Trusted Agent profile · Slough
★★★★★
368 reviews across 3 platforms
111 High Street, Slough, SL1 1DH, SL1 1DH
Connells's office in Slough, at 111 High Street, is rated 4.2 out of 5 across 368 reviews on three platforms, including 248 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Connells Slough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Slough.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
GoogleConnells Slough have just sold a property for us and the service was excellent. We exchanged / completed in good time. Anthony was amazing, really knew his stuff and kept me informed every step of the way. Will definitely be using them again. Highly recommended for the slough area. Thank you Connells :) Alex
5/5
GoogleA very communicative and dependable approach made the process of finding a new tenant relatively easy. Beth from the team in particular was both reliable in communication responses but of more value preemptive of what was coming and by doing so smoothed the way....Good job all round and thank you.
1/5
GoogleConnell Slough branch.Ive had a very bad experience be careful don't waste your time, time is money. Avoid Avoid Avoid
Hello J S, Thank you for sharing your feedback. I'm sorry to hear about your experience. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleLet a property through Connells. Raj helped with this and the whole process was super efficient and super quick. Very well pleased with top class service.
Alfie many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleStuart was excellent.He found the tenant next day after I gave him the house key. Highly recommend him
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that Stuart provided a 5-star service!
1/5
GoogleAs soon as they find out you have a buyer with another agency they make up an imaginary buyer and give you an offer. Then you never hear from them again. It happened two times with me. They plan to distract the real offer you have. They do it very unprofessionally. Not happy with their service and recommend you to don’t work with them.
Hello, thank you for taking your time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
4/5
GoogleUsed Connells as my previous sale with another estate agent fell though. It took a while to complete due to deed issues however Anthony was very helpful throughout and during the stressful times of the process assured all parties and kept me up to date with various situations.
1/5
GoogleI am giving one star as technically not possible to rate any lower. As a landlord especially I would stay away from them. They misled me for 2 weeks about a ‘confirmed’ tenant whose references were outstanding however he paid ‘holding deposit’. They made me turn down a tenant from another agent. After two weeks they moved the tenant to a different house and refused to pay ‘holding deposit’ claiming it was their fee. I found their unprofessional and dishonest. Be very careful.
1/5
GoogleInitially felt like a good bunch, Made an offer on a property had it accepted, instructed mortgage broker & solicitor, I declined the in house mortgage only to have a different agent phone back a week later saying they will be accepting another offer but asked if I wanted to increase my offer, I declined as I'd got all my ducks in a row ready to go, the result they advised me they were accepting the next offer over mine. Disgusting to be put against another bidder once my original bid was accepted and when you've been told your offer had been accepted by the seller, I asked why bids were being accepted if the property was labelled as sold pending contracts. A joke of an outfit if you are purchasing.
5/5
GoogleBeth was so helpful when showing myself and my flat mate round. She answered all questions we had during and after the viewing. When we decided on the flat she got the ball rolling very quickly and genuinely made the process so smooth and enjoyable. Thanks Beth
1/5
GoogleAVOID AT ALL COSTS! Appalling service for landlords - never get back to you, called several times for simple requests and access to documents only to be passed on to the next person. Estate agents are supposed to be the working hands for landlords but we have only experienced trouble and now are dealing with a court case due to failures in compliance from Connells Lettings Team.
5/5
Google1st Class Estate Agents ! I received a Brilliant service from both Anthony and Bal with the Sale of my property. They went above and beyond with their professionalism and assistance. Would Highly recommend .
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst customer service. They never answer your calls and emails.
Hello Salahuddin, Thank you for your feedback. I'm sorry to hear about your experience with our customer service. Please reach out to us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleExceptional service from Ryan (Connells). Very helpful & patience person and prompt with responses.
Nichole & Shereena, many thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThere are no words to describe the way we received all the help.We are more than pleasant to rate the highest mark for the agency and agent.He was always very respectful and responsible for delivering all the answers we needed.Thank you Stuart and Connells.Be always like that!
2/5
GoogleTurned up to view a property for sale and no one from Connells came. I received apologies on that agent's behalf. Today another confirmed viewing cancelled 30 minutes before. Not impressed. Two stars are for Harry only who is helpful and professional.
5/5
GoogleThank you Raj for being so keen on getting our rentals sorted out. Appreciate your efforts in following up with the stakeholders to get us a hassle-free experience.
5/5
TrustpilotGreat assistance and support from…
Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.
5/5
GoogleThank you so much Mr Ali Salim for your expertise and knowledge. You helped me buy my second property and are the reason why I come to connells every time.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe are grateful to all the staff.
Thanks Llhan for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally Good service by Raj and Team to find out right Home for the family, Thank you so much connells and Team, Cheers...!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleHello everyone. DONT EVER VISIT OR BUILD PATRNERSHIP WITH THIS LETTING AGENCY. This bad experience with connells resulted in drawing a negative review as I was promised for viewing for a property at 4:30 pm today 22nd Sep 2021 near Slough however upon arrival at the property I was told there was a confusion and the property is not available. Infact before my appointment I called the Sales Team twice and I was assured and there was no issues about rescheduling or cancelling the viewings. It's very unfortunate as I took half day off and had to pay additional parking charges for this visit. And it so happened that I was forced to call to know the viewing is cancelled. I suggest everyone to be aware of this sluggish Letting agency. Don't waste your time to view or buy the property here. There are plenty of letting agents who are better off as the service is below par.NegativeQuality, Professionalism, Value
1/5
GoogleWorst estate agents we have ever come across. 1 star is being too generous. Maidenhead branch got closed and moved to Slough. Big mistake. Staff are non-responsive and extremely unprofessional. No show of an arranged viewing. Had to chase up what had happened - never heard anything more. I even phoned Head Office to give complaint and give feedback to the Area Director. Someone took my message but didn't get any acknowledgement or response from them either. Had to request 3 times for property to be removed from Rightmove. Not to be recommended.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe initial contact was great and I was quite impressed by that. Everything after? Absolutely awful. Non responses, random people turning up to my property for viewings with no warning or contact, they say they will be in touch but never are, they do not call when they say they will, emails are scarce, etc. I managed to arrange more viewings than they did through personal contacts, so that should say a lot... The only reason I am even bothering to write this review (which I'd much rather not have to worry about doing) is because they are sending me texts and emails for appointments with them that I never even requested now, nor do I want - just winding me up now.NegativeResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Slough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Slough.
