Strutt and Parker Shropshire reviews

★★★★★ 5/5

Trustpilot

Thank You Chelsea SW10 Team

Meena Patel worked tirelessly to rent my property during these very challenging Covid-impacted market conditions. Not only did Meena successfully close a deal which fully satisfied all my expectations as a property owner, she has secured high quality long term tenants who are very satisfied too! Throughout the letting process both Meena and Petra Duffin provided regular market feedback and advice which has been invaluable. The property management team of Toby Schofield and Jay O'Dell, are first class, and always provide a prompt and efficient service. I continue to be impressed by the Strutt & Parker Chelsea SW10 Lettings and Property Management Team and their sincere commitment to client relationships. Thank you and well done!!

Elma · 9 October 2020

★★★★★ 5/5

Trustpilot

5 Star Service from Strutt & Parker Fulham

Having had a disappointing and lengthy experience with an online estate agency, I called up Strutt & Parker Fulham and Tom Parsons sold my flat in a matter of weeks. Not only was he incredibly professional and efficient in getting an acceptable offer, once the conveyancing process began he kept on top of the solicitors to ensure we exchanged as soon as possible. He was communicative - keeping myself and our buyers updated throughout the process - which is exactly what you want in an estate agent. I couldn't have asked for a better service.

Jonathan · 3 October 2020

★★★★★ 5/5

Trustpilot

Well done Salisbury office!

Strutt & Parker's Salisbury office acted as my selling agents for my six bedroom home with 13 acres of fields and woods in Swallowcliffe, near Tisbury in SW Wiltshire. Fiona Pengelly and Sarah Cull provided their usual excellent service, and Carola Mangnall showed prospective buyers round. I sold to one of the first viewers. Throughout the process Sarah liaised with the buyers and dealt with any issues. All in all a job very well done in these difficult Covid times.

Mr · 24 September 2020

★★★★★ 3/5

Trustpilot

Strutt and Parker recently sold our…

Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.

J · 22 September 2020

★★★★★ 1/5

Trustpilot

Rubbish and unprofessional!

My rental property is managed by the most unprofessional property manager called Shannon Flanagan. She is the laziest, unethical and unprofessional person I've seen working either in property or recruitment. I'm sorry for you if you'll deal with her or Jay O'Dell from Cadogan Street London. The people working at Strutt & Parker make recruiters look amazing. They are rubbish at fixing issues with the property and excellent at ignoring emails about the issues. In my case they claim that the heating system (underfloor heating) is working when contractors sent to verify the system needs significant work to be fixed. I ended up buying a heater and using that to heat the property for 2 winters. In 2019 I told Strutt & Parker that I'm not going to pay for the rubbish SSE heating system since it's not working a bill for £1.5/day just for the standing charges via 2 emails. They didn't decline my request nor commented on this. I sent them all the SSE bills and told me that they are paying them month after month. After a year they are claiming that we never had an agreement and that I have to pay the standing charges even the consumption is £0 after they failed to fix the system. Did I mention that I asked for a heater and I never got one delivered in the middle of January? All these for only £500/week for a 1 bedroom apartment. Got to love estate agents in London!

Georgian · 21 July 2020

★★★★★ 1/5

Trustpilot

Very Little Effort Made :-( - Odiham Branch

Poor Customer Service, be careful if you are planning on offering in a competitive market and have indicated such in an email a few hours after viewing as they will make very little effort to contact you urgently. They won't reply to the email. They won't call your landline, they will call a mobile that doesn't connect and leave a message apparently! Doesn't seem much effort either for the fees charged to the vendors either!

Laura · 28 July 2021

★★★★★ 1/5

Trustpilot

Lewes Office

Strutt and Parker was once one of the elite Estate Agents that one could rely on to provide the very best service. This is sadly no longer the case. They lied to us. Asked when the property would appear on Rightmove, we were told it would be at least 48 hours as Rightmove now slow at putting properties online. Saturday lunchtime was the earliest we might expect it live. It did not appear. After doing research, we discovered that Strutt & Parker, Lewes, had purposely delayed placing it on Rightmove so they could have it as 'Exclusive' on their own marketing site OnTheMarket.com. We lost valuable time with it on a site few people seem to use. When we pointed out that we had discovered their deceit, they merely shrugged their shoulder with a dismissive email. We asked them to provide figures as to how many views the property had received while they had it as exclusive - they never answered the question. We withdraw the property from them. Highly unprofessional and very dissatisfactory.

Pad · 7 May 2020

★★★★★ 1/5

Trustpilot

Worst company to rent an apartment from. Pure theft.

This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...

Nabil · 23 March 2020

★★★★★ 1/5

Trustpilot

The Ludlow Office

They charged us a very high fee and failed to mention they would be charging us another £650.00 for marketing costs, but hid it in the T&Cs I signed.We never received feedback from viewings unless we chased it up and then they were always slow to reply.They threatened us with legal action for having not paid the marketing fees on the day of completion of sale for my parents house that had been in the family for over 40 years, that was upsetting.

Nicola · 14 February 2020

★★★★★ 5/5

Google

We're buying not selling, so that's all I can speak about - but you'd be hard pushed to find an agency that's more helpful and professional.

Paul · 17 June 2023

★★★★★ 5/5

Trustpilot

Helpful & professional…

Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.

Nicola · 20 October 2020

★★★★★ 5/5

Trustpilot

An absolute pleasure

After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!

Rachel · 19 January 2021

★★★★★ 5/5

Trustpilot

I have been a landlord client of the…

I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!

Alexander · 28 January 2021

★★★★★ 5/5

Trustpilot

Nothing is too much trouble for S&P

Nothing is too much trouble for S&P. We had issues with both the purchase of a new property and the sale of our old one and Marcus Brown from S&P could not had done more to help us. We vacated the property before we had sold and S&P were on hand should be have been unable to get back. If you want to buy or sell, we cannot recommend Strutt & Parker highly enough.

Graham · 17 April 2021

★★★★★ 5/5

Trustpilot

Top rate professional service

Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough

TCS · 22 October 2021

★★★★★ 1/5

Trustpilot

Innept and incompetant - Market Harborough

I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!

Mr · 11 March 2019

★★★★★ 5/5

Trustpilot

Excellent professional service

Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.

Jacqueline · 21 July 2021

★★★★★ 4/5

Trustpilot

Great people to work with!

We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.

Marco · 7 April 2020

★★★★★ 1/5

Trustpilot

Terrible service from Strutt & Parker Sloane Street

Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.

Amanda · 23 October 2018

★★★★★ 5/5

Trustpilot

Recently sold a property with Strutt and Parker, Banbury.

We dealt with Isabel Hemsley, senior negotiator, who provided excellent service and good communication through out the process. We would definitely recommend Strutt and Parker.

Lesley · 19 April 2021

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018

★★★★★ 5/5

Google

We can't thank the team at Strutt and Parker Shrewsbury , and especially Paula, enough for the professional,friendly and tenacious approach they take to any questions or concerns that we may have.

Matt · 18 June 2018

★★★★★ 5/5

Trustpilot

We bought through Strutt & Parker…

We bought through Strutt & Parker Guildford, very happy with our experience, the support we received and professional advice. Thank you Jackie! Jess & Denis

Jess · 5 March 2021

★★★★★ 1/5

Trustpilot

No Show at Viewing

We had been in contact with Alison Gunning-Stephens at the Ludlow office by email for several weeks and had arranged a viewing in Clun. We were coming up from London and had given her our hotel name (we didn't have a UK mobile, but did have an overseas phone) and she had our email address as we had been in constant contact. She knew we were taking the early peak-time 6:30 am train from London, hiring a car in Ludow to meet her at the property for 11:00 am. We had email access on the train and I emailed her to confirm but no response. We arrived at the property and no agent. I rang her office only to be told that the property is under contract. Thanks for letting us know. We had been in London for three days prior and had email access the entire time. I am a UK citizen and we plan to move back to the UK and are less than impressed by this company. They have yet to give us an explanation for their inconsiderate and incompetent service.

Linda · 9 May 2018