Crest Nicholson Solihull reviews

★★★★★ 5/5

Trustpilot

Excellent service Brooklands Park

This is my second time reserving a property with the sales team at Brooklands Park and yet again the overall experience was excellent. I would like to thank the kind, informative gentleman for his support during the initial contact, Nathalie for the welcoming and professional follow up, Louise with her informative support viewing of the property, and Alison for her patience and support walking us through the pre-reservation checklist and arranging the next steps.

Customer · 24 July 2023

★★★★★ 5/5

Trustpilot

Becky was extremely helpful

Becky was extremely helpful, knowledgeable and polite. A very professional experience. We liked the last Chesham property and will give it some thought.

Customer · 7 October 2023

★★★★★ 5/5

Trustpilot

Brooklands Park Sales Appointment

Spoke to Natalie at the Brooklands Park development. Very professional service. Thoroughly went through the whole process with me and explained things every step of the way very clearly. Excellent.

Mr · 17 March 2023

★★★★★ 5/5

Trustpilot

Bev was super helpful and we felt like…

Bev was super helpful and we felt like we could trust her for such an important purchase in our life. She is knowledgeable, thoughtful, and fun to chat with.

Customer · 16 April 2023

★★★★★ 1/5

Trustpilot

Would not recommend

Starting from things we have been told that didn't come true to the lack of speed in the service + lack of communication, having to constantly chase up to see where we are with the purchase and what else should we do to complete. Also trying to show the example home to friends while waiting for the completion running into the branch not being open when it's saying it would be open and after calling the line saying the opening hours and me being on said call during the opening hours, leaving a voicemail and none getting back to me, just overall disappointing. This review is for the Ashby branch. Sorry.

Rob · 5 January 2023

★★★★★ 5/5

Trustpilot

Union Place @ Monksmoor Park

Union Place @ Monksmoor Park - Becky. Thank you for your help with the reservation process. Becky made it enjoyable and easy to do. Lots of technical stuff but was explained really well.

Param · 27 November 2022

★★★★★ 5/5

Trustpilot

Absolutely incredible!

My experience was absolutely incredible. As a first time buyer, there’s a lot of information that you need to know (and some that you don’t know you need to know!) and after a viewing at Brightwells Yard in Farnham I feel extremely comfortable and confident. I couldn’t have asked for a better person to have met and spoken with than Sally.

Louisa · 27 April 2024

★★★★★ 5/5

Trustpilot

Hygge Park has exceeded our expectations, thanks to Fran, Simon and the team

From the moment we stepped into the most unique and stylish show home, like no other we’ve seen before we were hooked (and we weren’t even looking to move!). The customer service and sales experience from the Hygge Park team: Fran, Simon, Elaine was nothing short of exceptional throughout our buying and selling process. Fran and Simon went above and beyond to support our smooth move process through a very stressful time with our house chain. In terms of our new home the standard of design, finish and quality is beyond our expectations, and whilst the houses aren’t cheap I feel like we’ve certainly got what we’ve paid for. From the communication throughout, full handover, to moving in and the generous welcome pack (where else would you get a Joe Malone gift and champagne!), even the small number of snags identified which have all been rectified to our satisfaction in a timely manner. The continued onsite support and customer service check in during the months to follow also means that still feel supported and valued. We couldn’t be happier with our new home, Crest and the team! Thank you!

Chicshopaholic · 12 February 2020

★★★★★ 1/5

Trustpilot

Elmsbrook Eco Town

House located at Elmsbrook Eco Town.There are many issues with new build houses I'm awareof that, but this isn't the problem.The issue is that no one is bothered to rectify them. It took Crest "only" 6 months to finally acknowledge the problem with front and patio doors. Something we have highlighted since the very first week since we moved in.After 10 months, both doors were finally replaced. To do this, builders had to damaged the walls. This was done at October 31st. Since then Crest claims that they are unable to provide builders to repair damaged walls. The draft at the front and back of the house is horrendous and we are loosing our heat ...I'm chasing Customer Service few times in a week, but it same old excuse. It's not funny to hear their stupid excuse of lack of builders, when just across the street there are new houses being build constantly.This is just one issue from the list. If you do now want to lose your time chasing customer service, than look for different builders. These people are not worth your time and money

Damian · 8 December 2022

★★★★★ 1/5

Trustpilot

Avoid buying any house from Crest…

Avoid buying any house from Crest Nicholson! Poor build quality and customer service! They use Preim and Encore estate management companies to further extort money off residents! Avoid

Adameke · 12 May 2026

★★★★★ 2/5

Trustpilot

Decent houses, but appalling aftercare

This week sees our first anniversary at Ackender Hill, so a rounded review seems timely. The house is of decent (though not best) build quality, and good design; well insulated and comfortable. Here, some of the trades are obviously poor - kitchen fitters, plumbers, roofers, gardeners are all pretty bad, but others pretty good. This is the luck of the draw, as it depends on the estate.However, there are some big negatives. 1 The conveyancing lawyers on the Crest side were truly awful, slow and lazy, and had to be chased constantly to prevent the purchase falling through. 2 As reported elsewhere in reviews, the inevitable snagging and defect repair work is appalling. A year in and we are still waiting for two major defects to be sorted. Their call centre often does not answer the phone. Email gets an autoresponder, saying they'll get back in 3 days. They do not. Most are simply ignored, a few get response in an average of about three weeks, and are usually off point, miss things, are too late or simply wrong. A good number of email reports get deleted without being read.They seem unable to keep accurate lists of reported issues, action and follow up, and in our case I have on many occasions had to progress matters with contractors myself. They do not seem to have a ticketing and actioning CRM system.3 This seems to be corporate culture. Their head of customer service appears to think she is too important to deal with customers. And their complaints procedure has no independent route: you have to complain via the people you are complaining about. Corporate wise monkey behaviour at its worst.4 Crest on this site are riding roughshod over their planning permission and terms of lease. A year in, we have to put up with incessant, noisy construction traffic and uncontrolled HGVs on residential, occupied streets; it is not unusual to have concrete lorries, HGVs, loaders and dumpers passing up to 100 times a day. There have been a number of dangerous incidents. No speed limits have been imposed. Trucks mounting pavements is common, and the damage is not repaired. Crest have not provided the required parking for site workers, and wildcat parking is not controlled and causes serious nuisance to residents.There are some signs that Crest is beginning to wake up as a result of resident action. But until they get their post-sale care process in order, they have to get a low score.Update after reply from Crest Nicholson 17/11/22:This is a typical, disengenuous, automated response. It is cynical in that it coincides with Crest trying to get Truspilot to take down my review on the alleged grounds that it is not based on genuine experience. I have submitted copious evidence to Trustpilot to verify that is genuine and honest.This was not a complaint: it was a review. I have not yet submitted my full complaint, as matters are ongoing.

John · 17 November 2022

★★★★★ 5/5

Trustpilot

Windsor Gate

We found the Crest Nicholson team for Windsor Gate were really friendly, helpful and informative.

Aneel · 24 February 2024

★★★★★ 5/5

Trustpilot

Morton Park

We are currently in the process of purchasing our property at Morton Park. Our experience to date with the Sales Office team and the Site Management has been excellent. Working within the construction industry ourselves, we have rarely come across a site as well managed as this one. We have had access to our new property on a number of occasions, we have been consulted on some changes to groundworks, the site management team really do strive for perfection. We are looking forward to moving into our new home and we feel confident, that should there be any snagging issues then between the Sales Office and the Site Management, they will be resolved immediately. Buying from this site has restored my faith in buying a new build property.

Jo · 11 September 2019

★★★★★ 4/5

Trustpilot

One very happy customer.

Really shocked reading other peoples reviews. We moved into Fairfield Gardens and it seems a breeze in comparison to others experiences. House is absolutely lovely. Chris the site Manager and George have been on hand constantly to see if anything needs doing and it gets done immediately. Any snagging needed looking at has been done so. Workmen are on site early, but even then respectful and considerate. Michelle, Charlotte and Sasha in the office have been great too. Can't recommend this site enough. Really happy with our house :)

Leepy · 1 September 2019

★★★★★ 1/5

Trustpilot

One of the worst developers I’ve seen…

One of the worst developers I’ve seen or heard of. Billed themselves as “premium” but were anything but. As soon as they had the money they could not care less. House was delayed completion, during which time they lost a back door key telling me don’t worry it’ll turn up. Then when I refused to move in until they redid the hard flooring the workmen had scratched with their tools etc, they lost track of my front door key with Darren Lewis (head of customer service) claiming a contractor had it but they didn’t know who. Found a hard hat on my landing one day after moving in as tradesman had let themselves in while I was at work. No prior warning. Tiling in shower had to be redone as wall leaned inward, bathroom window re done as it was like an Alice in Wonderland door narrowing, kitchen not correctly fitted and several call outs required, was told in confidence by one of their follow up crew that they knock them up as quick as possible, make mistakes and don’t care as they know there is a follow up team to rectify their mistakes and they get paid on speed of completion. I cannot state this more clearly, DO NOT BUY FROM CREST. You will have what was meant to be one of the happiest times of your life ruined and then have to create a spreadsheet of “snagging” (over 100 items) and push, force, follow up, moan at them until they can be bothered to do it.

Matt · 26 August 2019

★★★★★ 5/5

Trustpilot

Crest Nicholson 👍

Siobhan was very personable and honest. Outlined the process clearly. Very forgiving of initial missed appointment!

P.O · 29 January 2024

★★★★★ 5/5

Trustpilot

Kegworth Gate

Sam and Chloe were absolutely lovely and helped us every step of the way. They always kept us informed. They were so kind to let our dog Norma come along to the office so that we could sign some paperwork.

Sascha · 12 October 2021

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I have no idea how they are keeping their reviews higher than 1 star. I've had nothing but disappointment from Crest Nicholson (I live on the Claybourne estate). I wrote a glowing review of 5 stars at their request, prior to completion, (it was fine until we got closer to completion) and that's how they can say ignore the reviews that aren't "verified" which is what I was told. But I had to come back online and tell my story to try to warn people not to fall victim the same way I did. Leading up to completion we were constantly told not to extend our mortgage offer and it would be completed on time. We were told with about 12 hours notice to completion our house would not be ready and we could not move in. You can imagine with such little notice what hell this caused. Also they never called us to tell us this, we turned up and asked. This continued every day for nearly a week. They kept saying it would be ready the next day then the next then the next. Nobody communicated with us, it was always us chasing them. When we finally did move in, we had nothing but issues. We moved in during August and my house (end of october) is still riddled with issues. They say they wont come and fix any problems at the moment because they want to focus on the properties they are still building to get them finished for their financial year. My garden still has a large trench in it with rubble and gating left everywhere due to them making my house on a steep incline, despite constantly telling me you'd never notice the incline and it was written into our contract it wouldn't have a big drop etc etc. It was just a complete disaster of a garden. I've complained to the top level of people from Crest as every time I complain nothing gets done, but surprise surprise they don't care either. Once they've got your money, they're done with you. Please save yourself the trouble and avoid them at all costs!

Tess · 28 October 2022

★★★★★ 5/5

Trustpilot

Martin is very good

Martin is very good He took the time to listen and understand our requirements and then handled the sale with great efficency Very good experience

Customer · 9 June 2023

★★★★★ 1/5

Trustpilot

I am very disappointed that we have not…

I am very disappointed that we have not had any resolve fromCrest Customer Service to an ongoing issue of ‘sewage flooding/ drainage costs’ we had to bear, after 3 years of trying! After numerous reminders and requests from residents for our refund we have yet to get any reassurance when this will be .

Sara · 24 July 2024

★★★★★ 5/5

Trustpilot

We had Daisy show us round the Henley…

We had Daisy show us round the Henley Gate site and we couldn’t fault her. She was knowledgable and answered all of our questions.

Customer · 30 May 2026

★★★★★ 5/5

Trustpilot

Sam and Maria were friendly and helpful…

Sam and Maria were friendly and helpful making us feel welcomed.

Keith · 20 April 2024

★★★★★ 1/5

Trustpilot

Absolutely ruined a dream home

Absolutely ruined a dream home. Do not trust them 1 bit once they have your money they could not care less. Our house was the 1st built on the street. We lived for a year with houses going up around us. When we moved in we were told repeatedly by Crest onsite team that any cracks would be fixed as we have the works around us. Yeah right. 1 year on your refusing to fix works wrong from day 1 now your not around. The after care is absolutely awful. Try talking to the midlands MD pathetic responses hiding behind his secretary. I have been told by a crest site manager that after covid things have changed and they are penny skimping more. I would NEVER buy Crest do not believe the hype. Check social media for any development you may be interested in. Hundreds on our estate feel the same. COWBOYS

Julian · 13 September 2022

★★★★★ 5/5

Trustpilot

Albany Wood Bishops Waltham

From dealing with Jan and Lynn on the day we viewed the property at the last minute to Hayley who took us through the reservation process. The whole customer experience so far has been excellent with great prompt communication from everyone. Can’t wait to move into our new home.

Sue · 2 October 2024