Crest Nicholson Solihull reviews

★★★★★ 5/5

Trustpilot

Fantatsic team

From start to finish Crest have been absolutely amazing. From the moment of meeting Alistair in the sales office he was welcoming,informative and really helpful. His colleague Gill also was the upmost support on the days he wasnt in the office. We were in the office a few times until we found our dream house. Once we had an offer accepted we were looked after by Danielle the sales progresser and what can we say she was absolutely fantastic. Always at the end of the phone, keeping us informed and guiding us we any support we needed. We unfortunately didn’t have the best chain and incurred alot of issues with our buyers, however with Danielle by our side the prcoess became so much easier. Danielle, Alistair and Gill are all an assett to the team and really prove that customer service is everything. We would highly recommend using Crest as a developer :)

Vicki · 11 September 2021

★★★★★ 5/5

Trustpilot

We visited on 24th February and were…

We visited on 24th February and were seen by Becky who was amazing in showing us around and answering all our questions. The customer service was outstanding. We had plenty of time to look around and were given valuable information by Becky. It was a joy looking at the available properties at Blythe Valley.

D · 25 February 2024

★★★★★ 5/5

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Josh and Chelsea were approachable

Josh and Chelsea were approachable, helpful, informative and down to earth when discussing buying a new home at St. John mead in Elmswell. They made the process easy and relaxing.

Sian · 10 December 2021

★★★★★ 1/5

Trustpilot

Rude, unprofessional staff and an unfinished building 3 months later

Sales staff neglected to tell us that the specification had changed for our building - when we moved in we bought this up, and the member of staff doctored emails and lied to us to pretend she had already told us of the changes. We made a formal complaint and as an apology we were offered the kitchen lighting that had been removed from our spec. However, it is now 3 months later and the work still hasn't been done, have spoken to various managers and directors who were all very rude and defensive, telling us that we are making false accusations and that half of the items that the kitchen company sent for approval aren't going to be approved.A member of staff also wrote down the meter readings on the day we moved in as 0 - so we were hit with a £250 energy bill for our first month. Also the building is still unfinished - a section of the car park is a rubbish tip with mouldy food piled up for the foxes to drag across the car park, the paths are just dirt tracks that tread dirt into the building and we have no cleaners yet for communal areas (leading to mould). We also had no post boxes for weeks leading to lots of post going missing, the entry phone system wasn't connected up, and there was no internet for weeks. We also still have no drip trays under our balconies meaning any spilt liquids go directly onto the people below.

Abi · 4 August 2021

★★★★★ 5/5

Trustpilot

The team at Wycke Place were really…

The team at Wycke Place were really helpful. It was a really easy process to follow and the team were on hand to answer all questions.

Sophia · 27 June 2022

★★★★★ 5/5

Trustpilot

Campbell Park

It is the first time I've bought a Crest Nicholson property and I can tell that after care and support from their team is outstanding, in our case Chris Scales have been exceptional and went above and beyond to sort our new building issues, check on how we were settling in and if we need any help, but also giving us advice on how to maximize and enhance the extra work we put in the property to make it even more special for us.

Otavio · 11 June 2024

★★★★★ 1/5

Trustpilot

Won an award? For what? How?

Helpful and informative right up until you’ve made the purchase. Then you’re on your own. House or land problems? Your problem now, not theirs. Good luck getting a response or a repair. How they’ve won an award, I don’t know because their customer service towards their existing customers is beyond a joke. I know I’m not the only one that feels this way either, having spoken to many other home owners in the same AND other developments, they have all agreed that Crest are great until you’ve handed over your money. Save your money and your efforts, I wouldn’t recommend them to anyone. Sad, because from the outside view, the area is lovely. Until you see cracks in walls, busted guttering, uneven pavements/porches, broken thresholds, uneven structures, dodgy pipe work, rushed interiors with lack of attention to detail, poor agricultural upkeep (or should I say, no upkeep) and I wish any buyer the best of luck getting a response regarding any corrections or repairs.

Chloe · 20 July 2021

★★★★★ 1/5

Trustpilot

Discusting customer service.

Shocking customer service. We tried to pull out of our purchase because the floorplan of the house was not what we were sold (they sent us the wrong floorplan before contract exchange and I discovered it was wrong after exchange by chance when going for a drive near the property). It took 6 weeks to get a response and they refused to allow rescind with no willingness for open conversation and proceeded to pressure for completion. Ironically though as property was meant to be completed in may 2021 and we never had any communication of delays but 10 days before completion they sent a letter saying they reject rescission of contract and we must complete ( at which point we now had to pay stamp duty too), it's now mid July and we are still waiting to complete. I had to seek alternative legal advice and the long story short is that the big developer with lots of money takes advantage of first time buyer and drains their savings. I am disgusted and appealed by their customer service and lack of communication. I have been bullied and taken advantage of. Now I have to move into a house I would not be willing to spend my life savings on.

Bradley · 20 July 2021

★★★★★ 1/5

Trustpilot

if i could rate zero i would

if i could rate zero i would. sales service was first class. customer service after purchase is by far the worst i’ve ever encountered. snagging dragged on for almost a year over 90 separate defects. still well within the warranty period we are being told if it’s not on the original list when you move in then it’s tough luck!! they have built our boundary totally in the wrong place & subsequently there is a manhole cover in our garden which isn’t ours. they are refusing to pay for legal advice for an issue they created. please please don’t buy anything from this company. if you read this & still do then more fool you.

Keiron · 14 July 2021

★★★★★ 3/5

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My second Crest property

The second Crest property I have purchased, and this plot at Hansford Park I have purchased off-plan. My previous experience of build quality, features, and finish from Crest have all been high, so I am looking forward to more of the same when this new property is completed.I am a disappointed however in Crest's reluctance to incorporate some changes to the wiring layout (i.e. additional Ethernet outlets in the dedicatd Study which on the plan has no such consideration), despite construction of the house still being at an early stage (foundation level only at time of writing). These are relatively simple changes and would make the world of difference to how I use the property, but it is a shame that there is reluctance to imlpement any customisation, even minor, into the final build. It seems this is a case of "don't want to" rather than "can't do". These minor adjustments would even turn a 3-star review into a 4 or 5-star.

Chris · 10 July 2021

★★★★★ 1/5

Trustpilot

I was disappointed with the inside of…

I was disappointed with the inside of the property. The finishing was of low standard and very basic, from skirting boards to taps, to paint work. To say it’s a new build it felt like a low budget council house.

Anisha · 20 October 2024

★★★★★ 5/5

Trustpilot

Working with the team at Crest Nicholson team at Kegworth

Working with the team at Crest Nicholson team at Kegworth (Emily, Nikita and Amy) has been such a pleasure. All three ladies are very professional. Great how the team work together even if one is working at a different site. Always ready to help and support. Love the open and honest policy.

Mandy · 23 March 2024

★★★★★ 5/5

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Great Quality and helpful…

Great Quality and helpful Sales.Everything was smooth from booking to handover.

Vikas · 19 October 2023

★★★★★ 1/5

Trustpilot

Nightmare as fist time buyer

I bought my first flat just few months ago in Redhill. They were great selling the flat, weirdly the sales people change everyday and they dont last long. After the purchase it is been just a nightmare, customer service is useless and careless, reply really polite but they just ignore your problems (dont expect a call back from them) in our bulding we still waiting problems to be resolve, not just in individuals flats (after 7 months) in the bulding also. It is a long list of problems raised from each neighbours and Crest Nicholson just very polite say they will fix it soon and move on. It is embarras with the really high prices. 0 Recomended to buy from them. Nice flats but a nightmare

Sara · 5 July 2021

★★★★★ 3/5

Trustpilot

You don't always get what you pay for.

We bought a Crest Nicholson home 3 years ago as a second home. The initial snagging process dragged on for well over a year. We have now discovered, after rarely using the house, a large crack in our granite kitchen work top. They have refused it is their responsibility and that is a home owners issue. I could understand that about other things around the home,but a granite work top! We spent a lot of money on this house and thought their response was shocking.

Susan · 2 July 2021

★★★★★ 5/5

Trustpilot

Sophie was really helpful and…

Sophie was really helpful and informative about all the properties and happy to show us round

Meryl · 31 May 2023

★★★★★ 1/5

Trustpilot

Very Poor Workmanship - Building Defects

I see lots of reviews about excellent experience at the purchasing stage. It was like that when we bought our flat. We have a flat in a block in Stockwell, London which we purchased 8 years ago. We have since had no end of problems with the building which we have had a nightmare struggle with Crest or NHBC to fix. Some of the workmanship is unbelievably poor. I for one would never ever buy another Crest Nicholson property - beware.

Ian · 4 June 2021

★★★★★ 5/5

Trustpilot

A satisfying outcome

Lucy was extremely helpful and provided all of the information I required. This has led to a satisfying conclusion with my reserving my prefect home at Henley Gate.

Customer · 8 February 2022

★★★★★ 5/5

Trustpilot

Rachel and Lucy have been so helpful…

Rachel and Lucy have been so helpful during the whole process of buying a house. Myself and my partners are first time buyers so this is a very new process to us and both lucy and Rachel have answered all our questions, rung us both consistently through our the process and made us feel that anything we ask is not to much. I am delighted with the service we have received and I cannot wait to proceed even further with our first home with the help of Lucy and Rachel

Customer · 27 May 2021

★★★★★ 5/5

Trustpilot

Smooth Sailing all through.

A big thanks to Chrest Nicholson and the wider team, you guys always stick to your promises without a doubt. You do as you say and not another way around.

Ola · 6 October 2021

★★★★★ 4/5

Trustpilot

Campbell Wharf in Milton Keynes

We love our new apartment at the Crest Nicholson development at Campbell Wharf in Milton Keynes. The location is amazing and the apartment itself is stunning. Sasha in the sales office and Jamie the site manager could not have been more helpful throughout the entire purchase process. Some of the legal aspects were rather painful and drawn out, but this is fairly normal I know, especially in the current climate - and not something which the sales/site team had any control over. Three months after moving in we still can’t quite believe we live here, it feels like we’re on holiday!

Gill · 19 May 2021

★★★★★ 5/5

Trustpilot

Very good informative

JustAnswer · 17 December 2025

★★★★★ 1/5

Trustpilot

Awful

Awful, dont even deserve 1 star. We moved in 3 weeks ago and within one week our bathroom was leaking into the ceiling into our living room. On inspection it seems like its our toilet as its sewage water coming through. Called to complain to then have two builders sent round with a plunger who then scratched their heads and said “block done”All they did was flush the toilet!!!!!!! The. To be told its your fault as you have been flushing items you shouldnt be flushing. Funny that, only lived here a week and couldnt tell me what ive been flushing. It has been 2 weeks!!!!!! And i am constantly calling, emailing, being given falses promisesI want an ANSWER and a actual fix. No we will send a plumber to you which you have been saying since wednesday last week. Yet today find out you dIdnt have my phone number and had the wrong plot number!!!! Please dont bother with your auto response as that email never gets answered. While writing this i have spent the last 26 minutes trying to get through to the 0333 136 0360 number.If it comes to it ill have to go across the road and scream at the builders as the development is still being builtI have filed a complaint with NHBC, environmental health, local council and papers as this is disgusting!!!

Natasha · 10 May 2021

★★★★★ 1/5

Trustpilot

This company is awful

This company is awful. The Daventry sales women in Monksmoor Park are terrible. They try to intimidate, twist the truth, provide inaccurate information, fail to take any responsibility and blame everyone else across their own business for promises not being kept. Then they blatantly lie! I'm a touch worried about the quality of house following the service received so far. I will post another update once the quality is clear. Advice to you, is stay away from the liars in the salesoffice.

John · 6 May 2021