't meet the affordability requirements for the flat that you were calling about when she spoke to you on the phone and at this time you didn't mention that you could provide a guarantor, which is really helpful information but not something we normally ask people unless they proffer the information. If we seemed disinterested or unprofessional we sincerely apologise as this should never be an impression our staff give, but I hope you can understand that the questions asked were asked with best intentions at heart - we'd hate to waste someone's time when we should have done our job better and found out whether the property was right for the person.
1/5
GoogleOn checking out of the flat we had a really bad experience with Emma's. Poor communication, rude emails and felt like they tried to keep as much of our deposit as possible. In management reviews we never had any issues highlighted yet at check out there seemed to be a multitude of issues at "tennant cost", such as "scuffs" on skirting boards which anyone would say is fair wear and tear especially considering we lived there for 3 years. We were told the flat was not left clean, which is objectively incorrect and they cited "dust on plug sockets" as an example of it being "not clean". In the end they didn't charge us for building works as it was covered under the landlords insurance but it was definitely a stressful experience and left a bitter taste. It's a shame as we had a great 3 years in our flat.
Hi Christina, Thank you for your review. We are disappointed to see such a negative review from you after such a long and pleasant tenancy. As you are aware your check out was conducted by an independent company, who provided a full report on the flat's condition, including detailed photos, and who made un-biased decisions as to the condition of the flat, and what fell outside of fair wear and tear. We responded immediately and in a clear manner to all of your emails and were able to release your deposit to you as soon as an agreement was reached on charges - in the end you were charged for significantly less of the damage than the check out report suggested you should have been. Whilst we understand it is frustrating to loose part of your security deposit it is necessary that the landlord's property is protected against unfair damage and tenant's are responsible for returning the flat in appropriate condition. We wish you all the best moving forward.
4/5
GoogleEmma's has been the managing agent of a family property for as long as I can remember. I won't say we have never had any differences but they have been very few and always dealt with promptly and satisfactorily. What we have really appreciated is that they have always been able to use their initiative to resolve day to day problems. And, perhaps most importantly, we have not had any problems with void periods. We have recently sold the property. Thank you very much to all of you at Emma's
Dear Patrick, Thank you for your kind review. It has been our pleasure working with your family all of these years and we wish you all the absolute best for the future.
5/5
GoogleI cant fault this agency at all. I had previously tried to sell my flat with larger agencies and had no luck but after having a straight forward and honest conversation with Emma's and having taken their advice I had an offer on my flat which was over the asking price within two weeks! I have just moved house and the whole thing went seamlessly. They are locals themselves which helps in the selling game an awful lot. Every other flat on my road with other agencies hasn't moved in over a year! I find the negative reviews on here rather odd as I dont believe this to be a rude agency at all. They are honest and know their stuff and from a selling and buying perspective have been fantastic to deal with.
Dear Sarah Jayne, thank you so much for your lovely words. Your flat really did sell itself but it was an absolute pleasure to work with you and we really do wish you the absolute best and hope your new home is exactly what you were looking for. If you're ever back in Streatham please pop in, Benji would love to see you!
5/5
GoogleEmma's were by far the best estate agents I have ever dealt with renting in London. It's a family owned business and I think that really makes the difference! All members of staff were always very friendly, responsive and helpful whenever we needed them. The checkin/checkout processes were both very easy and seamless and throughout our tenancy it was really reassuring to know they were always on the end of the phone ready to help us with anything we needed. I personally found them infinitely more helpful/responsive/understanding than the chains in London and will definitely go back to them when I'm next renting/buying!
Dear Zoe, Thank you for your kind review. It was a true pleasure being your agent and we were sad to see you go. Should you ever be in the market for a flat again we'd be delighted to help and we wish you and Jemma the absolute best in the future!
5/5
GoogleCould not recommend Emma's highly enough, both on the lettings and sales side. Local experts and great to deal with.
Thank you so much Dan for your lovely review!
1/5
GoogleThese guys are absolutely rubbish, agreed a flat viewing with me and then just didn’t show up, I waited at the flat for 20 minutes, the agent didn’t contact me to cancel and didn’t answer her phone or reply to my messages. Prior to this they had also agreed a viewing of a different flat with me - they never sent me a confirmation of the viewing and I happened to see on rightmove that the property had been let so I deduced my viewing would be cancelled but they never got in touch to let me know this. Absolute timewasters, I have given up trying to view any of their flats and will just avoid now, would not recommend to anyone. The woman I spoke to on the phone was also curt and unhelpful, just poor service all round, definitely would not trust them enough to live in one of their properties, they are completely hapless. As another customer has pointed out further down, most of their five star reviews on here look vague, cliche and fake so just be very careful if you are considering using them.
Dear Emily, We are incredibly sorry to hear that you were not informed that your viewing had been cancelled and are in complete agreement with you that this is unacceptable and unprofessional. We have sent you an email this morning with a longer apology for this but please rest assured we are taking this issue incredibly seriously and will be having a discussion with the agent in question about this behaviour today.
5/5
GoogleRecently my partner and I had a disaster when discovering that the night before we were due to move house we had been completely scammed!! In about three frantic days and by complete blessing we came across Emma’s Estate Agents, who went above and beyond to help us find something lovely in a really short space of time. Within a week they had us through referencing and settled in to our lovely little flat, all whilst making the transition as smooth and stress free for us as possible. I can honestly say I would recommend these guys to anyone.
Dear Amelia, thank you so much for your kind review. We are delighted to have you as a tenant and look forward to working with you in the future!
5/5
GoogleAbsolute satisfaction. High level of professional service with quick response times. Me and my wife moved to a property in Dalston using the services of Emma’s Estate. The process seemed a bit overwhelming at first but they walked us through it in detail and were very responsive and attentive to any queries or concerns. (Details in contract, deadlines and payments, practical stuff related to the place or paperwork) After we moved in the communication and level of service remained quick, professional and beyond the standard of any other agency I dealth with in the past. So far I have very positive experience and would recommend their services!
Dear Matej, We cannot thank you enough for your kind words! It has been our pleasure to offer assistance and get you settled in to your flat :) We look forward to our continuing relationship.
5/5
FacebookFrom the start of our sale to the very end Emma’s was fantastic! All the viewings were done in one day and we accepted an offer just days later. We were constantly updated with the progress of our sale and everything went without a hitch. I would definitely recommend Emma’s properties for sales!
5/5
YellWould reccomend!
Emma is amazing at what she does. Always on hand if i need any assistance in regards to the property. Always polite, professional. And just generally a lovely lady. I feel as though I have built a good relationship with Emma as a land lady and would recommend to anyone who is looking to rent a property!
5/5
YellResponsive & professional. Great value for money.
We would like to thank all at Emma's for all there help in selling our house.Emma was kind, patient, professional and very fast at responding to all our enquiries. (There was alot). Nothing was to much trouble and everything moved quickly and smoothly from start to finish.We would highly recommend Emma'sThanks again for everythingJamie and Claire
5/5
GoogleHighly recommended. Emma and the team are very responsive and ensure fair treatment. Best experience with a London estate agent by a distance.PositiveResponsiveness, Quality, Professionalism, Value
Dear Nick, thank you so much for your kind review. It was a pleasure being you agent and we wish you and Scarlett the best of luck in the future. Hope you're settling in to your new place nicely!
5/5
Yell10/10 service 😁
I can’t thank emma enough for helping me find my first home she made the experience so quick and easy. Emma is professional and approachable the way she handles things made me feel positive and confident about everything during the process. I would recommend Emma’s properties to anybody thinking or renting or buying 😊
5/5
GoogleWe have stayed with Emma's property for about 4 years. Emma's team have been nothing but professional. Always polite and trying to do the best for the tenant. When we had our difficulties with the flat (small repairs here and there), Emma's team managed to gave us immediate support.
Dear Matej, thank you so much for your review. It was an absolute pleasure working with you for your years in the flat and we wish you and your family the very best of luck with your future endeavours!
5/5
GoogleI was a tenant with Emma's for just over 2 years. In that time they were always professional, and fixed the few issues we had quickly. The staff were always quick to respond to our emails if we had any concerns. When we were checking out of the property they were super helpful and clear regarding their expectations, and also happy to clarify all of our questions! They provided a great service.
Dear Krystle, Thank you so much for your kind review. It was a pleasure working with you during your tenancy and we wish you the best of luck in the future!
5/5
GoogleI cannot rate Emma's highly enough. I've been renting since early 2016 and they are by far the best estate agents I've ever dealt with. Quick to respond to emails/calls, managed the tenancy well (even though the building management company that managed the flat we rented were very slow and difficult) and were always polite and professional. 10/10.
Thank you very much Helena! It's lovely to hear such positive feedback and we really appreciate you taking the time to leave a review.
1/5
GoogleI rented a flat through Emma a while ago and I don't recommend it at all. They are NOT flexible at all for viewings and check out/in as if people didn't need a job to pay for the rent! They were also not careful at all with our belonging when they came in to take pictures (broke something but were adamant they didn't) and left a window open.
Hi there, we'd love to discuss your experience with Emma's in more detail and find out how we could have done better - it's a little difficult for us to engage much more than this with this review as you've posted anonymously so we aren't sure who you are, which property you may have rented with us, or when. If you'd like to contact us to leave us some feedback to work on we'd be very grateful.
5/5
GoogleEmma's were friendly, responsive and extremely helpful throughout the entire tenancy process. From the viewing, to signing the agreement, to maintenance throughout the tenancy and then all the way to checking out and returning the deposit, they made the process easy and a pleasure to deal with. By far the best agency I have used during my time renting in London. Highly recommended.
Dear Mike, thank you again for your kind words. It was a pleasure working with you and we wish you the very best of luck with your new home. As you said - we hope our paths cross in the future!
5/5
FacebookBeen renting from Emma since June and would highly recommend Emma’s properties. Emma goes above and beyond to help and is always quick to respond if you have problems and will get them sorted just as quickly. By far the best landlord.
5/5
GoogleWe were mostly in touch with Will and Emma here and had a great experience! Constantly communicated with us, even if there were delays - letting us know they hadn't forgotten about our queries. Replied and came back when they said they would as well. Would love to work with them on future transations! Thanks for all the help !PositiveResponsiveness, Professionalism
Dear Hamza, Thank you so much for your kind review! It was an absolute pleasure working with you and we wish you the absolute best of luck in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Emmas Properties's Solihull office has 141 reviews across three platforms: 114 on Google, 9 on Facebook, 18 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Emmas Properties is rated 3.6 out of 5 across all 141 reviews, and 3.3 out of 5 on Google from 114 reviews, checked 9 October 2026.
Emmas Properties, Rectory Lane, Castle Bromwich, Solihull B36 9DH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.