Lovell Snaith reviews

★★★★★ 1/5

Trustpilot

plumbing leaking

Today My downstairs toilet ceiling started leaking.It seems not a small problem，You have cut two holes in the ceiling of my living room to fix the pipe inside, the plumber who repaired said that the pipe inside was not tightened by the builder before, and now damp patches on toilet ceiling, just moved into our new house in May .The brand new house, the water pipes in the walls are all leaking, Please do a thorough inspection of the quality of the interior of the house!I’m afraid our house has many hidden problems.

Xiaolong · 28 September 2022

★★★★★ 1/5

Trustpilot

terrible service ! NO customer service !!!!

We just moved to the new house only 4 month ,there are so many problems .I can't believe this is the new building in the UK！we reported all the problem ,but there are still many many problems. they skipped my phone call ,skipped my email !I think they didn't really check whether the house was qualified and sold to me.when I moved in the house, 1 Ensuite started leaking, The roof of my living room kept leaking, and the staff sawed through the ceiling of my living room and found that the water pipes inside were not tightened at all. at the rainy day, the outside also started leaking,because the gutter is Brocken!!2. The roof tiles are uneven and no one comes to repair them.3. There are cracks on the surface of the refrigerator in the kitchen (In June they told me that they could book new surface for me, and then I had to wait about 10 weeks, and they would replace it for me, because it was a problem that I had before I moved in) but I called customer service today The staff at lovellcare told me that it cannot be changed!!!4, Fridge Freezer Drawer are broken, same was reported nearly 4 months ago and still not fixed as part is on order they say.. please wait, today told me not responsible! ! !5. The bricks at the door were smashed by their staff, and no one repaired it for 3 months. I am a mother of a 7-month baby. I need to use pram every day, which is very inconvenient. I asked for three months, but no one repaired! ! !This is the worst service I've ever seen in the world, they just want us to give them a good review, and when I did, they ignore all our problems, our family even had to go to a hotel because of leaks in and out of the house!all problems were reported…was reported nearly 4 months ago and still not fixed .I called customer care five times this morning ,they answered my call because I changed another number！！！ I was really angry about such a service and she told me she would write me back and tell me someone will come and fix my main door next week , because my door has always been a big hole! Can't walk normally! ! ! But until now at 21:25, no one has contacted me! The same thing happened in the past four months.

Rebecca · 27 September 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service! Once they have your money they take forever to rectify any issues or even more concerning is they try to cover it up. From the start Lovell Left our house with over two hundred snags and said it had been snagged which was not the case. Lovell left our rear garden with building rubble which included broken bricks, roof tiles, broken peices of ceramic tiles, nails, cement and clay.We have had several landscapers in who refuse to lay lawn on the clay and building rubble which Lovell tried to tell us is top soil. They eventually admitted there was building rubble and removed the rubble from some parts of our rear garden six months later. However the clay and rubble mixed in it still remains.The condition of our front garden was better than the rear and they did remove the rubble and clay from the front and replaced it with top soil. However due to the fact they can't get a digger in the rear garden they want to do short cuts. We are still waiting almost a year on for our top soil in our rear garden so we can have a lawn. We have young children and this was meant to be a family house with a nice garden for them to enjoy and play in. Instead our children can't understand why Lovell have made them wait so long to try to get our garden sorted out. They have been injured by the rubble left in our garden, Lovell simply don't care. We have had to resort to using our front garden which with a toddler and cars not very practical.

N · 22 September 2022

★★★★★ 1/5

Trustpilot

Lovell Homes - Glow Garren

Lovell Homes Glow Garren. The only poor quality property we have ever owned. The remedial works carried out have been pitiful, poor standards, incomplete work and a very defensive response. Despite earlier positive signs of a more engaging and supportive approach, that has since lapsed. The response from managers who are supposedly customer focused is at best defensive and arrogant. We will never buy another Lovell Home again! We took possession of our property March 2024, we have been more than patient! Pathetic.......

NL · 23 October 2024

★★★★★ 5/5

Trustpilot

First impressin

William park gives a great homely feeling. Its clear visually that houses are well built and speaking to a couple of residents, I felt that they were satisfied with the purchase. I also feel that houses are reasonably priced. Unlike old properties - new bulit are not going to be cheaper to buy first time due to the rising cost of building houses. Sales team is very helpful and friendly. I look forward to have the finished product.

Muhammad · 5 December 2022

★★★★★ 1/5

Trustpilot

If you like to be ignored by customer…

If you like to be ignored by customer care over significant issues, have rude and ignorant workmen use your driveway then it’s the perfect developer for you. Especially with out of plumb exterior walls and internal out of square walls. Just appalling that they can get away with it. Best £200K we’ve ever spent. If you like to be ignored by customer care over significant issues, have rude and ignorant workmen use your driveway then it’s the perfect developer for you. Especially with out of plumb exterior walls and internal out of square walls. Just appalling that they can get away with it. Best £200K we’ve ever spent.

Jordan · 17 September 2022

★★★★★ 1/5

Trustpilot

Shocking

Shocking - bought a house in 2016 only to be told when selling it that, and this is quoted text: "Good morning,Please see the response from our technical team-I have received a response from Building Control to say that unfortunately a completion certificate has not been issued as the insulation and seal was required to the loft hatch. They are asking if the homeowner can provide a photo showing the loft hatch open so they can see the insulation and seal and also a photo with the loft hatch shut. Hopefully this would be sufficient to resolve the issue. Please could you provide us with their request and we can move this forward for you.Kind regards"How can you be selling houses that don't have the correct documentation!?

Anonymous · 12 September 2022

★★★★★ 1/5

Trustpilot

I feel compelled to leave an honest…

I feel compelled to leave an honest review for anyone considering moving here, because the reality is very different from what was presented during the buying process.

Shade · 3 May 2026

★★★★★ 5/5

Trustpilot

Holmewood

My daughter and her partner were let down at the last minute by another developer and we happened upon Stephenson Grange at Holmewood. I am so pleased we did. The sales executive, Jo James got us in at the last minute and showed us around all the show homes giving personal tips and professional recommendations to a young couple. They put an early bird deposit on a plot which is ideal and Jo has kept them up to date throughout the build of their new home which they have now reserved. I have found Jo to be engaging, professional, helpful, open and honest since we were first welcomed and I would highly recommend. In fact, we are also thinking about moving to the same development should something become available.

Tim · 30 August 2022

★★★★★ 5/5

Trustpilot

Easy process

Sales lady really helpful. Extremely easy process so far!

Emilia · 6 January 2026

★★★★★ 5/5

Trustpilot

Highly recommended

Good service at all levels from start to finish. Very well built bunglow. Excellent geographical location and reasonable prices. Thank you Matt and Jo.

Muhammad · 1 June 2023

★★★★★ 5/5

Trustpilot

Rosann was so helpful and was very…

Rosann was so helpful and was very informative! She made us feel very comfortable and made picking our new home very enjoyable! She was more than happy to answer any questions we had which was very helpful

Taylor · 18 December 2021

★★★★★ 1/5

Trustpilot

After care is shocking. Never buying from Lovell again

Sales team were good but once moved in the after care team are shocking, their not interested in any problems you have. Three visits to fix a tap and still faulty so gave up in the end. The bath leaked into the kitchen they came to put stain blocker on the ceiling and didn’t paint it which left a bigger stain so had to take another day off work for them to come back to paint it but looks like it’s been done with some random paint they had on the van so also gave up with this issue. There’s that many cracks appeared in every wall and ceiling in the house so got them back to sort it out. I received and email from them saying they will fill and sand all cracks and re paint, the painter turned up with no paint but filled all the cracks but didn’t sand any down, I rang them to see when it was being painted which they said their not painting it now as they didn’t realise it was a show home so now I’m left with dark filler patches all over the house which looks a right mess worse than seeing the cracks. We now need to decorate the whole house which is causing stress on my family. They offered me £200 towards getting it done which might just buy the paint brushes. They have no care what so ever which is why I would never buy from them again. Your after care team will ruin your business. SHOCKING

Anonymous · 14 August 2022

★★★★★ 5/5

Trustpilot

Ema, Tom and Raheel

Ema, Raheel khan and Tom was very helpful to understand and sorting our problems . We are looking forward to buy a property in Cockermouth. Thank you.

M.banu · 10 February 2023

★★★★★ 5/5

Trustpilot

Gaynor was amazing to deal with.

Gaynor was amazing to deal with.She made sure we felt comfortable,she explained everything to detail.Every question we had was answered to satisfaction. Would recommend anyone to use Lovell.

Ashlee · 5 January 2023

★★★★★ 1/5

Trustpilot

They don't care post sale..

Lovell started off so strong with the purchase however their recommended solicitors were terrible and nearly responsible for the sale falling through multiple times. Once in the house everything seemed great and a few problems were sorted out, however in the long run they just don't care. We are on the Louth estate where they have abandoned finishing grass verges and sorting out problems within the first year for a new development at the end of the road. We have weeds the height of myself growing out of the incomplete verges that are now blocking vision coming out of our drive and spreading into the gardens. Money paid in a maintenance fee has gone nowhere and the complaints procedure is none existent, over 30 days waiting for the response and nothing. I know of other neighbours on the same estate with equal frustrations, poorly fitted parts and bad plumbing with no custom service or solution in sight.

Ross · 2 August 2022

★★★★★ 5/5

Trustpilot

So far, so fantastic!

Everything from initial appointment to reservation has been superb. Lloyd has been fantastic in answering any question and is very knowledgeable. So far so good!

Kelly · 11 April 2023

★★★★★ 1/5

Trustpilot

Useless

Moved into the property end of may, rang up on the 1st of June for a few repairs and still waiting now. I've had people showing up unexpectedly about said repairs, saying they was going to order replacement to then schedule a day to fit it to then not show up, given me appointments then not showed up.they ha e asked for video evidence of said repairs to have them send the replacement out and to have me fit it myself. Lack communication and will use any excuse to not come to the property. Absolute disgusting.

MELISSA · 21 July 2022

★★★★★ 4/5

Trustpilot

Overall happy with the experience

Overall happy with the experience since reserving a plot and now going through to purchasing the house. Two things that can be improved on, it is really hard to get in contact with Sales Executive and no one answers the phone. This was frustrating because I was wanting to enquire about houses, availability and process. Secondly, the early bird/reservation process is not mentioned anywhere and I would have missed the chance to reserve a plot if it wasn't for asking on the web chat (after having already spoken to 3 people). I had been waiting for availability to be released on the website and did not know I needed to go through approvals beforehand.

Mai · 19 July 2022

★★★★★ 5/5

Trustpilot

Well done!

Impressed with way the company supports people in so many ways and Dulce was incredibly helpful and effective in helping me make my decision.

Avril · 30 April 2023

★★★★★ 5/5

Trustpilot

Cannot fault their onsite customer service

Both Mark (Site Forman) and Mark (Senior Finisher) have, and continue to be, excellent and nothing is too much trouble for them. When moving into a new house to have the level of reassurance we have from them on any queries we have, means everything.

Heidi · 12 November 2024

★★★★★ 1/5

Trustpilot

Nightmare, never again!!

2 months after reserving a plot I feel an upto date review is a must. I see now why they ask you to leave a review so early on in the process, as my initial review was positive and I couldn’t fault the sales office staff. It’s took us almost 8 weeks to exchange, when on reservation we were told this part of the process should be completed within 28 days. We had everything in order and paid our deposit as requested within the 28 days. We reserved a Lovells home from a Lovells sales executive at a Lovells sales office, but when it comes to delays and complaining, Lovells are only interested in passing the book and don’t appreciate the impact the delays in the process have had on us, both mentally and financially. I’ve had to log a complaint formally to even get a phone call off someone, but still all I got was basically sorry it’s not our fault. I’m sorry too, sorry that I ever started this process with them. They’ve ruined what should be one of the most exciting time and day in our lives and don’t give a damn. Never again would I buy from Lovells or recommend them to anyone. Angry and disappointed.

FTB · 30 June 2022

★★★★★ 1/5

Trustpilot

Left the estate like a bomb site for two years

I live at lakeside, Doncaster. The houses have been fully sold now for nearly a year yet the roads have not been completed, there are weeds growing everywhere and no builders on site. I have been in my home for two years in September and I'll need new suspension on my car soon with the amount of humps in the road.Customer service don't seem to know what is going off, most of the residents on the estate email them weekly and nothing happens. It is if we have been forgotten about.This is not the experience you expect when buying a new home, really terrible experience.

M.S.C · 29 June 2022

★★★★★ 1/5

Trustpilot

Very poor after care support

We bought a Lovell home in Morgan Glen Larkhall. The house was great until small issues became a nightmare with getting resolved. We have been in the house over a year now and still have a horrible draft in our hallway, even after a new door was fitted. We were also sold the house with a double tree line, this has turned into a workman scattering twigs on a hill! We continue to wait for our issues to be resolved, very disappointing for a 5 star builder.

G · 26 June 2022