Crest Nicholson Solihull reviews

★★★★★ 1/5

Trustpilot

Nobody wants to know your issues

Awful company, I live in Tadpole Garden Village in Swindon, it's run like a clumsy dictatorship with no community engagement or thought about the residents. They sell you a vision of wildlife and family living, then put up signs telling you not to feed the ducks, leave bits of the broken play areas fenced off, overflowing bins and dug up roads seem permanent.Now to top it all off they've closed the parks again and blamed Corona (despite being in complete contradiction to government advice). No announcement, just took the swings down and tape up so it looks vandalised. The "temporary" concrete blocks, with graffiti on, to keep travellers out really add to the vandalised look.You can never get hold of anyone in authority, just the poor people in the call centre who you know agree with you and are just doing their job, they don't even argue with you, just politely listen. The company constantly abdicate responsibility for anything, just giving you a sorry cut and paste reply with no justification for anything.

James · 4 September 2020

★★★★★ 1/5

Trustpilot

Another shocking review!!

Another shocking review!!! We moved into a fairly new development in Harrietsham just over 3 years ago. On the face of it not a bad build...... So far we have had 3 new boilers replaced ( most of the estate has had a boiler replaced) leak from a shower... Replacement kitchen 3 times... Flooded back garden... Solar panels that do not work..... Flooded bedroom from the boiler... Warped floors..... And now the bathroom upstairs has started leaking ruining the last ceiling downstairs that hasn't needed replacement from.... You guessed it... All the leaks. Best bit is crest have washed (excuse the pun) their hands of it all as apparently not their problem and each time we have had to fork out thousands to repair. So if you want a house with an added water feature and your tired of having money in the bank a house built by crest is the perfect buy for you. Enjoy! (side note.. Whilst writing this review I have just noticed that a new leak has caused damage to my kitchen splashback fitted 3 weeks ago so that now needs replacing...... Yey for me!!!)

Consumer · 19 August 2020

★★★★★ 1/5

Trustpilot

Crest Nicholson are an utter disgrace

Crest Nicholson are a disgrace, I have no other way of summing them up. I spend over £500K on a home with them in Harrietsham, Kent. I was sold (by several associates) a home looking onto a beautiful green space with wildflower and grass that our children could play on. This was due to be completed 14 days after we moved in in September 2018. Two years later and it's been a nightmare. We had a metal fence 10 feed from our door for 18 months, over 12 weeks of noise from huge machines moving earth, a 20-foot hill blocking the light into my upstairs window, weeds 4 feet high across the entire green space and no completed roads.Almost 2 years on and it's a muddy, weedy mess, totally unfinished. It's dragging the cost of my home down, and it'll make it harder for me to sell the property.The communication from Crest has been non-existing for the most part and extremely arrogant.This was my first purchase and I'm so regretful to have purchased the house. I'd never purchase with Crest again, and I've insisted that friends and family in the areas move to other developments (Barratts less than 300M away).

Alex · 3 August 2020

★★★★★ 5/5

Trustpilot

Our experience as first time buyers

Our experience as first time buyers with Crest Nicholson has been so smooth. The development team at Henley Gate are so helpful and welcoming we really felt catered for and able to ask any questions we needed to!Thank you so much

Williams · 8 January 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service - Sara and Chloe in particular, were fantastic. The whole process moved very quickly; every question and query was answered in a timely and accurate fashion. The company showed a real desire to work with us, which was much-needed and appreciated.

Matt · 19 June 2021

★★★★★ 5/5

Trustpilot

Friendly and professional

Friendly and professional. Really good knowledge of the building and good recommendations.

Amalia · 31 May 2024

★★★★★ 5/5

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Very helpful staff who made reservation…

Very helpful staff who made reservation at Brightwells Yard very easy.

SC · 16 June 2024

★★★★★ 1/5

Trustpilot

I am not writing this because I want to…

I am not writing this because I want to damage the failing reputation of Crest Nicholson, they are doing a great job of that! But I do want to warn all potential customers that have worked hard to save their money and are excited about buying and owning their own homes - do not buy from this company. You will be disappointed, frustrated, let down, lied to and dare I say it, ripped off. You deserve better, look elsewhere.

Jackie · 21 September 2020

★★★★★ 2/5

Trustpilot

Just came back from their office in…

Just came back from their office in Solihull Blythe Valley to talk about 4 bedrooms houses up to 550k and I have to say I have wasted my time. You really have to want to buy... Digging for information about the properties and plots available, incredible. Basically recommended me to keep watching at their website until houses are released. Disappointed. Will send our money somewhere else, probably at Bellway few miles away as the behaviour and approach of the sales person has been outstanding.

Guimoul · 7 June 2020

★★★★★ 1/5

Trustpilot

I am trying to arrange a viewing in the…

I am trying to arrange a viewing in the TANGIER GARDENS development. For 2 days now I have been telephoning to make an appointment to view.No reponse to email, no reponse to telephone call's.Maybe this tells me all I need to know about this company.

JOHN · 17 March 2021

★★★★★ 5/5

Trustpilot

Viewing at Aspen grange stowmarket

Viewing at Aspen grange stowmarket. Staff are very friendly and looks like it will be a good development

A.Alderton · 28 January 2024

★★★★★ 5/5

Trustpilot

Good customer experience

All questions were answered, and reception was great.

Gbenga · 5 August 2024

★★★★★ 5/5

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The staff was welcoming and patient.The…

The staff was welcoming and patient.The houses are beautiful.Quite homely.

Chetachi · 30 June 2024

★★★★★ 5/5

Trustpilot

Customer friendly and informative

Customer friendly and informative when visited the Cringleford Heights development

Shyam · 28 June 2024

★★★★★ 1/5

Trustpilot

BEWARE EVER INCREASING MANAGEMENT FEES COVENANTS WHICH MEAN NOTHING BAD WORKMANSHIP

When we paid a lot of money for a Crest Nicholson house over 2 years ago the Crest representative did not mention a word about MANAGEMENT FEES . The only time these became apparent were when it was too late to back out and our solicitors happened to mention in passing we need to pay Crest 6 months fees in advance ! We had no idea buying a new build property freehold that you are required to pay management fees and allthough you own the property freehold you are still classed as a TENNANT on all the correspondence from the "MANAGING AGENTS " who we really believe are A subsidiary company of crest as they use the same address in Surrey .It turns out not only do you pay Council tax but also pay the management fees due to the land not being adopted by the Council . We would have never bought a home knowing we were tied into these fees which are not regulated by any laws and they can and do keep INCREASING them . At the end of each year or at half year they will say that they have underestimated certain costs and we have to pay even MORE money,if you don't they tell you in no uncertain words that you will be libel for admin charges and will be eventually taken to court to recover costs . For what you get charged they do very little employing useless firms to Mow grass which is the only thing we actually see them do . The lights on a green space path were on all day every day last summer wasting electricity and NOTHING got done about it however when it came to the bill they had under estimated the cost of electricity usage ! It beggars belief . We were charged the extra cost , plus the accountants decided they wanted more money and the company secretary of the management company also put their fees up . There really should be a law against this . It is daylight robbery . The Crest rep did not inform us that there was no fast fibre broadband in this area and there are no plans to install this by any of the broadband companies,the phone signal is also very poor .You are also told that to keep "standards" on this estate that the Covenants state no Estate Agent signs are allowed and that no Commercial vehicles are allowed to park on site .So within weeks of being here Crest themselves decide to use a local agent to sell one of the last houses remaining and put a board up outside the house ! The estate now has more than its fair share of vans,pickup trucks etc which are being parked up outside other residents properties because the owners of these favour parking their 2 cars in their allocated parking spaces not the vans .The point here is why do crest make such a thing about these rules when they mean absolutely nothing .The management company won't get involved but you are sold this Lifestyle which is far from the truth .The workmanship on the house is dreadful ,We could list about 100 things which are not right but We try to be realistic and believe you will never get perfection and to be honest sick of workman coming round to rectify work other contractors should have done properly and often causing more problems by disturbing something that wasn't faulty in the first place. Some things of note though are as follows the gutters leak and seem to have lots of masonry in them .The contractors who did the guttering have been back 4 times to do a piece on the garage guttering and seem to treat it all as some sort of joke . We are sure the house has no insulation or sound proofing what so ever .Reading other reviews people have said that party walls are so bad that it's like being in your neighbors front room .If you remove one of the downstairs down lights and put your phone in the hole and take a picture you will see no insulation between the floors what so ever ,you can go in the garden and hear the TV as loud as anything if you play music in the kitchen with the doors and windows closed you can hear it in the garden .The double glazing is useless the extractor fans in the kitchen useless.We are selling ASAP it is so stressful

Miles · 30 April 2020

★★★★★ 5/5

Trustpilot

My Husband and I in December 2019…

My Husband and I in December 2019 bought a home with Crest Nicholson at their Harborne Manor development in Stoke Mandeville. Our experience with the team has been excellent throughout. Suzie and Matt in the Sales team made the whole process beginning to end as seamless as physically possible, helping ensure we were able to move as quickly as we wanted to. After care provided from David has also been excellent. David attended our home having allowed us a period of settling in to identify any snags we may have found and all have been kindly rectified by his team and the on-site team run by Ben and Johnny - both of whom regularly check-in to make sure everything is going ok. We cannot fault the care and attention given by all Crest staff we have come into contact with and would highly recommend anyone to buy a home with them. So much so, my parents and brother are actually looking to move in to the same development as us and have equally had a positive experience with the Crest team.Thank you Crest Harborne Manor for all your continued help and hard work.

Eleanor · 22 April 2020

★★★★★ 4/5

Trustpilot

We love our home and developers

We love our home and crest Nicholson have done a great job. The house is exceeds that of other developers in build quality. Unfortunately their first builders made some mistakes when the development started but the current team couldn’t do enough now to put things right. Sasha who sold us our house is an excellent asset to the company and goes above and beyond to make you feel assured and fixes issues which are not normally her remit. We are awaiting the snag list to be completed and hopefully it will all be done once this corona nonsense is over.

Ashley · 7 April 2020

★★★★★ 1/5

Trustpilot

Disrespectful and show no room for flexibility...

Me and my Fiancé were fortunate enough to view a few of the available plots at the dylon works site prior to the lockdown and fell in love with one of the plots we saw. We were advised of the next steps and were very clear in our conversation with the Sales Advisor that we would not be in a position to exchange until the end of July as many banks were not lending due to coronavirus and we also had our wedding scheduled for July 24th so we wanted to make sure if it was postponed we would be in the best position financially to move ahead with the purchase. The sales advisor told us to submit our offer and we hoped we would be shown some flexibility due to the uncertainty at the moment but we was far from wrong. After submitting our offer we had to wait over a week to heat anything from any of the Crest team. I only got a call back as I sent them an email asking for an update. We was then told our offer was not accepted but could not give me an idea of the number the management would be willing to accept. We was then told they couldnt guarantee we were serious about moving forward with the property which we found very disrespectful considering we had submitted proof of deposit, payslips and credit reports to start the process of applying for a mortgage as soon as we had submitted the offer and would have been more than happy to pay reservation fee to ease any concerns about us going ahead with the sale in July. There concern was them taking the property off the market and then us not going ahead in July. It will be very interesting to see if plot 150 is still on the market in July considering the situation in London as things stand. Would not recommend this company to my worst enemy!

Cj · 5 April 2020

★★★★★ 5/5

Trustpilot

Outstanding service from Chloe

Couldn’t speak more highly of the service me and my partner got from Chloe at kegworth gate regarding the reservation of a plot. Always kept in the loop about anything and nothing was any trouble. Many thanks, Richard, Rachel and Isla

Message · 15 November 2021

★★★★★ 1/5

Trustpilot

I have never experienced so many faults…

I have never experienced so many faults in a new buildHere are a few to be getting on with.Waste for main bathroom not joined outside so had to excavate in order to make the connection 3 double glazed unit seals faulty and needed replacingBath needed resurfacing due to surface faultBathroom towel rail eventually replaced after countless failed efforts to repair and now broken again unusually the other 2 in the property have been fine but new one has no guarantee At least 4 door handle mechanisms replacedI would think very carefully before buying off this lot they must buy very cheaply and use cheap labour. Standards are appalling

Greg · 23 March 2020

★★★★★ 5/5

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Potential purchaser

Initial enquiry in person - and an extremely helpful and knowledgeable sales lady was first class

Roger · 25 February 2024

★★★★★ 1/5

Trustpilot

I would actually like to give them 0…

I would actually like to give them 0 stars, they are horrendous and dont care about you at all, only interested until you have signed on the dotted line!! Our garden flooded, no waste water pipes had been attached which resulted in floods through lounge ceilings and hall ceilings, ensuite shower leaked and still does!! Not to mention we look at a bypass which was supposed to be blocked off with planting and we have #### all blocking us from the road, you can hear it inside our house constantly and you cant have windows open in the summer due to the noise. Once they have your money they will continue to fleece you with a service charge and management company but do nothing to warrant the money!! AVOID them at all costs!!!

Mrs · 5 March 2020

★★★★★ 4/5

Trustpilot

Very helpful staff who showed me around…

Very helpful staff who showed me around the development. Good quality finish.

Azeekhi · 14 May 2024

★★★★★ 5/5

Trustpilot

Nice easy business with a very helpful…

Nice easy business with a very helpful representative. We're able to see our new home in early stage of build which was very helpful in making our minds up. The site manager was also on hand to answer questions.

Woozlebear · 18 February 2022