Every review we hold for the Smith Building office, from every platform, shown as written. First names only.
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5/5
GoogleI can't fault John and his team here at MorfittSmith. They've been extremely attentive and always followed up enquiries promptly. I have now entrusted them to take on my future rental portfolio after having such a great purchasing experience. I feel they truly care about your custom and listen to all your needs. They have been incredibly helpful in all aspects of property including advice and assistance. I wouldn't hesitate to reccomend
Sarah Β· 14 March 2026
Agent replied Β· 14 April 2026
Hi Sarah, thank you so much for your kind review! We're so pleased to hear you are happy with our service. All the best :)
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5/5
GoogleA very friendly professional team. John Morfitt went above and beyond - he kept me and my solicitors informed every step of the way. Contacted mine and buyers solicitors when things were slowing down to speed up progress. I would definitely reccommend to anyone.
Donna Β· 31 March 2026
Agent replied Β· 14 April 2026
Hi Donna, thank you so much for the review! We're so pleased to hear you are happy with our service, all the best! :)
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5/5
GooglePersonal Service, No Bots, timely updates and a FAST SALE.!
Thats what i wanted and thats what i got when choosing the team at Morfitt smith , i didnt want a a big company where i got lost in the system ,documentation and bureaucracy, i wanted a local highly polished agent with a great online presence who could market and sell , my house was quickly valued, was priced expertly well these guys took excellent images to show the property in its best light and away we went , its no exaggeration that i had viewings stacking up within a day and i sold in just over a few weeks after a few offers fell short , i had great contact throughout the process right until my completion , a really friendly team of people . these guys are on the ball at every point , a big thanks from me especially to karen , john and Mellissa . thanks guys youve all been totally brilliant and you cna be sure i will come to you again .!
Perry Β· 10 April 2026
Agent replied Β· 14 April 2026
Hi Perry, thank you so much for this fantastic review! We're so pleased to hear how happy you are with our service, it was a pleasure working with you. All the best! :)
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5/5
GoogleI had the pleasure of working with Morfitt Smith and I couldn't be more impressed with the service I received. From the very first interaction, Rachel & John were very professional, knowledgeable, and genuinely dedicated to helping me sell my property.
Rachel was fantastic throughout the whole process and the communication was excellent, always keeping me informed and answering any questions I had promptly. What really stood out to me was the attention to detail and the willingness to go the extra mile. Whether it was offering helpful advice or negotiating on my behalf, Rachel handled every aspect with care and expertise. I always felt like I was truly in good hands.
I would highly recommend Morfitt Smith to anyone looking to buy or sell property. Their exceptional service and dedication make them truly stand out from the rest!
Aysha Β· 27 October 2024
Agent replied Β· 10 November 2024
Hi Aysha, thank you very much for your review! It's been a pleasure to work with you.
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5/5
GoogleHaving not moved house before, I was anxious and sceptical about the process. Morfitt Smith could not have made moving any easier. The whole team were amazing and went beyond my expectations. Mel was really friendly and honest when valuing my property. Ben and Danielle created a great online property profile and I received weekly updates without fail from John. He explained the whole process as we went along, went beyond his duties to find out information when it was really needed and was professional at all times. Fabulous, honest and professional practice from the whole team. I will never use any one else to sell a future property through. Thank you all
Joanne Β· 23 September 2024
Agent replied Β· 10 November 2024
Hi Joanne, thank you very much for your kind review! All the best.
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5/5
GoogleI bought this house very smoothly with Karen's help. Karen is a very responsible and patient consultant, and I highly recommend her.
Jie Β· 14 March 2026
Agent replied Β· 14 April 2026
We really appreciate you taking the time to leave us a review. Itβs great to know you were happy with everything, thank you for choosing MorfittSmith!
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5/5
GoogleWe were shown around our lovely new home by Melissa and immediately fell in love with it. The whole process of selling our house to buy the property was lengthy especially as we were inpatient- but staff at Morfitt Smith were always pleasant and helpful- so thanks (and we are never moving again!!!)
Patsy Β· 14 March 2026
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5/5
GoogleRachel was the most amazing agent. Helped me through a very long and turbulent sale. She was always very patient with my requests and I canβt thank her enough!!!! :) (I also found out today when searching my emails that she actually helped me buy the house initially in 2019 π€£) THANKS RACHEL! β¦
Antoni Β· 21 April 2025
Agent replied Β· 29 May 2025
Thank you for sharing your wonderful experience, Antoni! We're thrilled to hear that Rachel provided such exceptional support during your sale. It's great to see her commitment to our clients recognized! We appreciate your gratitude and look forward to assisting you again in the future.
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5/5
GoogleThe team at MS have been great in helping us sell our 2 bedroom flat in Netheredge. We were away for much of the time that it was on the market due to a family bereavement and they kindly did most of the accompanied viewings for us. Rachel kept us up to date with developments and overall it has been an excellent service at a very competitive price.
Denise Β· 5 August 2024
Agent replied Β· 26 August 2024
Thank you for your review Denise. It was a pleasure selling your lovely property for you.
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5/5
GoogleKaren and Melissa were really professional and helpful throughout the whole selling process. They were happy to talk in person any time and always got back to us on the phone whenever we needed to speak to them. They also responded to emails promptly. We couldn't have wished for a better service and would highly recommend them.
Jonathan Β· 1 December 2024
Agent replied Β· 8 December 2024
Hi Jonathan, thank you so much for the review! All the best
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5/5
GoogleRachel was great! Really friendly team and good communication
Karl Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you for your wonderful feedback, Karl! We're thrilled to hear that Rachel and the team provided you with fantastic service and communication. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!
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5/5
GoogleAs a private landlord, I have been a customer of MorfittSmith in Crookes for a few years. Two members of staff particularly stand out for me when it comes to excellent customer service. One has moved on to a new company, but the other, Emma Carver, is the Lettings Manager there. In all my dealings with her, Emma has been professional, customer-focused, always helpful and efficient. In short, exceptional at her job. I am grateful to have had her support in dealing with my flat.
Kathryn Β· 10 August 2022
Agent replied Β· 6 July 2023
Thank you for such a thoughtful review Kathryn. I think you have made Emma's day.
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4/5
GoogleWe sold and bought with Morfitt Smith. They are a super friendly and helpful team and there fee's were more competitive than other estate agents that we looked at.
The selling process was stressful but nowhere near as stressful as the last time we sold with a different agent. That said, covid made the process more difficult than it should have been but Morfitt Smith were always at the end of the phone or email and were helpful and responsive.
We worked with the same agent called Karen so she knew exactly where we were at without having to review notes etc and that definitely reduced the stress levels.
We have now downsized to a "rest of our lives" home with no intentions of ever moving again but we would use Morfitt Smith again if circumstances required.
Thankyou Karen and Morfitt Smith
Wendy Β· 6 July 2022
Agent replied Β· 6 July 2023
Hi Wendy.
Thank you for such a thoughtful review. We are so pleased that we could see you all the way through from your sale to settling into your new home. You certainly won't be wanting for headroom now.
I hope you have lots of swimming planned now the weather is warming back up.
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5/5
GoogleI have bought & sold a property recently with Morfitt Smith at a very stressful time for me. John & his team were excellent every step of the way, keeping me informed & updated at all times. They are professional, polite & friendly, just β¦
Sue Β· 14 March 2026
Agent replied Β· 14 April 2026
Weβre really grateful for your kind comments and for trusting us with your move! It was a pleasure to help, and we wish you all the very best for the future.
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5/5
GoogleWe had a great experience with Morfitt Smith. Our valuation and house photos experience was brilliant. We got an offer on our house so quickly and the team were brilliant in helping us manage all the viewings when it went on the market and β¦
Vikki Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you so much for your kind review! We are so pleased to hear you had such a good experience :) All the best!
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5/5
GoogleI recently sold my house with this independent Estate Agent because I wanted a personal service. I was very happy with that decision. Their marketing was excellent and the team were helpful and communicative. I'd highly recommend MorfittSmith Estate Agent and Letting Service.
Olivia Β· 14 March 2026
Agent replied Β· 14 April 2026
Hi Olivia, thank you so much for your review! We're so pleased to hear you were happy with our service. All the best!
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5/5
GoogleMorfit Smith sold my property with zero hassle!
Excellent quality photos they was clear commactions with us keeping us up to date with where it was in the selling progress!
Rachel, Karen and the team sold my property in no time at all!! They was all highly professional, friendly and approachable.
I would highly recommend them to anyone that wants to sell their home easy and hassle free!
Big thankyou to all the team
From Elliott and wallis!
Elliott Β· 6 July 2021
Agent replied Β· 6 July 2023
This is such a lovely review, thank you. We are so pleased you loved the photos and Rachel and Karen were so touched that you thought of them in your review. I hope you're both settled in in your new home.
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5/5
GoogleIn Sept 2024 we wanted to sell a house which had been trashed as a rental and we had 3 estate agents visit.
Morfitt Smiths gave the highest valuation which turned out to be exactly β¦
Tony Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you so much for your kind words. Weβre really pleased to hear you were happy with the service and your experience with us. All the very best.
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5/5
GoogleGreat experience with MorfittSmith as a first-time buyer. Excellent service from Lauren and her colleagues throughout - communications were prompt, helpful, clear and friendly. Low stress and a pleasure to deal with - thank you.
Tim Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you so much for your review! We are so pleased to hear you were happy with Laren and the team's service. All the best!
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5/5
GoogleRecently used Morfitt Smith for my house purchase and I cannot recommend them enough! Rachel and Karen were great and communicated all the time to keep me updated! Thank you for making the process as easy as possible.
Sara Β· 27 June 2024
Agent replied Β· 26 August 2024
Thank you Sara! All the best in your new home x
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5/5
GoogleReally helpful people who kept us fully informed throughout the buying process. Access to an in house mortgage advisor is extremely helpful and made buying a house much easier for us!
Elliot Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you so much for your kind words. Weβre really pleased to hear you were happy with the service and your experience with us. All the very best!
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5/5
GoogleI used MorfittSmith to sell my property. It was sold within 6 months. Karen who dealt with my case was fantastic, always keeping me updated by both phone & email. β¦
Claire Β· 14 March 2026
Agent replied Β· 14 April 2026
Thank you for your lovely feedback. Weβre so glad we could help and that you were pleased with the service throughout. Wishing you all the best!
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5/5
GoogleWe used the Hillsborough branch for a recent sale and found them to be extremely professional and efficient. John does come across as a bit of a salesman when he comes to value but what is most clear is the pride he takes in the company and his staff and their dedication to your sale, which was certainly confirmed for us once we instructed them. He was actually interested in the house, thought about things that might put potential buyers off and made a few suggestions for how best to show the property.
We had two asking price offers within 24 hours of going on the market. Now I have to say that I don't think this had anything to do with Morfitt Smith because these viewings were booked in once the house was on rightmove and we showed them around. So in terms of speed of sale, we might have done just as well going with an online estate agent. However, Morfitt Smith got us on the market within a few days of us instructing them - extremely quick and with a great looking brochure - something that no online agent could have done. But where they really came into their own was the after sales process. Karen was incredibly helpful, kept us up to date on everything that was going on with the solicitor and chased various people up to make sure that the sale went through speedily and without any issues. There were several times where Karen updated us on the progress with solicitors before our solicitor did, which is saying a lot considering we called the solicitor regularly and were chasing him up ourselves. Nothing was ever too much trouble when we called the office and they also kept our buyers happy and up to date.
The only slight negative was the photos - the guy who did them arrived fifteen minutes earlier than expected and couldn't be out of the house fast enough. He literally raced around and was out within a couple of minutes. I wasn't expecting him to be there for long but the general feeling was that he wanted to be done ASAP, not that he wanted to do a good job. Total contrast to the rest of the experience with Morfitt Smith, but the professional photographer is probably the one used by all local agents so that wouldn't stop me from using them.
So all in all I am very pleased that we chose Morfitt Smith and wouldn't hesitate to recommend them. Their tagline "we care about your move" sums it up pretty well. Great service.
Clare Β· 7 July 2016
Agent replied Β· 6 July 2023
Thank you for your lovely review, we will take on board what you have said in relation to the photographer and thank you for bringing it to our attention.
We hope you have settled in your new home and wish you much happiness there.
Regards Kaye & all at morfittsmith
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5/5
GoogleI cannot thank the whole team at MorfittSmith enough for their support through the sale of my property. The sale was linked to a berievment and the sensititivity shown throughout the process has been outstanding. I would highly recoment the agency as a whole but particular mention to Melissa from the valuations team and Rachel who handled our sale for all their help.
Jane Β· 15 April 2025
Agent replied Β· 3 May 2025
Thank you for your kind words, Jane. We're glad to hear that our team, especially Melissa and Rachel, could support you during such a challenging time. Providing sensitive and personalized service is our priority, and itβs wonderful to know we met your expectations. Your recommendation means a lot to us, and we wish you all the best in the future.
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