Focus reviews

★★★★★ 5/5

Google

I recently found a flat to rent through Focus and had the best experience. In particular Beth was super helpful and the best estate agent I’ve had! I forgot to take note of some details of the apartment and asked if she could let me know, she gave me an extensive list. On moving day she also helped me find parking nearby. She went completely above and beyond! Everyone else I came across has also been very friendly and helpful, highly recommend Focus!

Rebecca · 21 March 2025

★★★★★ 1/5

Google

March 16 : This review is intended to inform prospective tenants based on our experience. Critical feedback often seems to vanish or is met with templated (AI) replies that do not address the specific concerns raised. Even when issues are clearly explained, responses feel generic and transparency around how feedback is handled is limited. Future tenants should take this into account, as reviews and concerns do not always appear to be openly acknowledged or acted upon. -------------------------- My experience with this agency has been disappointing. When customers leave critical feedback, it often seems to disappear rather than being addressed. Instead of reporting reviews, it would be more constructive to acknowledge concerns and show willingness to improve.

C · 19 March 2026

★★★★★ 1/5

Google

Over approximately 1.5 years, we repeatedly raised concerns about damp, ventilation, and internal wall conditions within the flat. Despite multiple inspections and emails, we did not see meaningful improvement, and the issues gradually worsened. Mould and condensation became ongoing problems in several rooms, including bedrooms. We found the situation increasingly difficult to manage and felt our concerns were not handled with the urgency we expected. Communication was often slow, and we did not feel adequately supported when trying to resolve maintenance issues or during the deposit process. As a family, this experience caused considerable stress and ultimately led us to move out. We believe tenants should feel heard and supported when raising legitimate property concerns.

N · 16 March 2026

★★★★★ 5/5

Google

Focus Residential provided me with a very pleasant and professional experience. The crew has been really helpful and supportive. They were able to assist me in finding a great apartment. I'd want to express my heartfelt gratitude to Beth from the Focus Team. She has consistently displayed a great and excellent level of professionalism, friendliness, and support. I can't forget Dee, Katy, and Emma for helping me acquire the flat. Many other estate agents are solely interested in closing the sale/rent and pushing you into something you don't even desire. Focus Residential has been the polar opposite. They presented me with several good options and provided me their honest advice on what would best fit me. I can only recommend Focus Residential, and I am confident that they will not disappoint you.

Vincent · 16 June 2023

★★★★★ 5/5

Google

Emma was great with me. Very friendly, honest & she also gives out great advice. Not only that but she caters towards your needs. She goes out of her way to make sure that her clients are getting exactly what they are looking for. She is a real asset to the company.

Tyler · 16 August 2024

★★★★★ 1/5

Google

They deducted a significant amount of money for cleaning(£215) from my deposit for a small 1 bedroom house which was already cleaned and required no more then a few hours at best to remove some residue to a few surfaces and small amount of debris on the corners from mopping and vacuuming. They appeared polite at first but the deposit issue certainly left an unpleasant impression and anyone who is thinking of renting from them should bear in mind that any slight debris/dirt which would not visible in normal photos taken with a phone, will be zoomed in on and highlighted in their end of tenancy report and result in them charging an significantly overinflated fee for cleaning the property regardless of whether it has been cleaned or not. A secondary issue was the lack of professionalism during a viewing they were supposed to carry out. The staff member failed to be present for half the time during the 30-minute viewing, and I was forced to show most of the prospective tenants the property.

Sam · 14 May 2025

★★★★★ 5/5

Google

As a new landlady, searching for new tenants with Focus Residential has been an extremely beneficial, professional and smooth process. From the offset, I have worked closely with Freddie who has been helpful, calm, and very sensitive to the requirements I have requested. I am very happy with the tenants Focus Residential have found - and look forward to continuing a professional relationship with the agency. Thank you so much for all your help Freddie, a great asset to Focus!PositiveResponsiveness, Quality, Professionalism, Value

R · 27 August 2021

★★★★★ 5/5

Google

I went through four or five different Lettings agencies, all of which made the experience difficult and stressful, before finding Focus. They always responded to me quickly, kept me informed and made moving out of my family home and into my own place during the Covid lockdown as easy and simple as it could possibly have been. Even since then, any issues I’ve had with the property have been dealt with swiftly and professionally, especially Jade who oversaw my process with them. I highly recommend them.PositiveResponsiveness, Professionalism

Ryan · 16 June 2021

★★★★★ 5/5

Google

Mr.Freddie from Focus has helped us with letting an apartment in short and perfect timing before by the end of my service apartment stay. His coordination, follow-ups and understanding the need of his customer are way beyond the expectations. I highly recommend to go Focus agency for any property related requirements. Thank you Freddie, I appreciate your help and support.

Karthikeyan · 16 June 2023

★★★★★ 5/5

Google

They have been supportive . Especially Rinah was amazing.

Saeid · 18 May 2025

★★★★★ 5/5

Google

I just have positive remarks for Dee and the team at Focus. Really responsive and kind. This is of special significance during the pandemic when I contacted innumerous estate agents and had no reply as they seem to be all very understaffed and busy. 5 stars and my heartfelt thanks!PositiveResponsiveness, Quality, Professionalism

Sandra · 16 June 2021

★★★★★ 1/5

Google

We collaborated with Focus Residential and rented a property from Dec20 to April22. When we left the property, the landlord stated to deduct a significant amount from our deposit, including for power socket and another electrical outlet, all this without providing with an Electrical Check Report. When we left the property all electrical worked. The agency decided to go ahead and deduct the considerable amount without any proof of the above defections. This was beyond disappointment; I would expect the agency to provide us with the proofs before deducting anything, especially when the charge was quite high. Also, we had a leek short after we moved and it was cleared as fault and old pipes by the electrician, because of this there was damaged to the floor and the landlord held us responsible. In wouldn't recommend Focus Residential to anyone, neither the property!!!

Mariana · 16 June 2023

★★★★★ 5/5

Google

Very pleased with the efficiency and the service I have had from Emma at Focus. Smooth process without complications and always happy to help, she has been immensely helpful and approachable throughout the whole process. I did not feel the pressure on making an offer, in fact she helped securing the property and helped passing enquiries to the landlord. The renting process was really smooth and pleasant, very quick and straight answers and the service is 10 out of 10!! I would highly recommend Focus Residential, Emma & the rest of the team.

Soraya · 16 June 2023

★★★★★ 5/5

Google

Great service from Freddie. Every question was answered and Freddie was very prompt and responsive. Had no issues at all with finding a property from Focus. Feddie was instrumental in me finding a property which I am very happy with.PositiveResponsiveness, Professionalism

Adil · 16 June 2022

★★★★★ 1/5

Google

Thoroughly unprofessional and unaccountable!

A · 16 March 2026

★★★★★ 5/5

Google

We would recommend them without a second thought. Service provided is great, especially in the middle of a pandemic. Thanks to Jade & the team, we were able to move into our new home quickly.PositiveResponsiveness, Quality, Professionalism, Value

Saliq · 27 August 2021

★★★★★ 1/5

Google

Rubbish agency. Taking side of landlords who renting trashy houses. Lot of mold lot of broken things at home no one bothered.

M · 11 July 2025

★★★★★ 1/5

Google

These unpleasant unprofessional people don't even deserve a one star My private information was passed on to one of there tenent They have no tranning on code of conduct and how you should not discuss anyone's personal information Donna sits in her f...A never comes to the phone there a tall lad who dose the viewing who has no insight on what he is saying

Shan · 16 June 2023

★★★★★ 1/5

Google

This is your stereotypical, slippery, dishonest estate agent. Use anyone else! Focus were managing my flat rental and look at the state it was left in! I suggest looking at the reviews that were on their previous Google account before they were deleted by googling "vymaps focus residential". I had concerns that the tenant wasn't looking after the property due to the high number of repairs, but Focus said there was nothing to worry about with the property and failed to report the damage done in their inspection reports. Furthermore, the agent tried to get out of paying me the full deposit (maybe because they thought it would look bad on their Tenancy Deposit Scheme record). They claimed that they were obliged to follow TDS rules, but both the TDS and the Property Ombudsman confirmed that this wasn't the case.NegativeResponsiveness, Quality, Professionalism, Value

Nicholas · 27 August 2021

★★★★★ 5/5

Google

It's a home away from home. I shifted to Slough for work purposes away from my home country and I was referred to Focus by my colleagues to give a try. My experience from day 1 has been fantastic with Focus team interms of engagement, tenancy agreement, inventory, payments, inspections etc., For the last 4 long years of my stay (New Square, next to High street), Focus had been very responsive and reasonable for all the maintenance issues and addressed them in best possible way. Compared with many other properties I have visited in Slough, I see focus has a large variety to offer and at very competitive pricing . I definitely recommend the readers to give a try with Focus for any property rentals, I am sure you will be writing similar review when you finish your tenancy ....PositiveResponsiveness, Professionalism, Value

Prashanth · 16 June 2021

★★★★★ 5/5

Google

Overall a very positive experience with Focus Residential. Very professional and courteous service, Focus swiftly resolved my queries during the first week of my Tenancy as very recently moved into a new apartment. Often it's the case when relocating the process can be daunting and stressful, however for me it was literally "a breeze", so many thanks to all The Team @ Focus.

Faeruque · 16 June 2023

★★★★★ 1/5

Google

Most rubbish & incompetent

Buy · 11 November 2025

★★★★★ 1/5

Google

Bassicaly we was renting with them about 3 years … after we spoke with them asked them if they want us to remove furniture from house they sayed no … after we leave the Uk they think about it and telling us if we want removal 160 from deposit or to arrange to be removed … very low caracter peoples in that agency be careful when renting with them …NegativeQuality

Bogdan · 16 June 2022

★★★★★ 5/5

Google

Brilliant service and always on hand to provide advice and support. Freddie is amazing, professional and he always responded quickly. I would highly recommend!PositiveResponsiveness, Professionalism

Andra · 27 August 2021