Trusted Agent profile · Slough
★★★★★
334 reviews across 2 platforms
111 High Street, Slough, SL1 1DH, SL1 1DH
Connells's office in Slough, at 111 High Street, is rated 4.2 out of 5 across 334 reviews on two platforms, including 231 Google reviews rated 4.0.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
1/5
GoogleI had a very poor experience with the Slough lettings branch. After being told on 15th September that my tenancy would not be going ahead due to reasons beyond my control, I should have received my holding deposit back within 7 days, as required by law. Instead, I was repeatedly given incorrect timelines and little to no communication from the branch. My calls/ emails were not answered and I was left completely in the dark about the status of my money. It was only after escalating the issue through head office (with multiple emails and phone calls) that the funds were finally returned on 1st October, nearly two weeks later. I have since found out from the accounts team that the branch only completed the necessary paperwork yesterday, meaning I was never going to receive the deposit within the timelines they had originally promised. This process was unnecessarily stressful, caused delays in securing another property with a different agency , and could have been avoided with honest communication and efficiency. I would strongly urge anyone dealing with this branch to be cautious and ensure everything is followed up in writing!
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleTHANK YOU BAL & RAJ My experience with Connells as my estate agent was truly exceptional! In the midst of a highly competitive rentals market, they went above and beyond to assist me in finding the perfect house to rent. The team at Connells deserves special praise for their outstanding service. They were incredibly helpful, always available to address any concerns or queries, and guided me through the entire process with utmost professionalism. After previous disappointing encounters with other estate agents, I can confidently say that Connells stood out as the best in the business. A big thank you to Bal and Raj! Bal (apologies if I misspelled the name) was the first Connells agent to show us potential houses. Right from the start, he made us feel comfortable and listened attentively to our preferences. Brat's friendly demeanor and genuine enthusiasm for helping us find the perfect home were truly impressive. I also want to express my sincere gratitude to Raj, who was with us every step of the way throughout the process. His quick response to our inquiries and willingness to go above and beyond to assist us were truly remarkable. Both Brat and Raj were the epitome of excellence in their roles, and their dedication and commitment to ensuring my needs were met were truly commendable. I cannot thank them enough for making this process smooth and stress-free. From the first inquiry to signing the contract , every step was handled with efficiency and care. Connells' expertise and vast knowledge of the rental market proved invaluable, and they worked tirelessly to secure a property that matched my requirements. I wholeheartedly recommend Connells to anyone in search of a reliable and dependable estate agent. Their exceptional service, friendly staff, and dedication to their clients set them apart from the rest. If you're looking to rent or buy a house, look no further than Connells - they are simply outstanding! Thank you, Connells, for making this daunting process an enjoyable and successful one. I am truly grateful for all your efforts in helping me find my new home.
Many thanks for your outstanding 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotEllie has been kind
Ellie has been kind, and helpful and always on the end of the phone to answer any questions you have
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotIsabelle is very supportive and always…
Isabelle is very supportive and always listens .... great communication and very kind
We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.
1/5
GoogleIt's evidently clear that they have an overwhelming amount of business coming their way. I recommend investing your money elsewhere rather than waiting for a colleague to return your call. I reached out twice about investing in two properties, and on both occasions, I was told by Ali, that Bal from the office would call me back. So, yesterday I cancelled my subscription through rentola and have successfully rented spacious flats on the old Horlicks site. Save your time and invest elsewhere people.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWell supported by the team at Connells. Ali, Harry, Kelly and Ken were amazing from start to exchange. A huge thank you to all of them.
We are thrilled to hear that our team at Connells provided excellent support and service for your home sale. We will be sure to pass on your gratitude to Ali, Harry, Kelly, and Ken. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotHannah Rae has been so supportive in…
Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.
5/5
TrustpilotGreat response time
Great response time. Issue was resolved promptly by Jamie Woodman
We're happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate it very much.
5/5
GoogleAlisha at Connells has been extremely helpful in helping me find a flat to rent quickly so I could relocate for my job. The process was extremely speedy and well communicated. Anytime I had a question, I received a quick response. Would recommend Alisha and the team to anyone! Thanks so much :)
Thank you for taking the time to leave us your 5* review and recommendation Sammy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan't thank enough for providing me the ideal property and Alisha was very helpful in finding the right property providing a hassle free service and good options for the properties.
Thank you for your kind words! We are thrilled to hear that you are happy with your property and our services. Our team, especially Alisha, is dedicated to providing hassle-free and top-notch options to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExtremely supportive and helpful staff member
Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants
We appreciate you taking the time to share your positive experience. It's great to hear that you received such helpful support with your new tenant documentation.
5/5
GoogleGood service, especially Harminder at slough branch helped us getting the house … really pleased with the service
We are thrilled to hear about your positive experience at our Slough branch! Harminder is truly an asset to our team and we are glad he was able to help you find your dream house. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
5/5
GoogleI just sold my house through Connells, and Ryan was absolutely fantastic! His knowledge and expertise were exceptional, and he managed to exceed the price I was aiming for. If you're considering selling your home, I highly recommend working with Ryan Kuller. Thank you, Ryan, for making this journey memorable for my family and me!
Thank you for taking the time to leave us this great 5* review and recommendation Pallvi. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotEasing the daunting process of buying
Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.
5/5
GoogleGorgeous service , trusted and happy to work with them.Deal is done for sure.
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience working with us. We always strive to provide trusted service and are happy to have earned your trust. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
TrustpilotTom has been totally professional…
Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.
5/5
GoogleGreat service provided by Connells, a very special thanks to Alisha and Raj for being really helpful and generous throughout are whole journey.The whole process was a quick one which was made possible by the team again, definitely recommend Connells to everyone looking out for the properties.
Thank you Ankush for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlisha was very helpful in finding a rental property. Very smooth process and stess free
Thank you for your feedback! I'm glad Alisha was able to provide you with a stress-free rental process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent experience with Connells Slough! A special thanks to Alisha for her help in finding the perfect flat for us. ➡️🍁🇬🇧 …
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotWe reviewed a bungalow accompanied by…
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.
We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Slough office has 334 reviews across two platforms: 231 on Google, 103 on Trustpilot (across the whole business).
Connells Slough is rated 4.2 out of 5 across all 334 reviews, and 4.0 out of 5 on Google from 231 reviews.
Connells Slough, 111 High Street, Slough, SL1 1DH, SL1 1DH.
