Your Move Skelmersdale reviews

★★★★★ 1/5

Google

I contacted this company to buy a property at Trencherfield Mill in Wigan as a professional investor, but the agent is one of the worst I've dealt with. The manager Julie Peel is one of the rudest and most unsavoury characters I've ever encountered in the business and the branch culture towards customer service is absolutely reprehensible. They have no interest in selling properties to professional investors, and become obstructive and abusive when you try to ask them questions before booking a viewing. I'm now in the process of contacting the seller directly, but a company like this is with its current management is an embarrassment and detriment to the Your Move brand. To add some context, I contacted them to discuss putting in an offer on the property. I spoke with Daniel whose sense of logic was at levels of incompetence I've never encountered by an estate agent. I understand that they cannot share details about other offers on the table, but he had no interest in saving time by telling me if an offer I would make would be less than a previously rejected offer. In other words, he would gladly take an offer from me to pass to the seller that he knew would be rejected. I've never worked with an agent that conducts their business in such a pointless time-wasting inefficient manner. In an effort to try and work with him, I presented a hypothetical situation to illustrate the point. I asked that if he had a property where someone made an offer that he rejected, then another person offered a lower amount, would he reject that, also. He simply could have said yes or no, but instead he refused to answer the question, and asked what my point was. I explained that the point would be made upon him answering the question. The discussion descended into a protracted argument with him refusing to answer any question I asked about making an offer without wasting my time, the agent's time, or the seller's time. I then spoke to the Julie the branch manager, and it quickly became clear why there is such an obstructive culture where there is a serious lack of sales training and a culture of entitlement where the customer is a second class citizen. Almost immediately, Julie adopted a defensive approach where she kept repeating a question to which I kept supplying the same answer because she wasn't happy with the answer. After four rounds, she accused me of being repetitive. I had to explain that this was because she asked the same question four times, and that the answer had not changed in between each ask. After the conversation descended into another argument, I told her that I will make a formal complaint to which she replied, "That’s great!" Of course, there was nothing "great" about this which I told her. Her defensiveness then went to the next level - she told me she feels "scared" and that I'm "abusive". I immediately knew the kind of person I was dealing with - someone who plays the victim when things don't go their way. I asked her to clarify exactly what she's "scared" of. As I expected, she could not provide a clear answer, so she came up with that she's scared that I don't want her to help me. I told her that this makes no sense not least because that's the exact opposite of what I want. She eventually put me back through to Daniel who continued to refuse to provide me with any information, and only wanted to set up a viewing. It's like this agent is nothing other than a viewing factory, and have absolutely no interest in fielding questions that customers may have ahead of a viewing. It's the exact antithesis of running a sales business! I don't know whether the staff at this branch are obtuse, obstinate, stubborn, disingenuous, or deliberately difficult, but the entire experience was horrendous, and a huge waste of my time.

Jason · 17 October 2024

★★★★★ 5/5

Google

Great service from Rachel and the team. Very helpful throughout the letting process.

Val · 1 August 2026

★★★★★ 5/5

Google

I found the estate agents whilst looking for my first property to rent in Lancashire and from the first time I contacted Rachel Dodd she was welcoming, easy to speak to and very knowledgeable she was able to answer all my questions without hesitation, there was a number of occasions I needed to contact The your move office at skelmersdale and all the staff were so professional, I can't recommend them enough having found me a property guided me through the whole process helped me with all the submissions of paperwork and getting me the keys within a fortnight, a top team.

Paul · 13 February 2026

★★★★★ 5/5

Google

Rachel has been absolutely superb in supporting me over the last year in preparing to let a house. Always friendly, patient and ready to offer advice and support whenever I needed it. She has made me feel a valued customer, filled me with confidence and made the process so smooth and easy. I am sure that my property is in good hands. Thankyou Rachel.

Janet · 28 February 2025

★★★★★ 5/5

Google

Very pleased with the services provided. Friendly and knowledgeable staff always happy to help, especially Ethan that explained the process involved clearly. I would use this company again, overall a very good experience.

Delia · 22 July 2026

★★★★★ 5/5

Google

Rachel was absolutely fanatic throughout my whole move in process and I can’t thank her enough for everything she’s done for me. When I went for my viewing she made the whole thing so comfortable and answered every question I had with the upmost professionalism and was a big factor in the reasoning I followed through in going for this letting and when I moved in she made the whole process easy comfortable and I never met anyone who treated me with as much curtosy and respect as you’re agent she was a pleasure to deal with and an absolute credit to ur team thank you for a very easy process from start to finish amazing experience it truely thank u so much Rachel for everything

Chelsea · 13 November 2023

★★★★★ 5/5

Google

Rach was a massive help during our move into our new rental. she was quick and efficient at answering our queries and would recommend anyone looking to rent a house to use Rach

Sam · 28 August 2025

★★★★★ 5/5

Google

Ethan was a great help and very polite, would recommend for anyone.

Joe · 13 February 2026

★★★★★ 5/5

Google

Brilliant service from Your Move Skelmersdale, professional, responsive, and made the whole process feel easy. Clear communication throughout and a team that genuinely knows their stuff. Highly recommend.

Ethan · 17 August 2026

★★★★★ 5/5

Google

Daniel has been absolutely fantastic in helping me and I cannot thank him enough for his dedication, help, patience and work ethic. He has been extremely kind & considerate throughout. Again, I cannot thank enough. Superb...

Mr · 18 March 2025

★★★★★ 5/5

Google

I rented the same property through Your Move for six years and had a solid, hassle-free experience. The team was professional, easy to deal with, and quick to sort out any issues that came up. Everything from moving in to checking out was handled smoothly and fairly. I’d happily use them again and definitely recommend their service.

Cosmin · 13 December 2025

★★★★★ 5/5

Google

So far so good. You always get an answer when you have an enquiry and everyone is most helpful. My agent Daniel is very polite and has wonderful customer service.

Shannon · 13 April 2025

★★★★★ 5/5

Google

We used your moves letting service and it was the best decision we made. Rachael managed all of the problems that occurred with the property and made it very simple for us. Would recommend

Lucy · 22 May 2026

★★★★★ 5/5

Google

Amazing service from Your move Skelmersdale. The agents go above and beyond and worked extremely hard to ensure that all my needs were met. James and Julie were extremely helpful to ensure that all paperwork was completed promptly. Nothing was too much bother and we’re helpful when I needed support and guidance 😀 …

Kirsty · 16 February 2024

★★★★★ 5/5

Google

We rented the same property through Your Move for six years and had a consistently positive experience. The team was always helpful and responsive, and any issues were handled quickly and professionally. Both move-in and move-out were smooth and straightforward. We’d happily rent with them again and highly recommend their service.

Roxana · 13 December 2025

★★★★★ 5/5

Google

I’ve had a really positive experience with Your Move Skelmersdale. Julie and Rachel have been fantastic throughout, both very supportive, approachable, and professional. They go out of their way to make sure everything is clear and stress-free, and it really feels like they care about their clients. I would definitely recommend them to anyone looking for a reliable and friendly service.

Jamie · 28 August 2025

★★★★★ 5/5

Google

Enquired about a number of properties over the past year and always met with a really positive, professional and friendly response.

FFC · 1 August 2026

★★★★★ 5/5

Google

Julie and Daniel were both really helpful throughout the whole process. And questions or help i needed they always done the best to get answers as fast as possible.

Charlie · 1 March 2025

★★★★★ 5/5

Google

Lovely staff would recommend this agent Ethan and the rest of the team were great

Salman · 15 August 2026

★★★★★ 5/5

Google

Excellent service from a really good team. Would recommend to anyone selling their house.

Brooklyn · 20 August 2026

★★★★★ 5/5

Google

We have had dealing with this branch for years, many of the staff at this branch have also been there for years too, very helpful, friendly and professional. They generally want to do their best for you. It’s always a pleasure working with you guys. Thanks!

Spanish · 13 December 2025

★★★★★ 5/5

Google

Debra was professional and pleasant. Very knowledgeable about the property we were viewing. Was able to answer all our questions

Jannine · 13 April 2025

★★★★★ 5/5

Google

Very good experience with Your Move Skelmersdale. The team were professional, friendly and easy to deal with throughout the process. Communication was clear and they handled everything efficiently. Would happily recommend them. 👍 …

Ben · 13 February 2026

★★★★★ 5/5

Google

The Skem branch has been a great help throughout the entire buying process. We have purchased three properties through them this year, and they have been very attentive in helping me source additional opportunities.

Jamie · 13 February 2026