5/5
TrustpilotExcellent work
Excellent work - so quick, very responsive and efficient managed to get us the best deal. Louna made our lives easier and worked hard to deliver us a great outcome - would 100% recommend her.
Trusted Agent profile · Wem
Monks Estate Wem reviews
★★★★★
880 reviews across 3 platforms
13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Part of Monks Estate and Letting Agents, see every office.
Monks Estate's office in Wem, at 13A High Street, is rated 4.9 out of 5 across 880 reviews on three platforms.
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Reviews
Every review we hold for the Wem office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKavita and Katie are great.
Agent replied · 10 October 2026
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help. Kind regards, Katie
5/5
TrustpilotSummer White - helpful and responsive in our Lettings process
Summer was really helpful when arranging to view the property with my partner and following this, she was has been very responsive in facilitating the process of letting the property. Thanks for your help so far Summer!
Agent replied · 23 November 2024
Dear Steph, thank you for your kind words, I am delighted to have found a great home for both of you. Best wishesSummer
5/5
TrustpilotJamie Vass
Jamie Vass and the KF team supporting him were excellent. Jamie was extremely efficient ; excellent re his communication ; very thorough; quick and responsive ; all executed with a warm and charming style. A credit to KF. And an excellent rental outcome. Gavin
Agent replied · 23 November 2024
Thank you Gavin. It was a pleasure assisting you and I do hope everything is going well. Thank you again. Jamie
5/5
TrustpilotExtremely professional and helpful…
Extremely professional and helpful throughout. Catrin Baker has been particularly impressive in the speed and supportiveness of her responses. It makes us as tenants feel very looked after and that we will be safe and happy in our new flat
Agent replied · 23 November 2024
Dear JonathanIt has been a pleasure to help you with your move. I am here to help should you need anything further.Kind regardsCatrin
5/5
TrustpilotAlways there for us
Throughout the long drawn out sale of our property, Francesca Leighton-Scott and her team provided exemplary service. Professional, friendly, approachable. In particular dealing co-operatively with another agent, following up leads and dealing with the need to conclude urgently for personal reasons. Highly recommended.
Agent replied · 23 November 2024
Thank you for your kind words Marian. It has been a journey, and I am so pleased that the patience and persistence paid off. It was a pleasure working with you both. Kindest regards, Francesca.
5/5
TrustpilotVery positive experience!
Ines was excellent from start to finish - super proactive and communicative. A country mile ahead of other chaotic estate agent dealings I’ve had in the past over the years!
Agent replied · 23 November 2024
Thank you Ed for your feedback, So pleased I was able to assist with your search!All the best, Ines
2/5
TrustpilotThe move in experience was terribly disappointing
The move in experience was not very good. First of all, you promised you will check all the appliances and make sure they are in working condition however, at least 3 broken parts was found by us and when we ask for repairing, we have to wait for 2 weeks. Second, the heating was not working at all, we followed the instructions and no heat is generated. The QR code you send us telling us how to use it is already not working I asked for a new one but no reply. Same as the security camera, no instructions given telling us how to use it. The hot water runs out easily and when we are showering it often turn cold. We ask for check, still needs a long time to do it. Finally your agent is not replying at all. I send messages and he only reads but doesn’t reply at all. I don’t know why this is happening. Sometimes when I have an issue no one is there to help. I know the place where I could get a key just 2 hour before I was arriving at my flat. This was a serious mistake taken by you, I asked you many days earlier about the keys but everyone was not sure. This makes me very angry. Hope you could have done better later.
Agent replied · 23 November 2024
We are really sorry to hear aboutyour experience with the team. We are afraid we have been unable to locate your details. Please do reach out to complaints@knightfrank.com. Thank you and please accept our apologies again.
5/5
TrustpilotTop guys always willing to help
Top guys always willing to help. Efficient and proactive.
Agent replied · 22 September 2026
Thank you ever so much for your kind words. It is pleasure assisting you! Knight Frank Kings Cross
5/5
TrustpilotGreat Experience
James Szalay was very polite and professional and we had a pleasant experience and got the apartment we wanted. There's been a bit of back and forth with tenant verification platform, but other than that everything was great!
Agent replied · 23 November 2024
Thank you for the kind review, Alex.I hope that you are enjoying your new home.Please do let me know if I can help with anything else in the future.Very best,James
5/5
TrustpilotEhteshaam has been a great help he…
Ehteshaam has been a great help he always gets back to me by return. I contact him regularly and he always has the correct information back to me same day.
Agent replied · 23 November 2024
Thank you very much for your glowing review Denise! It is always a pleasure assisting you and your team. Please continue to contact me for any assistance you require and I will be more than happy to assist you.Kind regards,Ehteshaam
5/5
TrustpilotDaisy is very attentive
Daisy is very attentive, mature and realistic. She made the whole process very easy, keptme informed and I always felt that she was looking after my interests. I really enjoyed working with her and she is a star.
Agent replied · 23 November 2024
Thank you so much John for your lovely review. It is always a pleasure working with you and looking forward to continuing to work with you in the future.
5/5
TrustpilotBeth was amazing
Beth Tighe has been one of my favourite agents as I looked for a new home. She took time to understand our needs, was patient and even put up with my abruptness and over excitement!
Agent replied · 23 November 2024
Thanks for your kind review Has. It was delightful working with you, and no doubt we will cross paths in the future! Best, Beth
5/5
TrustpilotSuper Prime Rental Search
I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!
Agent replied · 23 November 2024
Dear Katharine,Thanks so much for your kind review, it really means the world to us.It was a pleasure to assist you with your search and I look forward to working with you again in the future! All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
5/5
TrustpilotProfessional and reliable service
I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.
5/5
TrustpilotPleasant Experience
I have had nothing but a pleasant experience with the company. My account manager Henry Nwokejiobi is always a pleasure to chat with, super responsive and always provides solutions quickly whenever I have any issues with the flat.
Agent replied · 23 November 2024
Thank you very much Aminat for your kind words. I hope to continue to deliver a high standard of customer service and I’m able to fulfil all your needs as a Knight Frank Client. Thank you once again.Henry
1/5
TrustpilotLetting team very good in some ways
Letting team very good in some ways, but very sparse with detail in areas that really matter...commercial terms are clear in T'S and C's but the impact of them is significant and not advised up front ( 30 Months commission taken from a 3 year contract with a year upfront payment, rather than taking 12 months) - I find this disgusting, and disguised. From the minute the tenancy started, the support and communication from before diminished, seniors were involved with no prior briefing and harsh and dismissive correspondence. The outgoing tenant, the LL, the incoming tenant and property manage all equally unhappy, no matter who owed or who was owning - KF were deemed to be the common enemy....
Agent replied · 23 November 2024
Dear Tina, We are really sorry to hear about your experience with the team. Should you wish to discuss this further, please reach out to complaints@knightfrank.com. Knight Frank
5/5
TrustpilotGreat client service…
My tenant had an electrical emergency and Kev Patel went out of his way to help me despite the fact that I manage the property myself. My tenant and I are very grateful for his speedy help. Gail
Agent replied · 23 November 2024
Dear Gail, thank you for your review, I'm pleased we were able to sort this for you. Let us know if we can be of any further assistance.Kev
5/5
TrustpilotI recently had the pleasure of working with KF Property Agent to find tenants
I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.
Agent replied · 23 November 2024
Thank you ever so much Connie for your brilliant review. We are thrilled the team has been able to assist you. Thank you!Knight Frank
5/5
TrustpilotPhillip Dunn
10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.
Agent replied · 23 November 2024
Dear Anna,Thank you for kind words, it has been a pleasure to look after your property and I wish you well for the future.Phillip
5/5
TrustpilotVinnie from Renewals
Vinnie has been very helpful in my recent renewal with tenant . She has provided very up to date market info and also get a good renewal terms for me . Good work Vinnie . Tks a lot
Agent replied · 23 November 2024
Dear Edward,Thank you for the lovely review.It has been a pleasure to assist you in your renewal.All the best.Kind regards,Vinnie
5/5
TrustpilotAva Ho , property manager review
Ava Ho is our property manager. Since she came on board, we get excellent service and she always follows up on issues diligently .
Agent replied · 22 May 2026
Hi Ms Poon Thank you very much. I am always happy to assist. Best regards, Ava
5/5
TrustpilotTop service with the friendliest agent
We were looking for a short term rental in kings cross and Zuzanna Zych immediately helped us find a home. She was easy to communicate with and helped us with any questions we had. Kind enough to send us all details as we were not in London at the time . And helped us with all the paperwork. I couldn’t have asked for more . Thank you for making our move into our new home so smooth !
Agent replied · 23 November 2024
Hi Latifa, Thank you so much for the lovely review. I am so pleased that I was able to help you find your new home and wish you all the best in your new chapter. Zuzanna
5/5
TrustpilotDaniel Lloyd has been our property…
Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf
Agent replied · 23 November 2024
Thanks, you so much Anna for the review. I look forward to working with you throughout the duration of your tenancy. Fingers crossed all the repairs are now completed. All the best Dan
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Monks Estate & Letting Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wem.
