Trusted Agent profile · Slough
★★★★★
574 reviews across 2 platforms
92 High Street, Slough, SL1 1EL, SL1 1EL
Part of Chancellors, see every office.
Chancellors's office in Slough, at 92 High Street, is rated 4.5 out of 5 across 574 reviews on two platforms, including 354 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Chancellors Slough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Slough.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a surprisingly good experience thanks to Mitch. He has been professional, pleasant and contactable. A buyer was found in days and he has clearly guided us through the selling process. We would highly recommend Mitch!PositiveResponsiveness, Quality, Professionalism, Value
Thank you L Peliza for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent and quick service by Chancellors. Great job by Ahasan🙂 …
5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
5/5
GoogleSonia is amazing. She helped us a lot in finding the best house for us. She gave us many useful details and has helped us in any way she could. Thank you, Sonia!
Thank you for leaving us this great review Loredana we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleJohn never gave up on me when i missed out on the last rental property i wanted. He knew exactly what i was looking for and recommend to me a very good similar property shortly after i had missed out on the 1st one. And thanks to him acting fast & notifying me on this property I got the rented house I wanted this time....phew! I found him to be thoroughly professional with great connunication skills...he kept me informed all through...he has an excellent knowledge of the market and his area but with also a commitment to fulfilling the tenants needs. I would highly recommend him not to mention he has a great sense of humour. Thank you John!!
5/5
GoogleI would like to say that George Rai has been absoulety great in dealing with my property. It was not an easy property to market during these difficult times and he always work hard and kept me in the loop.
Thank you for leaving us this great review Steve, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleVery happy with a service received from Chancellors Slough! John is amazing person, knowing what he is doing with amazing customer service! Definitely will be back there if I plan to move in the future. Thank you John!PositiveResponsiveness, Professionalism
Hi Patrycja, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleI wish 0 stars was an option! Chancellors are the worst agents in Slough. They never answer the phone, and when you do get through to someone they are from another department and will say that someone will call you back but you won't ever receive the call back. Would not even waste my time on these guys, they are so unprofessional and do not take anyone seriously.
Hello karishma, your feedback is important to us and we are sorry to read that you have concerns currently relating to our slough branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleBobby and Maya were both incredibly helpful in securing a tenant in rapid time! I very much appreciated their diligence and professionalism - I was given regular short updates throughout the process.
Hi Bertie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
2/5
GoogleI've been with Chancellors for 3 years and in general they have done "ok" in property managment and have managed to get on top of any issues that arise during this time although you are dealing with different people all the time which is very frustrating. To make it 5 star, they would need to be a lot more communicative and proactive so that landlords know what is going on in terms of any repairs or other tenant issues to give confidence that it is being dealt with. Also please note that they have unfair terms and conditions in regards to terminations and even the Property Redress Scheme which they are a member of agree that landlords should be able to terminate within 1-3 months if they are not happy with their service. So landlords beware of these ridiculous terms before signing up. I would not choose them again. I also know one other person who left Chancellors as their service was very poor.NegativeQuality, Professionalism
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI will highly recommend chancellors to find premium homes in slough. The customer experience is great. The experience starting with finding a right home that suits your needs till moveing-in is absolutely delightful. Sonia Dhiman, from chancellors, made a point to support our needs and sort-out issues with the property. She was also extremely helpful in property search and figure out best home for us.I will strongly recommend her, for her customer-centric approach. This makes chancellors stand apart from other agents.
Thank you Mahesh for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this amazing feedback with the relevant teams.
1/5
GoogleWorst estate agent. I am portfolio landlord and another agent advert the property in 2 days after agreed and now with them they require Credas IDs then lifetime legal contact to verify ID then ownership but after all this, whatever Jason miller agreed that office has no clue and he went for holidays and delayed marketing my property. They have wasted crucial 5 weeks of mine. They are dealing like a king as the business comes to there door step with no effort. Worst Estate agent met in my life. Do not go or use them
Hello, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via jennifer.dowden@chancellors.co.uk with the details? Many thank
1/5
GoogleIf I could do 0 I would. I have rented properties for years, so I know exactly how the process should work, and I am absolutely gobsmacked by the customer service I have received. First of all, I had to chase to arrange a viewing for a week. Then, once I had the viewing booked in for 2 weeks LATER, it then got cancelled a few minutes prior. Turns out, the tenants weren’t aware that we were coming as the estate agent never asked them. EMBARRASSING to turn up to. I called 18 times prior to the viewing date, left 5 messages, two of which I asked a manager to call me & I emailed but had zero response. The poor outbound customer service team had apologised to me and said they don’t work in the office but will get someone to contact me - NOTHING. We were willing to rent a property we hadn’t even viewed yet because we know the layout of the property well, and also would’ve offered more than asking. Loss for the client and the agents. Shameful. I must mention, a day before the viewing, we got a call to confirm it, (though out of all the messages and calls no one could call me back?! But could to confirm a viewing that they cancelled anyway..) but no one could address my issues. I was just told that you’re short staffed and it’s not your fault. Understood, but it’s not mine either, and certainly not acceptable to receive poor service regardless. I manage a business myself, so I can only imagine how many other people also have turned to other company’s and how much revenue you’ve lost. Such a shame to resort to leaving a review but maybe I’ll get a call back now?
Hi Stacey, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleOctober 2021: Thank you Chancellors Slough for the great moving experience! From the helpfulness and professionalism that Scott displayed from flat viewings to assisting me to secure the offer on the property I deemed most suitable, to the friendly helpful follow-ups that the team showed during offer to reference checking stages. Overall I had a great experience, highly recommended! UPDATE March 2022: Do not do business with Chancellors! They rented out to me a property that was infested and unlicensed, and I became very ill living there - toxic mould and exposure. After I figured out what was causing my extreme illness after 3 months living there, I contacted Chancellors for help. They were unresponsive, negligent and ignored my many pleas to conduct health & safety checks and repairs on the property. It was only after I contacted Slough Borough Council for help that it became known they were illegally renting out an unlicensed property to me, and I was thankfully able to leave to save my life and health. 4 months of hell! Do not rent at 73 Verona Apartments, Slough. Not a safe home at all, and beware of Chancellors - they conduct dodgy business!NegativeResponsiveness, Quality, Professionalism, Value
Thank you for bringing this to our attention Gueth, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleEllie O'Donoghue has been very helpful and resourceful in assisting us. Great experience. Thank you, Ellie.
Thank you for this wonderful review Sevim. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotThe service was good.
5/5
TrustpilotEasy contract renewal
Amy dealt with our contact renewal in a timely and efficient manner. All communication was clear and customer service was good.
We appreciate you taking the time to share your feedback. We're happy to hear that the contact renewal process was handled in a timely and efficient manner, and that our communication and service met your expectations.
5/5
Googlechris and ahsan were great in recommending rentals
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
5/5
GoogleJason is an extremely efficient agent, he understands requirements and budget , he checks the best options available in properties to arrange viewings !! He is a star 🌟 …
Hi Rishu, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
5/5
TrustpilotShe is awesome and helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chancellors Slough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Slough.
