Trusted Agent profile · Snaith
★★★★★
843 reviews across 1 platform
Butt Lane, Snaith, DN14 9DP
Lovell's office in Snaith, at Butt Lane, is rated 4.1 out of 5 across 843 reviews on 1 platform.
Every review we hold for the Snaith office, from every platform, shown as written. First names only.
5/5
TrustpilotNew owner
Overall experience is excellent and I am happy with the on site customer service,especially Brian the site manager.He’s very helpful and I I commend him for that.
Hello Michael,Thank you for your lovely review, we are happy that the team were able to help as much as they can to ensure he had a great experience.We will pass on your comments to the teamKindest RegardsLovell Homes
3/5
Trustpilot[Resolved] No respect the 14-day cooling off period!
At the beginning, when we were looking for an apartment, every thing was smooth and the staff were helpful. We ended reserving a flat with Lovell on 4th of Feb in 345 Park Place. During the cooling off period, we cancelled the reservation and requested the refund to be processed (which we have legal entitlement for according to the reservation terms and conditions) as we cancelled within the 14 days.It's been over a 45 days now with multiple back and forth. The company is very unresponsive and they keep saying that "they are looking into it".--UPDATE (moved the rating from 1 star to 3 stars)After writing the review, they did get in touch with and resolved the problem very quickly. I have received the refund. Thanks for the help in resolving this.
Yahia, I would like to apologise for the delay and will contact you directly to discuss. Lovell
1/5
TrustpilotBeware
My son moved in to this property it obviously hadn't been passed off and was not up to building regulations no hand rail on stairs , couldn’t have passed air test as 2” gap under back door , walls moved not been screwed down . The lads left on site and in the site office are trying there best to sweep up the mess left behind and are taking most of the flack some of it from me for which I apologise the aim of this review is to point out that those at the top are the problem. This sort of treatment wants bringing up in parliament the building companies are atrocious and getting away with murder and that all the true appalling reviews get pushed to the end look at all reviews before proceeding with this company .
Thank you for providing us with further information so we can investigate the mater for you. Kind regardsLovell Homes
5/5
TrustpilotLloyd is very informative attentive
Lloyd is very informative attentive, lot of patience, very thorough with his job and also very knowledgeable and helpful. We are very happy with our experience with Lloyd.
Thank you very much for your 5 star review! I have passed your positive comments onto Lloyd and the team at Locke Gardens.
5/5
TrustpilotExcellent service from patient staff
We recently purchased a house from Lovell with the help of sales executive Jade. With impressive patience and delligence, she answered our endless questions in detail despite her busy work. She showed great understanding of our concerns by sharing the experience from other buyers and how they dealt with their problems. On the day when we did our flooring selection, she even reminded us whether we would like to add a towel hanger in our bathroom, which was the item we inquired a few times when she walked us through the showrooms. It just slipped out of our minds during the selection and she was the only one that remembered it. Her passion at work and her genuine attitude towards customers were definitely two of the reasons why we made our final purchase.
Thank you for taking the time to write your lovely review. I have passed your feedback to Jade and she is delighted. Many Thanks from The Lovell Homes Team.
1/5
TrustpilotThe customer service couldn't be poorer…
The customer service couldn't be poorer if they tried. Where to even start with the issues. We where verbally promised at date of reservation and when we exchanged that there qoukd be on road parking available and if they had to do works we would have written warning. Lie. We have 2 cars and a work van which I don't think is unreasonable. Work van needs to remain near the home as partner does call outs through the nights and weekends. I'm also classed as disabled to note. 3 times now I have come home from work to find the pavement missing and road parking on the 3 closest streets also blocked. This is with 0 notice. They are incredibly belittling to young women. I was 21 when we bought this house and multiple lovell contractors have asked for my mum to sign since she's the owner. Nope it's mine. No one listens and only speaks to my partner. Again only contact him around coming to fix snags yet its my schedule they will be working around. On top if expecting us to be home 24/7 and they can come when ever. Many snags ans lies through this process. You'll only have a 20cm gradient in the garden however it's got more dips and bumps then tubbyland which is great for myself being disabled so cannot use the garden. Regularly ignored and responses taking weeks, customer service phone line are rude and unhelpful. We had a major water leak which left water coming out of our fuse box, they wanted to only send a sparky. No we needed a plumber and a sparky. Could go on and on and on but just don't buy a lovell home. Don't waste your time
Hello Amelia,We are sorry to hear about the issues you have raised, we have passed this on to our Customer Service team and someone will be in touch with you this afternoon.Kind RegardsLovell Homes
1/5
TrustpilotBe cautious when dealing with these…
Be cautious when dealing with these housing developers, they’re only interested in your money and show no regard for customer service or aftercare.I purchased a shared ownership property in August 2024 through Platform Housing, and as a first-time buyer, I admit I was naïve. However, the audacity of these developers is beyond belief. On initial inspection, everything seemed fine, but the real problems emerged after moving in:1.Drainage Issues: Every time the toilet is flushed, the pipes make an incredibly loud clanging noise. Despite having someone inspect it, I was told it’s a manufacturer issue with the toilets, so they refused to fix it.2.Poor Flooring: In the master bedroom, there’s a large square cutout in the floorboards, clearly a quick fix by the builders for some reason. This has resulted in creaky floorboards, which wasn’t noticeable during inspection but became apparent once the furniture was in place.3.Damaged Pavement: There are cracked and poorly repaired tiles and bricks on the pavement.4.Missing kitchen cupboards. The exact replica of my home is opposite and the neighbours kindly allowed me to check out their new home. It was then I realised that the cowboys forgot or consciously did not complete the kitchen installation. I chased and chased and they finally agreed to install these however they installed them incorrectly and do not align with the rest of the kitchen cupboards.5.Heating and Boiler Problems: While these have finally been fixed, it took months of chasing for anyone to take action.Since August, I’ve been trying to get these issues resolved, but nobody has taken responsibility. I’ve been passed from one person to another with no apology or acknowledgment of their failures. I am completely exhausted by this ongoing nightmare.If I could go back, I would avoid Lovell Homes at all costs. A friend of mine with a large social media following has kindly agreed to raise awareness about these substandard practices to warn others about their “cowboy” approach to building homes. I urge you to save your money and buy elsewhere.
5/5
TrustpilotHyacinth was very helpful
Hyacinth was very helpful, easy going and knowledgeable. She explained the whole process clearly and concisely making the whole experience an absolute breeze to go through
Hello Harpinder,Thank you for your lovely review. We are glad Hyacinth was able to help and support you through this process of buying a new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
2/5
TrustpilotUnfortunately nothing went too right…
Unfortunately nothing went too right once we had had our offers accepted (purchasing multiple properties).From the sales side, it's disorganised, hard to get hold of anyone, paperwork missing or not provided. Customer service is a shambles which wouldn't matter so much except for the large amount of "snags" that we have experienced across 8 plots. The Site manager who I was told by others on site is new and learning makes nothing happen and so we are chasing snags for months. I've been made to feel like I'm a inconvenience for raising issues that just shouldn't happen in the first place.These have been a great investment for us so it's a real shame that we have had such a bad experience and would therefore not recommend buying through Lovell's. A positive - the houses themselves, once snags are done, have good curb appeal, good layouts and make lovely homes. Also, Blossomfields as an actual site is a great location.
Hi Isabelle, Thank you for your review. I have passed your comments onto customer care and the site team to look into further. Kind Regards, Lovell Homes.
5/5
TrustpilotCustomer care
It is our 1 year anniversary of moving into our Lovell home at All Saints Green.It has been fantastic having Matt Russell and Mandy Allen on site to keep us up to date with the progress of the site. The communication from them has been fantastic and they have made the move, and settling in process a great experience.
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our sales team, and we have passed them on directly to Matt and Mandy, who we know will be very happy to read them.Thank you again Jackie, we hope that you are very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotFriendly, helpful & knowledgeable
The helpfulness and friendliness of Matt & in earlier days - Amanda.We were always made to feel welcome and given time for voicing any concerns.Since moving here the friendliness has continued and it is a pleasure to know that any questions gets answered.The helpfulness and friendliness of Matt, John and Mark are exemplary and a credit to Lovell Homes.
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt, Mandy, John & Mark, who we know will be very happy to read them.Thank you again Sheila, we hope that you are very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotExtremely helpful!
There was nothing more they could do for us, everything went extremely smoothly. At every opportunity they went above and beyond, really impressed with the service
Thank you for taking the time to write your review. We're so pleased to hear you are happy with our service. I have passed your comments onto the team. Many Thanks Lovell Homes Team
5/5
TrustpilotEllie was professional
Ellie was professional, clear & made the whole process very easy
Thank you Nikky for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham.It's wonderful to read your comments about our sales team, and we have passed them on directly to Ellie, who we know will be very happy to read them.Thank you again Nikky, we hope that you will be very happy in your new Lovell home!The Lovell Team.
1/5
TrustpilotSandwell homes contracted Lovell who…
Sandwell homes contracted Lovell who contracted sycamore windows who fitted windows non compliant to building regs. Self certified Fensa. Another window company, builders have said the windows shouldn’t have been fitted without a lintel assessment and lintel replacement. Nobody has any pre installation survey reports. No evidence to say works done is building compliant. Lovell no records. Council blaming Lovell. Say no records. Sycamore Fensa certified blaming Lovell. So all of them passing me onto each other for non existent records. So bad practice no record keeping and even worse breach of building regulations. I’m left with huge bill to rectify their error to replace lintels, bricks, render and internal plaster etc. They are all to blame.
1/5
TrustpilotTELBURN WAY SCOTLAND!!! Utter shambles of a company
Utter shambles of a company. Customer care is non existent. Multiple members of staff have given me incorrect information. I am due to complete next week still have no idea if I’m getting my house or not. Works still ongoing. Road outside isn’t even laid. Have been told it isn’t safe to do a home demo until the day we get our keys. They will not send me pictures of inside. Have been advised that the painting will be finished this weekend however I still don’t have a kitchen sink or taps? Dread to think what my property looks like inside. CML/Habitation isn’t getting done till the day before handover making it impossible for my solicitor to get funds from my lender. Lovell homes are setting me up to fail. This full experience of buying my first home has been ruined by the lack of service from Lovell Homes. Clearly taking FTB for a f****** ride! Somehow I was booked in for a home demo 25th November, turn up to be told they have no hard hats so can’t let me in. HOW EMBARRASSING FOR LOVELL?! actual laughable the amount of incompetent staff work for Lovell Scotland
hi Karen,We are sorry to hear about the experience you have had on your journey with us so far. This is not a representation on how the journey is meant to be with Lovell. We understand that the Regional MD for Scotland has been in touch with you to reassure you on handover and we can only hope to turn this experience around for you from now on. Kind regardsLovell Homes
1/5
Trustpilot5* builder more like 1*
Been in the property 8 months and we still have issues outstanding from when we moved in. Build quality absolutley shocking. We were left with a hole in our downstairs toilet wall for 6 months as they laid flooring over the waste pipe which was sitting above level, causing a lump, they tried to cut the waste pipe to level the floor and there was subsequently a leak. They still havent bothered to fix it and have offered to hide it as they cant be bothered to do the job properly. We also have issues accessing and leaving our house as the door gets jammed, our fridge is bent, there is paint splatters left all over the kitchen side which we can't get off, they have mismeasured the boxed off area around the stairs which means the lounge door won't open fully, instead of fixing the problem they came round with a doorstop, our lounge door hits the door frame, there are knocking noises any time the taps are on in the upstairs bathrooms, our windows get jammed, We have no fence in our rear garden and should of had hedging to screen the property at the rear, they put twigs in. All properties on this development should of had a shed/bike storage installed as per the plans they submitted to the council, they haven't bothered and as such we've had to submit a breach of planning. Oh and our patio floods. Avoid at all costs.
Thank you for taking the time to write your review, we are disappointed that you have had these issues. I have followed up with our customer care team and understand your outstanding issues are in progress. We recognise and apologise that this has taken longer than we’d have hoped, please do reach out to your Customer Service Team if you need any further help. The Lovell Homes Team
5/5
TrustpilotThis is our first brand new house and…
This is our first brand new house and we where really looking forward to moving on to the sycamores Kirkella, overall our experience has been great, we’ve not had many snags and most have been rectified really quickly apart from one , we’ve got some metal fencing that is supposed to be in the front garden but it’s been sat in my back garden for 6 months!! Apparently waiting for posts which are delayed, I have a friend in hull who could have manufactured the posts in approximately 1 week , please could you sort out before Christmas, I would like to add that Sharon in sales office and Kieron site manager are a credit to your company, would love to give 5 stars if possible, UPDATE , great response from Lovell, had the new fencing put up today after only 3 days from review!! Great work guys
Hi Charlie, Thank you for your review. We would like to apologise regarding the fencing issue and I have passed this across to our construction team to rectify this as soon as possible for you.I will make sure to pass your kind comments onto Sharon and Kieran. Thank you again, Lovell Homes
5/5
TrustpilotThe customer care was fantastic.
Excellent customer care and all done very efficiently. The work done was perfect. Thank you.
We're happy to hear that you had an excellent customer experience and that our work met your expectations. We appreciate your kind words and thank you for your feedback.
1/5
TrustpilotMassive leak from roof and ignored by Lovell
Bought a new build house in 2015 in Manchester. Very poor aftersale customer services since, especially after 2 years they do not reply to any questions and asked that we discuss with NHBC. Now NHBC accepted our claim with persistent roof leak into upstairs bathroom all the way down to downstairs kitchen, ceilings and walls are full of black mould. Lovell did not send builders to attend with NHBC to asses the claim, and neither responded to request to fix the building issue within expected timeframe after the claim was approved by NHBC. NHBC said they could only offer a fixed sum of money for us to get our own help- we had tried contacting other builders but no one would want to fix this mess, they must have sensed it is not a straightforward building fault! I thought we could at least have had sone communications from Lovell but they just ignored the claim- basically could not care less.As with all other feedback, pre sale customer services can be quite charming, but since we moved in and especially with this massive leak from the roof- they could not bother less it seems.Update: 16/11/22 - received a call from Lovell customer services stating they did not receive contact from NHBC and asked that I contact NHBC.I contacted NHBC who confirmed they had informed Lovell but the outcome was to offer money as Lovell did not offer builder.I contacted Lovell at Manchester who looked into the system and clarified they had indeed received request from NHBC 2 weeks ago and had replied back to them - but they declined to let me know what their reply was, and asked that I speak to NHBC, and that they had nothing else to add.
Hello,Thank you for your review. After doing some further investigation, I can confirm that we have had no contact from the NHBC regarding the damage to your property. I have been in contact with our Customer Care team who will be in contact with you today. Many thanks,Lovell Homes
4/5
TrustpilotThe buying process is easy
The buying process is easy and Tanya is very helpful with information and next stepsSo far it’s been a good experience
Thank you for your review! We are pleased to hear that you are happy with the process and that you have had a good experience to date. I have passed your positive comments onto the sales team. We look forward to welcoming you into your brand-new Lovell Home.
5/5
TrustpilotLovell's representative Neilesh…plot 51 Castleward. Derby.
Lovell's representative Neilesh Majithia has been extremely helpful throughout the entire buying process so far. Appreciated Nilesh's experience.
Hi Bill, Thank you for your positive review!I have passed your comments onto Nilesh and the team and we look forward to welcoming you into your new home.The Lovell Team
1/5
TrustpilotTerrible experience - not worth 1 star
We reserved a plot at Weston Woods, a show home that was not only complete and was furnished. We were pressured to exchange contracts early or the house would be placed back on the market. We in turn encouraged our buyers to exchange quickly. When the exchange day came Lovell would not give a completion date. They then bumbled about for weeks giving excuses and letting us know everything was alright. Our buyers got sick of waiting and pulled out and we lost the house because of Lovells incompetence.Cost us several thousand in legal fees searches etcAvoid like the plagueWe lost our sale because of the ineptitude of Lovell.We were given a date for completion and when we came to exchange they would not give a completion date. Their poor communication cost us our buyer
Thank you for your review. It is industry standard that exchanges happen within 42days. Extension can be requested and granted. When buyers lose their purchasers we do work with them to try and maintain the sale. However, this isn't always possible. Kind regards Lovell Homes
5/5
TrustpilotPurchase of a house. The experience of buying a house at Locke Gardens was made simple and easy by Lloyd. Very pleasant man and not too pushy.
The experience of buying a house at Locke Gardens was made very quick and easy by Lloyd. He was very pleasant and easy to deal with.
Thank you very much for your 5 star review Clive. I have passed your positive feedback onto the sales team. We are very pleased to hear you are happy with your experience so far and we look forward to welcoming you into your brand-new Lovell home.
1/5
Trustpilotplumbing leaking
Today My downstairs toilet ceiling started leaking.It seems not a small problem，You have cut two holes in the ceiling of my living room to fix the pipe inside, the plumber who repaired said that the pipe inside was not tightened by the builder before, and now damp patches on toilet ceiling, just moved into our new house in May .The brand new house, the water pipes in the walls are all leaking, Please do a thorough inspection of the quality of the interior of the house!I’m afraid our house has many hidden problems.
Thank you getting in touch. I have followed up your issues with our customer care team who have spoken with you this afternoon and advised that any emergency should be called through to our office. They are working with the team to resolve your problems and will be in touch shortly. Kind regards Lovell Homes
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