Hunters Skipton reviews

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 5/5

Google

I highly recommend Hunters Skipton as top quality estate agents. The team are friendly, approachable and highly knowledgable - you know you are in safe hands. Andrew and Melanie were brilliant and they went above and beyond to make our house sale a smooth process. It's the smaller details that make all the difference and Hunters has them all covered from start to finish. :-)

Harrison · 11 October 2024

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

Fantastic service from Andrew and the team at Hunters Skipton. They handled everything with the sale of our property from the professional evaluation process to the amazing 360 Virtual Reality Viewing Tour. They even handled all the viewings in our absence. A real 5 star service from start to finish.

Gareth · 2 April 2025

★★★★★ 5/5

Trustpilot

5 years renting with no issues at all

I rented an apartment through Hunters (Otley & Ilkley) for five years and honestly had a great experience the whole time. They were always quick to reply, super easy to deal with, and sorted any issues straight away - no chasing needed. Communication with the landlord was also really smooth thanks to them. Big thanks to Donna, Libby, and Leister for being so helpful and friendly over the years. Would definitely recommend Hunters if you're looking for a letting agent you can rely on.

Anna · 26 April 2025

★★★★★ 5/5

Google

Andrew and his team were an absolute pleasure to work with. They are efficient and extremely professional. From the very start, they were very informative about the whole procedure and how they would market our property. We especially liked the 360 virtual viewing tour software and the positive advice offered. Communications about potential visits and purchasers were very prompt and well organised. Without the advice of Andrew Procter at Hunters, we would have marketed our property at the much lower market prices suggested by many of Hunters competitors in our area. Thank you for all your help during this process - we highly recommend Hunters in Skipton.

Louise · 11 October 2023

★★★★★ 5/5

Google

Andrew Procter and his team recently represented our family in the sale of my elderly mother's house and I cannot speak highly enough of the advice and support the Hunters Skipton team offered us throughout what turned out to be (through no fault of theirs) a very tricky transaction. Even in a difficult market, the valuation Andrew gave was accurate, the marketing of my mother's property was professionally carried out, with an excellent 360 degrees virtual tour which really gave prospective purchasers a feel for the property, and actual viewings were conducted by Mel in a very caring and sensitive manner. Towards the end of the transaction, we also employed the services of Rory and the Hunters rentals team which was extremely valuable and conducted in just the same professional, courteous and caring manner. Indeed everyone we spoke to at Hunters was as friendly and helpful as could be, phone calls and emails were answered promptly and nothing seemed to be too much trouble. When the sale completed, to everyone's delight - including the very happy purchasers - we felt as though we were saying goodbye to friends. Thank you Andrew, Mel, Rory and teams. I have no hesitation in highly recommending your services.

Jessica · 11 October 2023

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 5/5

Google

Many thanks to Andrew & the team at Hunters Skipton for the sale of our property.Very professionally advertised including the virtual tour which threw a different light on the property allowing prospective buyers to see the property from a different perspective. Nothing was too much trouble offering advice when needed always polite & courteous & always responded to queries in a timely manner. No hesitation in recommending Hunters - a very professional & knowledgeable business in our local area.

Anne · 11 October 2023

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 5/5

Google

Fantastic service from Eleanor and the team at Hunters Skipton. Thank you!

Dominic · 11 March 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

We put our house up with Hunters and had a full ask offer in 24hours! The team at Hunters were great. They were always there for whatever support we needed and made the process so much less stressful. We would absolutely recommend them.

Neil · 11 July 2026

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 5/5

Google

We dealt with Andrew regarding the sale of a property in Gargrave and also Melanie for any office based queries. Importantly to us was the fact they have extensive local knowledge. The house sold for the price they values it at which was fantastic news. We were out of the country during the sale and found them very helpful and willing to go the extra mile for us. Many thanks for the sale guys!

Neil · 11 October 2023

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Trustpilot

Hunters have sold our house…

Hunters in Bearwood have sold our house expertly…Mark followed our remit , dotting all the eyes and crossing the tees. They offer and maintain a friendly professional experience at all times.. Mark and Cherie were/are a delight to work with solving any issues as they arise .. If you want to seek a property use them⭐️⭐️⭐️⭐️⭐️

Karen · 23 October 2025

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 1/5

Trustpilot

My experience with Hunters was deeply…

My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!

Yina · 20 May 2026

★★★★★ 5/5

Google

Professional and competent. Excellent communication and friendly staff. We were very happy with the sales process. The drone shots and walkthrough video were particularly well done. Highly recommended.

Andrew · 20 September 2026