Trusted Agent profile
★★★★★
620 reviews across 2 platforms
104 High Street, Sidcup, Sidcup DA14 6DS
Langford Russell's Sidcup office at 104 High Street is rated 3.8 out of 5 across 620 reviews on two platforms, including 160 Google reviews rated 4.8. The 460 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
3/5
TrustpilotMiss communication on the day
A very limited service.
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hi Hadley. I am sorry to read your review and will speak to those involved. I will contact you directly when I have investigated further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotKind , quick , professional
Love how quick and smoothly everything went from viewing to reference. Always reply quickly. Highly recommend!
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service from start finish. Very professional!
Thank you Ray for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Sidcup team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a really good experience with Kelly who helped me through the purchase of my flat.PositiveProfessionalism
Thank you Katie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIt was a total pleasure to work with Max and Kelly on the sale and purchase of my property. They provided a very friendly and efficient service, keeping me informed of developments at every step of the way.
5/5
GoogleI have received excellent attention from Kelly . I couldnt ask for better. It certainly beats any other agents. Regards Jennie Webber
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
Googleexcellent service from Kelly, so helpful and patient!
5/5
TrustpilotTo Mark and Kieran
5/5
GoogleRating only, no written review.
Thanks for the 5 star review. Customer Services
4/5
GoogleRating only, no written review.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at karen.hedges@acorngroup.co.uk. Thanks. Karen Hedges - Customer Relations Manager
5/5
GoogleRating only, no written review.
Thanks selin for the 5 star review. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sidcup office has 620 reviews across two platforms: 160 on Google, 460 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Langford Russell is rated 3.8 out of 5 across all 620 reviews, and 4.8 out of 5 on Google from 160 reviews, checked 9 October 2026.
Langford Russell, 104 High Street, Sidcup, Sidcup DA14 6DS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.