Every review we hold for the Sibsey office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf you decide to buy from this company…
If you decide to buy from this company be very careful there build quality is shocking and there aftercare is non existent. I personally Brought a 4 bed house in 2019 and on completion I found nearly 40 issues that where unsatisfactory as I work in the trade and know what can and should be achieved. To this day most issues including new ones where never rectified and they to this day just Diminish responsibility I’m personally putting claim with NHBC against them. If you wanting a new house do look elsewhere before spending hard earned money with chestnut homes.
Nick · 4 August 2022
★★★★★ 1/5
TrustpilotAbsolutely gutted that Chestnut Homes…
Absolutely gutted that Chestnut Homes decided to go for £££££ rather than customer service 😪😠. While waiting for an answer to a legitimate question regarding width of drive, they decided to take someone else's deposit money, even though we were first in line to buy.. I cannot tell you how disappointed I am with their attitude and behaviour! Money rather than courtesy talks, no doubt! I would NEVER trust these people now. Such a shame. They've lost out, we know a lot of buyers. This was Chantrey Park - Market Rasen.. 😣
Judith · 14 June 2022
★★★★★ 1/5
TrustpilotAvoid!! Take Your Money, and Go Elsewhere!
Beware! I have previously considered Chestnut Homes to be a reputable company within Lincolnshire - however since I became a Chestnut Homes homeowner, the experience has been disastrous.
Luke · 28 April 2025
★★★★★ 5/5
TrustpilotSo very happy to be in my new home!
So very happy to be in my new home and home is the right word. It feels like I have always lived here, and I love it.
Ms · 27 April 2025
★★★★★ 4/5
TrustpilotA mixed review
A few months ago I would’ve scored lower than I have. Our journey began well at the Quadrant however due to delays with our lender (covid etc) the management refused to extent our reservation on a property and put it back up as an ‘open reservation’ and found new buyers within a day. The management at Boston isn’t the best. The sales staff however were lovely. We decided to take our business elsewhere and reserved a plot in Coningsby. This process was a lot more smooth and the management on this site were a lot more understanding and customer focused. The sales team again were fab - friendly, welcoming and very helpful. We love our new home - there are, as expected a few minor issues which the customer service team have always responded to and been helpful with. If it wasn’t for the Coningsby team, I wouldn’t be in my new home and I wouldn’t have gone for chestnut homes. This team deserves some positive recognition.
Kel · 10 May 2021
★★★★★ 1/5
TrustpilotInflexible and bullying housebuilder when it comes to completion dates
If I could give a 0 rating, I would. Tread with care when deciding whether to buy from this housebuilder. I experienced some unexpected delays with getting my mortgage approved, which meant I could not meet the completion date I had set with Chestnut Homes when I reserved the property, so I sought an agreement to delay the completion date by 5 working days...a totally inflexible and bullish response by this housebuilder who refused, and even stated that if I did not complete by the date agreed, they would put the property back on the market, even though we would have exchanged contracts. I've bought 3 new homes before from new house builders, and experienced slight delays with two of them - and they were fine to delay completion. Chestnut Homes however show no customer focus and I would certainly recommend buyers to avoid this builder - their only focus is getting the houses sold and such a shame to see such poor customer service and understanding of the issues and pressures that occasionally arise for house buyers, even despite our best intentions ...a little understanding and flexibility by the management at Chestnut Homes would work wonders, but alas, it's not to be....money rules for this housebuilder far more than it's customers
Mr · 7 April 2021
★★★★★ 1/5
TrustpilotI would give this a 0 if I could
I would give this a 0 if I could. The finish is poor, the workmanship is poor, the staff are dishonest and lie. There are many, many faults which are poorly rectified or dismissed. Chestnut homes management are poor and the complaints process is inadequate without thorough investigations of complaints, even when presented with evidence before them they are still able to insist their staff are being honest, when all that is required is an acknowledgment that practice fell below standard and an apology. They do not allow reviews to be made on their website or fb page, in fact deleting them and then blocking the negative reviewer. Additionally the positive reviews on Google are made by their own sales staff, which is very misleading, there are many many complainants who are unheard because of the way they are dismissed.
Devina · 29 December 2020
★★★★★ 5/5
TrustpilotSimply an exceptional experience!
As a first time and solo buyer, the prospect of going through the most significant purchase I've ever made was beyond daunting.
Jacob · 14 May 2025
★★★★★ 5/5
TrustpilotWe absolutely love our beautiful home…
We absolutely love our beautiful home on The Quadrant. After a stressful and prolonged house sale we are thrilled to live in this lovely area.
Tracey · 6 February 2025
★★★★★ 1/5
TrustpilotNot worth the hassle
Watch this company like a hawk if you decide to purchase a home from them - used old out of date land plans and then relied on a woolly clause in their contract to get out of putting the matter right - they really are the pits - their attitude is terrible - they don't reply to communications - pretend not to have received emails - all I can say is watch them very carefully.
Williambishop · 12 January 2021
★★★★★ 5/5
TrustpilotOur experience with Chestnut Homes was…
Our experience with Chestnut Homes was amazing! We just bought our first home in Heron Park and we love it. Nikki and Kamila are the best! They helped us soo much through the process, anytime with any small concern. You are amazing! Thank you for doing such a great job!
Bianca · 23 September 2023
★★★★★ 5/5
TrustpilotCracking Customer Service from the start!
We went to have a look around Kings Manor phase 4, with no real intent to purchase after we'd heard good reports about the estate and Chestnut Homes from friends in the village....6 weeks later we'd put a reservation down on a property that was to be our first home together.
Dan · 11 June 2023
★★★★★ 5/5
TrustpilotGreat food
Great food. Good beer above all the superb service at Feathers in Holt
Bob · 26 February 2025
★★★★★ 2/5
TrustpilotReally hard to get hold of
Really hard to get them to come out to do the work coved under the 10 year warranty all new builds come with.i have had loose stairs since moving in and wobbly path since day one.some of the work is terrible
Gavin · 21 October 2023
★★★★★ 5/5
TrustpilotSuperb customer service at The Quadrant…
Superb customer service at The Quadrant sales office. Kamila provided professional service from the day when we arrived to view property to very last day of completion. Always helpful and very responsive when needed. Hopefully Chestnut homes will be at least half as responsive in fixing snags if we will find any. :)
Gytis · 1 August 2022
★★★★★ 5/5
TrustpilotMiller’s Walk Sibsey
Jo and Nikki have been absolutely amazing through our house buying experience. We couldn’t have asked for better ladies to help us through the stress of buying our first house together. We are forever thankful to you both.
Shaunna-Marie · 29 October 2023
★★★★★ 5/5
TrustpilotFantastic company
Chestnut homes In general have been a fantastic company and helpful staff throughout the whole process. I would highly recommend as their quality of homes is amazing and the staff are so helpful.
Kieran · 22 September 2023
★★★★★ 1/5
TrustpilotWe purchased a new 4 bed detached house…
We purchased a new 4 bed detached house in September 2022. We were really excited & looking forward to our new home. It has turned into a nightmare. We really wish we could turn back the clock & not have moved.
Marvin · 26 January 2023
★★★★★ 1/5
TrustpilotPoor quality build, worse service
Having been in the home 2 years I have had several significant issues alongside the usual small defects you may expect.
Brad · 3 May 2024
★★★★★ 5/5
TrustpilotBeing a First Homes first time buyer
Being a First Homes first time buyer. Chestnut Homes couldn’t have made the experience any better if they tried! From the very beginning, the professionalism of the whole team was second to non!
Cartwright · 23 January 2023
★★★★★ 1/5
TrustpilotLeft my home unsecured after the lock…
Left my home unsecured after the lock broke within just over a year of owning the house.
Emma · 26 February 2024
★★★★★ 5/5
TrustpilotNikki & Jo were a great help and made…
Nikki & Jo were a great help and made the move as easy as possible, whilst always smiling. Thanks
Customer · 11 December 2023
★★★★★ 5/5
Trustpilot5 stars!!
Brilliant company with helpful and friendly sales staff. I would recommend anyone looking for a new build to get in touch with them!
Alex · 30 August 2023
★★★★★ 5/5
TrustpilotKings Manor, Coningsby
We moved into our new home on Kings Manor, Coningsby in September 2023.
Mark · 13 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
