Trusted Agent profile · Wem
★★★★★
882 reviews across 3 platforms
13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Part of Monks Estate and Letting Agents, see every office.
Monks Estate's office in Wem, at 13A High Street, is rated 4.9 out of 5 across 882 reviews on three platforms.
Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
Every review we hold for the Wem office, from every platform, shown as written. First names only.
5/5
TrustpilotMarie and her team at KF Wapping were…
Marie and her team at KF Wapping were excellent. They found me a top class tenant in very short order and willingly gave further advice well post the lease being in place
Thank you for the kind review Ian and it is a pleasure working with you as always. Always here to help if you need any further assistance.
5/5
TrustpilotIt has been a pleasure working with Anik Ruparelia
It has been a pleasure working with Anik Ruparelia. Anik has always been very responsive and pleasant to liaise with. Anik dealt with all my tenancy matters professionally and effectively. Thank you Anik for all your support.
Thank you for your kind review Premala, we will do our best to continue this service for you. Anik
5/5
TrustpilotLexi Solt was very kind and…
Lexi Solt was very kind and knowledgeable. A great addition to KF! Thanks for listening to what we were looking for. Would come back for her!
Hi Ginevra,Thank you so much for your kind and generous feedback, I’m so pleased to have been able to help you! Please do reach out in the future if I can ever be of assistance and I would be delighted to help.Best wishes,Lexi
5/5
TrustpilotFabienne was extremely helpful in…
Fabienne was extremely helpful in pushing through the transaction so that we exchanged and completed on the same day, less than four weeks after my offer was accepted. She continues to be helpful in finalising details. Thank you Fabienne.
Thank you Diana it was a pleasure working with you, and hope you have many years of happiness together at the new house, Many thanks Fabienne.
5/5
TrustpilotThank you to Nicole
Thank you to Nicole in the South Kensington office for the wonderful service she provided in buying my first home. She was super responsive, pragmatic and helpful throughout the process.
Dear Louise, Thank you for your kind words, it was a pleasure working with you and I wish you all the best in your first home!Kind regards,Nicole & the Knight Frank South Kensington team
5/5
TrustpilotInes was incredibly helpful throughout…
Ines was incredibly helpful throughout the entire process! They were attentive and very diligent in helping us deal with the referencing company when they were slow to get the information required.
Hi Sam,It’s been my pleasure, hope you and Kennedy are very happy in the flat!Enjoy the gardens!
5/5
TrustpilotProfessional and patient support from Nick Warren
Nick Warren has been extremely helpful throughout what was a very long process of buying our flat. We have finally crossed the finish line, and are very grateful for the patience and professionalism that was shown.
Thank you Mary, its been a pleasure in assisting with your purchase, it's been a journey but I’m glad we got there in the end. Thank you for your kind words, Nick.
5/5
TrustpilotAnastasiia Shatalova has been managing…
Anastasiia Shatalova has been managing our portfolio of properties. She is always polite professional and proactive. She endeavoured to get the best solutions in terms of quality and price. Very happy with the service she provided.
Dear Farid,Thank you for your kind words. This was a huge pleasure for me to work on all your properties. I wish your business growth and prosperity. Hope for a chance to work together again one day.Anastasiia
1/5
FacebookExtremely unhelpful, impersonal and downright rude. My elderly parents have started their first ever rental property via this company, and are expected to be computer literate, IT savvy youngsters prepared to do all communication via apps and portals. Ladies in the office have been decidedly unhelpful when phoning for assistance, and keep referring my parents back to a portal that they cannot access. More consideration needs to be given to the older generation, with some good old fashioned service and support by friendly staff. Very disappointed.
I not surprised 
5/5
TrustpilotWalid has offered excellent end to end…
Walid has offered excellent end to end service and support from seeking a property to settling in. Very professional, responsive and willing to go the extra mile. Thank you Walid for a great experience!
Dear Jo,Very appreciative of your kind words, and thankful we worked together so well to secure a swift turnaround for Ian.I hope to work together once more,Walid
5/5
TrustpilotI enjoyed talking with Scott via email
I enjoyed talking with Scott via email, and I found him very helpful and co-operative. My communication was only through emails, he usually responds to emails very quickly with a proper solutions to my concerns. He seems quite supportive and positive in the favor of Tenants when dealing with landlord. It might be good to consider giving more authorities to Scott when he is dealing with landlords regarding apartment's facilities in a favor of Tenant; for instance to renovate or change them in particular when the tenant is about to renew the contract and expects some sense of co-operation from landlord. Thanks you very much Scott.
Thank you Hanieh for your kind words. It has been my absolute pleasure. Best wishes,Scott
5/5
TrustpilotFantastic Service
We have reported a couple of issues and Daniel, our property manager, made sure that they were sorted out in a prompt and professional manner. Thank you Daniel for a great experience.
Hi Stella, Thank you for your review and kind words. I look forward to working with you in future and providing excellent service for you.Kind regards,Daniel.
5/5
TrustpilotHighly recommend!
Beth Tighe is very professional. She communicated my needs and gave great advises throughout the whole rental search process. She’s definitely an asset to the company and industry. Highly recommended!
Thank you for your kind review, Sharon. Best of luck with everything, and I’m sure we will continue to cross paths in the years to come. Best, Beth
5/5
TrustpilotMichelle Henry
Michelle Henry has been absolutely brilliant in sorting out the numerous "snagging issues" in my new home.Ever since i moved in last December, she has dealt with each and every problem as it arose, with speed, efficiency and great humour.All the best in your new role MichellePeter
Dear Peter, thank you so much for your kind words. It has been a pleasure to have helped you over the past few months. I wish you many happy years in your home. Kind regardsMichelle
5/5
TrustpilotGrace & Ehteshaam were extremely…
Grace & Ehteshaam were extremely efficient when dealing with an accounts query. The matter was handled professionally and resolved very promptly. Many thanks again!
Hi Susan, Thank you so much for your kind words! We are both thrilled to hear your feedback. If you ever need any further assistance, please don't hesitate to reach out. Many thanks again for taking the time to share this with us.Best wishes, Grace and Ehteshaam
5/5
TrustpilotHelen of Stowe on the Wold
Helen of Stowe on the Wold, was absolutely fantastic. Always on the ball. She returned calls, and was constantly on it. She is a compassionate and patient person. The two ladies who did the viewings were very good too. All three came out before the house went on the market to get to know the property. I have already recommended her to friends. Use them to sell your property, they are marvellous!
Thank you very much for your kind review. It was a pleasure working with you towards your sale. I know it was not straightforward at times, but I very much appreciated your patience and proactiveness. Please let me know if I can ever help again in the future, and I wish you all the best in your new home. Best wishesHelen
5/5
Trustpilotgood experience with client accountant
I'm writing this review to thank Ehteshaam Ahmed (Assistant Client Accountant) for his diligent work to help me deal with rent arrears. He was very patient, efficient and thoughtful. It was great to have him by my side.
Thank you for your thoughtful review! It was a pleasure assisting you with your rent arrears. If you ever require further assistance or have any questions in the future, don't hesitate to reach out.Kind regards,Ehteshaam
5/5
Trustpilot7 stars for Ivanka Modesteva
If I could give 7 stars to Ivanka Modesteva, Head of Richmond Lettings Branch I would have! Her professionalism and commitment to go an extra mile for her clients is second to none! It was a real pleasure to work with her resulting in letting my flat without a day between Tenants and everything was organised perfectly! Genuinely highly recommend her and plan to continue working with her in the future for all my properties.
Dear Anna,Thank you so much for the amazing review. Your kind words mean a lot to me. I truly appreciate your trust in me and I am pleased to hear you are satisfied with our services. Please don’t hesitate to reach out when you need me and when your other properties become available! My team and I will be happy to help!Kind RegardsIvanka
5/5
TrustpilotI was very satisfied with the…
I was very satisfied with the cooperation with Jamie.The work was coordinated, clear and well-founded. All issues were resolved correctly, clearly, without delay. The realtor, Jamie, turned out to be a person who is really in his place (according to the position he holds): professional, correct, skillful in negotiations, quick to respond, well oriented in the market situation and legal aspects of the deal, very pleasant. I am very grateful to your agency and, of course, I will recommend you to my friends and acquaintances.
Thank you Mariia for your kind review. It has been a pleasure assisting you. Please do let me know if i can be of any further assistance. Jamie
5/5
TrustpilotJason Nwimo has been attentive and…
Jason Nwimo has been attentive and careful in managing my property and quick to address all my concerns in an efficient and respectful manner . Have only good things to say about my experience with him
Hi Zahra Thank you for your review Was a pleasure managing your property, best of luck with everything!Warm RegardsJason
5/5
TrustpilotLexi was an amazing real estate agent…
Lexi was an amazing real estate agent and I was very understanding of situation. I really appreciate her patience when looking for a property!
Hi Taima,Thank you so much for your lovely review! It was a pleasure working with you, and I’m thrilled that you’ve found the right property. If you ever need assistance in the future, please don’t hesitate to reach out, I’d be more than happy to help again!Best wishes,Lexi
5/5
TrustpilotExceptional Service and Expertise from Jamie-Leigh!
I recently had the pleasure of working with Jamie-Leigh in my search for a new home, and I highly recommend her services! From our initial meeting, Jamie-Leigh demonstrated a deep understanding of the real estate market and an intuitive grasp of my needs as a client.She was incredibly responsive and always available to answer my questions, no matter how small. Each property she showed me was carefully selected to meet my criteria, which saved me a great deal of time and effort. Jamie-Leigh’s attention to detail and her exceptional knowledge of the market trends and neighborhood specifics were incredibly helpful and reassuring.What really sets Jamie-Leigh apart is her dedication to her clients. She went above and beyond to ensure that I felt confident and informed throughout the entire process.If you are looking for a real estate agent who combines professionalism with a personal touch, look no further than Jamie-Leigh. She will not only meet your expectations but exceed them. Thank you, Jamie-Leigh! Rating: ★★★★★
Thanks so much for your kind review, its been a pleasure to work with you too.I look forward to finding your clients their dream home and look forward to working together in the future.All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
5/5
TrustpilotMy thanks to an excellent property Manager.
In the 20 years that KF has managed my property at Belsize Park, there have been two outstanding property managers - Phillip Dunn is one of them. He has been proactive, responsive, and calm 'under fire' - I totally rely on his judgment which is critical to me as an overseas owner. He is a credit to KF.
Dear David,Thank you very much for your kind words, this is very much appreciated!Kind regards,Phillip
5/5
TrustpilotLexi is very responsive and comes…
Lexi is very responsive and comes across as caring when she interacted with me during my search. Big thanks to her.
Hi Vladimir, Thank you so much for your kind words. It was a pleasure to work alongside you, and I’d be delighted to assist again in the future!Best wishes,Lexi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
